2N Indoor Talk User Manual
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2N Indoor Talk User Manual

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2N Indoor Talk
User guide
Version:
2.25
www.2n.cz

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Summary of Contents for 2N Indoor Talk

  • Page 1 ® 2N Indoor Talk User guide Version: 2.25 www.2n.cz...
  • Page 2 2N TELEKOMUNIKACE a.s. administers the FAQ database to help you quickly find information and to answer your questions about 2N products and services. On www. faq.2n.cz you can find information regarding products adjustment and instructions for optimum use and procedures „What to do if...".

  • Page 3: Table Of Contents

    1.4 Safety Precautions 2. Description and Installation 2.1 Before You Start 2.2 Brief Installation Guide 2.3 Installation Conditions 2.4 2N® Indoor Talk LAN Location via 2N® Network Scanner 2.5 IP Address Lookup 3. Configuration 3.1 Factory Reset 3.2 Software Configuration 4.

  • Page 4: Product Overview

    The section also includes safety precautions. 1.1 Product Description 1.2 Differences between Models and Associated Products 1.3 Terms and Symbols 1.4 Safety Precautions 2N TELEKOMUNIKACE a.s., www.2n.cz 4/90...

  • Page 5: Product Description

    ® Indoor Talk is an indoor IP/SIP audio unit allowing for voice communication with the 2N IP intercoms. The device includes a touchscreen, Speakerphone, microphone, Ethernet interface for LAN connection and connectors for induction loop and doorbell ® external supply.

  • Page 6: Differences Between Models And Associated Products

    Indoor Talk Units Part No.: ® Indoor Talk – black 91378401 Indoor answering audio unit with touchscreen designed for all 2N IP intercoms Part No.: ® Indoor Talk – white 91378401WH Indoor answering audio unit with touchscreen designed for all 2N IP intercoms 2N TELEKOMUNIKACE a.s., www.2n.cz...
  • Page 7 Part No.: ® Indoor Touch – desk stand, black 91378382 2N TELEKOMUNIKACE a.s., www.2n.cz 7/90...
  • Page 8 Part No.: ® Indoor Touch – desk stand, white 91378382W 2N TELEKOMUNIKACE a.s., www.2n.cz 8/90...
  • Page 9 IP network. Touchscreen and keypad control Part No. 91378357 Grandstream GXV3275 VoIP video phone GXV3275 is the successor to the popular GXV3175 model, which allows for comfortable video calls in the IP network. Touchscreen control. 2N TELEKOMUNIKACE a.s., www.2n.cz 9/90...
  • Page 10 12 V / 2 A power supply needs to be used where no PoE is available. 91378381E Part number according to the electric socket end piece (E/GB/US) 91378381GB 91378381US Part No. 932928 12 V transformer For external lock supply, AC 2N TELEKOMUNIKACE a.s., www.2n.cz 10/90...
  • Page 11 Mounting Accessories Part No. 91378800 Flush mounting box for brick/plasterboard walls ® Not included in the Indoor Talk package 2N TELEKOMUNIKACE a.s., www.2n.cz 11/90...

  • Page 12: Terms And Symbols

    Warning Always abide by this information to prevent damage to the device. Caution Important information for system functionality. Useful information for quick and efficient functionality. Note Routines or advice for efficient use of the device. 2N TELEKOMUNIKACE a.s., www.2n.cz 12/90...

  • Page 13: Safety Precautions

    2N TELEKOMUNIKACE a.s., www.2n.cz 13/90...

  • Page 14: Description And Installation

    Here is what you can find in this section: 2.1 Before You Start 2.2 Brief Installation Guide 2.3 Installation Conditions 2.4 2N® Indoor Talk LAN Location via 2N® Network Scanner 2.5 IP Address Lookup 2N TELEKOMUNIKACE a.s., www.2n.cz 14/90...

  • Page 15: Before You Start

    2.1 Before You Start Product Completeness Check Please check the product delivery before starting installation: ® Indoor Talk 2.5 mm hexagon key wrench Quick Start manual Front Layout Panel with capacitive touch layer Speaker Microphone Anchoring holes 2N TELEKOMUNIKACE a.s., www.2n.cz 15/90...
  • Page 16 12 V / 2 A DC power supply input Ethernet ® Indoor Talk is designed exclusively for flush mounting (brick and plasterboard ® walls). Use the Indoor Talk flush mounting box (Part No. 91378800), which is not part of the delivery. 2N TELEKOMUNIKACE a.s., www.2n.cz 16/90...
  • Page 17 2N TELEKOMUNIKACE a.s., www.2n.cz 17/90...
  • Page 18 Use anchoring elements to fix the device into plasterboard. ® ® Use a 2.5 mm hexagon key wrench (part of Indoor Talk delivery ) for fitting Indoor Talk into the flush mounting box. Poznámka Respect the local standards concerning installation of electronic devices ®...
  • Page 19 . A LED on the device backside goes on to indicate the reset. Press the Reset button for up to 10 s to reset the factory defaults. The backside LED goes on to indicate the reset. Reset button 2N TELEKOMUNIKACE a.s., www.2n.cz 19/90...

  • Page 20: Brief Installation Guide

    UTP cable, doorbell twin cable and power supply cable. Shorten the cables to 150 mm or less as required. Connect the doorbell twin cable or power supply cable to the connector provided. Crimp the RJ-45 connector onto the UTP cable. 2N TELEKOMUNIKACE a.s., www.2n.cz 20/90...
  • Page 21 If you use a power adapter other than the recommended one, do not exceed the 12 V rated supply voltage. Also check the supply voltage polarity. Higher voltage values or misconnections may result in an irreplaceable device damage. 2N TELEKOMUNIKACE a.s., www.2n.cz 21/90...

  • Page 22: Installation Conditions

    Use a 12 V / 2 A DC power adapter connected to the backside terminal board. Use an Ethernet cable connected to a PoE supply or PoE supporting Ethernet switch/router. PoE Supply Connection 2N TELEKOMUNIKACE a.s., www.2n.cz 22/90...
  • Page 23 Ethernet and subsequent instability and poor call quality! Warning Do not connect an external power supply if PoE is used and vice versa. Connection of a defective or improper power supply may lead to a temporary or permanent device failure. 2N TELEKOMUNIKACE a.s., www.2n.cz 23/90...
  • Page 24 Ethernet cable connector Ethernet socket Firmware Upgrade ® We recommend you to upgrade the Indoor Talk firmware during installation. Refer to www.2n.cz for the latest FW version. Refer to 3.2.5 System  for the firmware upgrade procedure. 2N TELEKOMUNIKACE a.s., www.2n.cz 24/90...

  • Page 25: Indoor Talk Lan Location Via 2N® Network Scanner

    The application helps find the IP addresses of all the Indoor Talk devices in the LAN. Download the app from the 2N web sites ( www.2n.cz ). Make sure that Microsoft . NET Framework 2.0 is installed for successful app installation.
  • Page 26 IP address or activate DHCP. The default configuration password is 2n. If the found device is grey highlighted, its IP address cannot be configured using this application. In that case, click Refresh to find the device again and check whether multicast is enabled in your network.

  • Page 27: Ip Address Lookup

    Connect the device to the power supply (if connected, disconnect and reconnect it, or press Reset). Wait for the first sound signal. Press the front panel call hang-up button for 5 seconds within a 10s timeout. 2N TELEKOMUNIKACE a.s., www.2n.cz 27/90...
  • Page 28 If DHCP is enabled, DHCP will be activated after the message is played and the IP address will be played automatically when received by the device. Note Press the button sequence within 10 seconds after the sound signal for security reasons. 2N TELEKOMUNIKACE a.s., www.2n.cz 28/90...

  • Page 29: Configuration

    3. Configuration 3.1 Factory Reset 3.2 Software Configuration 2N TELEKOMUNIKACE a.s., www.2n.cz 29/90...
  • Page 30 Indoor Talk administration web server has been switched off. To find the ® ® correct IP address, use the Network Scanner as described in 2.4 2N Indoor Talk ® LAN Location via 2N Network Scanner 2N TELEKOMUNIKACE a.s., www.2n.cz 30/90...
  • Page 31 Language Selection Use the menu in the right-hand upper corner of the web interface to select a language. Language Selection 2N TELEKOMUNIKACE a.s., www.2n.cz 31/90...

  • Page 32: Factory Reset

    Wait until the red LED goes off (approx. another 5 s). Wait until the green LED goes off and the red LED goes on again (approx. another 5 s). Wait until the red LED goes off (approx. another 5 s). Release RESET. 2N TELEKOMUNIKACE a.s., www.2n.cz 32/90...
  • Page 33 Caution All the user data will be deleted upon the factory reset. 2N TELEKOMUNIKACE a.s., www.2n.cz 33/90...

  • Page 34: Software Configuration

    The start screen also provides the first menu level and quick tile navigation to selected ® Indoor Talk configuration sections. Some tiles also display the states of selected services. 3.2.1 Status 3.2.2 Services 3.2.3 Hardware 3.2.4 System 3.2.1 Status 2N TELEKOMUNIKACE a.s., www.2n.cz 34/90...
  • Page 35 3.2.1 Status Status menu provides a clear survey of the current device info and features in three tabs: Device Services Events 3.2.1.1 Device 3.2.1.2 Services 3.2.1.4 Events 2N TELEKOMUNIKACE a.s., www.2n.cz 35/90...
  • Page 36 3.2.1.1 Device Device The tab displays information on the model, its features, firmware and bootloader versions, etc. 3.2.1.2 Services 2N TELEKOMUNIKACE a.s., www.2n.cz 36/90...
  • Page 37 3.2.1.2 Services Services The tab displays the states of the network interface and selected services. 2N TELEKOMUNIKACE a.s., www.2n.cz 37/90...
  • Page 38 The tab displays the last 500 events captured by the device. Every event includes the recording time and date, event type and detailed description. Use the pop-up menu above the event record to filter the events by the type. 2N TELEKOMUNIKACE a.s., www.2n.cz 38/90...
  • Page 39 3.2.2 Services 3.2.2.1 Phone 3.2.2.2 User Sounds 3.2.2.3 Web Server 2N TELEKOMUNIKACE a.s., www.2n.cz 39/90...
  • Page 40 SIP 1 – complete SIP account settings. Calls – incoming and outgoing call settings. Audio – audio codec, DTMF and other audio stream parameter transmission settings. LAN device – general parameters and count of identified LAN devices. 2N TELEKOMUNIKACE a.s., www.2n.cz 40/90...
  • Page 41 Otherwise, the Phone number value from the previous section is used for authentication. Authentication ID – set the alternative user ID for device authentication. Password – set the authentication password. If your PBX requires no authentication, the parameter will not be applied. 2N TELEKOMUNIKACE a.s., www.2n.cz 41/90...
  • Page 42 Registration State – display the current registration state (Unregistered, Registering..., Registered, Registration terminated...). Failure Reason – display the cause of failure of the last registration attempt – the Registrar's last error response is displayed, e.g. 404 Not Found. 2N TELEKOMUNIKACE a.s., www.2n.cz 42/90...
  • Page 43 QoS DSCP Value – set the SIP packet priority in the network. The set value is sent in the TOS (Type of Service) field in the IP packet header. Enter the value as a decimal number. The change will be applied after the device restart. 2N TELEKOMUNIKACE a.s., www.2n.cz 43/90...
  • Page 44 The call is picked up automatically after the preset timeout. Time Limited DND Mode – disable ringing for a limited time. If this temporary silent mode is activated, the 2N IP intercom shall not ring when a call comes until timeout.
  • Page 45 In-Band (Audio) – enable the classic method of sending DTMF in the audio band using standardised dual tones. RTP (RFC-2833) – enable sending DTMF via the RTP according to RFC-2833. SIP INFO (RFC-2976) – enable sending DTMF via SIP INFO messages according to RFC-2976. 2N TELEKOMUNIKACE a.s., www.2n.cz 45/90...
  • Page 46 TOS (Type of Service) field in the IP packet header. Jitter Compensation – set the buffer length for compensation of interval unevenness in audio packet arrivals. Set a higher value to increase the receiving immunity at the cost of a higher sound delay. 2N TELEKOMUNIKACE a.s., www.2n.cz 46/90...
  • Page 47 2N answering unit. Group Access Key – set the access key to be shared by the 2N answering unit and the intercoms. If the keys in the 2N answering unit and the intercoms fail to match, the devices cannot communicate, i.e.
  • Page 48 Ringback Tone – set the tone to be played while the phone is ringing that called user's. The PBX ringing tone is preferred to the user ringing tone in the device. Call Busy Tone – set the tone to be played when the called user is busy. 2N TELEKOMUNIKACE a.s., www.2n.cz 48/90...
  • Page 49 Select a file from your PC and click Load Press to remove a file. Click to play a successfully loaded sound file (locally on your PC). Press to record a sound file via your PC microphone. 2N TELEKOMUNIKACE a.s., www.2n.cz 49/90...
  • Page 50 Password – set the device login password. Click to edit the password. make sure that the password contains 8 characters at least, including one small alphabet letter, one capital alphabet letter and one digit. 2N TELEKOMUNIKACE a.s., www.2n.cz 50/90...
  • Page 51 Original Language – download an original file from the device including all user interface texts in English. The file format is XML, see below. User Language – upload or remove user files including translations of the user interface texts. 2N TELEKOMUNIKACE a.s., www.2n.cz 51/90...
  • Page 52 3.2.3 Hardware Audio menu displays clearly the current audio information and audio features. 3.2.3.1 Audio 3.2.3.2 Buttons 3.2.3.3 Backlight 2N TELEKOMUNIKACE a.s., www.2n.cz 52/90...
  • Page 53 Ringtone Volume – set the incoming call ringing volume. Call-Progress Tone Volume – set the dial, ring and busy tone volume. In case the call-progress tones are automatically generated by the PBX, this setting will not be applied. 2N TELEKOMUNIKACE a.s., www.2n.cz 53/90...
  • Page 54 Suppress Warning Tones – suppress signalling of the following operational states. Internal application started, IP address received and IP address lost. User sound volume – set the volume of user sounds. The volume values are relative against the set master volume. 2N TELEKOMUNIKACE a.s., www.2n.cz 54/90...
  • Page 55 Set the call destinations and unlocking on this tab. Short Call Button Press Phone Number – enter the station phone number or 2N IP intercom name in the format device:device_name. Refer to the list of detected intercoms in the Services/Phone/2N Indoor Units for the device_name.
  • Page 56 Unlock short/long press codes are set. Hang up after door unlocking – hang up after the door unlocking request is sent successfully. Hang-up delay – hang up when this timeout passes after the door unlocking request is sent successfully. 2N TELEKOMUNIKACE a.s., www.2n.cz 56/90...
  • Page 57 Intensity – set the backlight intensity value in per cent of the maximum possible LED brightness. Idle mode multiplier – backlight level multiplier used when the device goes into idle mode. Timeout to idle mode – time of inactivity after which the device enters idle mode. 2N TELEKOMUNIKACE a.s., www.2n.cz 57/90...
  • Page 58 3.2.4 System Here is what you can find inthis subsection: 3.2.4.1 Network 3.2.4.2 Date and Time 3.2.4.3 Certificates 3.2.4.4 Auto Provisioning 3.2.4.5 Syslog 3.2.4.6 Maintenance 2N TELEKOMUNIKACE a.s., www.2n.cz 58/90...
  • Page 59 To loop up the Indoor Talk IP address, apply the 2N Network Scanner , which can be downloaded freely from www.2n.cz , and use the mechanism described in 2.4 2N® Indoor Talk LAN Location via 2N® Network Scanner 2N TELEKOMUNIKACE a.s., www.2n.cz 59/90...
  • Page 60 Secondary DNS – secondary DNS address where the primary DNS is unavailable. Hostname – set the device LAN identification. Vendor Class Identifier – set the Vendor Calss Indentifier – character string to be passed in the DHCP Option 60. 2N TELEKOMUNIKACE a.s., www.2n.cz 60/90...
  • Page 61 If a valid response is received, the response sending IP address and response waiting time in milliseconds are displayed. Press Ping again to send another query to the same address. 2N TELEKOMUNIKACE a.s., www.2n.cz 61/90...
  • Page 62 Trace The Trace tab helps you trigger capturing of incoming and outgoing packets via the 2N ® Indoor Talk LAN interface. The captured packets are stored in a 4 MB buffer. When the buffer storage capacity is full, the oldest packets are rewritten automatically. You are recommended to keep the video stream bit rate below 512 kbps while capturing packets.
  • Page 63 SNTP server. Note ® A correct date/time value is unnecessary for the basic function of 2N Indoor Talk but crucial for a proper function of time profiles and correct time displays of events in such lists as Syslog, Entered cards, Logs...
  • Page 64 NTP Server Address – set the IP address/domain name of the NTP server used for the device internal time synchronisation. NTP Time State – display the state of the last local time synchronisation attempt via NTP: Unsynchronised. Synchronised, Error. 2N TELEKOMUNIKACE a.s., www.2n.cz 64/90...
  • Page 65 Indoor Talk generates automatically the so-called Self Signed certificate and a private key , which can be used for the Web server E-mail services without the need to load a unique certificate and private key. 2N TELEKOMUNIKACE a.s., www.2n.cz 65/90...
  • Page 66 Note ® If you use the Self Signed certificate for encryption, the 2N Indoor Talk web server - browser communication is secure, but the browser notifies ® you that it cannot authenticate the 2N Indoor Talk certificate Refer to the two tables below for the current list of loaded certificates from...
  • Page 67 TFTP/HTTP server selected by you according to predefined rules. ® You can configure the TFTP and HTTP server address manually. The 2N Indoor Talk support automatic identification of the local DHCP server address (Option 66).
  • Page 68 Connection test – test the TR069 connection according to the set profile, see the Active profile. The test result is displayed in the Connection status. My2N ID – unique identifier of the company created via the My2N portal. 2N TELEKOMUNIKACE a.s., www.2n.cz 68/90...
  • Page 69 Make sure that the server address is valid. Server Address – IP/MAC address of the server on which the syslog recording application is running. Severity Level – set the detail level of the messages to be sent. 2N TELEKOMUNIKACE a.s., www.2n.cz 69/90...
  • Page 70 As the configuration may include delicate information, such as user phone numbers and access passwords, handle the file cautiously. Reset Configuration – reset all the device parameters except for the LAN parameters. To reset the device completely, use the jumper or press Reset. 2N TELEKOMUNIKACE a.s., www.2n.cz 70/90...
  • Page 71 EULA link. Send anonymous statistic data – enable sending of anonymous statistic data on the device use to the manufacturer. No such delicate information as passwords, access codes or phone numbers are included. This information helps 2N TELEKOMUNIKACE a.s.

  • Page 72: Operational Statuses

    At call state. If the call is answered within a timeout, the device returns to the Relax mode. The call/lock/hang- up buttons are illuminated blue /yellow/red respectively. The muting and DND buttons are available, the others are inactive. 2N TELEKOMUNIKACE a.s., www.2n.cz 72/90...
  • Page 73 When the 3-second timeout elapses, the ringing volume is set to the last value selected. Press the button to switch on the mode DND mode. press activation 2N TELEKOMUNIKACE a.s., www.2n.cz 73/90...
  • Page 74 The call answering button is press flashing: green if the call is coming in from an IP intercom /2N indoor answering unit and blue if the call is coming in from a third-party device. The lock shines yellow, the call end button is red.
  • Page 75 The door is unlocked. The device goes over to the call state, the lock call unlocking is flashing green. The call is terminated after a timeout if set so. Call end press The call is terminated, the device returns to the relax mode. 2N TELEKOMUNIKACE a.s., www.2n.cz 75/90...
  • Page 76 At call state. If the call is answered within a timeout, the device returns to the Relax mode. The call/lock /hang-up buttons are illuminated blue/yellow/red respectively. The muting and DND buttons are available, the others are inactive. 2N TELEKOMUNIKACE a.s., www.2n.cz 76/90...
  • Page 77 Ringing Each press decreases the volume ringing volume level. The state is press down signalled by a beep and more silent ringtone. When the minimum volume is reached, the button starts flashing. 2N TELEKOMUNIKACE a.s., www.2n.cz 77/90...
  • Page 78 Door unlocking is signalled by a unlocking green flash of the lock button press and a tone. The other buttons do not change their states. The active call is terminated in 10 s if set so. 2N TELEKOMUNIKACE a.s., www.2n.cz 78/90...
  • Page 79 DND. The yellow lock symbol simultaneously and yellow doorbell symbol are for 3 seconds illuminated. 2N TELEKOMUNIKACE a.s., www.2n.cz 79/90...
  • Page 80 Deactivate the parental lock to activate the buttons. Active Parental Lock Active parental lock Parental The buttons are activated. The lock device gets in the DND mode. press deactivation simultaneously for 3 seconds 2N TELEKOMUNIKACE a.s., www.2n.cz 80/90...
  • Page 81 Selection Press the button to cancel the ringtone selection and cancelling quit the mode without saving. If the setting is press interrupted by an incoming call, the ringtone set before the changes is restored. 2N TELEKOMUNIKACE a.s., www.2n.cz 81/90...
  • Page 82 When the doorbell input is activated, the selected tune activation activation will be played. Applies to all the modes. You can change the doorbell ringtone in the Services / User sounds section via the user interface. 2N TELEKOMUNIKACE a.s., www.2n.cz 82/90...

  • Page 83: Technical Parameters

    Dimensions (w x h x d): 185 x 128 x 48.2 mm Weight: 387 g Operating temperature 0 to 50 °C Relative humidity: 10 to 90 % non-condensing Storing temperature: -20 to 70 °C Recommended altitude 0 – 2000 m 2N TELEKOMUNIKACE a.s., www.2n.cz 83/90...

  • Page 84: Supplementary Information

    6. Supplementary Information ® This section provides supplementary information on the Indoor Talk product. Here is what you can find in this section: 6.1 Troubleshooting 6.2 Directives, Laws and Regulations - General Instructions and Cautions 2N TELEKOMUNIKACE a.s., www.2n.cz 84/90...

  • Page 85: Troubleshooting

    6.1 Troubleshooting For the most frequently asked questions refer to faq.2n.cz 2N TELEKOMUNIKACE a.s., www.2n.cz 85/90...

  • Page 86: Directives, Laws And Regulations - General Instructions And Cautions

    Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio/TV technician for help. 2N TELEKOMUNIKACE a.s., www.2n.cz 86/90...
  • Page 87 2N TELEKOMUNIKACE a. s. is not liable neither for any limitation of such a product’s functionality, nor for any damage, loss or injury relating to such a potential limitation of functionality.
  • Page 88 The manufacturer also assumes no responsibility for additional costs incurred by the consumer as a result of making calls using a line with an increased tariff. 2N TELEKOMUNIKACE a.s., www.2n.cz 88/90...
  • Page 89 Make sure that the devices to be disposed of are complete. Do not throw battery packs into fire. Battery packs may not be taken into parts or short-circuited either. 2N TELEKOMUNIKACE a.s., www.2n.cz 89/90...
  • Page 90 2N TELEKOMUNIKACE a.s. Modřanská 621, 143 01 Prague 4, Czech Republic Phone: +420 261 301 500, Fax: +420 261 301 599 E-mail: sales@2n.cz Web: www.2n.cz v2.25 2N TELEKOMUNIKACE a.s., www.2n.cz 90/90...

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