Avaya 1120E User Manual
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Avaya 1120E User Manual

Voice over internet protocol (voip)
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AVAYA
VOICE OVER INTERNET PROTOCOL (VOIP)
TELEPHONE USER MANUAL
Revised by Leeward CC IT
October 2012
University of Hawaiʻi Community Colleges
Hawaiian Telecom
©Copyright 2012

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Summary of Contents for Avaya 1120E

  • Page 1 AVAYA VOICE OVER INTERNET PROTOCOL (VOIP) TELEPHONE USER MANUAL Revised by Leeward CC IT October 2012 University of Hawaiʻi Community Colleges Hawaiian Telecom ©Copyright 2012...

  • Page 2: Table Of Contents

    AVAYA VOIP & AURA MESSAGING USER MANUAL Table of Contents PLACING CALLS .............................. 4 On Campus Calls & Calls to Other UH Campuses ..................4 Off Campus Calls ............................4 Long Distance Calls ............................ 4 International ............................. 4 ANSWERING CALLS ............................5 On Your Extension .............................

  • Page 3: Product View

    Using Someone Else’s Campus VoIP Phone ..................12 From an Off Campus Telephone or Mobile Phone ................12 Commands to use with the Handset ....................... 13 Avaya Aura Messaging ..........................15 Getting Started ............................15 Change Your Password for Voicemail ..................... 15 Reach Me Preferences ..........................

  • Page 4: Placing Calls

    AVAYA VOIP & AURA MESSAGING USER MANUAL PLACING CALLS On Campus Calls & Calls to Other UH Campuses The new VoIP Phone system is designed so that all calls, to any of the UH Community College Campuses, can be made by just dialing the faculty or staff’s three digit extension number.

  • Page 5: Answering Calls

    AVAYA VOIP & AURA MESSAGING USER MANUAL ANSWERING CALLS On Your Extension  Pick up the handset or press the Handsfree button to answer the call.  If you have a headset attached to the VoIP phone, you can press the Headset button to answer the call as well.

  • Page 6: Call Transfer

    AVAYA VOIP & AURA MESSAGING USER MANUAL Call Transfer  While on an active call you will see two options in the display screen, Conf and Trans.  To transfer the call, you first press the soft key with the word Trans over it.

  • Page 7: Call Pickup (Ringing Number)

    AVAYA VOIP & AURA MESSAGING USER MANUAL Call Pickup (Ringing Number)  Pick up the handset or press the Handsfree button  If you have multiple phone numbers on your phone, press the button next to the number for Handsfree or if you want the handset, lift the handset first and then press the button.

  • Page 8: To Delete All Entries In The Callers List

    AVAYA VOIP & AURA MESSAGING USER MANUAL  To Copy o Press the Copy soft key to begin copying the phone number to your Personal Directory. o Press the Next soft key and then the Done soft key to save that number.

  • Page 9: To Delete All Entries In The Redial List

    AVAYA VOIP & AURA MESSAGING USER MANUAL  To Delete o Press the Del soft key to delete the phone number you are currently viewing. o Press the Yes soft key to confirm deletion. To Delete All Entries in the Redial List ...

  • Page 10: Phone Options

    AVAYA VOIP & AURA MESSAGING USER MANUAL Delete an Entry  While in the Personal Directory menu, use the Navigation Keys to search for the entry you want to delete.  Press the Del soft key.  Press the Confirm soft key to delete that entry.

  • Page 11: Handsfree

    AVAYA VOIP & AURA MESSAGING USER MANUAL Handsfree  On your VoIP Phone, press the Services button.  You will see Telephone Options on the display screen.  Press the Select soft key to enter the Telephone Options menu. ...

  • Page 12: Voice Mail

    AVAYA VOIP & AURA MESSAGING USER MANUAL Voice Mail Initial Setup NOTE: The recording will state your new password, so use the handset when you are initially setting up your voice mail to prevent anyone from hearing it.  From your phone, Pick up the handset.

  • Page 13: Commands To Use With The Handset

    AVAYA VOIP & AURA MESSAGING USER MANUAL Commands to use with the Handset These features need to be set up on the web. See Aura Messaging. Extended absence lets you make a temporary greeting until you turn it off. You don’t need to re-record your regular greeting.
  • Page 14 AVAYA VOIP & AURA MESSAGING USER MANUAL University of Hawai‘i – Leeward Community College Page 14 of 20...

  • Page 15: Avaya Aura Messaging

    VOIP & AURA MESSAGING USER MANUAL Avaya Aura Messaging The Avaya Aura Messaging system allows you to handle your voice calls in many different ways. The features that you can change are all on the web. This guide will help you set these features Getting Started 1.
  • Page 16 AVAYA VOIP & AURA MESSAGING USER MANUAL IMPORTANT NOTE: Before you continue, you need to make sure that your mobile plan can handle the number of phone calls or emails that these voicemail features will incur. Depending on your mobile plan, you might be charged for phone calls or data usage. Do not set this up if your mobile plan does not accommodate the call or email volume that this system will generate.

  • Page 17: Reach Me Preferences

    AVAYA VOIP & AURA MESSAGING USER MANUAL Reach Me Preferences The Reach Me feature manages how your incoming calls are forwarded if you do not answer the phone. Please note that this feature does not work when you are on the phone. You will need to choose how to handle callers.

  • Page 18: Notify Me Preferences

    AVAYA VOIP & AURA MESSAGING USER MANUAL Notify Me Preferences The Notify Me feature sends you a notification when you receive a new voice message. You can receive the notification by text message, phone call, or Email. Check off the Notify me when a new voice message arrives. After you check off the box, choose how you want to be notified The voicemail system will call you.

  • Page 19: My Phone Preferences

    AVAYA VOIP & AURA MESSAGING USER MANUAL My Phone Preferences This page allows you to customize your preferences when you listen to your messages from a telephone. You may make changes here and it will take effect after you click on Save.

  • Page 20: University Of Hawai'i - Leeward Community College

    AVAYA VOIP & AURA MESSAGING USER MANUAL Personal Lists Preferences The Personal Lists screen allows you to create personal distribution lists (up to 89 lists) to send one message to many voicemail users (up to 99 users). 1. Click on Add New List 2.

This manual is also suitable for:

1140e

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