Trouble Shooting - Kindermann 7488000300 Installation And User Manual

9. Trouble Shooting

Here you can find some fundamental problems and possible causes, which can be happen during the use of Klick
& Show. Find out the problem you have encountered in the table below and apply the solution. If you still have
difficulty, contact your technical support, your dealer or your IT-administrator.
Problem
Shows "SSID: N/A and Password: N/A"
on the Home Page, and user can not
find the Klick & Show WIFI by mobile
device.
When the Sensor-button TOUCH was
plugged in USB of a Laptop, the
Sensor-button TOUCH is flashing
continuously green and the Software
"WirelessMedia" is not starting.
When the Sensor-button TOUCH was
plugged in USB of a Laptop, Software
"WirelessMedia" is starting, but a
message shows: "Connection failed."
Cause
Hotspot of Basic-unit is turned off.
When you are using Klick & Show for
the first time on your laptop or for
guests, you have to copy the Starter-
program "WirelessMedia-
windows.exe " or "WirelessMedia-
macOS.app" for first on your Laptop /
PC. Or program is not current.
Run this Starter-program.
The SSID was changed.

Did not do the pairing

successfully between the Sensor-
button TOUCH and Base-unit.
It may possible that there are
some old version "WirelessMedia"
files left in the laptop, which may
influence the performance of the
newer "WirelessMedia" program.
Bad connection at USB port on the
Laptop.
Some types of USB devices might

be blocked because of the
company policy.
USB port setting on the Laptop

might limit the usage of high
Solution
Use a mouse, or the "Remote Mouse"
feature of the "WirelessMedia for iOS"
or "WirelessMedia for Android" to click
the "Setting" button on Home page.
Under the menu of Tethering &
portable hotspot, check on the Portable
Hotspot to turn it on.
There are 4 possibilities to load the
Starter-program, see chapter 4.3.1.
Best is: download the APP via LAN or
WiFI of Base-unit.
When the Starter-program is pre-
installed one time, Klick & Show is
ready to use later immediately.
Pair Sensor-button TOUCH to the Klick
& Show Base-unit by connecting
Sensor-button to either USB port of
Base-unit, and follow OSD-messages.
Please refer to chapter 4.2.
Clean left files of older versions of
Starter-program in Laptop, see chapter
6.5. Run Starter-program, which should
be stored on PC.
Reconnect to the USB port.

Try another USB port.

Reboot the Laptop.

If possible, change the USB port
policy/settings on the Laptop.
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