Additional Storedge Troubleshooting - SolarEdge StorEdge Installation Manual

Additional StorEdge Troubleshooting

Additional StorEdge Troubleshooting
Some of the troubleshooting procedure may require removing the covers of system components
(inverter, battery, StorEdge Connection Unit, or meter). Be sure to disconnect all power sources to avoid
electrocution.
For opening the cover refer to on page 42.
WARNING!
ELECTRICAL SHOCK HAZARD. Do not touch uninsulated wires when the inverter cover is removed.
Problem
Battery SOE (state of energy) is
below 10%
During normal operation (grid
supplies power), no power to the
backup loads while the inverter is
producing power
No power to the backup loads
while grid is OFF (power outage)
98
Description or Possible
Cause
Continuous discharge; No
charging
The main circuit breakers or loads
circuit breakers in the backed up
loads panel have been triggered
Internal circuit breaker has been
triggered
The inverter is malfunctioning
The backed-up loads are not
backed up
StorEdge Inverter Installation Guide MAN-01-00390-1.1
Troubleshooting
Charge the battery via the inverter until
the battery reaches SOE > 30%.
If the battery cannot be charged,
check battery manufacturing date:
Identify battery PN. For example:
o
R15563P3SSEG11703177032
(R15563P3SSEG1
YYMMDDLNNN);
From battery PN identify the
o
production date: In the example
above, the manufacturing date is
YY = 17, MM = 03, DD = 17
Contact LG Chem regional
o
customer service to get technical
assistance.
Check that the backed-up loads
breakers on the CB panel are in the UP
position
Check that the AC circuit breaker in
the StorEdge Connection Unit is in the
UP position (see Figure 8)
Restart the inverter
If the problem persists, move the
AC bypass switch in the StorEdge
Connection Unit to position 2 (see
Figure 8) to supply power to the loads
until the inverter problem is solved
(contact SolarEdge support if
required). Then move to position 1.
Check that the inverter is
o
producing power
Check that the Backup function is
o
enabled (Backup conf  Backup
 Enable).
Check that there are no errors on
o
the inverter LCD