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Phoning
Using the hotline:
User needs help. They pick up the handset of their phone or press the loud-
speaker/headset key.
➔
A connection with the hotline number is automatically set up after a pre-
defined time without the user having to do anything else.
Overview of available functions
This section contains a list of all the functions you can store under a con-
figurable key via the Self Service Portal. Please note that the selection of
functions depends on the selected phone and its authorisation level.
Notes:
• More information on how to save functions to a configurable key using
function commands and a function code can be found in the online help
for the Self Service Portal (see chapter "MiVoice Office 400 Self Service
Portal", page 9).
• You will find a list of all function codes in the user's guide "Features
Overview Mitel 415/430/470" on the
function codes can only be used as prefix dialing on your phone.
Function
Agent: Log in/log out
Agent: Pause on/off
Agent: Wrap-up time on
/off
Announcement to group
Announcement to user
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Mitel
Description
Log into/out of the queue as an agent (control of call
routing in the queue).
Activate/deactivate agent break.
Activate/deactivate agent wrap-up time.
Speak directly to a group of internal users via the
loudspeaker - where available - without them having
to first pick up the call. An announcement is a one-
sided connection and is indicated by two short signal
tones on the recipient phone. Announcement groups
will be defined by your system administrator. The
group number must be entered as two digits.
Speak directly to an internal user via the loudspeaker
- where available - without them having to first pick up
the call. An announcement is a one-sided connection
and is indicated by two short signal tones on the
recipient phone.
DocFinder. Please note that
eud-1763/2.1 – R6.0 – 10.2018
Mitel 6920 SIP
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