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Phoning
Transferring a call
You want to put your call partner through to someone else.
With the call transfer function you can connect your call partner with some-
one else. You can connect internal and external users with one another.
You can transfer the call with or without prior notice.
Menu
Call transfer with prior
notice
Call transfer without
prior notice
Mitel 6863 SIP: You must save this function to a configurable key using
Self Service Portal (see chapter "Configuring or deleting a key assign-
ment", page 88).
Call transfer with prior notice (you are in a call):
Press the function key for
Press the forward key. (Mitel 6865 SIP only)
Enter the call number of the second call party and press the
press the corresponding busy lamp field).
➔
The second call party is called; first call party is put on hold.
Wait until the person has answered the call.
➔
If the second user does not answer, you can cancel the second call using the
softkey
Announce the call party.
Put the handset on-hook.
➔
Your first call partner and the other person are now connected with each
other.
Call transfer without prior notice (you are in a call):
Press the function key for
Press the forward key.
42
Description
You only transfer the call after you have first talked to the
second call party yourself.
Without talking to the second call party, you transfer the
call to them by hanging up the handset immediately after
dialing the call number.
Call
Cancel
and recommence the first call by pressing
Call
transfer.
transfer.
Dial
softkey (or
Pick
up.
Mitel 6863 SIP / Mitel 6865 SIP
eud-1663/2.0 – R6.0 – 06.2018
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