Page 1 Oracle Exadata Storage Server X7-2 EF ® and HC Service Manual Part No: E72479-06 May 2018...
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Page 5: Table Of Contents
Troubleshooting and Diagnostic Information .......... 29 Troubleshooting Using the Server Front and Back Panel Status Indicators .. 30 Troubleshooting System Cooling Issues ............. 36 Troubleshooting Power Issues .............. 37 Managing Server Hardware Faults Using the Oracle ILOM Fault Management Shell .................... 39 Troubleshooting With Diagnostic Tools ............. 39 Diagnostic Tools ................... 39...
Page 6 Removing and Replacing a Storage Drive ............ 69 ▼ Remove a Storage Drive .............. 69 ▼ Install a Storage Drive .............. 71 Servicing Fan Modules .................. 73 ▼ Remove a Fan Module ................ 73 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 7 Contents ▼ Install a Fan Module ................. 75 ▼ Remove the Fan Tray ................ 77 ▼ Install the Fan Tray .................. 78 Servicing Power Supplies ................. 81 Power Supply Overview ................. 81 ▼ Remove a Power Supply ................ 82 ▼ Install a Power Supply ................ 84 Servicing the Internal M.2 Flash SSDs .............. 87 ▼...
Page 8 ▼ Install the Motherboard Assembly ............. 181 Returning the Server to Operation .............. 187 Server Filler Panel Requirements .............. 187 ▼ Remove and Install Filler Panels ............... 187 ▼ Install the Server Top Cover .............. 189 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 9 ▼ Access BIOS Setup Utility Menus ............. 203 ▼ Navigate BIOS Setup Utility Menus .......... 204 Using UEFI BIOS .................. 206 Configuration Utilities for Add-In Cards .......... 206 Configure and Manage BIOS Using Oracle ILOM ........ 206 UEFI Secure Boot ................ 207 Trusted Execution Technology ............... 207 Common BIOS Setup Utility Tasks .............. 207 ▼...
Page 10 Disk Backplane Components .............. 261 Memory Device Components .............. 263 Power Unit Components ............... 263 Processor Components ................ 264 System Motherboard Components ............ 265 System Firmware Components ............... 266 Hard Disk Drive Components .............. 267 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 11 Contents Identifying SNMP Trap Messages .............. 268 Environmental Events ................... 268 Hard Disk Drive Events ................ 270 Power Events .................... 271 Fan Events .................... 275 Memory Events ................... 276 Entity Presence Events ................. 277 Index ........................ 279...
Page 12 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 13: Using This Documentation
Using This Documentation Overview – Describes how to troubleshoot and maintain Oracle Exadata Storage Server ■ X7-2. Audience – Technicians, system administrators, authorized service providers, and trained ■ hardware service personnel who have been instructed on the hazards within the equipment and are qualified to remove and replace hardware.
Page 14 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 15: About The Oracle Exadata Storage Server X7-2
Oracle Support. Product Description The Oracle Exadata Storage Server X7-2 is an enterprise-class, two rack unit (2U) server that is available in two configurations: Extreme Flash (EF) and High Capacity (HC). They both use the same server but they are provisioned differently, as described in the following table.
Page 16: Front And Back Panel Components
Two internal SATA M.2 flash SSDs (used for system boot and rescue functions) Oracle Dual Port QDR InfiniBand Adapter M4 Two hot-pluggable, redundant 1200 W power supplies On-board Oracle Integrated Lights Out Manager (Oracle ILOM) service processor (SP) based on the ASPEED Pilot 4 chip Front and Back Panel Components The following sections describe the controls, indicators, connectors, and drives located on the front and back panels.
Page 17: Ef Front Panel Components
Fault-Service Required LED: Top: Fan Module (amber) Fault-Service Required LED: Rear: Power Supply (amber) Fault-Service Required LED: Overtemp Icon: System Over Temperature Warning (amber) SP OK LED: green DO NOT SERVICE LED: white About the Oracle Exadata Storage Server X7-2...
Page 18: Ef Back Panel Components And Cable Connections
System status LEDs: Locate Button/LED: white; Fault-Service Required: amber; System OK: green PCIe slot 7 (Oracle Dual Port QDR InfiniBand Adapter M4) PCIe slot 8 (Oracle Flash Accelerator F640) PCIe slot 9 (Oracle Flash Accelerator F640) Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 19: Hc Front Panel Components
Front and Back Panel Components Callout Description PCIe slot 10 (Oracle Flash Accelerator F640) PCIe slot 11 HC Front Panel Components Callout Description Product Serial Number (PSN) label and Radio Frequency Identification (RFID) tag Locate Button/LED: white Fault-Service Action Required LED: amber...
Page 20: Hc Back Panel Components And Cable Connections
PS 1 status indicators: Fault-Service Required LED: amber; AC OK LED: green Power supply (PS 0) PS 0 status indicators: Fault-Service Required LED: amber; AC OK LED: green PCIe slot 1 PCIe slot 2 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 21: System Components
PCIe slot 7 (Oracle Dual Port QDR InfiniBand Adapter M4) PCIe slot 8 PCIe slot 9 PCIe slot 10 (Oracle Flash Accelerator F640) PCIe slot 11 (Oracle Storage 12 Gb SAS PCIe RAID HBA, Internal card) Related Information “Back Panel Connector Locations” on page 42 ■...
Page 22: Illustrated Parts Breakdown
Motherboard assembly Processors and heatsinks Internal M.2 flash SSDs Top cover (Optional) Oracle Storage 12 Gb SAS PCIe RAID HBA, Internal card and super capacitor (HC only) Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 23: Replaceable Units
Processor and heatsink Carries out the instructions of the system. “Servicing (cold service) Processors” on page 123 Disk backplane Provides power and communications connectors “Servicing the Disk for storage drives. Backplane” on page 137 About the Oracle Exadata Storage Server X7-2...
Page 24 Indicator Module” on page 145 Motherboard assembly Provides connectors for the DIMMs, processors, “Servicing the Motherboard PCIe risers, and other components. Assembly” on page 173 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 25: Troubleshooting And Diagnostics
When a server hardware fault event occurs, the system lights the Fault-Service Required LED and captures the event in the Oracle ILOM event log. If you set up notifications through Oracle ILOM, you also receive an alert through the notification method you chose. When you become aware of a hardware fault, address it immediately.
Page 26 Use Oracle to power off the system or server module. ■ Use Oracle ILOM to set the OK to Remove status for a server module that you must ■ remove. This prevents any power or update processes from being initiated before you can remove the server module from the chassis.
Page 27 Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface Depending on the component, you might need to clear the fault in Oracle ILOM. Generally, components that have a FRU ID clear the fault automatically. Related Information “Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface” on page 27 ■...
Page 28 To identify the component, in the Status section, click Processors. The Oracle ILOM Processors page appears. The following example shows the Processors subsystem section, which indicates that CPU 0 has a fault. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 29: Managing Server Hardware Faults Through The Oracle Ilom Fault Management Shell
To prepare the server for service, see “Preparing for Service” on page After servicing the component, you might need to clear the fault in Oracle ILOM. For more information, refer to the service procedure for the component. Service the component.
Page 30: Troubleshooting Using The Server Front And Back Panel Status Indicators
1. The SP OK LED blinks slowly (0.5 seconds on, 0.5 seconds off) while the SP is starting, and the main System OK LED remains off until the SP is ready. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 31 (0.1 seconds on, 2.9 seconds off), indicating that the SP is ready for use. In Standby power mode, the server is not initialized or fully powered on at this point. When powering on the server (either by the On/Standby button or Oracle ILOM), the server boots to Main power mode: 1.
Page 32 White Indicates that the system is not ready to service. SERVICE ■ OFF – Normal operation. ■ STEADY ON – The system is not ready for service. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 33: Server Fan Status Indicators
Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface Status Indicator Icon Color State and Meaning Name The DO NOT SERVICE indicator is application Note - specific. This indicator is illuminated only on demand by the Host application. Server Fan Status Indicators Each fan module has one status indicator (LED).
Page 34: Power Supply Status Indicators
Ethernet Port Status Indicators The server has one Gigabit Ethernet port (NET 0). There are two status indicators (LEDs) that are visible from the back of the server. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 35: Motherboard Status Indicators
■ Each 24 DIMM socket on the motherboard has an amber fault status indicator (LED) Indicators associated with it. ■ If Oracle ILOM determines that a DIMM is faulty, pressing the Fault Remind button on the motherboard I/O card signals the service processor to light the fault LED associated with the failed DIMM.
Page 36: Troubleshooting System Cooling Issues
Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface Status Indicator Description ■ If the amber attention LED is on, verify the state of the SSD in the Oracle Exadata Storage Server Cell Software to determine if the PCIe card is faulty and needs replacement.
Page 37: Troubleshooting Power Issues
Troubleshoot Hardware Faults Using the Oracle ILOM Web Interface Cooling Issue Description Action Prevention server components to overheat and fail. Hardware ■ Components, such as Investigate the cause of the Component redundancy Component power supplies and fan overtemperature event, and...
Page 38 20 seconds. For instructions for properly replacing fan Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 39: Managing Server Hardware Faults Using The Oracle Ilom Fault Management
The Oracle ILOM Fault Management Shell enables you to view and manage fault activity on managed servers and other types of devices. For more information about how to use the Oracle ILOM Fault Management Shell, refer to the Oracle ILOM User's Guide for System Monitoring and Diagnostics Firmware Release 4.0.x in the Oracle Integrated Lights Out Manager (ILOM) 4.0 Documentation Library at...
Page 40 Exercises and stresses the Requires the Solaris View and control tool standalone system, running tests in operating system. over network. software parallel. Install Oracle VTS software separately. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 41: Diagnostic Tool Documentation
This document “Troubleshooting Using the Server Front and Back Panel Status Indicators” on page 30 UEFI Diags Diagnostics and Troubleshooting http://www.oracle.com/goto/ Guide for Oracle x86 Servers with x86admindiag/docs Oracle ILOM 4.0 Oracle VTS Oracle VTS software and https://docs.oracle.com/cd/ documentation E83848_01/...
Page 42: Back Panel Connector Locations
Cable Port or Expansion Slot Description Power supply 0 input power The server has two power supply connectors, one for each power supply. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 43: Configuring Serial Port Sharing
By default, the service processor (SP) controls the serial management (SER MGT) port and uses it to redirect the host serial console output. Using Oracle ILOM, you can assign the host console (COM1) as owner of the SER MGT port output, which allows the host console to output information directly to the SER MGT port.
Page 44 “Assign Serial Port Output Using the Oracle ILOM Web Interface” on page 44 ■ Assign Serial Port Output Using the Oracle ILOM CLI Open an SSH session, and at the command line, log in to the SP Oracle ILOM CLI. Log in as a user with root or administrator privileges. For example:...
Page 45: Ethernet Device Naming
Back Panel Pinhole Switches Oracle Service personnel might instruct you to use the back panel pinhole switches to reset the NMI, Host Warm Reset, or SP, as shown in the following figure. Troubleshooting and Diagnostics...
Page 46: Getting Help
“Contacting Support” on page 47 ■ “Locating the System Serial Number” on page 47 ■ “Locating the Exadata Database Machine Rack Serial Numbers and JobID ■ Label” on page 48 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 47: Contacting Support
Getting Help Contacting Support If the troubleshooting procedures in this chapter do not solve your problem, use the following table to collect information that you might need to communicate to support personnel. System Configuration Your Information Information Needed Service contract number System model Operating environment System serial number...
Page 48: Locating The Exadata Database Machine Rack Serial Numbers And Jobid Label
■ the rear above the power distribution unit (PDU). Related Information “EF Front Panel Components” on page 17 ■ “HC Front Panel Components” on page 19 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 49: Preparing For Service
Follow all standard cautions, warnings, and instructions marked on the equipment and ■ described in the Oracle Engineered System Safety and Compliance Guide, Compliance Model No.: ESY27 and Important Safety Information for Oracle's Hardware Systems. Ensure that the voltage and frequency of your power source match the voltage and ■...
Page 50: Safety Symbols
■ Wear an antistatic wrist strap when handling components such as drive assemblies, boards, or cards. When servicing or removing server components, disconnect the power cords from Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 51: Key Identity Properties (Kip) Automated Update
■ Key Identity Properties (KIP) Automated Update Oracle ILOM includes a key identity properties (KIP) auto-update feature that ensures product information that is used for service entitlement and warranty coverage is accurately maintained by the server at all times, including during hardware replacement activities.
Page 52: Required Tools
Required Tools When you remove and replace a server FRU that contains the KIP, Oracle ILOM programs the KIP of the replacement component to contain the same KIP as the other two components. Replace only one quorum member at a time. Automated updates are completed only Note - when two of the three quorum members contain matching key identity properties.
Page 53: Powering Down The Server
If the server is not responding, or you must shut down ■ “Power Down the Server for Immediate Shutdown the server quickly, perform an immediate shutdown. Using the Oracle ILOM CLI” on page 57 ■ “Power Down the Server for Immediate Shutdown Using the Oracle ILOM Web Interface”...
Page 54 “Power Down the Server for Immediate Shutdown Using the Oracle ILOM CLI” on page If the system is running Oracle Solaris, refer to the Oracle Solaris system administration documentation for additional information. The host server performs an orderly power shutdown to Standby power mode, and the System OK LED on the front panel begins blinking.
Page 55 To completely power off the server, disconnect the power cords from the power supplies. Related Information “Power Down the Server Gracefully Using the Oracle ILOM Web Interface” on page 55 ■ “Power Down the Server Gracefully Using the On/Standby Button” on page 56 ■...
Page 56 Standby power mode. Power is still directed to the service processor remote management subsystem and power supply fans. To completely power off the server, disconnect the power cords from the power supplies. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 57 “Server System-Level Status Indicators” on page 31 ■ “Power Down the Server Gracefully Using the Oracle ILOM CLI” on page 54 ■ “Power Down the Server Gracefully Using the Oracle ILOM Web Interface” on page 55 ■ “Power On the Server” on page 193 ■...
Page 58 Button” on page 59 “Power Down the Server for Immediate Shutdown Using the Oracle ILOM ■ CLI” on page 57 “Power On the Server” on page 193 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 59: Disconnect Cables From The Server
Power Down the Server for Immediate Shutdown Using the On/Standby Button When you power down the server using Oracle ILOM, the server enters Standby Caution - power mode. Power is still directed to the service processor remote management subsystem and power supply fans.
Page 60: Extend The Server To The Maintenance Position
■ PCIe cards and cables ■ SAS cables ■ M.2 Flash drives ■ System battery ■ Processors ■ Disk backplane ■ Front indicator module ■ Motherboard ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 61 For instructions for stabilizing the rack, refer to “Stabilize the Rack” in Oracle Exadata Storage Guide. Also refer to the Oracle Rack Cabinet User's Guide Server X7-2 EF and HC Installation at https://docs.oracle.com/cd/E85660_01/index.html. Verify that no cables are damaged or are going to interfere when the server is extended.
Page 62: Remove The Server From The Rack
From the front of the server, pull the green slide-rail release tabs toward the front of the server, and pull the server out of the rack until it is free of the rack rails [1 and 2]. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 63: Take Antistatic Measures
Place electrostatic discharge (ESD)-sensitive components on an antistatic mat. You can use the following items as an antistatic mat: An antistatic bag used to wrap a replacement part ■ An Oracle ESD mat (orderable item) ■ A disposable ESD mat (shipped with some replacement parts or optional system ■...
Page 64: Remove The Server Top Cover
Ensure that AC power cords are disconnected from the server power supplies. Fan modules and M.2 flash SSDs are hot-pluggable and do not require AC power cables Note - to be disconnected from the server power supplies. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 65 Remove the Server Top Cover If the release button latch is in the locked position, use a Torx T10 screwdriver to turn the release button latch clockwise to the unlocked position. Unlatch the top cover [1]. Lift up on the release button on top of the server cover. Lifting the release button causes the server cover to slide toward the rear of the chassis for easy removal.
Page 66 Remove the Server Top Cover Related Information “Take Antistatic Measures” on page 63 ■ “Install the Server Top Cover” on page 189 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 67: Servicing Storage Drives
Servicing Storage Drives This section describes how to service storage drives only in the HC server. The EF server does not support storage drives. The storage drive slots in the EF server contain filler panels. Storage drives are replaceable units that do not require you to power off the server. For more information about replaceable units, see “Illustrated Parts Breakdown”...
Page 68: Storage Drive Locations And Numbering
Storage drive 1 HDD Storage drive 5 HDD Storage drive 9 HDD Storage drive 2 HDD Storage drive 6 HDD Storage drive 10 HDD Storage drive 3 HDD Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 69: Removing And Replacing A Storage Drive
Removing and Replacing a Storage Drive Callout Description Storage drive 7 HDD Storage drive 11 HDD Removing and Replacing a Storage Drive The following sections describe how to remove and replace an HDD storage drive. “Remove a Storage Drive” on page 69 ■...
Page 70 Opening the latch. The latch is not an ejector. Do not open the latch too far to the right. Doing so can Caution - damage the latch. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 71: Install A Storage Drive
Install a Storage Drive Grasp the latch and pull the drive out of the drive slot. Consider your next steps: If you are replacing the drive, continue to “Install a Storage Drive” on page ■ If you are not replacing the drive, install a drive slot filler in the empty drive slot to maintain ■...
Page 72 RAID configuration. Related Information “Storage Drive Status Indicators” on page 33 ■ “Storage Drives Hot-Plug Conditions” on page 67 ■ “Remove a Storage Drive” on page 69 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 73: Servicing Fan Modules
Oracle ILOM. Even if only one fan motor is faulted within the fan module, the Oracle ILOM service processor detects that two fan motors have failed to spin while the fan module is removed.
Page 74: Oracle Exadata Storage Server X7-2 Ef And Hc Service Manual • May
Amber – The fan module is faulty. The front Top Fan LED and the front and back panel Fault-Service Required LEDs also are lit if the system detects a fan module fault. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 75: Install A Fan Module
Install a Fan Module Using your forefinger and thumb, lift the fan module straight up and out of the chassis and set it aside on an antistatic mat. Consider your next step: If you removed the fan assembly as part of another procedure, return to that procedure. ■...
Page 76 Otherwise, if you powered off the server, return the server to operation. See “Returning the ■ Server to Operation” on page 187. Related Information “Remove a Fan Module” on page 73 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 77: Remove The Fan Tray
Remove the Fan Tray Remove the Fan Tray Perform this procedure only when servicing the following replaceable units: Disk backplane ■ SAS cables ■ Motherboard assembly ■ Using a Torx T25 screwdriver, loosen the three spring-mounted screws that secure the fan tray to the server chassis [1]. Lift the fan tray from the server [2].
Page 78: Install The Fan Tray
“Servicing the Motherboard Assembly” on page 173 ■ Install the Fan Tray Perform this procedure only when servicing the following replaceable units: Disk backplane ■ SAS cables ■ Motherboard assembly ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 79 Install the Fan Tray Lower the fan tray into the server [1]. Using a Torx T25 screwdriver, tighten the three spring-mounted screws that secure the fan tray to the server chassis [2]. Continue with the next step in the service procedure. Related Information “Install a Fan Module”...
Page 80 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 81: Servicing Power Supplies
Servicing Power Supplies This section describes how to service power supplies. Power supplies are replaceable units that do not require you to power off the server. For more information about replaceable units, see “Illustrated Parts Breakdown” on page 22 “Replaceable Units” on page The power supplies are located at the back of the server.
Page 82: Remove A Power Supply
“Troubleshooting Using the Server Front and Back Panel Status Indicators” on page 30 ■ Remove a Power Supply Prepare the system for power supply removal. Refer to “Take Antistatic Measures” on page Identify which power supply requires replacement. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 83 (->) to identify a power supply failure. Alternatively, to list all known faults in the server, log in to Oracle Solaris and issue the fmadm faulty command, or log in to the Oracle ILOM service processor from the Oracle ILOM Fault Management Shell and issue the fmadm faulty command.
Page 84: Install A Power Supply
“Install a Power Supply” on page 84 ■ Install a Power Supply Always replace the failed power supply with the same type model of power supply. Caution - Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 85 Verify that the amber Fault-Service Required LED on the replaced power supply and the Fault-Service Required LEDs are not lit on the front and back panels. After you replace Power Supply 0, you might need to reset the Oracle ILOM service Note - processor (SP) to propagate the key identity properties (KIP) data to the new power supply.
Page 86 Install a Power Supply For instructions for reconnecting the CMA left-side connectors, refer to “Install the Cable Management Arm (Optional)” in Oracle Exadata Storage Server X7-2 EF and HC Installation Guide. Related Information “EF Back Panel Components and Cable Connections” on page 18 ■...
Page 87: Servicing The Internal M.2 Flash Ssds
Servicing the Internal M.2 Flash SSDs This section describes how to service M.2 flash solid-state drives (SSDs). M.2 flash SSDs are replaceable units that do not require you to power off the server. For more information about replaceable units, see “Illustrated Parts Breakdown”...
Page 88 M.2 flash SSD from the flash riser board. For instructions, see “Identify and Remove an M.2 Flash SSD” on page Related Information “Install a Flash Riser Board” on page 89 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 89: Install A Flash Riser Board
Install a Flash Riser Board Install a Flash Riser Board The system motherboard provides two slots (labeled 0 M.2 and 1 M.2) for flash riser boards. When installing flash riser boards, install the first riser board into slot 0 M.2 and then into 1 M.2.
Page 90 Return the server to the normal rack position. “Return the Server to the Normal Rack Position” on page 191. Related Information “Remove a Flash Riser Board” on page 87 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 91: Identify And Remove An M.2 Flash Ssd
Identify and Remove an M.2 Flash SSD Identify and Remove an M.2 Flash SSD Prepare the server for service. Extend the server into maintenance position. “Extend the Server to the Maintenance Position” on page Attach an antistatic wrist strap to your wrist, and then to a metal area on the chassis.
Page 92 SSD contacts from the riser board socket. Place the M.2 flash SSD on an antistatic mat. Related Information “Install an M.2 Flash SSD” on page 93 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 93: Install An M.2 Flash Ssd
Install an M.2 Flash SSD Install an M.2 Flash SSD Install the M.2 flash SSD only in the socket labeled SSD0. Note - Unpack the replacement M.2 flash SSD. Install the M.2 flash SSD. Align and then insert the plastic retainer clip into the slot on the M.2 flash SSD.
Page 94 Return the server to the normal rack position. “Return the Server to the Normal Rack Position” on page 191. Related Information “Identify and Remove an M.2 Flash SSD” on page 91 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 95: Servicing The Air Baffle
Servicing the Air Baffle This section describes how to service the air baffle. The air baffle is a replaceable unit that requires you to power off the server. For more information about replaceable units, see “Illustrated Parts Breakdown” on page 22 “Replaceable Units”...
Page 96 “Remove the Server Top Cover” on page Release the latch for the host bus adapter (HBA) super capacitor tray and rotate the tray [1] in to the upright position [2]. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 97: Install The Air Baffle
Install the Air Baffle Remove the air baffle by lifting the baffle up and out of the server. Set aside the air baffle. Consider your next step: If you removed the air baffle as part of another procedure, return to that procedure. ■...
Page 98 Install the air baffle by placing it into the server and lowering it to its inserted position. Rotate the HBA super capacitor tray down and in to its closed position. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 99 Install the Air Baffle You hear an audible click when the tray is properly secured to the air baffle. Consider your next step: If you removed the air baffle as part of another procedure, return to that procedure. ■ Otherwise, continue to with this procedure. ■...
Page 100 Install the Air Baffle Related Information “Remove the Air Baffle” on page 95 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 101: Servicing The Dimms
“Illustrated Parts Breakdown” on page 22 “Replaceable Units” on page The Oracle Exadata Storage Server X7-2 supports a fixed base configuration of twelve 16 GB quad-rank (LR) DDR4 DIMMs. Optionally, customers can expand system memory by upgrading to twelve or twenty-four 64 GB DDR4 DIMMs.
Page 102: Dimm And Processor Physical Layout
“DIMM Population Rules” on page 103 ■ “DIMM Operating Speeds” on page 104 ■ “Inconsistencies Between DIMM Fault Indicators and the BIOS Isolation of Faulty ■ DIMMs” on page 104 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 103: Dimm Population Scenarios
■ slot (channel slot 0) within each memory channel The Oracle Exadata Storage Server X7-2 uses a fixed base configuration of twelve 16 GB ■ DDR4 DIMMs (192 GB). Do not attempt to install any other DIMM sizes in the server...
Page 104: Dimm Operating Speeds
Inconsistencies Between DIMM Fault Indicators and the BIOS Isolation of Faulty DIMMs When a single DIMM is marked as failed by Oracle ILOM (for example, fault.memory. intel.dimm.training-failed is listed in the service processor Event Log), BIOS might disable the entire memory channel that contains the failed DIMM, up to two DIMMs. As a result, none of the memory installed in the disabled channel is available to the operating system.
Page 105: Identify And Remove A Dimm
Identify and Remove a DIMM Identify and Remove a DIMM Prepare the server for service. Power off the server, and disconnect the power cords from the server power supplies. “Powering Down the Server” on page Extend the server to the maintenance position. “Extend the Server to the Maintenance Position”...
Page 106 To remove the faulty DIMM, do the following: Rotate both DIMM slot ejectors outward as far as they go. The DIMM is partially ejected from the slot. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 107: Install A Dimm
Install a DIMM Carefully lift the DIMM straight up to remove it from the slot. Replace each faulty DIMM with another DIMM of the same size and type. For DIMM replacement instructions, see “Install a DIMM” on page 107. Related Information “DIMM and Processor Physical Layout”...
Page 108 Repeat Step 3 until all replacement DIMMs are installed. Return the server to operation: Install the air baffle. “Install the Air Baffle” on page Install the server top cover. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 109 (Optional) Use Oracle ILOM to clear server DIMM faults. DIMM faults are automatically cleared after a new DIMM is installed. If you need to manually clear DIMM faults, refer to the Oracle Integrated Lights Out Manager (ILOM) 4.0 Documentation Library at http://www.oracle.com/goto/ilom/docs.
Page 110 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 111: Servicing Pcie Cards
Customers must not use the procedures in this section to service the Oracle Storage Caution - 12 Gb SAS PCIe RAID HBA, Internal card that is located in PCIe slot 11 or the Oracle Flash Accelerator F640 6.4 TB add-in SSD cards (HC only). These cards must be serviced only by authorized Oracle Service personnel.
Page 112: Pcie Slot Locations
PCIe slot 10 (Oracle Flash Accelerator F640, EF and HC servers) PCIe slot 11 (Oracle Storage 12 Gb SAS PCIe RAID HBA, Internal card, HC server only) Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 113: Remove A Pcie Card
Before replacing or installing a PCIe card, refer to the card documentation for specific Note - installation and cabling instructions. The Oracle Flash Accelerator F640 cards in the EF and HC servers are hot-pluggable Note - and you do not need to power down the server.
Page 114 Rotate the PCIe card locking mechanism in to an upright position [1], and lift up on the PCIe card to disengage it from the motherboard connectors [2]. Place the PCIe card on an antistatic mat. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 115: Install A Pcie Card
Unpack the replacement PCIe card and place it on an antistatic mat. Locate the proper PCIe slot for the card you are replacing. For the EF server, PCIe slots 2, 3, 4, 5, 6, 8, 9, and 10 are the primary slots for Oracle Flash ■...
Page 116 “Install the Server Top Cover” on page 189. Return the server to the normal rack position. “Return the Server to the Normal Rack Position” on page 191. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 117 Verify that the System OK LED is lit. Use Oracle ILOM to clear any server PCIe card faults. If a PCIe card fault message in Oracle ILOM is not cleared under Open Problems, you must manually clear the fault using Oracle ILOM. For instructions for manually clearing a PCIe card fault, see the procedure "Clear Faults for Undetected Replaced or Repaired...
Page 118 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 119: Servicing The Battery
Servicing the Battery This section describes how to service the system battery. The system battery is a replaceable unit that requires you to power off the server. For more information about replaceable units, see “Illustrated Parts Breakdown” on page 22 “Replaceable Units”...
Page 120 “Servicing the Disk Backplane” on page 137 “Servicing SAS Cables” on page 167. Lift the battery up and out of its retainer. Related Information “Install the Battery” on page 121 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 121: Install The Battery
If the service processor is configured to synchronize with a network time server using Note - the Network Time Protocol (NTP), the Oracle ILOM SP clock is reset as soon as the server is powered on and connected to the network; otherwise, proceed to the next step.
Page 122 Install the Battery Related Information “Remove the Battery” on page 119 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 123: Servicing Processors
Caution - processor. You must disconnect the power cables from the system before performing these procedures. Processors must be removed and replaced only by authorized Oracle Service Caution - personnel. These procedures require that you handle components that are sensitive to Caution - electrostatic discharge.
Page 124 The processor fault LED for the failed processor lights. The processor fault LEDs are located next to the processors. See “Motherboard Status Indicators” on page If the processor fault LED is off, the processor is operating properly. ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 125 Identify and Remove a Processor If the processor fault LED is on (amber), the processor failed and you must replace it. ■ Callout Description Fault Remind button Fault Remind LED Processor 0 fault LED Processor 1 fault LED Servicing Processors...
Page 126 Lift the processor-heatsink module from the socket [2]. Always hold the processor-heatsink module along the axis of the fins to prevent damage. Separate the processor from the heatsink. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 127 Identify and Remove a Processor Flip over the processor-heatsink module, place it on a flat surface, and locate the thermal interface material (TIM) breaker slot. While holding down the processor-heatsink modules by the edges, insert a flat blade screwdriver into the TIM breaker slot. Servicing Processors...
Page 128 The blade of the screwdriver goes into the slot between the heatsink and processor carrier, not between the processor and processor carrier. Use a rocking motion to gently pry the corner of the processor carrier away from the heatsink. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 129 Identify and Remove a Processor Remove the processor carrier (with the processor still attached) from the heatsink by prying or pinching the plastic latch tabs that attach the processor to the heatsink. A thin layer of thermal grease separates the heatsink and the processor. This grease Caution - acts as an adhesive.
Page 130: Install A Processor
Do not distribute the TIM; the pressure of the heatsink will do so for you when you Note - install the heatsink. Install the new processor. Open the box that contains the new processor but do not remove it from its packaging tray. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 131 Install a Processor Align the pin 1 indicators between the heatsink and processor carrier in the packaging tray [1], and place the heatsink (thermal grease side down) onto the processor carrier until it snaps in place and lies flat. The processor carrier has latching posts at each corner: two that insert into heatsink holes Note - and two that attach to the edge of the heatsink.
Page 132 1 location [1]. A small pin 1 indicator (triangle) is near the beveled corner of the socket. Callout Description Pin 1 indicator Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 133 Install a Processor Place the processor-heatsink module on the socket on the motherboard. The socket bolster plate has alignment pins that go into holes on the processor-heatsink module to help center the module during installation. Ensure that the processor-heatsink module lies evenly on the bolster plate and that the captive screws align with the threaded socket posts [1].
Page 134 Commands: show Alternatively, to list all known faults in the server, log in to the Oracle Solaris OS and issue the fmadm faulty command or log in to the Oracle ILOM service processor from Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 135 Are you sure you want to clear /SYS/MB/P0 (y/n)? y Set ‘clear_fault_action’ to ‘true’ Alternatively, to clear all known faults in the server, log in to the Oracle Solaris OS and issue the fmadm repair command or log in to the Oracle ILOM service processor from the Oracle ILOM Fault Management Shell and issue the fmadm repair command.
Page 136 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 137: Servicing The Disk Backplane
“Illustrated Parts Breakdown” on page 22 “Replaceable Units” on page The disk backplane must be removed and replaced only by authorized Oracle Service Caution - personnel. Ensure that all power is removed from the server before removing or installing the Caution - disk backplane.
Page 138 Disconnect the cables from the disk backplane. Disconnect the power cable from the disk backplane [1]. Disconnect the three SAS cables from the disk backplane [1]. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 139 Remove the Disk Backplane Press the green button on the connector while gently pulling the connector from the disk backplane. Note the cable connections in order to ease proper reconnection of the cables. Disconnect the temperature sensor cable from the disk backplane [2]. Disconnect the auxiliary signal cable from the disk backplane [2].
Page 140 Lift the disk backplane up to release it from the standoff hooks and out of the chassis [5 and 6]. Place the disk backplane on an antistatic mat. Related Information “Install the Disk Backplane” on page 141 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 141: Install The Disk Backplane
Install the Disk Backplane Install the Disk Backplane Lower the disk backplane into the server, and position it to engage the standoff hooks [1 and 2]. Lower the backplane bracket into the server, and using a Torx T25 screwdriver, tighten the spring-mounted screws to secure the bracket to the chassis [3]. Servicing the Disk Backplane...
Page 142 Reconnect the power cords to the power supplies, and power on the server. “Reconnect Power and Data Cables” on page 192 “Power On the Server” on page 193. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 143 IMPORTANT: When the disk backplane is replaced, the key identity properties (KIP) Note - of the backplane is programmed by Oracle ILOM to contain the same KIP as the other quorum member components. If you removed other quorum member components, you might need to manually program the product serial number (PSN) into the new backplane.
Page 144 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 145: Servicing The Front Led Indicator Module
“Replaceable Units” on page The front LED indicator modules must be removed and replaced only by authorized Caution - Oracle Service personnel. Ensure that all power is removed from the server before removing or installing a Caution - front LED indicator module. You must disconnect the power cables before performing this procedure.
Page 146 On the HC server, you might need to disconnect the SAS cable connections from the Note - Oracle Storage 12 Gb SAS PCIe RAID HBA, Internal card in PCIe slot 11 to access the LED indicator module motherboard cable connection. To ease removal of the LED indicator module cable, slightly lift the SAS cable bundles from the cable trough along the left side of the chassis.
Page 147 Remove the Front LED Indicator Module Remove the three No. 2 Phillips screws that secure the FIM cable and Temp Sensor Access cover to the chassis [1]. Lift up and remove the FIM cable and Temp Sensor Access cover from the FIM cable and Temp Sensor Access cover slot [1].
Page 148: Install The Front Led Indicator Module
Push the LED indicator module and cable through the LED housing on the server front panel [1]. Install the LED indicator module cable by carefully pulling the cable through the cable trough along the left side of the chassis. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 149 Install the Front LED Indicator Module To ease installation of the LED indicator module cable, slightly lift the SAS cable Note - bundles from the cable trough along the left side of the chassis. Cable part number 7315469 is required for the LED indicator module. Note - Insert and tighten the two No.
Page 150 On the HC server, you might need to disconnect the SAS cable connections from the Note - Oracle Storage 12 Gb SAS PCIe RAID HBA, Internal card in PCIe slot 11 to access the LED indicator module motherboard cable connection. See “Servicing SAS Cables”...
Page 151 Install the Front LED Indicator Module Related Information “Server System-Level Status Indicators” on page 31 ■ “Remove the Front LED Indicator Module” on page 145 ■ Servicing the Front LED Indicator Module...
Page 152 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 153: Servicing The Temperature Sensor
For more information about replaceable units, see “Illustrated Parts Breakdown” on page 22 “Replaceable Units” on page The temperature sensor must be removed and replaced only by authorized Oracle Caution - Service personnel. Caution - Before removing or installing the temperature sensor, disconnect the power cables to remove all power from the server.
Page 154 Remove the fan modules and the fan tray. “Remove a Fan Module” on page 73 “Remove the Fan Tray” on page Disconnect the temperature sensor cable from the disk backplane. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 155 Remove the Temperature Sensor Remove the three No. 2 Phillips screws that secure the FIM cable and Temp Sensor Access cover to the chassis [1]. Lift up and remove the FIM cable and Temp Sensor Access cover from the FIM cable and Temp Sensor Access cover slot [2].
Page 156: Install The Temperature Sensor
FIM cable and Temp Sensor Access cover slot [2]. Install the three No. 2 Phillips screws to secure the FIM cable and Temp Sensor Access cover to the chassis [3]. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 157 Install the Temperature Sensor Reconnect the temperature sensor cable to the disk backplane. Install the fan tray and fan modules. “Install the Fan Tray” on page 78 “Install a Fan Module” on page Return the server to operation. Install the server top cover. “Install the Server Top Cover”...
Page 158 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 159: Servicing The Internal Hba Card And Hba Super Capacitor
Parts Breakdown” on page 22 “Replaceable Units” on page For more information about the internal HBA card, refer to the Oracle Storage 12 Gb SAS PCIe RAID HBA Internal: 16 Port and 2 GB Memory Installation Guide For HBA Model 7116970 at http://docs.oracle.com/cd/E87591_01/index.html.
Page 160 To separate the HBA super capacitor from the tray, place your fingers under the super capacitor and lift up [2]. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 161 Remove the Internal HBA Card and HBA Super Capacitor When removing the super capacitor, by careful not to snag the cable on the tray wire guide. Place the super capacitor on an antistatic mat. Servicing the Internal HBA Card and HBA Super Capacitor...
Page 162 Lift and remove the internal HBA card and super capacitor cable from the chassis [2]. Place the internal HBA card and super capacitor cable on an antistatic mat. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 163: Install The Internal Hba Card And Hba Super Capacitor
Install the Internal HBA Card and HBA Super Capacitor Related Information “Install the Internal HBA Card and HBA Super Capacitor” on page 163 ■ Install the Internal HBA Card and HBA Super Capacitor Unpack the replacement internal HBA card and super capacitor, and place them on an antistatic mat.
Page 164 SAS cables that you unplugged during the removal procedure [2]. To ensure proper SAS cable connections, see “Install SAS Storage Drive Cables” on page 170. Install the HBA super capacitor in the chassis. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 165 Install the Internal HBA Card and HBA Super Capacitor If you did not remove the HBA super capacitor when removing the internal HBA card, Note - reconnect the HBA super capacitor cable to the internal HBA card. Apply a recloseable fastener to the underside of the super capacitor. Align the recloseable fastener on the super capacitor with the recloseable fastener on the HBA super capacitor tray and press down [1].
Page 166 Verify that the power supply AC OK LED is lit. Use Oracle ILOM to clear any server PCI card faults. If a PCIe card fault message in Oracle ILOM is not cleared under Open Problems, you must manually clear the fault using Oracle ILOM. For instructions for manually clearing a PCIe card fault, see the procedure "Clear Faults for Undetected Replaced or Repaired...
Page 167: Servicing Sas Cables
For more information about replaceable units, see “Illustrated Parts Breakdown” on page 22 “Replaceable Units” on page SAS cables must be removed and replaced only by authorized Oracle Service Caution - personnel. The system supplies power to the cables even when the server is powered off.
Page 168 “Remove a Fan Module” on page Remove the fan tray from the server. “Remove the Fan Tray” on page Disconnect the SAS cables from the disk backplane [1]. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 169 Press the green button on the connector while gently pulling the connector from the disk backplane. Disconnect the SAS cables from the Oracle Storage 12Gb SAS PCIe RAID HBA, Internal card in PCIe slot 11 [2]. Press each latch, and then pull out to disengage the cable from each connector. See also “Remove the Internal HBA Card and HBA Super Capacitor”...
Page 170: Install Sas Storage Drive Cables
(HBA) card to the disk backplane. Reconnect the SAS cables to the disk backplane [3]. Plug each cable into its SAS connector until you hear an audible click. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 171 PCIe Slot Location HBA Connector Disk Backplane Storage Drives (HC Connector only) Oracle Storage 12 Gb SAS PCIe RAID 0, 1, 2, 3 HBA, Internal 4, 5, 6, 7 8, 9, 10, 11 Return the server to operation. Install the fan tray.
Page 172 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 173: Servicing The Motherboard Assembly
Use the Oracle ILOM backup utility prior to removing the motherboard. This utility Caution - backs up the Oracle ILOM configuration of the service processor. For more information, see the Oracle ILOM 4.0 Documentation Library at https://www.oracle.com/goto/ilom/docs. Prepare the server for service.
Page 174 (KIP) data might be lost. When a server requires service, the KIP is used by Oracle to verify that the warranty on the server is not expired. For more information on KIP, see “Key Identity Properties (KIP) Automated Update”...
Page 175 Remove the Motherboard Assembly “Remove a PCIe Card” on page 113. SAS storage drive cables (if present) ■ “Remove SAS Storage Drive Cables” on page 167. Power supplies ■ “Remove a Power Supply” on page Disconnect the following cables from the motherboard: Front LED indicator module ribbon cable ■...
Page 176 Remove the Motherboard Assembly Disconnect and remove the SER MGT RJ-45 cable between the motherboard and back panel. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 177 Remove the Motherboard Assembly Using a Torx T25 screwdriver, loosen the two captive screws that secure the motherboard mid-wall to the chassis [1]. With the server in the extended maintenance position, remove the motherboard from the server with all reusable components that populate the motherboard in place [2].
Page 178 Remove the processor socket covers from the replacement motherboard and install the processors. Grasp the processor socket cover finger grips (labeled REMOVE) and lift the socket cover up and off the processor socket. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 179 Remove the Motherboard Assembly Install a processor into the socket from which you removed the processor socket cover. “Install a Processor” on page 130. Repeat Step 9a Step 9b to remove the second processor socket cover from the replacement motherboard and install the second processor. Install the processor socket covers on the faulty motherboard.
Page 180 Twist the tool back and forth to release the light pipe from the housing. iii. Pull the light pipe away from the housing. Install the light pipe on the replacement motherboard. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 181: Install The Motherboard Assembly
Install the Motherboard Assembly Match the rectangular holes on the outside of the light pipe with the retaining clips on the housing. Push the light pipe onto the housing until the clips latch in the holes. Related Information “System Components” on page 21 ■...
Page 182 Reconnect the following cables to the motherboard: SER MGT RJ-45 serial cable ■ Reinstall and reconnect the SER MGT RJ-45 cable between the motherboard and back panel. Disk backplane power cable ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 183 Install the Motherboard Assembly “Servicing the Disk Backplane” on page 137. Disk backplane auxiliary signal cable ■ “Servicing the Disk Backplane” on page 137. Front LED indicator module ribbon cable ■ “Servicing the Front LED Indicator Module” on page 145. Reinstall the following components: Servicing the Motherboard Assembly...
Page 184 (KIP) data might be lost. When a server requires service, the KIP is used by Oracle to verify that the warranty on the server is not expired. For more information on KIP, see “Key Identity Properties (KIP) Automated Update” on page Power supplies ■...
Page 185 Install the Motherboard Assembly Verify that the power supply AC OK LED is lit. IMPORTANT: After replacing the motherboard, you might need to manually program Note - the product serial number (PSN) into the new motherboard. See “Key Identity Properties (KIP) Automated Update”...
Page 186 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 187: Returning The Server To Operation
Returning the Server to Operation After replacing components inside the server, perform the procedures in the following sections: “Server Filler Panel Requirements” on page 187 ■ “Install the Server Top Cover” on page 189 ■ “Remove Antistatic Measures” on page 190 ■...
Page 188 PCIe slot filler panel. you intend to install the You hear an audible PCIe card. click when the PCIe filler panel is secured into the slot. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 189: Install The Server Top Cover
Install the Server Top Cover Install the Server Top Cover Place the top cover on the chassis [1]. Set the cover down so that it hangs over the back of the server by about 1 inch (25 mm) and the side latches align with the cutouts in the chassis.
Page 190: Remove Antistatic Measures
For details on connecting cables to the back of the server, see “Back Panel ■ Connector Locations” on page Related Information “Remove the Server From the Rack” on page 62 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 191: Return The Server To The Normal Rack Position
Return the Server to the Normal Rack Position “Reconnect Power and Data Cables” on page 192 ■ Return the Server to the Normal Rack Position If the server is in the extended maintenance position, use this procedure to return the server to the normal rack position.
Page 192: Reconnect Power And Data Cables
“Power On the Server” on page 193. Related Information “Disconnect Cables From the Server” on page 59 ■ “Reinstall the Server Into the Rack” on page 190 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 193: Power On The Server
Press the On/Standby button on the front bezel. ■ Log in to the Oracle ILOM web interface, click Host Management → Power ■ Control, and from the Select Action list, select Power On. Log in to the Oracle ILOM command-line interface (CLI), and type the ■...
Page 194 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 195: Identifying The Server Ports
■ “USB Ports” on page 199 ■ Related Information “About the Oracle Exadata Storage Server X7-2” on page 15 ■ Gigabit Ethernet Port The server has one auto-negotiating 100/1000BASE-T Gigabit Ethernet (GbE) system domain port that uses a standard RJ-45 connector. The transfer rates are shown in the following table.
Page 196: Network Management Port
The server has one auto-negotiating 10/100/1000BASE-T Ethernet management domain interface, labeled NET MGT. For information about configuring this port for managing the server with Oracle ILOM, refer to the Oracle Integrated Lights Out Manager (ILOM) 4.0 Documentation Library at http://www.oracle.com/goto/ilom/docs.
Page 197: Serial Management Port
Serial Management Port The serial management connector, labeled SER MGT, is an RJ-45 connector that can be accessed from the back panel. This port is the default connection to the server Oracle ILOM SP. Use this port only for server management.
Page 198 Signal ground Signal ground Signal ground Signal ground TABLE 7 RJ-45 to DB-25 Adapter Crossovers Wiring Reference Serial Port (RJ-45 Connector) DB-25 Adapter Signal Description Signal Description Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 199: Usb Ports
USB Ports Serial Port (RJ-45 Connector) DB-25 Adapter Signal Description Signal Description Signal ground Signal ground Signal ground Signal ground Related Information “EF Back Panel Components and Cable Connections” on page 18 ■ “HC Back Panel Components and Cable Connections” on page 20 ■...
Page 200 “HC Back Panel Components and Cable Connections” on page 20 ■ “Disconnect Cables From the Server” on page 59 ■ “Reconnect Power and Data Cables” on page 192 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 201: Setting Up Bios Configuration Parameters
Manage the BIOS Configuration The BIOS configuration parameters on an Oracle x86 server are manageable from the BIOS Setup Utility and Oracle ILOM. For information about using these tools to manage the BIOS configuration, refer to: Oracle ILOM – “Maintaining x86 BIOS Configuration Parameters” in the Oracle ILOM ■...
Page 202: Bios Setup Utility Menus
BIOS supports the mapping of function keys to Control key sequences when serial redirection is enabled. The following table provides a description of the function key to Control key sequence mappings. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 203: Access Bios Setup Utility Menus
Use a terminal (or terminal emulator connected to a computer) through the serial port on the ■ back panel of the server. Connect to the server using the Oracle ILOM Remote System Console Plus application. ■ Reset or power on the server.
Page 204: Navigate Bios Setup Utility Menus
BIOS Setup Utility, refer to the online information provided on the menu. Access the BIOS Setup Utility. “Access BIOS Setup Utility Menus” on page 203. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 205 After modifying any BIOS settings, the subsequent reboot might take longer than a Note - typical reboot where no settings were modified. The additional delay is required to ensure that changes to the BIOS settings are synchronized with Oracle ILOM. Related Information “BIOS Setup Utility Menus” on page 202 ■...
Page 206: Using Uefi Bios
BIOS Advanced Menu as part of the standard BIOS Setup Utility screens. For example, if the Oracle Storage 12 Gb SAS PCIe RAID HBA, Internal card is installed in the HC server, the configuration utility for the HBA appears as a menu selection.
Page 207: Uefi Secure Boot
This section presents the procedures for some of the BIOS setup tasks that you typically perform when setting up and managing the server. For additional information about BIOS setup tasks, refer to refer to the Oracle X7 Series Server Administrator Guide at https://www.oracle.com/goto/x86admindiag/docs.
Page 208: Verify Bios Factory Default Settings
On the BIOS Setup Utility screen, press the F10 key to save the changes and exit the BIOS Setup Utility. Related Information “Access BIOS Setup Utility Menus” on page 203 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 209: Select A Temporary Boot Device
■ power off the server, and press the On/Standby button again to power on the server. From the Oracle ILOM web interface, click Host Management → Power Control and ■ select Reset from the Select Action list. Click Save, and click OK From the Oracle ILOM CLI, type ■...
Page 210: Configure Tpm Support
If you intend to use the Trusted Platform Module (TPM) feature set, you must configure the server to support this feature. TPM support is enabled by default on Oracle Exadata Storage Server X7-2. Perform the procedure in this section to disable or enable TPM support.
Page 211 Configure TPM Support TPM enables you to administer the TPM security hardware in your server. For additional Note - information about implementing this feature, refer to the Windows Trusted Platform Module Management documentation provided by your operating system or third-party software vendor. Access the BIOS Setup Utility menus.
Page 212: Configure Uefi Driver Settings
Configure UEFI Driver Settings Access the BIOS Setup Utility menus. “Access BIOS Setup Utility Menus” on page 203. In the BIOS Setup Utility menus, navigate to the IO Menu. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 213 Configure UEFI Driver Settings In the IO Menu screen, select either Internal Devices or Add In Cards, and press Enter to display the internal device or add-in card slot for which you want to enable or disable the PCI-E UEFI Driver. Setting Up BIOS Configuration Parameters...
Page 214 Related Information “Access BIOS Setup Utility Menus” on page 203 ■ “BIOS Setup Utility Menus” on page 202 ■ “Exit BIOS Setup Utility” on page 229 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 215: Configure I/O Resource Allocation
Configure I/O Resource Allocation Configure I/O Resource Allocation Access the BIOS Setup Utility menus. “Access BIOS Setup Utility Menus” on page 203. In the BIOS Setup Utility menus, navigate to the IO Menu. Setting Up BIOS Configuration Parameters...
Page 216 Configure I/O Resource Allocation On the IO Menu screen, select Add In Cards, and press Enter to display the add-in card slots. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 217 Configure I/O Resource Allocation On the Add In Cards screen, select the slot for which you want to configure the card, and press Enter. On the IO resource allocation screen for that add-in card slot, select IO Enable, and press Enter. Do one of the following: ■...
Page 218: Configure Uefi Secure Boot
Access the BIOS Setup Utility menus. “Access BIOS Setup Utility Menus” on page 203. On the BIOS Setup Utility Main Menu screen, select Security, and press Enter. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 219 Configure UEFI Secure Boot On the Security Settings screen, select Secure Boot, and press Enter. On the Secure Boot screen, select Secure Boot and press Enter. Do one of the following: ■ Select Enabled to enable UEFI Secure Boot. Continue with the next step to manage policy variables.
Page 220 Provision Factory Defaults, and press Enter. Do one of the following: ■ Select Enabled to allow the provisioning of factory default Secure Boot keys when the system is in Setup Mode. When enabled, you can select Install Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 221 Configure UEFI Secure Boot Factory Default Keys to force the system to User Mode and install all the factory default Secure Boot keys. ■ Select Disabled to disable the provisioning of factory default Secure Boot keys. When disabled, you can select Delete all Secure Boot Variables to Setting Up BIOS Configuration Parameters...
Page 222 Configure UEFI Secure Boot remove all Secure Boot keys from the system. Selecting this option also resets the system to Setup Mode. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 223 Configure UEFI Secure Boot If you want to enroll an EFI image, on the Key Management screen, select Enroll Efi Image, and press Enter. Setting Up BIOS Configuration Parameters...
Page 224 Configure UEFI Secure Boot In the Select a File System dialog box, scroll through the list, select the file system that contains the EFI file, and press Enter. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 225 Configure UEFI Secure Boot In the Select File dialog box, scroll through the list, select the EFI file (or another available file), and press Enter. In the second Select File dialog box, scroll through the list, select the image file that you want to run in Secure Boot mode, and press Enter. Setting Up BIOS Configuration Parameters...
Page 226 “Access BIOS Setup Utility Menus” on page 203 ■ “BIOS Setup Utility Menus” on page 202 ■ “UEFI Secure Boot” on page 207 ■ “Exit BIOS Setup Utility” on page 229 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 227: Configure Trusted Execution Technology
Configure Trusted Execution Technology Configure Trusted Execution Technology The Trusted Platform Module (TPM) feature must be enabled on your server before enabling Trusted Execution Technology (TXT). See “Configure TPM Support” on page 210. Access the BIOS Setup Utility menus. “Access BIOS Setup Utility Menus” on page 203.
Page 228 “BIOS Setup Utility Menus” on page 202 ■ “Trusted Execution Technology” on page 207 ■ “Configure TPM Support” on page 210 ■ “Exit BIOS Setup Utility” on page 229 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 229: Exit Bios Setup Utility
After modifying any BIOS settings, the subsequent reboot might take longer than a Note - typical reboot where no settings were modified. The additional delay is required to ensure that changes to the BIOS settings are synchronized with Oracle ILOM. Related Information “Access BIOS Setup Utility Menus” on page 203 ■...
Page 230 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 231: Bios Setup Utility Menu Options
BIOS Setup Utility Menu Options This section includes screens of the main menus in the BIOS Setup Utility for Oracle Exadata Storage Server X7-2. Following the screen for each menu is a table of the options available from that menu.
Page 232 System Time Current time is displayed. You can change the time setting. Example: 13:38:27 UPI Link Speed (R/O) SLOW/ Intel UltraPath Interconnect (UPI) operational speed is displayed. The Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 233 Example: 4.0.0.0 r115197 PRODUCT INFORMATION Product information is displayed. (R/O) Product Name Product name is displayed. Example: Oracle Server X7-2L Product Serial Number Product serial number is displayed. Example: 1134FML00V Board Serial Number Board serial number is displayed. Example: 489089M+1637E2002E...
Page 234 Attempt Secure Boot Disabled/Enabled Disabled Secure Boot is activated when Platform Key (PK) is enrolled, System mode is User/Deployed, and Compatibility Support Module (CSM) function is disabled. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 235 BIOS Main Menu Selections Setup Options Options Defaults Description Key Management Enables expert users to modify Secure Boot Policy variables without full authentication. Provision Factory Defaults Disabled/Enabled Disabled Allows the provisioning of factory default Secure Boot keys when the system is in Setup Mode. Install Factory Default keys Yes/No Forces system to User Mode and installs...
Page 236: Bios Advanced Menu Selections
“BIOS Advanced Menu PCH SATA Configuration Options” on page 244 ■ “BIOS Advanced Menu Processor Configuration Options” on page 245 ■ “BIOS Advanced Menu Memory Configuration Option” on page 246 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 237: Bios Advanced Menu Iscsi Configuration Options
BIOS Advanced Menu Selections “BIOS Advanced Menu CPU Power Management Configuration Options” on page 247 ■ “BIOS Advanced Menu USB Ports Options” on page 248 ■ “BIOS Advanced Menu Error Injection Settings Options” on page 248 ■ BIOS Advanced Menu iSCSI Configuration Options The following table describes the BIOS Advanced Menu iSCSI configuration options.
Page 238 Change the order of attempts. Use arrow keys to select the attempt, then press plus or minus (+/-) keys to move the attempt up/down in the attempt order list. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 239: Bios Advanced Menu Gigabit Network Connection Options
BIOS Advanced Menu Selections BIOS Advanced Menu Gigabit Network Connection Options The following table describes the BIOS Advanced Menu Gigabit network connection options. Setup Options Options Defaults Description NIC configuration Configure the network interface controller. Link Speed Auto Negotiated Specifies the port speed used for the selected boot protocol.
Page 240: Bios Advanced Menu Driver Health Options
Terminal Type VT100/VT100+/VT-UTF8/ VT100+ Select the emulation for the ANSI terminal: ■ VT100: ASCII character set. ■ VT100+: Extends VT100 to support color, function keys, etc. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 241 BIOS Advanced Menu Selections Setup Options Options Defaults Description ■ VT-UTF8: Uses UTF8 encoding to map Unicode characters onto one or more bytes. ■ ANSI: Extended ASCII character set. Bits per Second 9600 9600 Select the serial port transmission speed. The 19200 speed must be matched on the connecting serial device.
Page 242: Bios Advanced Menu Network Stack Options
Number of times the presence of media will be checked. BIOS Advanced Menu Primary Video Selection Options The following table describes the BIOS Advanced Menu primary video selection options. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 243: Bios Advanced Menu Trusted Computing 2.0 Options
BIOS Advanced Menu Selections Setup Options Options Defaults Description Add-in Video Card support Disabled/Enabled Enabled Enable or disable video card support. BIOS Advanced Menu Trusted Computing 2.0 Options The following table describes the BIOS Advanced Menu trusted computing 2.0 options. The options in this section are available only when the Security TPM Device Support Note - option is set to Enabled.
Page 244: Bios Advanced Menu Pch Sata Configuration Options
This option is available only if Configure SATA as is set to RAID. NVRAM CYCLE ROUTER 0 Disable/Enable Disable Enable or disable cycle router 0 ENABLE for NVRAM Remapping engine. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 245: Bios Advanced Menu Processor Configuration Options
BIOS Advanced Menu Selections Setup Options Options Defaults Description NVRAM CR0 PCIE Root Port PCI Express Root Port 1…20 Choose a RootPort that is Number enabled for router cycle 0 for None PCI Express Root Port NVRAM engine. NVRAM CYCLE ROUTER 1 Disable/Enable Disable Enable or disable cycle router 1...
Page 246: Bios Advanced Menu Memory Configuration Option
LLC. XPT Prefetch Disable/Enable Enable Enable or disable XPT Prefetch. BIOS Advanced Menu Memory Configuration Option The following table describes the BIOS Advanced Menu memory configuration option. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 247: Bios Advanced Menu Cpu Power Management Configuration Options
BIOS Advanced Menu Selections Setup Option Options Defaults Description Numa Enabled/Disabled Enabled Enable or disable Non Uniform Memory Access (NUMA). MMIO High Granularity Size 1G/4G/16G/64G/256G/1024G Select the allocation size used to assign memory-mapped I/ O (MMIO) resources. Total MMIO space can be up to 32x granularity.
Page 248: Bios Advanced Menu Usb Ports Options
The following table describes the BIOS Advanced Menu error injection settings options. Setup Options Options Defaults Description WHEA Error Injection Support Disable/Enable Disable Enable or disable Windows Hardware Error Architecture (WHEA). Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 249: Bios Advanced Menu Disk Freeze Lock Settings Options
BIOS IO Menu Selections BIOS Advanced Menu Disk Freeze Lock Settings Options The following table describes the BIOS Advanced Menu disk freeze lock settings options. Setup Options Options Defaults Description Disk Freeze Lock Disable/Enable Disable Enable or disable disk freeze lock.
Page 250: Bios Io Menu Pci Subsystem Settings Options
Disabled/Enabled Enabled Enable or disable 64-bit capable devices to be decoded in above 4G address space. This setting is available only if the system supports 64-bit decoding. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 251: Bios Io Menu Io Virtualization Options
BIOS IO Menu Selections Setup Options Options Defaults Description Maximum Payload Auto/128 Bytes/256 Bytes/512 Auto Set the Maximum Payload of the Bytes/1024 Bytes/2048 PCI Express device or allow the Bytes/4096 Bytes System BIOS to select the value. Maximum Read Request Auto/128 Bytes/256 Bytes/512 Auto Set the Maximum Read Request...
Page 252: Bios Io Menu Ioat Configuration Options
PCIe HBA slots. IO Enable Disabled/Enabled Enabled Disable or enable IO. PCI-E UEFI Driver Enable Disabled/Enabled Enabled Enable or disable PCI-E UEFI Driver. If set to enabled, UEFI Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 253: Bios Io Menu Pcie Hardware Slot Configuration Options
BIOS Boot Menu Selections Setup Options Options Defaults Description Driver for the card executes as normal. If set to disabled, UEFI Driver for the card is not copied into memory and the execution of the UEFI Driver is inhibited. Slot 2, Slot 3, Slot 4, Slot 5, See Slot 1 description.
Page 254 UEFI Boot Option Priority Displays and sets the system boot order. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 255: Bios Exit Menu Selections
BIOS Exit Menu Selections Related Information “BIOS Main Menu Selections” on page 231 ■ “BIOS Advanced Menu Selections” on page 236 ■ “BIOS IO Menu Selections” on page 249 ■ “BIOS Exit Menu Selections” on page 255 ■ BIOS Exit Menu Selections This section includes a screen of the BIOS Exit Menu.
Page 256 “BIOS Main Menu Selections” on page 231 ■ “BIOS Advanced Menu Selections” on page 236 ■ “BIOS IO Menu Selections” on page 249 ■ “BIOS Boot Menu Selections” on page 253 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 257: Monitoring Components And Identifying Snmp Messages
(CLI), you can collect system-specific information about the server, determine the health state of discrete components, and view any open problems on the server. Oracle ILOM automatically detects system hardware faults and environmental conditions on the server. If a...
Page 258: Monitoring System Components
Some component names are hidden in the Oracle ILOM user interfaces. These names Note - are marked as hidden in the tables. Further, as of Oracle ILOM 3.1, the Oracle ILOM 3.0 legacy targets /SYS and /STORAGE have been replaced by /System. Even though these legacy targets might be hidden, you can still use them to issue commands.
Page 259: System Chassis Components
/SYS/OK Indicator System OK LED Color: Green Location: Front and back panels Off: Power is off. Standby blink: Standby power is on; Oracle ILOM SP is running. Slow blink: Startup sequence initiated on host. Monitoring Components and Identifying SNMP Messages...
Page 260 “Power Unit Components” on page 263 ■ “Processor Components” on page 264 ■ “System Motherboard Components” on page 265 ■ “System Firmware Components” on page 266 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 261: Cooling Unit Components
“Hard Disk Drive Components” on page 267 ■ Cooling Unit Components The system has four 80-mm fan modules with two fans in each module. The following table lists the system cooling unit components. Component Name (Oracle ILOM CLI IPMI Type Description Values (if applicable) Targets)
Page 262 “Processor Components” on page 264 ■ “System Motherboard Components” on page 265 ■ “System Firmware Components” on page 266 ■ “Hard Disk Drive Components” on page 267 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 263: Memory Device Components
Monitoring System Components Memory Device Components The following table lists the memory device components. Component Name (Oracle ILOM CLI Targets) IPMI Type Description Values (if applicable) /SYS/MB/P[0-x]/D[0-11] Host CPU DIMM FRU /SYS/MB/P[0-x]/D[0-11]/PRSNT Discrete Host CPU DIMM is 01h-ENTITY_ABSENT sensor present.
Page 264: Processor Components
“System Motherboard Components” on page 265 ■ “System Firmware Components” on page 266 ■ “Hard Disk Drive Components” on page 267 ■ Processor Components The following table lists the processor (CPU) components. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 265: System Motherboard Components
Monitoring System Components Component Name (Oracle ILOM CLI IPMI Type Description Values (if applicable) Targets) /SYS/MB/P[0-x] Host CPU FRU /SYS/MB/P[0-x]/PRSNT Discrete sensor Host CPU is present. 01h-ENTITY_PRESENT 02h-ENTITY_ABSENT /SYS/MB/P[0-x]/SERVICE Indicator Host CPU Fault-Service Color: Amber Required LED Location: Motherboard Off: Normal On: Processor was diagnosed as faulty.
Page 266: System Firmware Components
■ “System Firmware Components” on page 266 ■ “Hard Disk Drive Components” on page 267 ■ System Firmware Components The following table lists the system firmware components. Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 267: Hard Disk Drive Components
“System Motherboard Components” on page 265 ■ “Hard Disk Drive Components” on page 267 ■ Hard Disk Drive Components The following table lists the hard disk drive (HDD) components. Component Name (Oracle ILOM CLI IPMI Type Description Values (if applicable) Targets) /SYS/DBP/HDD[0-x]...
Page 268: Identifying Snmp Trap Messages
Oracle Integrated Lights Out Manager (ILOM) 4.0 Documentation Library at http://www.oracle.com/goto/ilom/docs. The tables in these sections list the set of SNMP traps that are generated from Oracle ILOM. “Environmental Events” on page 268 ■...
Page 269 The sunHwTrapThresholdType object indicates whether the threshold was an upper or lower threshold. SNMP Trap: sunHwTrapTempFatalThresholdDeasserted /SYS/PS[0-1]/T_OUT Oracle ILOM Event Message: Lower fatal threshold no longer exceeded /SYS/PS[0-1]/T_IN Severity and Description: Informational; A temperature sensor reported that its value went /SYS/MB/T_IN_ZONE[0-2] below an upper fatal threshold setting or above a lower fatal threshold setting.
Page 270: Hard Disk Drive Events
“Cooling Unit Components” on page 261 ■ “Disk Backplane Components” on page 261 ■ “Memory Device Components” on page 263 ■ “Power Unit Components” on page 263 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 271: Power Events
The following table lists power events. Messages and Descriptions Component Name SNMP Trap: sunHwTrapPowerSupplyError /SYS/PS[0-1]/STATE Oracle ILOM Event Message: PS_PRESENCE ASSERT Severity and Description: Major; A power supply sensor detected an error. SNMP Trap: sunHwTrapPowerSupplyOk /SYS/PS[0-1]/STATE Oracle ILOM Event Message: PS_PRESENCE DEASSERT Severity and Description: Major;...
Page 272 Severity and Description: Informational; A sensor reported that its value is in the normal operating range. This generic 'sensor' trap is generated when the SNMP agent does not recognize the component type. SNMP Trap: sunHwTrapSensorNonCritThresholdExceeded /SYS/VPS_FANS Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 273 The sunHwTrapThresholdType object indicates whether the threshold was an upper or lower threshold. SNMP Trap: sunHwTrapSensorThresholdOk /SYS/VPS_FANS Oracle ILOM Event Message: Upper noncritical threshold no longer exceeded /SYS/PS[0-1]/P_IN Severity and Description: Informational; A sensor reported that its value is in the normal /SYS/PS[0-1]/P_OUT operating range.
Page 274 Severity and Description: Informational; A voltage sensor reported that its value is in the /SYS/PS[0-1]/V_IN normal operating range. SNMP Trap: sunHwTrapSensorNonCritThresholdExceeded /SYS/VPS_CPUS Oracle ILOM Event Message: Upper noncritical threshold exceeded /SYS/VPS_MEMORY Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 275: Fan Events
SNMP Trap: sunHwTrapSensorThresholdOk /SYS/VPS_CPUS Oracle ILOM Event Message: Upper noncritical threshold no longer exceeded /SYS/VPS_MEMORY Severity and Description: Informational; A sensor reported that its value is in the normal operating range. This generic 'sensor' trap is generated when the SNMP agent does not recognize the component type.
Page 276: Memory Events
“System Motherboard Components” on page 265 ■ “Hard Disk Drive Components” on page 267 ■ Memory Events The following table lists memory events. Messages and Descriptions Component Name SNMP Trap: sunHwTrapMemoryFault /SYS/MB Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 277: Entity Presence Events
Entity Presence Events Messages and Descriptions Component Name Oracle ILOM Event Message: event fault.cpu.intel.quickpath.link_slow "The Quickpath Interconnect (QPI) link is operating below normal speed." Severity and Description: Major; A memory component is suspected of causing a fault. SNMP Trap: sunHwTrapMemoryFaultCleared /SYS/MB Oracle ILOM Event Message: event fault.cpu.intel.quickpath.link_slow "The Quickpath...
Page 278 “Power Unit Components” on page 263 ■ “Processor Components” on page 264 ■ “System Motherboard Components” on page 265 ■ “Hard Disk Drive Components” on page 267 ■ Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 279: Index
Index board components, 259 boot device, selecting, 209 activity indicator, 31 boot drive add-in cards status indicators, 33 configuration utilities in UEFI BIOS, 206 boot process Advanced BIOS screen, 236 power modes, 30 antistatic buttons mat, 50 Fault Remind, 124 measures On/Standby, 56, 59, 193 removing, 190...
Page 280 41 illustrated parts breakdown, 22 installing components air baffle, 97 battery, 121 fan events, 275 DIMMs, 107 fan module disk backplane, 141 description, 23 fan module, 75 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 281 33 IO BIOS screen, 249 open problems IPMI type, 258 using to obtain status, 27 Oracle Integrated Lights Out Manager (ILOM) key identity properties (KIP) for auto-update feature, 51 latch release button, drive, 70 LED indicator module installing, 148...
Page 282 198 maximum DIMMs supported, 103 RJ-45 to DB-9 crossover pinout, 198 physical layout, 102 serial management port sharing removing, 123 configuring, 43 PSU See power supply server Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...
Page 283 System OK indicator, 31 gracefully, using Oracle ILOM CLI, 54 system status, viewing using Oracle ILOM, 27 gracefully, using Oracle ILOM web interface, 55 gracefully, using the On/Standby button, 56 immediately, using Oracle ILOM CLI, 57...
Page 284 210 UEFI driver enabling and disabling, 212 UEFI Secure Boot description, 207 enabling and disabling, 218 USB port pinout, 199 weight of server, 62 wriststrap, 63 Oracle Exadata Storage Server X7-2 EF and HC Service Manual • May 2018...

This manual is also suitable for:

Exadata storage server x7-2 hc

Oracle Exadata Storage Server X7-2 EF Service Manual

Using this Documentation

About the Oracle Exadata Storage Server X7-2

Troubleshooting and Diagnostics

Preparing for Service

Servicing Storage Drives

Servicing Fan Modules

Servicing Power Supplies

Servicing the Internal M.2 Flash Ssds

Servicing the Air Baffle

Servicing the Dimms

Servicing Pcie Cards

Servicing the Battery

Servicing Processors

Servicing the Disk Backplane

Servicing the Front LED Indicator Module

Servicing the Temperature Sensor

Servicing the Internal HBA Card and HBA Super Capacitor

Servicing SAS Cables

Servicing the Motherboard Assembly

Returning the Server to Operation

Identifying the Server Ports

Setting up BIOS Configuration Parameters

BIOS Setup Utility Menu Options

Monitoring Components and Identifying SNMP Messages

Index

Quick Links

Troubleshooting

Need help?

Questions and answers

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Summary of Contents for Oracle Exadata Storage Server X7-2 EF