Kindermann Klick & Show Installation And User Manual page 74

In APP "WirelessMedia" will be
displayed no pictures, videos.
The image quality on the main display
screen is not good.
Bad wireless connection. The
connection between the Sensor-
button TOUCH to the Base-unit is not
stable.
Low video performance (sharpness,
audio and video dropouts, video
stream is jerking, ...)
The mobile unit was connected to
another Base-unit.
When installing the APP on mobile
unit, the folders for pictures, videos
have not been confirmed.
The quality or length of the cable
between the Base-unit and the display
are insufficient.
Inappropriate resolution for the main
screen. The Basis-unit supports
3840x2160/60Hz, 3840x2160/30Hz,
1920x12000/60Hz. and
1920x1080/60Hz. Scaling has negative
impact on image quality.
Wi-Fi problems.
• Interference in the radio channel.
• Overload in the radio channel.
Klick & Show does not automatically
jump to other channels when there are
changes in the RF environment
Low signal strength:
Metal cabinets, walls, construction
elements, ...can cause reflections
deteriorating the wireless signal
Obstacles between Buttons and Base-
unit cause lowering of the wireless
strength and quality.
"Remote View" on mobile device

consumes bandwith and
performance and reduces speed of
Klick&Show
The media-player is not ideal.

On Android or IOS devices application,
please click the "DEVICE LIST", and
click the desired device.
Install APP again and confirm security
query for pictures, videos or permit in
settings of mobile unit.
Try another cable.

Check the cable to be fasten

properly.
Change the resolution on Menu
"Setting". Best result is, set to 'native
resolution' of the main display.
Use a Wi-Fi scanner to find a free
wireless frequency and channel and
select it via the setting configuration,
see chapter 5.2.5.
Regularly check the RF environment if
there are frequently changes in WiFi
networks in your environment. Add
your IT department to the WLAN
design in critical cases.
Put the Base-unit closer to the

main screen.
Change the orientation of the

antennas at Base-unit.
Remove or limit as much as

possible all obstacles between the
buttons and Base-unit.
Avoid to place the base-unit in

(metal) cabinets, suspended
ceilings, under tables or in
adjoining rooms.
Use another media-player (VLC-

player ...), another browser.
Lock "Remote View" in the APP of

mobile unit or lock "Remote
View", see chapter 5.4.2
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