Systems Assurance; System Assurance Planning; Engagement Methodology; Actions For Sales Personnel - Oracle StorageTek SL3000 System Assurance Manual

The system assurance process is the exchange of information between the customer
and Oracle representatives to ensure that no aspects of the sale, order, installation and
implementation for the SL3000 library are overlooked. This process promotes an
error-free installation and contributes to overall satisfaction.

System Assurance Planning

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Engagement Methodology

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System Assurance Planning
The purpose of the system assurance planning is to:
Introduce you to the SL3000 library.
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Explain the system assurance process and establish the team.
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Identify and define requirements and configurations.
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Complete the order.
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Prepare for the installation and implementation.
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Engagement Methodology
Oracle has standardized and implemented a delivery methodology that provides
continuity and quality assurance. Sales personnel can provide a series of templates
and checklists to ensure that the proposed solution can be delivered and supported.
Following this methodology allows Oracle marketing, sales, and engagement
personnel to provide consistent documentation for each engagement and to ensure
both customer satisfaction and overall sales success.

Actions for Sales Personnel

Introduce the team members and exchange contact information.
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Describe the SL3000 modular library, options, and features.
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Identify and define the customer's requirements and expectations.
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Identify any additional items the customer might need:
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– Library management software and additional hardware activation files,
media, tape drives, drive tray conversions, encryption, network components
and cables, and service delivery platform (SDP)
S ystems Assurance
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Systems Assurance 6-1

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