Trouble Shooting - Kindermann Klick & Show Installation And User Manual

10. Trouble Shooting

Here you can find some fundamental problems and possible causes, which can be happen during the use of Klick
& Show. Find out the problem you have encountered in the table below and apply the solution. If you still have
difficulty, contact your technical support, your dealer or your IT-administrator.
Problem
Shows "SSID: N/A and Password: N/A"
on the Home Page, and user can not
find the Klick & Show WIFI by mobile
device.
When the Sensor-button TOUCH was
plugged in USB of a Laptop, the
Sensor-button TOUCH is flashing
continuously green and the Software
"WirelessMedia" is not starting.
Cause
Hotspot of Basic-unit is turned off:
the symbol is displayed in
upper left corner of main screen.
When you are using Klick & Show for
the first time on your laptop or for
guests, you have to copy the Starter-
program "WirelessMedia-
windows.exe " or "WirelessMedia-
macOS.app" for first on your Laptop /
PC. Run this Starter-program.
Or Starter APP is not latest version.
You can run the Starter APP without
Admin-rights.
Windows:
Executing of *.exe file is blocked from
administrator or from antivirus
software.
Mac:
Solution
Use a mouse, or the "Remote Mouse"
feature of the "WirelessMedia for iOS"
or "WirelessMedia for Android" to click
the "Setting" button on Home screen.
Under the menu of Tethering &
portable hotspot, check on the Portable
Hotspot to turn it on.
There are 4 possibilities to load the
Starter-program, see chapter 4.3.1.
Best is: download the APP via LAN or
WiFI of Base-unit.
When the Starter-program is pre-
installed one time, Klick & Show is
ready to use later immediately.
Check in Task Manager if

"WirelessMediaMain.exe" is
running.
Connect Sensor-button TOUCH to

USB, check in Device Manager, if
relevant HID drivers (mouse, HID
compatible device) are active.
Activate or update drivers.
De-activate the antivirus software,

when running Klick & Show or
configure it accordingly.
Check in
preferences"\Security&Privacy", if
execution of APP from "APP-store and
identified developers" is permitted.
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