Product Repair Program - Xycom 3600 Series 3612T User Manual

3600 Series Flat Panel Industrial PC

Product Repair Program

Xycom Automation's Product Repair & Customization Department (PR&C)
restores equipment to normal operating condition and implements engineering
changes that enhance operating specifications. Xycom Automation tests products
returned to Xycom with the standard Xycom test diagnostics.
Follow the steps below to prepare the unit for shipment:
1. Obtain an Return Merchandise Authorization (RMA) number for your unit by
calling your nearest Xycom Automation Repair Department or Xycom
Automation, Inc. at 734-944-0482.
2. Please have the following information:
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3. Make sure the front panel assembly is properly attached to the unit.
4. Attach failure information to the unit to speed processing.
5. Place the unit securely in its original packaging or an equivalent heavy-duty box.
6. Mark the RMA number on your purchase order and on the outside of the box.
7. Send the unit to the address given when you receive your RMA number.
Company name, shipping and billing address
Type of service desired: product repair or product exchange
Product model number, part number, quantity, serial number(s), and
warranty status
Failure mode and failure systems
Purchase order number or repair order number
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Chapter 5 – Troubleshooting
142214 (F)