Page 1 Avaya 1140E IP Deskphone with SIP Software — User Guide IP Office 7.0 Document Status: Standard Document Version: 01.01 Document Number: AV40050-105 Date: March 2011...
Page 2 Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc.
Page 3: Table Of Contents
IP Deskphone controls ......12 Avaya 1140E IP Deskphone display ....18 Cleaning the IP Deskphone LCD display screen .
Page 4 Making an emergency call ......73 Configuring the Avaya 1140E IP Deskphone ... 75 Adjusting the display screen contrast .
Page 5 Generic USB headset ......97 Avaya USB headset adapter with HID ....98 Third–party USB headsets with HID .
Page 6 Contents Receiving calls to a pickup group ..... 135 Receiving voice mail ....... 137 Forwarding calls to another number .
Page 7 Contents While on an active call ......173 Making a new call ....... . . 173 Initiating a call using the active call context-sensitive soft key menu .
Page 8 Third party terms ....... . 237 Third Party Terms for Avaya 11xx 12xx sw release 3.0 thru 4.0 (Aug - Nov 2010) .
Page 9: Welcome
Welcome Welcome Your Avaya 1140E IP Deskphone brings voice and data to your desktop. The IP Deskphone connects directly to a Local Area Network (LAN) through an Ethernet connection. You can upgrade the software on your IP Deskphone to communicate using Session Initiation Protocol (SIP).
Page 10 Welcome • high-quality speaker IP Deskphone • volume control keys for adjusting the ringer, speaker, handset, and headset volume • six specialized feature keys: — Quit — Directory — Inbox — Outbox — Services — Copy • six call-processing fixed keys: —...
Page 11 Welcome • secure digits when accessing voice mail during a call • logging off the IP Deskphone without entering a password • dialing a call from the Inbox • the capacity to attach up to three Expansion Modules for IP Deskphones 1100 Series, adding up to 54 programmable keys...
Page 12: Ip Deskphone Controls
Welcome IP Deskphone controls Figure 2 shows the Avaya 1140E IP Deskphone. Figure 2: Avaya 1140E IP Deskphone...
Page 13 Welcome This section describes the controls on your IP Deskphone. Your IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key. The keys on either side of the LCD display area are User-defined feature keys, with...
Page 14 Welcome Press the Handsfree key to activate the built-in speaker and microphone of the IP Deskphone. Note: The Handsfree LED indicator on Handsfree key lights to indicate when handsfree is active. Use the Navigation Key Cluster to scroll through menus and lists that appear on the LCD display screen or for text entry.
Page 15 Welcome Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Note: The headset LED indicator on the Headset key lights to indicate that the headset is in use. Press the Hold key to put an active call on...
Page 16 Welcome Press the Services key to access the following features: 1. Search—search in the local directory (personal Address Book) and the global directory (network Address Book for names and phone numbers) 2. Login—log in to your IP Deskphone. 3. Logout—log out of your IP Deskphone. 4.
Page 17 Welcome Press the Inbox key to access your call inbox. The call inbox stores all incoming calls on an active IP Deskphone. Press the Outbox key to view a record of all outgoing calls. Note: This key does not function as a shift key.
Page 18: Avaya 1140E Ip Deskphone Display
Welcome Avaya 1140E IP Deskphone display Your IP Deskphone has three display areas: • The upper display area provides the status of the line key and the programmable keys. • The middle display area contains single-line information for items such as caller number, caller name, menu items, feature prompt strings, user-entered digits, date and time information, and phone information.
Page 19: Cleaning The Ip Deskphone Lcd Display Screen
Welcome Cleaning the IP Deskphone LCD display screen To clean the LCD display screen, gently wipe with a soft, dry cloth. CAUTION Do not use any liquids or powders on the IP Deskphone. Using anything other than a soft, dry cloth can contaminate IP Deskphone components and cause premature failure.
Page 20: Context-Sensitive Soft Keys
Welcome Context-sensitive soft keys Your IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access. Figure 4 on page 20 shows the context-sensitive soft keys while the IP Deskphone is in the idle state.
Page 21 Welcome Table 1 on page 21 lists the context-sensitive soft keys that you can use to access menu items when the phone is idle. Table 1: Menu items accessed through context-sensitive soft keys (Part 1 of 5) Item Function Feature Press the Feature soft key to activate...
Page 22 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 2 of 5) Item Function Press the Redial context-sensitive soft key to redial the last dialed num- Redial or NewCall ber. If there is no stored redial number, the NewCall context-sensitive soft key appears and has the same effect as...
Page 23 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 3 of 5) Item Function Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen.
Page 24 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 4 of 5) Item Function Prefs 4. Language—use to change the interface language. 5. Misc Options—use to access the following options: — Alpha Dialing — Search Method — Incoming Privacy —...
Page 25: Idle Display Screen After Dial Pad Input
Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 5 of 5) Item Function Prefs 8. User Settings - use to modify the following: — Call Settings Idle display screen after dial pad input After you enter information using the dial pad (there is no dial tone or preceding line selection), the context-sensitive soft keys displayed on the idle screen appear as shown in Figure 5 on page...
Page 26: In-Call Context-Sensitive Soft Keys
Welcome Table 2: Menu items accessed after dial pad input through context-sensitive soft keys (Part 2 of 2) Item Function abc or 123 Press the context-sensitive soft key to toggle between alpha and numeric input mode. Subject Press the Subject context-sensitive soft key to set a subject line to your outgoing call before pressing the...
Page 27 Welcome Table 3 on page 27 lists the context-sensitive soft keys you can use to access menu items during an in-call session. Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 1 of 9) Item Function Press the...
Page 28 Welcome Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 2 of 9) Item Function Voice Audio • Set the volume for the following: — Handset Volume — Headset Volume — Handsfree Volume Codecs Select the Audio Codecs: •...
Page 29 Welcome Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 3 of 9) Item Function Bluetooth Setup • Enable Bluetooth (enable or disable) • To unpair Device select UnPair. If Bluetooth is enabled, select: •...
Page 30 Welcome Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 4 of 9) Item Function Activate context-sensitive soft Activate key appears when the call is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call that the user placed on hold).
Page 31 Welcome Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 5 of 9) Item Function • If you press the More… More… context-sensitive soft key once from the first menu list, you access the following context- sensitive soft keys: [NewCall] [More.…] •...
Page 32 Welcome Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 6 of 9) Item Function Press the More… context-sensitive More… soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following context- sensitive soft keys: [Prefs] [...
Page 33 Welcome Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 7 of 9) Item Function 2. Audio—use to adjust tones and Prefs volume settings, to configure a USB headset, and to access the Bluetooth wireless technology setup.
Page 34 Welcome Table 3: Menu items accessed during an in-call session through context- sensitive soft keys (Part 8 of 9) Item Function 6. Network—use to access the Prefs following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing —...
Page 35: Navigation Keys
Navigation keys This section provides information about keys you can use to navigate within the menus of your Avaya 1140E IP Deskphone. Note: Menu items are sorted by number. You can select menu items in one of the following ways: •...
Page 36 Welcome Table 4 on page 36 describes the navigation keys and their functions. Table 4: Navigation keys and functions (Part 1 of 2) Function Navigation Key Cluster Press the Left or Right arrows on the Navigation Key Cluster • Scroll long lines of text when you view caller ID.
Page 37: Using A Usb Mouse
Using a USB Mouse The Avaya 1140E IP Deskphone is equipped with a USB port in which you can connect a USB mouse. You can use the USB mouse to activate context-sensitive soft key items and menu items.
Page 38: Available Avaya 1140E Ip Deskphone Call Features
Available Avaya 1140E IP Deskphone call features The IP Deskphone is supported by the Avaya IP Office 7.0 call server. Your system administrator uses IP Office to assign call features to your IP Deskphone. To determine which features are available or to activate features, contact your system administrator or service provider.
Page 39: Secure Connection
Welcome Secure connection Call security is identified by the presence of a security icon (padlock) that is displayed on the IP Deskphone screen. After the IP Deskphone is registered with the SIP Proxy, you can view the security icon when: •...
Page 40: Regulatory And Safety Information
Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
Page 41 Regulatory and safety information and operated with a minimum distance of 20cm between the radiator and your body (excluding the handset). This transmitter must not be collocated or operated in conjunction with any other antenna or transmitter. To prevent radio interference to the licensed service, this device must be operated indoors only and should be kept away from windows to provide maximum shielding.
Page 42 Regulatory and safety information Table 5: EMC compliance (Part 2 of 2) Jurisdiction Standard Description European EN 55022 Class B Emissions: Information Community technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods of measurement EN 61000-3-2 Limits for harmonic current emissions (equipment input current <= 16 A per...
Page 43: Other
This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com/css/ appmanager/public/support. Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment...
Page 44: Using Your Avaya 1140E Ip Deskphone
The following sections describe details about the IP Deskphone: • “Before you begin” on page 45 • “Connecting the components” on page 45 • “Entering text” on page 54 • “Accessing the IP Deskphone” on page 61 • “Configuring the Avaya 1140E IP Deskphone” on page 75...
Page 45: Before You Begin
CAUTION Do not plug your IP Deskphone into an Integrated Service Digital Network (ISDN) connection. Severe damage to the IP Deskphone can result. Connecting the components Figure 7 on page 46 shows the connections on the Avaya 1140E IP Deskphone.
Page 46 Using your Avaya 1140E IP Deskphone Figure 7: IP Deskphone connections Accessory Expansion PC Ethernet port Module port LAN Ethernet port Tilt Lever Link lamp Connector AC Adapter jack Headset jack Handset jack WARNING Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use.
Page 47: Removing The Stand Cover
“Wall-mounting the IP Deskphone (optional)” on page 52 Figure 8: Wall-mount lever Wall-mount lever WARNING Your Avaya 1140E IP Deskphone is shipped with the base locked in position. To avoid damaging your Deskphone , press the wall-mount lever, located under the Handsfree key as indicated in the previous figure, to release the base and pull it away from the IP Deskphone.
Page 48: Connecting The Ac Power Adapter (Optional)
Connecting the AC power adapter (optional) Your IP Deskphone supports AC power and Power over Ethernet (PoE) options, including IEEE 802.3af standard power. For AC power, use the Avaya AC adapter only. You can order the optional Avaya AC adapter (N0023000) separately. WARNING Use only the approved Avaya AC Adapter (model #N0023000) with your IP Deskphone.
Page 49: Connecting The Handset
Using your Avaya 1140E IP Deskphone 1. Form a small bend in the cable. 2. Thread the adapter cord through the channels in the stand. To use PoE, your connected LAN must support PoE. A PoE-enabled LAN delivers power to your IP Deskphone over the CAT-5 network cable and an AC adapter is not required.
Page 50: Connecting The Headset (Optional)
Using your Avaya 1140E IP Deskphone Connecting the headset (optional) Perform the following procedure to connect the optional headset to the IP Deskphone. 1. On the back of the IP Deskphone, plug the headset connector into the RJ-9 headset jack marked with the ) symbol.
Page 51: Connecting The Lan Ethernet Cable
Using your Avaya 1140E IP Deskphone Perform the following procedure to select a headset. 1. Press Prefs. 2. Select Audio. 3. Select Headset Type. Connecting the LAN ethernet cable Note: Your IP Deskphone supports both AC power and PoE options, including IEEE 802.3 standard power.
Page 52: Installing Additional Cables
Method A Wall-mounting the IP Deskphone (optional) You can mount your Avaya 1140E IP Deskphone on a wall either by: (method A) using the mounting holes on the bottom of the IP Deskphone stand or (method B) using a traditional-style wall-mount box with an RJ- 45 connector and 15 centimeter (cm) (6-inch) RJ-45 cord (not provided).
Page 53 Using your Avaya 1140E IP Deskphone Method A: 1. Press the wall-mount lever, and pull the IP Deskphone away from the stand, as shown in Figure 11 on page 2. Use the stand cover (the part you removed in “Removing the stand cover”...
Page 54: Entering Text
Lever and continue to push the IP Deskphone towards the base until you hear an audible click. Ensure the IP Deskphone is securely locked in position. Attention: To add an Expansion Module for Avaya 1100 Series IP Deskphones see Expansion Module for Avaya 1100 Series IP Deskphones ((NN40050-118).
Page 55: Entering Text Using The Ip Deskphone Dialpad
Using your Avaya 1140E IP Deskphone You can use the following methods to enter and edit text on your IP Deskphone: • “Entering text using the IP Deskphone dialpad” on page 55 • “Entering text using the USB keyboard” on page 59...
Page 56 Using your Avaya 1140E IP Deskphone • To enter the next letter, press the dialpad key 6 twice to cycle to the letter r. When entering alphanumeric information, the key on the dialpad represents the characters in Table 7 on page 56.
Page 57 Using your Avaya 1140E IP Deskphone Table 7: Alphanumeric characters for dialpad key 1 (Part 2 of 2) Character Name tilde equal plus numeral 1 Note: No letters are associated with the 0 key.
Page 58: Configuring The Dialpad To Alphanumeric Dialing
Using your Avaya 1140E IP Deskphone Configuring the dialpad to alphanumeric dialing To eliminate the need to press the abc/123 context-sensitive soft key when you enter text, you can set the IP Deskphone dialpad default to alphabetic mode. To configure the dialpad to alphabetic mode as the default: 1.
Page 59: Entering Text Using The Usb Keyboard
Using your Avaya 1140E IP Deskphone 2. Choose one of the following: — Press the context-sensitive soft Back key to turn on alphanumeric dialing. — Press the Back context-sensitive soft key to keep existing configurations and return to the Preferences menu.
Page 60 Using your Avaya 1140E IP Deskphone Table 8: USB keyboard functions (Part 2 of 2) IP Deskphone Fixed Key Keyboard Key Volume Up Mute Hold Headset Handsfree Break Goodbye (Release) Backspace Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster...
Page 61: Accessing The Ip Deskphone
“Configuring the domain” on page 62 • “Selecting a language” on page 64 • “Logging on to your Avaya 1140E IP Deskphone” on page 65 • “Configuring the duration of the login” on page 68 • “Selecting a location” on page 70 •...
Page 62: Configuring The Domain
Accessing the IP Deskphone Note: If the IP Deskphone is configured with automatic logon, you can not use the log off function, and you need a password to access some features and functions. Contact your system administrator or service provider for further information. Configuring the domain Before the log on process, if you need to change the domain or confirm that the domain you log on to is correct, press the...
Page 63: Password Protection For Domains
Accessing the IP Deskphone 3. Choose one of the following: Select — Press the Select context-sensitive soft key to change the domain to the highlighted domain from the list. The IP Deskphone returns to the Current Domain page, and the new domain appears.
Page 64: Selecting A Language
Accessing the IP Deskphone sensitive soft key, there is no prompt for the admin password because you have already entered the admin password to load the Server Settings menu. Selecting a language Your IP Deskphone has the capacity to operate using other languages, such as French.
Page 65: Logging On To Your Avaya 1140E Ip Deskphone
Logging on to your Avaya 1140E IP Deskphone You need to log on to your Avaya 1140E IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot. Note: When you log on to the IP Deskphone for the first time, the system prompts you for a location.
Page 66 Accessing the IP Deskphone 2. Use the dialpad to enter your user ID login at the prompt. Note: Use the left navigation key to backspace and remove a previous user Login 3. Press the Login context-sensitive soft key. If Authentication is enabled by your system administration, you are presented with the Authentication ID screen.
Page 67 Accessing the IP Deskphone 4. Enter your password by using the dialpad. Note 1: When you enter your password, the last character entered appears. However, all previous characters are hidden. Note 2: When you enter your password and you use the navigation key to backspace, you erase all the characters and must completely reenter your password again.
Page 68: Configuring The Duration Of The Login
Accessing the IP Deskphone Configuring the duration of the login After you enter your logon ID and password the Duration screen appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the IP Deskphone until you log off.
Page 69: Timed Logoff
Accessing the IP Deskphone Back — Press the Back context-sensitive soft key to return to the permanent logon screen. Cancel — Press the Cancel context-sensitive soft key to return to the first logon screen. Timed logoff When you determine a logon time other than permanent, the IP Deskphone reminds you of your expiry time.
Page 70: Selecting A Location
Accessing the IP Deskphone • Press the Release/Goodbye key to dismiss the logout prompt and switch to permanent login. Note: If you press the Release/Goodbye key to dismiss the logout prompt, you also terminate the call. If you do not respond, the prompt times out in 45 seconds and the IP Deskphone switches to permanent login.
Page 71: User Profile
User Profile Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your Avaya 1140E IP Deskphone. If you delete your User Profile, the IP Deskphone reboots, and you must log on and create a new User Profile.
Page 72: Logging Off From The Ip Deskphone
Accessing the IP Deskphone If the login is unsuccessful, a login error message Failed to login user, Authentication required appears. Press the context- sensitive soft key to return to the first logon screen. The most common cause for logon failure is the incorrect entry of your password. Note: In case of login failures, the IP Deskphone displays the message “Failed to login user”...
Page 73: Making An Emergency Call
If you hang up before the connection is established, the Avaya 1140E IP Deskphone returns to the initial state. Note: When the IP Deskphone is waiting for the user to log on or it is blocked by a screen saver, you can still make an emergency call.
Page 74 Accessing the IP Deskphone To make an emergency call: 1. Choose one of the following: — Pick up the handset. — Press the handsfree button. — Press the headset button. Note: Hang up or switch off the handset to return to normal state. 2.
Page 75: Configuring The Avaya 1140E Ip Deskphone
Configuring the Avaya 1140E IP Deskphone You can adjust a few settings of the Avaya 1140E IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your IP Deskphone.
Page 76: Creating The Idle Screen Text Display
Configuring the Avaya 1140E IP Deskphone 2. Press the Left/Right navigation key to increase or decrease the display contrast level. 3. Choose one of the following: — Press the Apply context-sensitive Apply Cancel soft key to save the changes and...
Page 77: Configuring The Backlight Screensaver
Configuring the Avaya 1140E IP Deskphone 4. Choose one of the following: — Press the Save context-sensitive Save Back soft key to save the idle screen text display. — Press the Back context-sensitive soft key to keep the existing screen...
Page 78: Configuring Menu Auto Back-Out
Configuring the Avaya 1140E IP Deskphone Configuring Menu Auto back-out You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive.
Page 79 Configuring the Avaya 1140E IP Deskphone 3. Press the Up/Down navigation key to scroll through the screen and choose the required time interval. Choose one of the following values: — Never — 10 min — 5 min — 2 min —...
Page 80: Selecting A Ring Pattern
Configuring the Avaya 1140E IP Deskphone Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call. To select the ring pattern for an incoming call: 1. Press the Prefs context-sensitive soft...
Page 81: Adjusting The Volume
Configuring the Avaya 1140E IP Deskphone Adjusting the volume You can adjust the volume of the IP Deskphone for the following: • Ring Volume • Handset Volume • Headset Volume • Handsfree Volume A sliding scale appears on the LCD screen display when you adjust the volume.
Page 82 Configuring the Avaya 1140E IP Deskphone 2. To adjust the ring volume of an incoming call do one of the following: — Press the Left/Right navigation key. — Press the Volume fixed keys to increase or decrease the volume. 3. Choose one of the following: —...
Page 83: Adjusting The Volume Of The Handset, Headset, And Handsfree Mode
Configuring the Avaya 1140E IP Deskphone Adjusting the volume of the Handset, headset, and Handsfree mode You can adjust the volume for the handset, headset, and the handsfree speaker of the IP Deskphone. To adjust the volume of the handset: Prefs 1.
Page 84 Configuring the Avaya 1140E IP Deskphone You can adjust the headset volume on the IP Deskphone. To adjust the headset volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Headset. 2. To adjust the handset volume use one of the following methods: —...
Page 85 Configuring the Avaya 1140E IP Deskphone To adjust the handsfree mode volume: Prefs 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handsfree. 2. To adjust the handsfree volume use one of the following methods: —...
Page 86: Selecting A Language
Configuring the Avaya 1140E IP Deskphone Selecting a language The display is available in multiple languages. A maximum of six languages are accessible through the IP Deskphone. The system administrator determines which languages are available for your IP Deskphone. To select a language: 1.
Page 87: Selecting The Date And Time Format
Configuring the Avaya 1140E IP Deskphone Selecting the date and time format Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select a date format: Prefs 1. Press the Prefs context-sensitive soft...
Page 88 Configuring the Avaya 1140E IP Deskphone 6. Choose one of the following: — Press the Select context-sensitive Select Back soft key to save the format and return to the Time Format menu. — Press the Back context-sensitive soft key to keep the existing...
Page 89 Configuring the Avaya 1140E IP Deskphone 5. Press the Up/Down navigation key to scroll through and highlight the time zones. Note: Time zones are listed based on GMT format, for example: — GMT -11:00 Samoa — GMT -10:00 Hawaii 6. Choose one of the following: —...
Page 90: Usb Headset
Configuring the Avaya 1140E IP Deskphone 3. Press the Up/Down navigation key to highlight Time Format in the menu. Change 4. Press the Change context-sensitive soft key change the date format. 5. Press the Up/Down navigation key to scroll and highlight a time format: —...
Page 91: Headset Menu
Configuring the Avaya 1140E IP Deskphone Table 9: Supported USB headset types Headset type Frequency Avaya Enhanced USB 8 KHz headset adapter Avaya Mobile USB 8 KHz headset adapter Plantronics CS50/ 8-48 KHz Continuous CS60 Wireless USB Spectrum headsets GN Netcom 9300...
Page 92 Configuring the Avaya 1140E IP Deskphone Figure 14: Preferences menu with headset menu item On the IP Deskphone, after you select the Prefs, Audio, and Headset Selection menu items, use the headset screen to select the desired headset and corresponding functional parameters.
Page 93 Configuring the Avaya 1140E IP Deskphone Figure 15: Headset screen Table 10 on page 93 describes the configuration options on the headset screen. Table 10: Configuration options on the headset screen (Part 1 of 3) Option Function Active Headset Device Select the active headset device;...
Page 94 Configuring the Avaya 1140E IP Deskphone Table 10: Configuration options on the headset screen (Part 2 of 3) Option Function Wired Headset Type Select the type of wired headset you required. • Headset Type 1 (Generic narrow band) • Headset Type 2 (Wideband) •...
Page 95: Presence Of Usb Headset
Configuring the Avaya 1140E IP Deskphone Table 10: Configuration options on the headset screen (Part 3 of 3) Option Function MHA Back Light Enable the MHA Back Light (only if Avaya headset adapter is detected). The checkbox is used to enable...
Page 96: Audio Format Selection
Configuring the Avaya 1140E IP Deskphone Figure 16: Presence of USB headset screen Audio format selection After the IP Deskphone receives the endpoint configurations, it searches the records to select an audio format that matches the IP Deskphone requirements. If no match is found, then the default audio format is used.
Page 97: Generic Usb Headset
Configuring the Avaya 1140E IP Deskphone Audio Parameters Values Subframe size Bit Resolution 16 bits Frequency Type Continuous (0) or Discrete (> 0) Sample Frequency If Continuous, default to 16 KHz. If Discrete, 8 KHz, 16KHz or 8KHz multiple. Preference is given to...
Page 98: Avaya Usb Headset Adapter With Hid
Configuring the Avaya 1140E IP Deskphone Avaya USB headset adapter with HID When you enable the HID support for Avaya USB Mobile or Enhanced adapter, then the IP Deskphone makes use of the UI elements on the adapter. Both type of USB headsets are stimulus devices, as the IP Deskphone can have complete control of the LEDs.
Page 99 Configuring the Avaya 1140E IP Deskphone Feature Description There are two LEDs on the adapters, one for the mute status and the other for message waiting. These two LEDs are also mapped to the corresponding LEDs on the IP Deskphone. The IP Deskphone...
Page 100 Configuring the Avaya 1140E IP Deskphone Feature Description External Alerter The Avaya USB Enhanced Adapter has a port to allow an External Alerter (large LED indicator) to attach to the adapter. The IP Deskphone uses HID commands to keep the External Alerter synchronized with the red Message Waiting LED on the IP Deskphone and on the adapter.
Page 101 Configuring the Avaya 1140E IP Deskphone Feature Description Call Mute Pressing the Mute key on the adapter is equivalent to pressing the Mute key on the IP Deskphone. After processing the mute event, the voice path from the IP Deskphone to the far end is muted.
Page 102: Third-Party Usb Headsets With Hid
• GN Netcom 9300 series wired and wireless USB headsets The HID support of third-party USB headsets performs differently from the Avaya headset. The headsets are independent devices with an internal state machine to control LED operations and headset behavior.
Page 103 Configuring the Avaya 1140E IP Deskphone Table 14 on page 103 lists the features of a third–party USB headset with HID support. Table 14: Third-party USB headset with HID support features (Part 1 of 5) (Part 1 of 5) Feature...
Page 104 Configuring the Avaya 1140E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 2 of 5) (Part 2 of 5) Feature Description Attached Indicator Both types of headsets can have attached indications independent of the IP Deskphone operations.
Page 105 Configuring the Avaya 1140E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 3 of 5) (Part 3 of 5) Feature Description Call Answer You can answer an incoming call by pressing the headset key on the IP Deskphone or the Off Hook equivalent key on the headset.
Page 106 Configuring the Avaya 1140E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 4 of 5) (Part 4 of 5) Feature Description Call Release You can release an incoming call or an outgoing call by pressing either the...
Page 107: Analog Terminator Adapter For Analog (500/2500-Type) Telephone Or Fax Machine
Configuring the Avaya 1140E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 5 of 5) (Part 5 of 5) Feature Description Audio Processing Same as the wired headset. Both headsets support Wideband audio. The IP Deskphone selects to use 16KHz audio to match the audio characteristics of the headset.
Page 108 Configuring the Avaya 1140E IP Deskphone Table 15 on page 108 displays the characteristics of ATA. Table 15: Summary of ATA characteristics (Part 1 of 3) Feature Description Key Events In addition to On hook, Off hook events, dial pad digit events from the attached analog device are also supported.
Page 109 Configuring the Avaya 1140E IP Deskphone Table 15: Summary of ATA characteristics (Part 2 of 3) Feature Description Call Answer You can answer an incoming call by pressing the headset key on the IP Deskphone or the Off Hook key on the attached analog device.
Page 110: Configuring Bluetooth Wireless Technology Headset
Contact your administrator to inquire if Bluetooth wireless technology functionality is available for your use. Avaya recommends that you do not pair more than one headset of the same model because they have identical names in the Paired...
Page 111 Configuring the Avaya 1140E IP Deskphone Note: Avaya recommends that you do not pair more than one headset of the same model because they have identical names in the Paired list. To pair a wireless headset with your IP Deskphone: 1.
Page 112 Configuring the Avaya 1140E IP Deskphone 5. Press the Right navigation key twice, and highlight the Search button, displayed next to the Search Devices item. 6. Press the Enter key. The message Searching…. appears. It can take up to two minutes for the search to complete.
Page 113 Configuring the Avaya 1140E IP Deskphone Stop 9. When the name of your headset appears in the Found box, press the Stop context-sensitive soft key or wait for the search to finish. When the search is complete, the message Search Completed Found Device(s) appears.
Page 114 Configuring the Avaya 1140E IP Deskphone 15. Use the telephone dialpad to enter the PIN for the wireless headset and press Enter key. Check your headset documentation to find the headset PIN or passkey. Often, the PIN or passkey is 0000 16.
Page 115 Configuring the Avaya 1140E IP Deskphone 17. If the name of your headset appears in Paired box, proceed to step 18. If more than one device is paired, and the one you wish to use is not shown in Paired...
Page 116 Configuring the Avaya 1140E IP Deskphone 18. If only one headset is paired, proceed to step 18. If more than one wireless headset is paired, the first headset paired is automatically made the active device. To make a different headset active, do the following: —...
Page 117 Interaction with wired headsets If you connect a Bluetooth wireless technology headset and a wired headset to the same Avaya 1140E IP Deskphone, the two interact as follows: • If a wireless headset is not paired, the wired headset works as normal.
Page 118 Configuring the Avaya 1140E IP Deskphone To switch between a wired headset and a wireless headset: 1. Double-press the Headset key to open the Bluetooth Setup dialog. 2. Press the Left/Right navigation key to select the Use BT Headset item.
Page 119 Configuring the Avaya 1140E IP Deskphone 4. If more than one device is paired, and your headset is not already displayed in Paired box, press the Right navigation key one or more times to highlight the Paired box. 5. Press the Enter key to open edit mode.
Page 120 Configuring the Avaya 1140E IP Deskphone 11. Press the Enter key. Your Bluetooth wireless technology headset is unpaired and removed from Paired item list. Your Bluetooth wireless technology headset is no longer paired with your IP Deskphone, and you can use the wired headset. To use the wireless...
Page 121: Making A Call
Making a call Making a call This section describes the methods you can use to make a call. You can make a call from your IP Deskphone using one of the following: • “Making a call using off-hook dialing” on page 122 •...
Page 122: Making A Call Using Off-Hook Dialing
Making a call Making a call using off-hook dialing To make a call using off-hook dialing: 1. Make a call by using one of the following off-hook dialing methods: — Press the Line feature key — Lift the handset — Press the Headset fixed key —...
Page 123 Making a call — Press the Redial context-sensitive Redial soft key to dial the last dialed number. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered. Msgs — Press the Msgs context-sensitive soft key and then select Voice Mail from the Messages menu to access your voice mail.
Page 124: Making A Call Using On-Hook Dialing
Making a call Making a call using on-hook dialing You can make a call by using on-hook dialing. Enter the SIP address or the phone number before going off-hook. Note: When you use this method, you cannot toggle between alphabetic or numeric input. To make a call using on-hook dialing: 1.
Page 125 Making a call To end a handsfree call: Press the Goodbye To mute a handsfree call: 1. Press the Mute key. The LED indicator lights. 2. Press the Mute key again to return to a two-way handsfree conversation. To switch from the handsfree to handset mode: Lift the handset.
Page 126: Making A Call Using Redial
Making a call To use a headset: 1. Connect the headset to the headset jack or the handset jack. 2. Press the Headset key. The LED indicator lights. 3. Press the Goodbye key or press the button on the wireless headset, if equipped, to release a call.
Page 127: Making An Intercom Call
Making a call — Press the Redial sofkey to Redial immediately initiate the call. Note: The Redial context-sensitive soft key only appears if a number or address was previously entered. — Press the Feature soft key. Feature — Press the on the key pad.
Page 128: Making Paging Calls
Making a call Enter 3. Press the Enter key, located in the center of the navigation key. The deskphone displays the following prompt: Voice/AutoIC:> 4. Enter the number you wish to call. Done 5. Press the Done soft key. Making paging calls To make a call using paging: Feature 1.
Page 129 Making a call 4. Enter the number (or group number) that you wish to page. Done 5. Press the Done soft key.
Page 130: Receiving A Call
Receiving a call Receiving a call When you receive a call, you are typically notified by the alerting ring, and the incoming caller identification appears on the LCD screen. Caller identification When you receive an incoming SIP call, the Caller ID information appears on the LCD screen.
Page 131: Answering An Incoming Call
Receiving a call Figure 17: Incoming call screen Answering an incoming call When you can answer an incoming call, you can choose one of four methods. To answer an incoming call: 1. Choose one of the following: Answer — Press the Answer context-sensitive soft key that activates a Handsfree...
Page 132: Ignoring An Incoming Call
Receiving a call Ignoring an incoming call You can terminate an incoming call alert without answering the call by pressing the Ignore context-sensitive soft key or by pressing the Goodbye fixed key. The caller continues to hear the ringing tone but is unaware that you are ignoring the call.
Page 133: Configuring Do Not Disturb
Receiving a call 3. To terminate an incoming call alert and ignore the incoming call, do one of the following: Ignore — Press the Ignore context-sensitive soft key to terminate an incoming call. — Press the Goodbye fixed key when you are not on an active call.
Page 134: Receiving Intercom Calls
Receiving a call To cancel Do Not Disturb: Feature 1. Press the Feature soft key. 2. Press on the key pad. 3. Press the Enter key, located in the center of the navigation key. The screen displays Allow Calls to confirm that incoming calls will not be blocked.
Page 135: Receiving Paging Calls
Receiving a call Receiving paging calls Your IP Deskphone can be part of a paging group. After you receive a call from the paging group, the following happens: • The display on the screen includes a <<Paging>> tag, the From header, and optional subject.
Page 136 Receiving a call To receive a call to a pickup group: Feature 1. Press the Feature soft key, 2. Enter on keypad. 3. Press the Enter key, located in the center of the navigation key. To receive a pickup group call at another extension: Feature 1.
Page 137: Receiving Voice Mail
Receiving a call 4. Enter the number of the phone from which you wish to pickup the call. Done 5. Press the Done soft key. Receiving voice mail To retrieve voice mail messages: 1. Choose one of the following methods: —...
Page 138: Forwarding Calls To Another Number
Receiving a call — Press the Enter key, located in the center of the navigation key. Forwarding calls to another number You can send your calls to another telephone in your system. To activate call forwarding: Feature 1. Press the Feature soft key.
Page 139 Receiving a call 6. Enter the number that you want to forward the calls to. — To save the call forward number that Save you set press the Save soft key. The screen displays Forward> and the number to which calls will be forwarded —...
Page 140: The Address Book
The Address Book The Address Book The Address Book is a personal directory of contacts from which you can make a phone call.You can access the Address Book while on a call and start a new call from the highlighted contact. You can use the Address Book for the following: •...
Page 141: Initiating A Call From The Address Book
The Address Book When you view the details of a contact, you can: • Edit the contact information. For more information, see “Editing a contact in your Address Book” on page 144. Figure 19: Contact details Initiating a call from the Address Book You can initiate a call directly from your IP Deskphone Address Book.
Page 142 The Address Book 2. Press the Up/Down navigation key to highlight a contact on the list. VIew 3. Press the View context-sensitive soft key to make a call to the contact. 4. Choose one of the following: — Press the Call context-sensitive soft Call...
Page 143: Adding A Contact To Your Address Book
The Address Book Adding a contact to your Address Book You can add a new contacts to the Address Book of the IP Deskphone. To add a contact to your Address Book: 1. Choose one of the following: — Press the Directory fixed key.
Page 144: Editing A Contact In Your Address Book
The Address Book 5. Do one of the following to complete the entry: — Press the context-sensitive soft key to add the contact to a group and then select the group for the contact to be added. — Press the context-sensitive soft key if you do not want to add the contact to a group, and return to the...
Page 145 The Address Book 2. Press the Up/Down navigation key to highlight the contact you want to edit, and then press the View context- sensitive soft key. View Edit 3. Press the Edit context-sensitive soft key to edit the contact information. 4.
Page 146 The Address Book 7. Use the dialpad to enter a new phone number or new SIP address (URI) for the contact. Next 8. Choose one of the following: — Press the Next context-sensitive soft key to continue. Back — Press the Back context-sensitive soft key to return to the previous...
Page 147 The Address Book 10. Press the context-sensitive soft key to complete the entry and return to the previous menu. To delete a contact from your Address Book: 1. Press the Up/Down navigation key to highlight the contact you want to delete and press the View context-sensitive...
Page 148: Copying Information To The Address Book
The Address Book Copying information to the Address Book To copy information from the Call Inbox or the Call Outbox screen to the Address Book use the Copy fixed key. Note: If you press the Copy fixed key while in idle mode the message, No content selected for copying appears on the screen.
Page 149 The Address Book 4. Use the dialpad to enter a name for the new entry. Next 5. Choose one of the following: — Press the Next context-sensitive soft key to continue. Back — Press the Back context-sensitive soft key to return to the previous menu.
Page 150: Searching For A Contact In The Address Book
The Address Book 8. Do one of the following to complete the entry: — Press the context-sensitive soft key to add the contact to a group and then select the group for the contact to be added. — Press the context-sensitive soft key if you do not want a contact designated as a friend and return to...
Page 151: Using The Search Feature In The Address Book
The Address Book • 1st Character Search (performs a search based on the first character you enter) • Name Search (performs a search based on the name you enter) To change the method the IP Deskphone uses to search. 1. Press the Prefs context-sensitive soft Prefs...
Page 152: Using The Search Feature
The Address Book • 1st Character Search—to search for a contact whose name begins with the letter d, using the dialpad, press the d (3) key on the dialpad. The first entry in the Address Book that begins with the letter d appears.
Page 153 The Address Book 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the search information for the contact. 5. Choose one of the following: Search — Press the Search context-sensitive soft key.
Page 154 The Address Book 7. When a search result is not successful, Search you can do one of the following: — Press the Search context-sensitive soft key to return to the search menu and begin a new search. Exit — Press the Exit context-sensitive soft key to return to the idle screen.
Page 155: Call Inbox
Call Inbox Call Inbox While your IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller • SIP address •...
Page 156 Call Inbox 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. Note: You can initiate a call to the highlighted caller. For more information, “Initiating a call from the Call Inbox” on page 162.
Page 157 Call Inbox — Press the Delete context-sensitive Delete soft key to delete the highlighted call or all calls in your Call Inbox. See “Deleting calls in your Call Inbox” on page 164. Exit — Press the Exit context-sensitive soft key to exit the Call Inbox. Table 16 on page 157 provides a list of additional user interactions for the main inbox screen.
Page 158: Viewing The Details Of A Call In The Call Inbox
Call Inbox Table 16: Additional user interactions Item Function Press the Line key to place a call to the address of the selected call log entry from the user logged in on the selected line key. Viewing the details of a call in the Call Inbox You can view the details of a call in the Call Inbox.
Page 159: Managing Missed Calls
Call Inbox Managing missed calls When you do not answer incoming calls, the number of new calls appears on the IP Deskphone LCD screen. For example, if you miss three calls the following message appears: 3 new calls. Note: When you view a missed call in your Call Inbox, the new call message no longer appears on the LCD screen.
Page 160: Missed Calls Notification
Call Inbox Delete 5. To delete the highlighted missed call or all missed calls, press the Delete context-sensitive soft key. For more information, see “Deleting calls in your Call Inbox” on page 164. Note: The IP Deskphone deletes only the missed calls from the Call Inbox. Exit 6.
Page 161 Call Inbox Select 3. Choose one of the following: — Press the Select context-sensitive soft key. — Press the Back context-sensitive soft key to abort the changing of the configurations and return to the Message Options screen. If you press the Select context-sensitive soft key, one of the following messages...
Page 162: Initiating A Call From The Call Inbox
Call Inbox Initiating a call from the Call Inbox When you receive a call that is missed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the Inbox, or you can edit the number in the Inbox. To initiate a call from the Call Inbox, press the Msg/Inbox fixed key and...
Page 163 Call Inbox 4. To place a call to the selected address, do one of the following: — Lift the handset. — Press the Headset fixed key. — Press the Handsfree fixed key. Edit Press the Edit context-sensitive soft key Call Then press the Send context-sensitive...
Page 164: Deleting Calls In Your Call Inbox
Call Inbox Deleting calls in your Call Inbox When you delete calls from the Call Inbox, both missed calls and answered calls are deleted. When you view the missed calls and select delete, only the missed calls are deleted. To delete calls from your Call Inbox: 1.
Page 165 Call Inbox To access the calls in your Call Inbox during a call: 1. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Inbox. 2. Choose one of the following: Select — Press the Select context-sensitive soft key to initiate a call to the...
Page 166: Call Outbox
Call Outbox The Call Outbox keeps a record of all outgoing calls made from your Avaya 1140E IP Deskphone. You can add the contact details of the calls in your outbox to your Address Book. You can access the following details about the outgoing calls: •...
Page 167: Accessing The Call Outbox
Call Outbox Accessing the Call Outbox You can access the Call Outbox and initiate a call when the IP Deskphone is: • Idle. For more information, see “Initiating a call from the Call Outbox” on page 168. • Active. For more information, see “Accessing the calls in your Call Outbox during a call”...
Page 168: Initiating A Call From The Call Outbox
Call Outbox Delete 4. Press the Delete context-sensitive soft key to delete the highlighted call. For more information, see “Deleting calls from your Call Outbox” on page 169. Exit 5. Press the Exit context-sensitive soft key to return to the idle screen. Initiating a call from the Call Outbox Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Outbox entry must have a DN to...
Page 169: Deleting Calls From Your Call Outbox
Call Outbox 4. You can initiate a call from the highlighted call of the Call Outbox list or from the details of a caller screen, by doing one of the following: — Lift the handset. — Press the Headset fixed key. —...
Page 170: Viewing The Details Of A Call In The Call Outbox
Call Outbox 3. Select one of the following context- sensitive soft keys: — Press the context-sensitive soft key to delete the highlighted call. AllUsr — Press the AllUsr context-sensitive soft key to delete all the calls from the selected caller. —...
Page 171: Accessing The Calls In Your Call Outbox During A Call
Call Outbox To view details of a call in the Call Outbox: 1. To view details of the selected call, press Right navigation key 2. When you view the details of a call in the Call Outbox you can do one of the following: Call —...
Page 172 Call Outbox 2. Press the Up/Down navigation key to highlight a call from the list of calls in your Call Outbox. 3. Choose one of the following: Select — Press the Select context-sensitive soft key to initiate a call to the highlighted caller.
Page 173: While On An Active Call
While on an active call While on an active call You can use the following features during an active call: • “Making a new call” on page 173 • “Call Waiting” on page 174 • “Placing a call On Hold” on page 174 •...
Page 174: Call Waiting
While on an active call To initiate a call using the active call context-sensitive soft key menu: 1. Choose one of the following: More… — While on a call, press the More… context-sensitive soft key, and then NewCall NewCall context-sensitive soft key.
Page 175: Multiple Calls On Hold
While on an active call call, or initiate a new call. You can have a number of calls on hold at the same time. To place a call on hold: 1. Press the Hold fixed key. The LCD on hold icon flashes beside the line on hold.
Page 176 While on an active call Context-sensitive soft keys for the multiple calls In-call display screen Press NewCall context-sensitive soft key to NewCall obtain a dial tone to place another call. The NewCall context-sensitive soft key is used to make a conference call. This key behaves like the Conf context-sensitive soft key.
Page 177 While on an active call Press the more… context-sensitive soft key more… to select a new menu list of context-sensitive soft keys. When you press the more… context- sensitive soft key, a different selection of context-sensitive soft keys appears. • If you press the more…...
Page 178 While on an active call more… Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. The next available menu list contains the following context-sensitive soft keys: [Retrve] [Prefs] [more…] When you press the more…...
Page 179 While on an active call Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings, to configure a USB headset, and to access the Bluetooth wireless technology setup.
Page 180 While on an active call Prefs 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7. USB Locks—use to lock or unlock the following USB devices: — USB Mouse —...
Page 181 While on an active call To access a call on hold when multiple calls are on hold: 1. Press the Up/Down navigation key to highlight a call on hold. 2. To retrieve the highlighted call on hold do one of the following: Chad —...
Page 182: Using Call Conferencing
While on an active call Using call conferencing You can use the Conference feature to establish a conference call between the active call and calls on hold. The Conference feature is available when you are on an active call. To use call conferencing: 1.
Page 183: Transferring A Call
While on an active call — Enter on the keypad. — Press the Enter button. — Press the Line button of the first held call. Transferring a call Note 1: When more than one call is on hold, the call you want to transfer must be the active call.
Page 184 While on an active call 2. Press the Trnsfer context-sensitive soft Trnsfer key while on a call to access the Trnsfer menu. 3. Press the abc/123 context-sensitive soft key to toggle between numeric and alphabetic input. 4. Choose one of the following: —...
Page 185 While on an active call The IP Deskphone prompts you with the following question, Consult with party? 6. Select one of the following context- sensitive soft keys: — Press the context-sensitive soft key to consult with the contact to which you are transferring the call before completing the transfer.
Page 186: Using The Call Park Feature
While on an active call Using the Call Park feature You can use the Call Park feature to temporarily park a call so that you or another user can retrieve the parked call from another phone. Using Call Park does not tie up a line, because the call is held on the IP Office call server.
Page 187: Retrieving A Parked Call
While on an active call Retrieving a Parked Call You must have the retrieval code to retrieve a parked call from the server. You can retrieve a parked call while the IP Deskphone is in the idle state or while on a call. To retrieve a parked call 1.
Page 188: Configuring Custom Settings
Configuring custom settings Configuring custom settings You can use the following additional features: • “Programmable keys” on page 188 • “Assigning functions to programmable keys” on page 189 • “Configuring speed dial keys” on page 191 • “Querying programmable keys” on page 192 •...
Page 189: Assigning Functions To Programmable Keys
Configuring custom settings Figure 20: Feature keys Assigning functions to programmable keys You can program keys to activate any of the following features: • Call Forward — feature code 4 • Paging — feature code 60 • Intercom Call — feature code 66 •...
Page 190 Configuring custom settings To access the button programming screen: Feature 1. Press the Feature soft key. 2. Enter on the dialpad. 3. Press the Enter key. The Button Programming screen displays and prompts you to Press a button. 4. Press the programmable key that you want to assign a feature to.
Page 191: Configuring Speed Dial Keys
Configuring custom settings 7. Press the Enter key. The screen displays Programmed and a label displays next to the programmable key to indicate the name of the assigned feature. Configuring speed dial keys You can configure the programmable keys for speed dialing. To configure speed dialing: Feature 1.
Page 192: Querying Programmable Keys
Configuring custom settings 5. Enter a phone number using the keypad. 6. Press the softkey. Note: The screen prompts you to enter a label. Enter a label using the keypad, or press the Enter key to use the phone number as the label. 7.
Page 193: Configuring Privacy Settings
Configuring custom settings 3. Press the Enter key. The Button Inquiry screen displays for 3 seconds and prompts you to press a button. 4. Press the programmable key that you want to query. The screen displays text for 3 seconds to indicate the name of the assigned feature and prompts you to press a button for another query.
Page 194 Configuring custom settings 2. Choose one of the following: Change — Press the Change context-sensitive soft key to change the Incoming Privacy restriction to the highlighted restriction. Back — Press the Back context-sensitive soft key to return to the previous menu without implementing any changes.
Page 195: Outgoing Call Privacy
Configuring custom settings Outgoing call privacy You can restrict the information for outgoing calls from your IP Deskphone by configuring the Outgoing Call Privacy setting. To configure Outgoing Call Privacy: Prefs 1. Press the Prefs context-sensitive soft key, select Misc Options, and then Outgoing Privacy from the menu.
Page 196: Audio Codec Selection
Configuring custom settings You can select an audio codec by name during a call, or while the handset is idle. The Audio Codecs feature also gives you control over the audio configuration that is used for inbound and outbound calls. To change the codec while on the call, select Audio, Change codec, and...
Page 197: Automatic Remote Firmware Updates
Configuring custom settings Automatic remote firmware updates Note: Your system administrator must enable Remote check for update for this feature to work. Your IP Deskphone may be configured to perform automatic firmware updates. If this feature is configured, the IP Deskphone displays when a firmware update is scheduled to occur, and context-sensitive soft keys are displayed.
Page 198 Configuring custom settings screensaver timer to turn off, and activates the previously-selected screensaver. Select the Display Screensaver menu item to display the screensaver settings screen. The screensaver settings screen allows you to enable or disable your screensaver/lock. You can also configure various settings such as the delay before the screensaver starts, the background image to use, and the banner text to display when the screensaver/lock is active.
Page 199 Configuring custom settings • Enable (with password)—to enable the screensaver with a password mode. The following are the options available for the screensaver settings menu: • Select—to select the currently highlighted setting. • Back—to dismiss the screensaver mode menu. Note: Some options may not appear, depending on configuration. Disabling the Screensaver displays a message confirming your selection.
Page 200 Configuring custom settings allowed, then the context-sensitive soft key is not visible, and you can use only the primary user login password to enable the password– protected screensaver. After the screensaver is activated, if the IP Deskphone is idle for the defined delay/time interval, the screensaver takes control of the IP Deskphone.
Page 201 IP Deskphone in a slideshow format. These files are loaded on the IP Deskphone using the USB flash drive. Images for the 1140E IP Deskphone cannot exceed 128 KB. The images must be resized before they are loaded onto the IP Deskphone. The image size for the 1140E is 240 x 88.
Page 202: Background Image
Configuring custom settings Background image The IP Deskphone displays background images on the screen. From the preferences menu, you can browse the stored images on the file system and select an image for the user interface. Selection of the menu item takes you to a new display list that contains all the available image files on the Flash File System.
Page 203 Configuring custom settings manager also allows you to browse and copy certain files from the phone file system onto a USB flash drive. After you select the File Manager menu by choosing Services menu, you can navigate to the IP Deskphone file system and any USB drives attached.
Page 204 Configuring custom settings Figure 21: File manager device browsing screen...
Page 205 Configuring custom settings The file manager browsing screen provides the following options: Note: The context-sensitive soft keys change based on the selected item on the screen. • Select—to enter into the selected folder. • Back—to return to the previous screen •...
Page 206: Notes On File Manager
Configuring custom settings The following are the options available for the Select Destination screen. • OK—to enter in to the selected folder. • Back—to return to the previous screen. After you have confirmed to send a file from the IP Deskphone to the USB drive, the Select Destination screen appears.
Page 207 Configuring custom settings Scenarios for the use of the USB screens are as follows: Scenario 1 - If you want to copy an image file from the USB drive into the IP Deskphone: • Log on to the device and plug the USB flash drive into the IP Deskphone USB port.
Page 208 Configuring custom settings • Select the file you require and press the Send context-sensitive soft key. • You are prompted to select the destination folder on the plugged in USB drive. • Navigate to the folder MyRings and press the Done context-sensitive soft key to start the operation.
Page 209: Maintaining The Ip Deskphone
Maintaining the IP Deskphone Maintaining the IP Deskphone The following chapter describes the following advanced features: • “Viewing the IP Deskphone information” on page 209 • “Accessing the services menu” on page 211 • “Network menu” on page 219 Viewing the IP Deskphone information You can view phone information for the IP Deskphone.
Page 210 Maintaining the IP Deskphone • E911 • Details soft key lists the following information: • Primary User • Primary Domain • • • License server — Status The contents of this screen include user and IP Deskphone identifiable information that may need to be protected (per US Federal/DoD requirements/guidelines).
Page 211: Accessing The Services Menu
Maintaining the IP Deskphone Accessing the services menu Some of the system features require your user password. You must consult with the system administrator or service provider before you can access some of the features. 1. Press the Services hard key. The IP Deskphone displays the following menu: 1.
Page 212: Resetting The Ip Deskphone
Maintaining the IP Deskphone To check for the latest firmware update: 1. Press the Services fixed key. 2. Select Check For Updates. Select 3. Press the Select context-sensitive soft key. 4. Choose one of the following: — Press the context-sensitive soft key check for the latest firmware update for your IP Deskphone.
Page 213 Maintaining the IP Deskphone Select 2. Press the Select context-sensitive soft key. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic or numeric input. 4. Use the dialpad to enter your password. 5. Choose one of the following: —...
Page 214: Erasing The User Data
Maintaining the IP Deskphone Erasing the user data The IP Deskphone stores user files that you eventually want to delete. These files include: 1. Profiles—user profile settings 2. Sounds—downloaded tones or audio alerts 3. Languages—downloaded language files 4. System file—IP Deskphone system configuration file (Deleting this file returns the IP Deskphone to the factory default configuration settings.) You can delete some or all of these files.
Page 215 Maintaining the IP Deskphone 5. Choose one of the following: — Press the context-sensitive soft Back key. — Press the Back context-sensitive soft key to return to the previous menu. 6. Press the Up/Down navigation key to highlight one of the following: —...
Page 216 Maintaining the IP Deskphone 7. Choose one of the following: Select — To enter the selected folder, press Select context-sensitive soft key. Delete — To delete contents of the selected folder, press the Delete context- sensitive soft key. Note: Folders cannot be deleted because they are on the IP Deskphone.
Page 217 Maintaining the IP Deskphone 3. Log off or restart the IP Deskphone to complete the process. To delete a sound file: 1. Press the Up/Down navigation key to highlight the sound file you want to delete. 2. Choose one of the following: Delete —...
Page 218 Maintaining the IP Deskphone 2. Choose one of the following: Delete — Press the Delete context-sensitive soft key to delete the highlighted language file from the list. — Press the Back context-sensitive Back soft key to return to the previous menu.
Page 219: Network Menu
Maintaining the IP Deskphone To delete the system file without deleting the user profile: Next 1. Choose one of the following: — Press the Next context-sensitive soft key to delete the system file. Back — Press the Back context-sensitive soft key to return to the previous menu.
Page 220 Maintaining the IP Deskphone • Device Settings—to configure the network settings • Diagnostics—to run a trace route or send a ping to diagnose the network connection — IP Set and DHCP information — Network Diagnostics tools — Ethernet Statistics — IP Network Statistics —...
Page 221: Visual Indicators
Visual indicators Visual indicators The IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display icons on the IP Deskphone also indicate the current call state. Display screen icons Table 17 on page 221 lists the display icons of the IP Deskphone. Table 17: Display screen icons (Part 1 of 2) Component Icon...
Page 222: Visual Alerter/Message Waiting Indicators
Visual indicators Table 17: Display screen icons (Part 2 of 2) Component Icon Speed Dial list Inbox Incoming Call Answered Incoming Call Missed, New Incoming Call Missed, Reviewed Unknown Visual Alerter/Message Waiting Indicators The red LED light at the top right of the IP Deskphone lights to indicate incoming calls or when a caller leaves you voice mail.
Page 223: Monitoring Other Extensions
Visual indicators Monitoring other extensions Your system administrator may enable you to monitor the status of other lines. When this feature is enabled, you can use the visual indicators on your IP deskphone to monitor whether other extensions are idle or busy. You can also answer calls to those extensions.
Page 224 Visual indicators...
Page 225: Quick Reference
• “Display screen icons” on page 232 Fixed keys The Avaya 1140E IP Deskphone is available with either icon fixed keys or English text fixed keys. Both types are presented below. Short-cut and navigation function keys Copy information from the Address Book, Inbox, Outbox, and IM log and to Feature keys and Address Book entries.
Page 226 Quick reference Access your outbox to view all calls made and to place a call to a previously called contact. Access your address book to view, add or edit entries including your designated friends You can also send Instant Messages (IMs) or initiate a call. Use the Enter key to select highlighted menu items and to set preferences.
Page 227: Commonly Used Functions
Quick reference Use to release a call (hang up) and to exit a menu when not on an active call. Access Instant Message log to view and send IMs Activates your IP Deskphone headset when connected. The red LED of the Headset key lights when you use a headset.
Page 228 Quick reference 4. Press the Services hard key and then select Logout. 5. Press the abc/123 context-sensitive soft key to toggle between alphabet and numeric input. 6. Press Logout context-sensitive key. Making a call • Lift the Handset or press the Headset key, Handsfree key or the Line key and enter the SIP address or phone number and press send.
Page 229: Context-Sensitive Soft Keys
Quick reference To make an emergency call, logging on is not required. Choose one of the following options: • Lift the Handset and dial the emergency number. • Press the Handsfree key and dial the emergency number. • Press the Headset key and dial the emergency number. Context-sensitive soft keys The following context-sensitive key menus are provided below: •...
Page 230 Quick reference Redial the last dialed number. • If there is no stored redial number, NewCall appears and has the same effect as pressing the primary user line key (dial prompt). abc or 123 Toggle between alpha and numeric input modes. •...
Page 231 Quick reference Select a new menu list. • When you press More..., the following context-sensitive soft keys appear: – [abc] or [123] – [Prefs] Active call display Feature Conf Trans More... More… context-sensitive soft key menu Feature Audio New Call More...
Page 232: Display Screen Icons
Quick reference Audio 1. Change audio setting—Use to change the audio settings based on the available bandwidth. 2. Monitor audio quality—Diagnostic tool to monitor the audio quality. NewCall Obtain a dial tone to place another call during an active call. •...
Page 233 Quick reference On hook On the phone On hold Call Forward (enabled) Do Not Disturb (enabled) Outgoing call, Incoming call (ringing) Missed call Inbox Icon Incoming Call Answered Incoming Call, Missed, New Incoming Call, Missed, Reviewed...
Page 234 Quick reference...
Page 235: Limitations
Limitations Limitations Table 20 on page 235 lists the limitations for Avaya 1140E IP Deskphones when used with IP Office 7.0. Table 20: Limitations Item Function Decline softkey The Call Decline feature is not supported. Pressing the Decline softkey that displays during an incoming call will not decline the call.
Page 236 Limitations...
Page 237: Third Party Terms
Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we...
Page 238 Third party terms The following component is licensed under Public Domain: DateTime PUBLIC DOMAIN NOTICE National Center for Biotechnology Information * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted.
Page 239: Gnu
Third party terms warranties of performance, merchantability or fitness for any particular purpose. * Please cite the author in any work or product based on this material. * ===================================================== * Authors: Anton Butanayev, Denis Vakatov, Vladimir Ivanov END OF TERMS AND CONDITIONS The following component is licensed under the GNU General Public V2 license: libstdc++ Copyright (C) 1989, 1997, 1998, 1999 Free Software...
Page 240 Third party terms restrictions translate to certain responsibilities for you if you distribute copies of the software, or if you modify it. For example, if you distribute copies of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have.
Page 241 Third party terms fee. 2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program, and copy and distribute such modifications or work under the terms of Section 1 above, provided that you also meet all of these conditions: * a) You must cause the modified files to carry prominent notices stating that you changed the files and the date of any change.
Page 242 Third party terms distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or, * c) Accompany it with the information you received as to the offer to distribute corresponding source code. (This alternative is allowed only for noncommercial distribution and only if you received the program in object code or executable form with such an offer, in accord with Subsection b above.) The source code for a work means the preferred form of the work for making modifications to it.
Page 243 Third party terms excuse you from the conditions of this License. If you cannot distribute so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-free redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you could satisfy both it and this License would be to refrain entirely from distribution of the...
Page 244 Third party terms preserving the free status of all derivatives of our free software and of promoting the sharing and reuse of software generally. NO WARRANTY 11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW.
Page 245: Zlib 1.2.1
Third party terms GNU General Public License along with this program; if not, write to the Free Software Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA 02111-1307, USA. Also add information on how to contact you by electronic and paper mail. If the program is interactive, make it output a short notice like this when it starts in an interactive mode: Gnomovision version 69, Copyright (C) year name of author Gnomovision comes with ABSOLUTELY NO WARRANTY;...
Page 246: Libpng
Third party terms software for any purpose, including commercial applications, and to alter it and redistribute it freely, subject to the following restrictions: 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required.
Page 247 Third party terms according to the same disclaimer and license as libpng-1.0.6 with the following individuals added to the list of Contributing Authors Simon-Pierre Cadieux Eric S. Raymond Gilles Vollant and with the following additions to the disclaimer: There is no warranty against interference with your enjoyment of the library or against infringement.
Page 248 Third party terms Paul Schmidt Tim Wegner The PNG Reference Library is supplied "AS IS". The Contributing Authors and Group 42, Inc. disclaim all warranties, expressed or implied, including, without limitation, the warranties of merchantability and of fitness for any purpose. The Contributing Authors and Group 42, Inc. assume no liability for direct, indirect, incidental, special, exemplary, or consequential damages, which may result from the use of the PNG Reference Library, even if advised of the possibility of such damage.
Page 249: Kern_Random
Third party terms source code in a product, acknowledgment is not required but would be appreciated. A "png_get_copyright" function is available, for convenient use in "about" boxes and the like: printf("%s",png_get_copyright(NULL)); Also, the PNG logo (in PNG format, of course) is supplied in the files "pngbar.png"...
Page 250: Wchar Functions
Third party terms may be used to endorse or promote products derived from this software without specific prior written permission. .\" .\" THIS SOFTWARE IS PROVIDED BY THE REGENTS AND CONTRIBUTORS ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
Page 251: Libjpeg
Third party terms this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of the <ORGANIZATION> nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 252: T-Rex
Third party terms unaltered; and any additions, deletions, or changes to the original files must be clearly indicated in accompanying documentation. (2) If only executable code is distributed, then the accompanying documentation must state that "this software is based in part on the work of the Independent JPEG Group".
Page 253 Third party terms product, an acknowledgment in the product documentation would be appreciated but is not required. 2. Altered source versions must be plainly marked as such, and must not be misrepresented as being the original software. 3. This notice may not be removed or altered from any source distribution. END OF TERMS AND CONDITIONS...
Page 254 Third party terms...

Avaya 1140E User Manual

Welcome

Regulatory and Safety Information

Using Your Avaya 1140E IP Deskphone

Accessing the IP Deskphone

Configuring the Avaya 1140E IP Deskphone

Adjusting the Display Screen Contrast

Making a Call

Receiving a Call

The Address Book

Call Inbox

Call Outbox

While on an Active Call

Configuring Custom Settings

Maintaining the IP Deskphone

Visual Indicators

Quick Reference

Limitations

Third Party Terms

Quick Links

Need help?

Questions and answers

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Summary of Contents for Avaya 1140E