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Troubleshooting
Troubleshooting
Problem
The aiming pattern does not
appear when pressing the trigger.
Scanner emits aiming pattern, but
does not decode the barcode.
Scanner decodes barcode, but
does not transmit the data to the
host.
3-4
Possible Causes
No power to the scanner.
Incorrect host interface cable is
used.
Interface/power cables are loose.
Aiming pattern is disabled.
Scanner is not programmed for the
correct barcode type.
Barcode symbol is unreadable.
The symbol is not completely
inside aiming pattern.
Distance between scanner and
barcode is incorrect.
Scanner is not programmed for the
correct host type.
Interface cable is loose.
Cradle is not programmed for the
correct host type.
Scanner is not paired to host
connected interface.
Cradle has lost connection to the
host.
If the scanner emits 4 long low
beeps, a transmission error
occurred.
This occurs if a unit is not properly
configured or connected to the
wrong host type.
If the scanner emits 5 low beeps, a
conversion or format error
occurred.
If the scanner emits low/high/low
beeps, it detected an invalid
scanner rule.
HS-360X Handheld DPM Scanner User Manual
Possible Solutions
If the configuration requires a
power supply, reconnect the power
supply.
Connect the correct host interface
cable.
Re-connect cables.
Enable the aiming pattern.
Program the scanner to read that
type of barcode.
Scan test symbols of the same
barcode type to determine if the
barcode is defaced.
Move the symbol completely within
the aiming pattern.
Move the symbol completely within
the field of view (AIM pattern does
NOT define FOV)
Move the scanner closer to or
further from the barcode.
Scan the appropriate host type
programming symbol. See the
chapter corresponding to the host
type.
Re-connect the cable.
Check scanner host parameters or
edit options.
Pair scanner to the cradle by
scanning the PAIR symbol on the
cradle.
In this exact order: disconnect
power supply; disconnect host
cable; wait three seconds;
reconnect host cable; reconnect
power supply; reestablish pairing.
Set the scanner's communication
parameters to match the host's
setting.
Configure the scanner's
conversion parameters properly.
Program the correct scanner rules.
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