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Phoning
Overview of available functions
This section contains a list of all the functions you can store under a con-
figurable key via the Self Service Portal. Please note that the selection of
functions depends on the selected phone and its authorisation level.
Notes:
• More information on how to save functions to a configurable key using
function commands and a function code can be found in the online help
for the Self Service Portal (see chapter "MiVoice Office 400 Self Service
Portal", page 9).
• You will find a list of all function codes in the user's guide "Features
Overview Mitel 415/430/470" on the
function codes can only be used as prefix dialing on your phone.
Function
Agent: Log in/log out
Agent: Pause on/off
Agent: Wrap-up time on
/off
Announcement to group
Announcement to user
Appointment call: Repeat
on/off
Appointment call: Single
on/off
Call forw. (CFU) to text
message on/off
Call forw. (CFU) to user
on/off
56
Mitel
Description
Log into/out of the queue as an agent (control of call
routing in the queue).
Activate/deactivate agent break.
Activate/deactivate agent wrap-up time.
Speak directly to a group of internal users via the
loudspeaker - where available - without them having
to first pick up the call. An announcement is a one-
sided connection and is indicated by two short signal
tones on the recipient phone. Announcement groups
will be defined by your system administrator. The
group number must be entered as two digits.
Speak directly to an internal user via the loudspeaker
- where available - without them having to first pick up
the call. An announcement is a one-sided connection
and is indicated by two short signal tones on the
recipient phone.
Activates/deactivates an appointment call (see chap-
ter "Acknowledging an appointment call", page 53).
Activates/deactivates an appointment call on a one-
off basis (see chapter "Acknowledging an appoint-
ment call", page 53).
Incoming calls are automatically forwarded to a spe-
cific destination.
Incoming calls are automatically forwarded to a spe-
cific destination.
DocFinder. Please note that
Mitel 6863 SIP / Mitel 6865 SIP
eud-1663/2.0 – R6.0 – 06.2018
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