Thermo Scientific Dionex Aquion RFIC Operator's Manual page 72

5
Troubleshooting
Troubleshooting Error Messages
Option not installed
Pump motor lost control
Pump over pressure
Pump pressure hardware error
56 Dionex Aquion RFIC Operator's Manual
This error occurs if a command is issued to control an option that has not been installed (or if
the option has been installed, but has not been configured in Chromeleon).
To troubleshoot

1. Verify that the option is installed.
2. In the Chromeleon Instrument Configuration Manager, configure the option in the same
instrument as the Dionex Aquion RFIC.
This error indicates a problem in the pump controller electronics.
To troubleshoot

Contact Technical Support for Dionex products for assistance.
Note Dionex Aquion RFIC electronics components cannot be serviced by the user.
If the system pressure exceeds the set limit for at least 0.5 second, this error occurs and the
pump stops.
To troubleshoot

1. Check for blockages in the liquid lines by working backward from the cell to the pump
(see "Flow Schematics"
2. Verify that the flow rate is set to the correct value.
3. Verify that the high pressure limit is set to the correct value. If necessary, reset the pressure
limit in either the Chromeleon Instrument Configuration Manager or the instrument
method.
4. Restart the pump.
This error indicates a problem in the pump controller electronics.
To troubleshoot

Contact Technical Support for Dionex products for assistance.
Note Dionex Aquion RFIC electronics components cannot be serviced by the user.
on page 13).
Thermo Scientific