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Appendix A Troubleshooting
Introduction
This section describes common troubleshooting steps to take before contacting Illumina Technical Support.
For most errors, an on-screen message appears with instructions for correcting the error.
For technical questions, visit the MiSeq support pages on the Illumina website for access to frequently asked
questions, or log in to your MyIllumina account for access to support bulletins.
For problems with run quality or performance, contact Illumina Technical Support. For more information, see
Technical Assistance on page
Illumina Technical Support representatives typically request copies of run-specific files for troubleshooting
purposes. You can use the Bundle Logs tab on the Manage Files screen to combine and zip the files required
for troubleshooting. See
Bundle Logs for Troubleshooting
Bundle Logs is a feature that bundles files to send to Illumina Technical Support for troubleshooting. Use the
Bundle Logs tab on the Manage Files screen to select a group of files, called a bundle . The bundle is zipped
automatically.
The Bundle Logs feature groups the files from a run into one bundle type at time. Repeat the Bundle Logs
procedure for each run and bundle type IlluminaTechnical Support requests.
1
On the Manage Files screen, select the Bundle Logs tab.
2
Select Browse to navigate to the location of the MiSeqOutput folder.
3
Click in the blue box next to the run, and in the blue circle next to the bundle type requested by Illumina
Technical Support.
4
Select Bundle Logs.
A Bundle Files screen opens with information about the bundle, including a list of individual files the
bundle contains.
For more information on the individual folders and files of the Bundle Logs feature, see MiSeq Output and
Analysis Folders Quick Reference Card (document # 15034791) .
5
Select Next.
6
Navigate to a location where you want the zipped bundle files saved.
7
Select Save.
Document # 15027617 v04Material # 20024228
For Research Use Only. Not for use in diagnostic procedures.
55.
Bundle Logs for Troubleshooting on page
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