Declining An Incoming Call - Avaya 1220 User Manual

Declining an incoming call

You can decline an incoming call by pressing the
sensitive soft key. You can decline a call with or without giving a reason.
You can create custom decline reasons, and you have the option of
selecting one. If you do not choose a custom decline reason, the IP
Deskphone sends the default message: User has declined call.
Note: The Call Decline feature is not available for all call servers.
Contact your system administrator or service provider to determine if
this feature is available to you.
The treatment that an incoming call receives when Call Decline is invoked
depends upon the call server. In a SIP environment the caller receives a
call declined message, and they no longer hear ring back. In a non-SIP
environment, the caller can continuously hear a ring back.
To decline an incoming call:
Decline
New
1. Press the Decline
key to decline an incoming call.
2. Choose one of the following:
— Press the
to highlight a Decline Call Reason.
— Press the
key to create a new decline reason
to send. For more information, see
"Creating a new Call Decline
Reason" on page
Note: Highlight
system message User has declined
call.
Receiving a call
Decline context-
context-sensitive soft
Up/Down navigation key
New context-sensitive soft
106.
None to use the default
105