Kindermann Klick & Show Installation And User Manual page 73

When plugging in the USB stick from
the TOUCH sensor button, a Windows
error message appears.
When the Sensor-button TOUCH was
plugged in USB of a Laptop, Software
"WirelessMedia" is starting, but a
message shows: "Connection failed."
OSD-message: "Firmware Launcher is
not compliant!"
"WirelessMedia" (Android or iOS) for
mobile units does not work.
Using of USB-port on your computer is
blocked by admin, due to corporate
policy.
Sensor button TOUCH is defective.
The USB stick was not previously
"safely removed" and simply removed.
The SSID was changed.

Did not do the pairing

successfully between the Sensor-
button TOUCH and Base-unit.
It may possible that there are
some old version "WirelessMedia"
files left in the laptop, which may
influence the performance of the
newer "WirelessMedia" program.
Bad connection at USB port on the
Laptop.
Some types of USB devices might

be blocked because of the
company policy.
USB port setting on the Laptop

might limit the usage of high
power USB device when on
battery power.
Software-version of Starter-program
not actual.
WiFi hotspot password changed, when
Android or IOS device is connected to
the WiFi hotspot of Base-unit.
Change authorization by administrator.
When company policy prevents using
USB-port, you can use external HDMI-
IN port at Base unit with HDMI-cable.
Take another button.
In the Windows error message, click
"Check and Repair" to prevent future
messages. Always choose Eject Disk
from the context menu of the USB
drive's icon.
Pair Sensor-button TOUCH to the Klick
& Show Base-unit by connecting
Sensor-button to either USB port of
Base-unit, and follow OSD-messages.
Please refer to chapter 4.2.
Clean left files of older versions of
Starter-program in Laptop, see chapter
6.6. Run Starter-program, which should
be stored on PC.
Reconnect to the USB port.

Try another USB port.

Reboot the Laptop.

If possible, change the USB port
policy/settings on the Laptop.
Download actual Starter-program and
execute, see chapter 6.4, 6.5, 6.6
Connect the mobile device with

WiFi of the Base-unit again.
Password of Base-unit has

changed automatically. Please
enter the changed password,
which is shown in Home screen.
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