Mitel 6865i Quick Reference Manual

Mitel (Aastra) 6865i Phone

Quick Reference Guide

Available features may vary. Particular feature set is based on the original order and the system
administrator's requests for each deployment. Please contact your system administrator or
Telesystem directly to discuss any additions to the system.
2700 Oregon Road • Northwood, OH 43619 | 1645 West Chester Pike
Green Platform
Call Handling Basics
Answer a call
Lift the handset or press the speaker
Place a call
Lift the handset or press the speaker
End a call
Hang up the handset or press the
Mute
Press the Mute key to mute your audio while on a call. Press again to disengage.
Hold
Press the Hold key to place the selected call on hold. To resume, press the
corresponding Line Key.
Advanced Call Handling
Blind Transfer (Unannounced)
Blind transfers pass through the caller ID of the originating caller to the third party.
• Press the Transfer key to place the first call on hold.
• Input the destination extension or phone number.
• Press the Transfer key to complete the transfer.
Transfer directly to an internal voicemail box by dialing 7 plus the extension as the destination
number
Announced Transfer
Transfer key to place the first call on hold.
• Press the
• Input the destination extension or phone number then press the Dial
key. Remain on the line while the second call connects.
• To complete the transfer after talking to the third party, hang up on press
• To cancel the transfer and go back to the original caller, press the corresponding
Drop navigation key.
Conference (Three Way) Call
Conference key to place the first call on hold.
• Press the
• Input the phone number or extension then press the Dial navigation key. Remain on
the line while the second call connects.
• Press the Conference soft key to join the calls.
While on a conference call, hang up to remove all parties from the conference. Alternately, press the
Leave navigation key to hang up your line but keep the others intact.
• West Chester, PA 19382
key.
key then dial the extension or phone number.
Goodbye key.
• 1.888.808.6111 | www.telesystem.us
navigation
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