Declining An Incoming Call - Avaya 1165E User Manual

Receiving a call

Declining an incoming call

You can decline an incoming call by pressing the Decline context-sensitive soft key. You can
decline a call with or without giving a reason. You can create custom decline reasons, and you
have the option of selecting one. If you do not choose a custom decline reason, the IP
Deskphone sends the default message: User has declined call.
Note:
The Call Decline feature is not available for all call servers. Contact your system
administrator or service provider to determine if this feature is available to you.
The treatment that an incoming call receives when Call Decline is invoked depends upon the
call server. In a SIP environment, the caller receives a Call Declined message, and they no
longer hear ring back. In a non-SIP environment, the caller can continuously hear a ring
back.
To decline an incoming call:
104 Avaya 1165E IP Deskphone with SIP Software User Guide
4. Choose one of the following:
• Press the Select context-sensitive soft key to select
the highlighted SIP address.
• Press the Back context-sensitive soft key to return
to the previous screen.
5. Press the Redrct context-sensitive soft key to
redirect the incoming call to the selected address.
1. Press the Decline context-sensitive soft key to
decline an incoming call.
2. Choose one of the following:
• Press the Up/Down navigation key to highlight a
Decline Call Reason.
• Press the New context-sensitive soft key to create
a new decline reason to send. For more
Comments? infodev@avaya.com
November 2013