Chapter 10 E-Mail Integration; Overview; Protocols; E-Mail Protocols - NEC Univerge UM8000 Installation Manual

E-mail Integration
O
S 1
VERVIEW
ECTION
This chapter explains how to set up e-mail integration for the voice
messaging system, and how to set up e-mail features for subscribers.
Subscribers can use text-to-speech technology to listen to e-mail
messages by phone. E-mail message counts can be included in new
message counts. All voice messages and faxes can be forwarded to e-mail
inboxes.
The e-mail integration provides 24-hour access to e-mail from any
touchtone phone. Standard protocols are used to access, read, and send
e-mail messages on the voice messaging system. The protocols for
integration include IMAP and MIME.
The e-mail server must support the SMTP protocol for outgoing e-mail
features to work properly.
P
S 2
ROTOCOLS
ECTION
2.1
NOTE
Installation Manual

E-mail Protocols

The following standard e-mail protocols ensure the successful
transmission of e-mail messages:
IMAP – Internet Message Access Protocol (IMAP) provides
the voice messaging system access to e-mail inboxes.
The voice messaging system uses IMAP to obtain e-mail
message headers and body information from a variety of
e-mail servers. This information is delivered to the text-to-
speech engine to convert the text to audio format for playback.
Text-to-speech does not support HTML encoded messages. If HTML tags
are heard during message playback, the message is skipped. HTML
messages must be encoded using multipart MIME for text-to-speech to
work properly.
10
10 - 1