Testing Call Home - IBM System Storage TS7600 ProtecTIER Series Installation Roadmap Manual

Testing Call Home

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[root@LasVegas ~]# /opt/MegaRAID/MegaCli/MegaCli64 -AdpBbuCmd
-BbuLearn -a0
Adapter 0: BBU Learn Succeeded.
Exit Code: 0x00
[root@LasVegas ~]#
3. If you do not receive this response indicating the battery has been successfully
calibrated, contact your next level of support before proceeding. If you receive
this response indicating the battery has been successfully calibrated, repeat this
procedure for each server in the system.
About this task
The TS7650G supports four types of Call Home activity:
v Error Initiated Call Home – Triggered by failures on a TS7650G server
v Heartbeat/MRPD Call Home – Regularly scheduled calls to report system status,
aliveness, and configuration of the server
v Test Call Home – Triggered from the RAS command line interface (CLI) to test
the path to the IBM Customer Configuration Profile File (CCPF) system.
v User Initiated Call Home – Triggered from the TSSC graphical user interface
(GUI) to collect a product engineering (PE) package
Use the procedures below to test the system's ability to successfully make a Call
Home call:
Procedure
1. Log in to the single server in a stand-alone configuration, or either Server A or
B in a clustered configuration, with the username: root and password: admin
2. Complete Call Home Enablement and perform a Call Home test on the server
using the following procedure:
Using the RAS Menu
a. At the command line type: rasMenu <enter>
b. Enter the number that corresponds to the Call Home Commands option,
then press <enter>.
c. Enter the number that corresponds to the Enable Call Home option, then
press <enter>.
Note: If you receive a message stating that Call Home is already enabled,
ignore the message and continue.
d. Enter the number that corresponds to the Test Call Home option, then press
<enter>
After a few seconds, you should receive the message:
Test Call Home sent successfully
The TSSC Call Home queue should have the test message listed as a
pending transmission.
3. Check the Call Home queue for the test message. To do so:
a. Right-click on an empty area of the TSSC's blue desktop.
The IBM TS3000 System Console menu displays.
Chapter 7. RAS verification
59