Product Repair Program / Returning A Unit To Pro-Face - Xycom 4117T User Manual

4117T Light Duty Industrial PC
Any questions regarding this issue may be directed to our support center at
support@profaceamerica.com.
Please note: Pro-face recommends frequent backups of your hard drive, especially before beginning
preventive maintenance procedures.

Product Repair Program / Returning a Unit to Pro-face

Pro-face's Product Repair & Customization Department (PR&C) restores equipment
to normal operating condition and implements engineering changes that enhance
operating specifications. Pro-face tests products returned to Pro-face with the standard
Pro-face test diagnostics.
Before sending the unit in for repair, back up the hard drive in case Pro-face needs to
restore the hard drive to the factory default O/S load.
Follow the steps below to prepare the unit for shipment:
1. Obtain an Return Merchandise Authorization (RMA) number for your unit by
visiting the Pro-face RMA Request web page and fill out the online request
form:
http://www.profaceamerica.com//rma//
If you cannot fill out the online form, there is an RMA Request Form Document
that can be downloaded and either E-mailed (support@profaceamerica.com) or
Faxed (734-429-1010) to the Pro-face Customer Support Team.
If you have difficulty then please call the Pro-face Customer Support Team at
(734) 944-0482).
2. Please have the following information:
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3. Make sure the front panel assembly is properly attached to the unit.
4. Attach failure information to the unit to speed processing.
5. Place the unit securely in its original packaging or an equivalent heavy-duty box.
6. Mark the RMA number on your purchase order and on the outside of the box.
7. Send the unit to the address given when you receive your RMA number.
Company name, shipping and billing address
Type of service desired: product repair or product exchange
Product model number, part number, quantity, serial number(s), and
warranty status
Failure mode and failure systems
Purchase order number or repair order number
62
Note
Chapter 4 – Maintenance
144811(B)