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Phoning
If the called party is busy, you can activate an automatic callback. In this
case, your phone will start ringing as soon as the party you are trying to
reach goes on-hook. When you pick up the handset, the person you want
to call is dialed directly. If the called party does not answer, you can also
request a callback. The user then obtains a message indicating your call-
back request on his display.
You must save this function to a configurable key using Self Service Portal
(see chapter "Configuring or deleting a key assignment", page 88).
Notes:
• You can activate only one callback at a time.
• An unanswered callback will be automatically cancelled by the system
after about 30 minutes.
Activating callback:
You called someone and hear the busy tone or the ring-back tone. Press the
function key for Callback.
➔
Depending on the communication system, you hear the acknowledgement
tone.
Put the handset on-hook.
➔
The display shows
(Mitel 6865 SIP only).
Clear callback:
Press the function key for Callback.
➔
Callback request is deleted.
To answer the callback request
Someone has asked you to call back. The display shows
requested from number (for example: Callback 56022).
You cannot automatically answer a callback request on your phone. You
can either enter the call number manually or use a CTI client, for example
the Mitel OfficeSuite.
Answering the callback request:
Enter a phone number in call preparation.
36
Call
expected. The LED of the function key is lit
Callback
Mitel 6863 SIP / Mitel 6865 SIP
eud-1663/2.0 – R6.0 – 06.2018
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