Page 1: User Guide
Avaya 1165E IP Deskphone User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 03.03 Part Code: NN43101-102 Date: March 2011...
Page 2 Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc.
Page 3: Revision History
Standard 01.02. This document is up-issued to support Avaya Communication Server 1000 Release 5.5 and Avaya Communication Server 1000 6.0 with UNIStim 4.1. October 2009 Standard 01.01. This document is issued to support the IP Phone 1165E for Communication Server 1000 Release 5.5 and 6.0.
Page 4 Revision history...
Page 5: Table Of Contents
Contents About the Avaya 1165E IP Deskphone ....11 Basic features ........12 Telephone controls .
Page 6 Contents Selecting date and time format ....60 Accessing display diagnostics ..... 61 Choosing a local dialpad tone .
Page 7 Contents 1. Network Configuration ......124 2. Advanced Diag Tools ......126 Locks .
Page 8 Contents Using Call Park ........147 Recording a Calling Party Number .
Page 9 Contents Charging a call or charging a forced call ....172 Using Enhanced Override ......176 Using Forced Camp-on feature .
Page 10 Contents Accessing External Server Applications ... . . 210 Using Record On Demand key ..... . . 210 Using SAVE key .
Page 11: About The Avaya 1165E Ip Deskphone
(See Note 1). Experience the display capabilities by personalizing the background image of the Avaya 1165E IP Deskphone display, and loading digital pictures into the IP Deskphone to view a Digital Picture Slideshow when the IP Deskphone is idle. The audio experience is enhanced through...
Page 12: Basic Features
About the Avaya 1165E IP Deskphone Basic features Your Avaya 1165E IP Deskphone supports the following features: • up to sixteen line/feature keys with indicators using the Shift feature • four soft keys to provide easy access to features and call control •...
Page 13 Graphical External Application Server (GXAS) protocol that enables External Application Server APIs to provide feature functionality • support for the Avaya 1100 Series Expansion Module to add keys • supports wideband audio using a wideband capable handset. Your deskphone is equipped with a wideband-capable handset.
Page 14: Telephone Controls
Figure 1 on page 14 shows the Avaya 1165E IP Deskphone. Figure 1: Avaya 1165E IP Deskphone This section describes the controls on your Avaya 1165E IP Deskphone. Context Sensitive Soft keys are located below the display area. The LCD label above each key changes, based on the active feature.
Page 15 About the Avaya 1165E IP Deskphone When a triangle appears before a soft key label, the feature is active. Press the More... key to access the next layer of soft keys. The keys on either side of the LCD display...
Page 16 About the Avaya 1165E IP Deskphone Your Mute key functionality is enabled or disabled by your system administrator. (Mute) Contact your system administrator to determine if your Mute key is enabled. If your Mute key is enabled.press the Mute key to listen to the receiving party without transmitting.
Page 17 About the Avaya 1165E IP Deskphone Use Enter, at the center of the Navigation key cluster, to confirm menu selections. In most menus, you can use Enter instead of Select soft key. Press the Hold key to put an active call on hold.
Page 18 About the Avaya 1165E IP Deskphone When a message is waiting, the red Visual Alerter/Message Waiting indicator lights. Also, when the ringer sounds, this indicator flashes. Note: You may also hear an audio Message Waiting Indicator (stutter or beeping dial tone) when you go off-hook.
Page 19 About the Avaya 1165E IP Deskphone Press the Directory key to access directory services. (Directory) Press the Services key, and then use the navigation keys to access the following (Services) items: • Telephone Options: — Volume adjustment... — Contrast adjustment —...
Page 20: Telephone Display
Local Tools menu. Telephone display The Avaya 1165E IP Deskphone provides a 4.1 inch (diagonal measured) color QVGA TFT display, capable of displaying a QVGA 320 x 240 (width by height) image. The graphics controller supports 24-bit color (16 million colors).
Page 21 About the Avaya 1165E IP Deskphone Figure 2: Avaya 1165E IP Deskphone display area Self-labeled line/programmable feature key labels appear beside the line keys, and context-sensitive soft key labels appear directly above the soft keys. Self-labeled means that the label next to the line/feature key is presented from the call server automatically if a feature is programmed, and can also be edited and changed by the user.
Page 22: Usb Support
Figure 3: Avaya 1165E IP Deskphone LCD screen USB support The Avaya 1165E IP Deskphone has a USB port for connecting a USB keyboard, USB mouse, USB headset, and USB flash drive. The Avaya 1165E IP Deskphone supports powered downstream 1.1-compliant USB hubs, including USB 2.0 hubs, if they offer USB 1.1-backwards...
Page 23: License Notification
About the Avaya 1165E IP Deskphone You can plug a USB flash drive into the USB Port of the Avaya 1165E IP Deskphone or on a powered hub connected to the IP Deskphone, and transfer files to and from the IP Deskphone.
Page 24: Wml Browser Support
Line or Feature key WML Browser support The Avaya 1165 IP Deskphone includes a WML Browser. This browser supports the display of WML pages containing text and images from your administrator. You can also use it in the same way as you would use a browser on a smartphone.
Page 25 About the Avaya 1165E IP Deskphone When you access a WML page (called a deck) using the browser, the pages (called a set of cards) download to your IP Deskphone. The browser handles navigation between the cards in the downloaded deck.
Page 26 About the Avaya 1165E IP Deskphone The following table describes some of the typical conditions and the soft keys displayed. Table 1: WML soft key display Soft key Soft key Soft key Soft key Condition Page loading, Cancel (blank) (blank)
Page 27 About the Avaya 1165E IP Deskphone Table 1: WML soft key display Soft key Soft key Soft key Soft key Condition Page Loaded, <page- <page- <page- More WML Home defined defined defined configured, soft key soft key soft key four page-defined 1>...
Page 28: Security Features
• Station Control Password (SCPW) Encrypted calling Your Avaya 1165E IP Deskphone supports secure communication using SRTP media encryption. If the feature is enabled, a security icon (q) appears on the screen when your call is secured using SRTP media encryption.
Page 29 8. Press the Select soft key to accept the new password. If you are locked out of your Avaya 1165E IP Deskphone, or if you forget your SCPW, contact your system administrator. Note: The default configuration for Password Protection is off.
Page 30 About the Avaya 1165E IP Deskphone To turn Password Protection on or off: 1. Press the Directory key. (Directory) 2. Press the Up/Down navigation keys to scroll and highlight Change Protection Mode. 3. Use the dialpad to enter your password (if Password Protection is enabled).
Page 31: Entering And Editing Text
Entering and editing text Entering and editing text You can enter and edit text on your Avaya 1165E IP Deskphone using the following methods: • “Entering text using the IP Deskphone dialpad” on page 31 • “Entering text using the USB keyboard” on page 32 The use of any of these methods for text entry or editing depends on the application.
Page 32: Entering Text Using The Usb Keyboard
Entering and editing text Entering text using the USB keyboard You can use the USB keyboard, when connected, to enter text in the tools and graphical applications. For number entry in IP Deskphone applications (for example, when dialing), you can use the keyboard to enter digits (0 to 9), as well as * and #.
Page 33: Editing Text Using The Soft Keys
Note: Contact your system administrator to see if USB keyboard function keys are supported on your 1165E IP Deskphone. Editing text using the soft keys You can use the soft keys, in conjunction with the dialpad, to easily edit...
Page 34 Entering and editing text 4. If the character you want is not visible, press the More... soft key to access the next layer of soft keys. 5. To add non-alphanumeric symbols, press the Symbol soft key, and perform one of the following:. a.
Page 35: Virtual Private Network
Deskphone (if required) and configure the VPN on your IP Deskphone. An installation wizard helps you perform the necessary steps. Note: The Avaya Phone VPN Configuration Wizard uses the default language of the operating system of your PC. If the language is not supported by the wizard, the default wizard language is English.
Page 36: Connecting Your Ip Deskphone
— UDP Port 69 (TFTP) — TCP Port 80 (HTTP) — UDP Port 49000 Note: The Avaya Phone VPN Configuration Wizard.jar file creates a log.txt file during execution. This file is helpful to troubleshoot problems you experience using the Avaya Phone VPN Configuration Wizard.jar.
Page 37 Virtual Private Network Figure 4: IP Deskphone connected to the modem Figure 5: IP Deskphone connected to the router...
Page 38: Qos Configuration Recommendations
Avaya Phone VPN Configuration Wizard. See Figure 4 on page QoS configuration recommendations Avaya recommends that you connect the PC to the IP Deskphones PC Ethernet Port as the IP Deskphone provides Quality of Service (QoS) on outbound traffic automatically.
Page 39: Installing And Configuring Vpn
1. Follow the instructions provided by your system administrator to obtain the required files. 2. Power-down the IP Deskphone. 3. Run the Avaya Phone VPN Configuration Wizard.jar file on your PC. The Welcome & language selection window of the Wizard appears, as shown in...
Page 40 Virtual Private Network Figure 7: Welcome & language selection window 4. Select your language preference. The following languages are supported: • Arabic • Chinese - simplified • Chinese - traditional • Czech • Danish • Dutch • English • Finnish •...
Page 41 Virtual Private Network • Italian • Japanese - Katakana • Japanese - Kanji • Korean • Latvian • Norwegian • Polish • Portuguese • Russian • Spanish • Swedish • Turkish 5. Click Next. The Equipment Setup and VPN window appears, as shown in Figure 8 on page...
Page 42 Virtual Private Network Figure 8: Equipment Setup and VPN window 6. Verify that the modem, IP Deskphone, and PC are connected properly. 7. Disconnect any VPN connection currently running on your PC. Confirm that your LAN Ethernet Port and PC Ethernet Port on the IP Deskphone are connected correctly.
Page 43 Virtual Private Network Figure 9: Locate Data Files 9. Click Browse to locate the provisioning files provided by your system administrator, if the wizard was not able to locate the files. 10. Click Next. The Prepare Phone for Configuration window appears as shown in Figure 10 on page...
Page 44 Deskphone, “Listening Mode” may not be detected. If your IP Deskphone does not enter “Listening Mode”, follow the steps below. 12. After you hear the chimes tune and the text AVAYA appears on the IP Deskphone display screen, quickly press the following keys in order.
Page 45 Figure 11: The Prepare Phone for Configuration (Try again) a. Power off your IP Deskphone and power it back on again. 14. After you hear the chimes tune and the text AVAYA appears on the IP Deskphone display screen, quickly press the following keys in order.
Page 46 Virtual Private Network IP Deskphone requires a software upgrade in order to proceed. Click to proceed to a software upgrade. Follow the next steps to perform a software upgrade on your IP Deskphone. The Prepare Phone for Configuration window appears as shown in Figure 12 on page Figure 12: Prepare Phone for Configuration...
Page 47 Virtual Private Network d. If you are able to navigate to the Provision: or (TFTP IP:) parameter, and edit this field, click Yes. The Prepare Phone for Configuration (Input Provisioning Server IP address) window appears, as shown in Figure 14 on page If you are not able to navigate and edit the address in Provision: or (TFTP IP:) in the Network Configuration menu, or you were not...
Page 48 Virtual Private Network click Yes. Observe the Provision: or (TFTP IP) address, as shown in Figure 14 on page 48. This is the IP Address of your PC running the Wizard tool. Use the IP Deskphone keypad to enter the Provision: or (TFTP IP) address of the provisioning server.
Page 49 The text “Searching for connected phones” displays while the connected IP Deskphones are located. The text “Autodiscovery complete” displays in the Avaya Phone VPN Configuration Wizard tool when the search is finished. If the search is successful, “Listening Mode: Connected” appears in the IP Deskphone display area.
Page 50 Virtual Private Network Figure 15: Autodiscover Phone window 16. Click Next. If more than one connected IP Deskphone was discovered, the Autodiscover Phone (More than one phone was discovered) window appears. See Figure 16 on page...
Page 51 Virtual Private Network Figure 16: Autodiscover Phone (More than one phone was discovered) a. Obtain the MAC address of the IP Deskphone for which you are configuring the VPN. The MAC address is printed on a label located on the back of the IP Deskphone. b.
Page 52 Virtual Private Network Figure 17: Configure Phone Window The progress bar displays the percent complete of the provisioning file transfer. Configuring phone is displayed during the file transfer. 18. When Phone configuration complete is displayed, click Next. The Confirmation & Finish window appears. See Figure 18 on page...
Page 53 Virtual Private Network Figure 18: Confirmation & Finish 19. Verify that the IP Deskphone is successfully configured. Note: You may be prompted to enter a User ID and Password before the IP Deskphone registers with the system. This information is provided by your system administrator.
Page 54 Lift the IP Deskphone handset and listen for a dial tone. If the IP Deskphone is not configured successfully, ensure that the basic requirements are met; repeat the steps in the Avaya Phone VPN Configuration Wizard or contact your system administrator. For more information about basic requirements, see “Before you begin”...
Page 55: Configuring Telephone Options
• Virtual Office Login Test Local Mode (for branch office) menus are listed when an Avaya 1165E IP Deskphone Class of Service is configured for Virtual Office and branch office. (For more information, see “Using Virtual Office” on page 190).
Page 56: Using The Telephone Options Menu
Configuring Telephone Options Using the Telephone Options menu Use the Telephone Options menu to access the following: • “Adjusting the volume” on page 57 • “Adjusting the display screen contrast” on page 58 • “Selecting a language” on page 59 •...
Page 57: Adjusting The Volume
Configuring Telephone Options 4. Press the Up/Down navigation keys to scroll and highlight an option (for example, Language…). 5. Press the Enter key. The display provides information required to adjust your selection. 6. Choose one of the following: Select Cancel —...
Page 58: Adjusting The Display Screen Contrast
Options, and then select Contrast adjustment. You can also adjust the contrast using the Local Tools menu; Avaya recommends that you use the control in the Telephone Options menu. Note: If you have an Avaya 1100 Series Expansion Module attached...
Page 59: Selecting A Language
Configuring Telephone Options To adjust the display screen contrast: 1. To increase the display contrast level, press one of the following three keys: — soft key — navigation key — the Right navigation key 2. To decrease the display contrast level, Down press one of the following three keys: —...
Page 60: Selecting Date And Time Format
Configuring Telephone Options To select a language: 1. Press the Up/Down navigation keys to scroll, and highlight the desired language (for example, German [Deutsche]). Note: Some languages may not be installed on your IP Deskphone. Contact your system adminstrator for more information about available languages.
Page 61: Accessing Display Diagnostics
Configuring Telephone Options 2. Choose one of the following: — Press the Select soft key or Enter Select Cancel key to save the format, and return to Telephone Options menu. — Press the Cancel soft key to keep existing configurations. Accessing display diagnostics The Display diagnostics option tests the IP Deskphone display screen and indicator lights.To access Display diagnostics, press the...
Page 62: Viewing Ip Deskphone Information
Configuring Telephone Options To choose a local dialpad tone: 1. Press the Up/Down navigation keys to scroll and highlight one of the following dialpad tones: — None to disable all tones — Short Click to enable a single tone for all keys —...
Page 63: Diagnostics
Configuring Telephone Options To view IP Deskphone information: 1. Press the Up/Down navigation keys to scroll through the list to view IP Deskphone information. Select Press the Select soft key or Enter to view the highlighted information Enter 3. Press the Up/Down navigation keys to scroll through the information.
Page 64: Configuring Call Log Options
Configuring Telephone Options Configuring Call Log Options The Call Log Options screen displays the following items: • Incoming Calls • Preferred Name Match • Area Code Setup Under Incoming Calls, the following can be selected: • Log Mode • New Call Indication Use the Call Log Options screen to configure the following preferences: •...
Page 65 Configuring Telephone Options Select 3. Press the Select soft key or Enter key. Enter 4. Press the Up/Down navigation keys to highlight Log Unanswered Calls All Incoming Calls. 5. Choose one of the following: — Press the Select soft key or Enter Select Cancel...
Page 66 Configure the Incoming Call – New Call Indication You can configure your Avaya 1165E IP Deskphone to display a message to indicate that a new incoming call was received. The default configuration is On. To configure new call indication, press the...
Page 67 Enter existing configurations. Configure Preferred Name Match You can configure your Avaya 1165E IP Deskphone to display the name of the caller as defined in your Personal Directory. The default configuration is Off. To configure Preferred Name Match, press the...
Page 68 Configuring Telephone Options 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Preferred name match on — Preferred name match off Select 4. Choose one of the following: — Press the Select soft key or Enter Enter key to save the configuration.
Page 69 Configuring Telephone Options 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 4. Press the Select soft key. Select 5. Use the dialpad to enter the area code at the prompt.
Page 70: Choosing A Ring Type
Configuring Telephone Options 2. Press the Select soft key. Select 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — Area Code # 1 — Area Code # 2 — Area Code # 3 4. Press the Select soft key.
Page 71: Enabling Or Disabling Call Timer
Configuring Telephone Options To select a ring type: 1. Press the Up/Down navigation keys to scroll and highlight one of the ring types. Play 2. Press the Play soft key to sample the ring tone. 3. Choose one of the following: Select —...
Page 72: Enabling Onhook Default Path
Configuring Telephone Options To enable or disable Call Timer: 1. Press the Up/Down navigation keys to highlight one of the following: — Call Timer: On — Call Timer: Off Enter 2. Choose one of the following: — Press Enter or the Select soft key to Select...
Page 73: Changing Feature Key Labels
Configuring Telephone Options Enter 2. Choose one of the following: — Press the Select soft key or Enter key to save the default path, and return to the Telephone Options Select Cancel menu. — Press the Cancel soft key to keep existing configurations.
Page 74 Configuring Telephone Options 3. Press the feature key that you are 2493 changing. f you press a prime DN key, an error message appears. The error message that appears is Enter Can't chg PrimeDN key In order to return from the menu from this error message you need to press the soft key or the Enter...
Page 75: Configuring The Name Display Format
The label configurations must be reentered. Configuring the name display format You can configure your Avaya 1165E IP Deskphone to display the name of the incoming calling party in the following formats: • last name, first name •...
Page 76: Configuring Live Dial Pad
Configuring Telephone Options To configure name display format: 1. Press the Up/Down navigation keys to scroll and highlight one of the following: — last name, first name — first name, last name Enter 2. Choose one of the following: — Press the Select soft key or Enter...
Page 77 Configuring Telephone Options 2. Choose one of the following: Enter — Press the Select soft key or Enter key to save the configuration. — Press the Cancel soft key to keep Select Cancel existing configurations.
Page 78: Configuring Local Menu Options
When the password is enabled, a password prompt dialog box appears when you attempt to access this menu. If this happens, contact your system administrator. Your Avaya 1165E IP Deskphone has both local and server-based options. Press the Services...
Page 79 Configuring Local Menu options Table 6: Navigation key functions in the main menu Function Down arrow Moves the highlight bar down through the sub menu items. Enter Select Enter or Select soft key opens the submenu item. soft key Exit soft key Exits the main menu and returns the Display to the Telephony menu.
Page 80: Preferences Submenu
Configuring Local Menu options Navigation using the USB mouse If you are using a USB mouse, you can right-click the Telephony screen to open the Local Tools menu, and then click an item to select it. You can navigate through the menu items as follows: •...
Page 81: Display Settings
Configuring Local Menu options • “1. Display Settings” on page 81 • “2. Language” on page 92 • “3. Headsets” on page 93 • “4. Bluetooth” on page 97 • “5. File Manager” on page 110 • “6. Background” on page 118 1.
Page 82 IP Deskphones. Note: Changes you make to contrast in this menu are lost if the IP Deskphone is reset. To avoid losing your changes, Avaya recommends that you use the Contrast Adjustment control in the Telephone Options menu.
Page 83 Configuring Local Menu options Using the Contrast or Brightness settings: To use the contrast or brightness settings, press the Services key twice to open the Local Tools menu. Press the key on the dialpad to select 1. Display Settings. Note: To increase the service life of the display: –...
Page 84 Using the Digital Picture Slideshow: The new Avaya 1165E IP Deskphone has a digital picture slideshow feature. You can copy or transfer images into the phone, and view a slideshow of them as a screensaver. For more information, refer “Accessing the files on the Avaya 1165E IP Deskphone”...
Page 85 Configuring Local Menu options 1. Select the Slideshow settings using the Up/Down navigation keys or the USB mouse. 2. Click the Left/Right arrow of the indication bar, or use the navigation keys to select the timeout value. The values are as follows: —...
Page 86 Configuring Local Menu options Setting a theme: To set a theme, press the Services key twice to open the Local Tools menu. Press the key on the dialpad to select 1. Display Settings. 1. Select the Theme setting using the navigation keys or USB mouse. 2.
Page 87 Configuring Local Menu options 1. Select the Use Font Smoothing setting using the Down navigation keys or USB mouse. 2. Use the Enter key or USB mouse to toggle the check box. 3. Choose one of the following: — Select the Apply soft key to save changes.
Page 88 Cancel soft key to dismiss the changes. Table 10 compares the new Avaya 1165E IP Deskphone icons to the simple icons. Simple icons are listed under IP Deskphones 1120E/1140E/ 1150E graphical grayscale displays column. Table 10: Standard Avaya Icons (Part 1 of 5)
Page 89 Configuring Local Menu options Table 10: Standard Avaya Icons (Part 2 of 5) IP Deskphones Free form icon 1120E/1140E/1150E Avaya 1165E IP state graphical grayscale Deskphone icons displays U-Ring I-Active U-Active I-Hold U-Hold I-Group Listen U-Group Listen Feature Active Feature...
Page 90 Configuring Local Menu options Table 10: Standard Avaya Icons (Part 3 of 5) IP Deskphones Free form icon 1120E/1140E/1150E Avaya 1165E IP state graphical grayscale Deskphone icons displays I-Hold Ringing U Hold Ringing Active Audio Hold Audio Home Business Extension...
Page 91 Configuring Local Menu options Table 10: Standard Avaya Icons (Part 4 of 5) IP Deskphones Free form icon 1120E/1140E/1150E Avaya 1165E IP state graphical grayscale Deskphone icons displays Email Wireless Internet address Set-to-Set Message Secured Trash can Inbox Outbox...
Page 92: Language
Configuring Local Menu options Table 10: Standard Avaya Icons (Part 5 of 5) IP Deskphones Free form icon 1120E/1140E/1150E Avaya 1165E IP state graphical grayscale Deskphone icons displays Video Other/Misc. 2. Language The Language setting in the Preferences menu configures the language used on the IP Deskphone display.
Page 93: Headsets
Configuring Local Menu options Exit 3. Press the Exit soft key to exit to the main display. 3. Headsets Use the Headsets tool to select the headset used on your IP Deskphone. To select the headset used in the local menus, press the Services twice to open the Local Tools menu, and then press the key on the...
Page 94 Avaya 1165E IP Deskphone. 5. Press the Exit soft key to exit to the main Exit display. Enabling a USB headset For a list of supported headsets that provide acceptable audio performance with the Avaya 1165E IP Deskphone, go to www.avaya.com.
Page 95 HID for supported headsets. Note: The following two steps applies only if the Avaya Headset Adapter is connected. You can select the Headset Type only for the Avaya USB Headset Adapters. If the Avaya USB Headset Adapter is not detected, the Headset Type selection is disabled, and cannot be modified.
Page 96 • The Algo 4900 USB ATA is classified as a high-power device. It can be powered directly by an 1165E IP Deskphone only if the phone is powered by the AC Adapter. If the IP Deskphone is powered by PoE then the Algo 4900 USB ATA must be connected through a powered USB hub.
Page 97: Bluetooth
Avaya 1165E IP Deskphone. 4. Bluetooth Your Avaya 1165E IP Deskphone is equipped with a radio system to support Bluetooth wireless technology enabled headsets. Double-press Headset key to open the Bluetooth Setup dialog box. You must be familiar with the operation of the navigation keys to work in the Bluetooth Setup dialog box.
Page 98 Contact your administrator to find out if Bluetooth wireless technology functionality is available for your use. Note: Avaya recommends that you not pair more than one headset of the same model, as they have identical names in the Paired list.
Page 99 Configuring Local Menu options Figure 21: Bluetooth Setup screen To pair a wireless headset with your IP Deskphone: 1. Double-press the Headset key to open the Bluetooth Setup dialog box. (Headset) Enable Bluetooth check box is highlighted. If the Bluetooth Setup menu fails to open when you double press the Headset key, Bluetooth wireless technology feature is not enabled on your phone.
Page 100 Configuring Local Menu options 3. Put your Bluetooth wireless technology headset in its pairing or search mode. The procedure for doing this can be different for each headset. Refer to the documentation that accompanied your headset, or contact the vendor.
Page 101 Configuring Local Menu options 4. Search devices. a. Ensure that your headset is in Pairing or Search Mode. b. Press the Right navigation key twice, and highlight the Search button, displayed next to the Search Devices item. c. Press the Enter key.
Page 102 Configuring Local Menu options  5. When the name of your headset appears in the Found: box, press the Stop soft key or wait for the search to finish. When the search is complete, the message "Search Completed Found Device(s)" appears.
Page 103 Configuring Local Menu options 7. Press the Right navigation key one or more times to highlight the Pair button (next to the Pair Device item) and press Enter key. a. A dialog box appears, with the prompt "Enter PIN#". b. Use the phone dialpad to enter the PIN for the wireless headset and press the Enter...
Page 104 Configuring Local Menu options 8. Choose one of the following: • If the headset is successfully paired with your IP Deskphone, proceed to Step 9. To verify that the pairing was successful, ensure that the headset appears in the list next to the Paired: item. If pairing is successful, the message "Pair completed"...
Page 105 Configuring Local Menu options 9. Choose one of the following: • If the name of your headset appears in the Paired: box, proceed to Step 10. • If more than one device is paired, and the one you wish to use is not shown in Paired: box, navigate to the one you want, as follows:...
Page 106 Take special care when using a "dual pairing" type of Bluetooth wireless technology headset, which can be paired to its base as well as to the Avaya 1165E IP Deskphone. If it is paired to both, the Avaya 1165E IP Deskphone is the second device, and the following applies: Press the headset "telephone"...
Page 107 Configuring Local Menu options If the base is powered off, the headset is only paired to the Avaya 1165E IP Deskphone and pressing the "telephone" key connects you to the Avaya 1165E IP Deskphone. Note: Unless you need to dual pair a headset, operating the headset with the Avaya 1165E IP Deskphone is simpler if the headset is only used with its charging-only base.
Page 108 Configuring Local Menu options 2. Press the Left/Right navigation key to select the “Use BT Headset” item. 3. Press the Enter key to toggle this option on or off. A check mark indicates that the wireless headset is used. Clear the check mark to use a wired headset.
Page 109 Configuring Local Menu options 3. Choose one of the following: • If the name of your headset appears in the Paired box, proceed to Step 5. • If more than one device is paired, and your headset is not already displayed in the Paired box, do the following: a.
Page 110: File Manager
Configuring Local Menu options 5. File Manager The File Manager menu item provides access to files on the Avaya 1165E IP Deskphone and access to files on the USB drive, if one is attached. The screen that appears depends on whether a USB drive is attached.
Page 111 Configuring Local Menu options Figure 22: File Manager Device Selection dialog–no USB device 3. Press the Up/Down navigations key to scroll the list, and highlight the folder that you want to access. 4. Do one of the following: — Press the Select soft key to access the selected folder.
Page 112 File Manager from the Preferences menu of the Avaya 1165E IP Deskphone. The screen shows the device selection dialog with the phone and the USB device. See Figure 23 on page 112. Figure 23: File Manager device selection dialog–with USB device 2.
Page 113 1. When a file is selected, you are prompted to delete the file. 2. When a folder is selected on the Avaya 1165E IP Deskphone, you are prompted to delete all contents of the folder. If you do not respond to the deletion prompt, deletion is canceled in 15 seconds.
Page 114 For example, JPG files are sent to the Images folder on the Avaya 1165E IP Deskphone. 2. When a file on the Avaya 1165E IP Deskphone is selected and no USB drive is attached, an error displays on the screen.
Page 115 File Manager from the Preferences menu of the Avaya 1165E IP Deskphone. The screen shows the folders and the USB devices on the phone. Figure 23 on page 112 2. Browse for and select the file on the phone that you want to send to the USB drive.
Page 116 Configuring Local Menu options — To move up a directory level on the device,.press the Back soft key or highlight “..”, then press the Select soft key. Send Results When the OK soft key is pressed, the IP Deskphone attempts to process the selected file.
Page 117 Configuring Local Menu options Figure 26: Failed send operation Sending an image file from a USB drive to the phone Use the following procedure to send an image file from the USB drive to the phone. 1. Plug the USB flash drive into the phone's USB port. 2.
Page 118: Background
“In progress…” appears on the screen for actions that take time to complete. 6. Background The Avaya 1165E IP Deskphone allows the display of user selected background images. This Preferences menu item enables you to browse the currently stored images and select the desired image.
Page 119: Diagnostics
Configuring Local Menu options To select an image for the background Figure 27: Background Image screen 1. From the Background menu, press the Up/Down navigations key to scroll the list, and highlight the image that you want to appear. As you navigate the list, each file image appears in the background as a preview of how it would look as the background image.
Page 120: Ip Set Information
The USB Devices tool provides information about any Universal Serial Bus (USB) devices that you connect to your phone. Your Avaya 1165E IP Deskphone automatically detects USB devices when you connect them to the USB port in the back of the IP Deskphone.
Page 121 Configuring Local Menu options To check USB device information, press the Services key twice to open the Local Tools menu, press the 2 key on the dialpad to select 2. Local Diagnostics, and press the 5 key on the dialpad to select 5.
Page 122 IP Deskphone, and the display shows what USB devices are attached to the IP Deskphone, even if the device is not supported by the Avaya 1165E IP Deskphone, or if the device type is locked. Locked devices do not function on the IP Deskphone even if they are enumerated.Your administrator selects what USB devices can be...
Page 123: Advanced Diag Tools
Configuring Local Menu options Figure 29: USB Devices—locked devices 6. Advanced Diag Tools The Advanced Diag Tools are available to the Avaya support organization to configure the auto recovery function and remote access. This tool is for system administrator use only.
Page 124: 10. Certificate Information
Configuring Local Menu options 10. Certificate Information The system administrator can use the Certificate Information menu to view certificate information. This menu is for system administrator use only. Configuration To access the Configuration menu, press the Services key twice, and then select the Configuration submenu.
Page 125 5. If a proxy is required for the WML Browser, in the Proxy field, enter the WML proxy server IP address or DNS name. For example, www.avaya.com 6. If a proxy is required for the WML Browser, in the Port field, enter the proxy server port to connect to.
Page 126: Advanced Diag Tools
Configuring Local Menu options 2. Advanced Diag Tools The Advanced Diagnostics Tool allows you to configure advanced diagnostic tools. This tool is for administrator use only. Locks Your system administrator can use the lock menu tool to protect the Local Tools menu items from accidental or unwanted changes.
Page 127: Usb Locks
Configuring Local Menu options 2. USB Locks USB Access Control (USB Lock) defines how you can use the USB port on the IP Deskphone. You can completely disable the USB port, or you can enable the USB port for various devices. If the USB Port is disabled, the USB host controller does not initialize and USB devices are not enumerated.
Page 128: Making A Call
Making a call Making a call This section describes features associated with making a call. You can make a call from your Avaya 1165E IP Deskphone using any of the following: • “Using Off-hook dialing” on page 128 • “Using On-hook dialing” on page 129 •...
Page 129: Using On-Hook Dialing
Making a call 3. To terminate the call, choose one of the following: — Return the handset to the cradle. — Press the Goodbye key. (Goodbye) Using On-hook dialing Use these steps to make a call by dialing before lifting the handset: 1.
Page 130: Using Handsfree Dialing
Making a call Using handsfree dialing Use handsfree dialing to use a built-in microphone and speaker, or a headset, instead of the handset. While on an active call, you can switch between handset and handsfree mode. 1. Choose one of the following: —...
Page 131 Making a call To mute a handsfree call: 1. Press the Mute key. The LED indicator flashes. (Mute) 2. Press the Mute key again to return to a two-way handsfree conversation. (Mute) To switch from handsfree to handset mode: Lift the handset. To switch from handset mode to handsfree mode: 1.
Page 132: Using The Directory Applications
(Goodbye) equipped. Using the Directory applications You can make calls using the following Directory applications available on your Avaya 1165E IP Deskphone. • “Making a call using the Corporate Directory” on page 132 • “Making a call using the Personal Directory” on page 133 •...
Page 133: Making A Call Using The Personal Directory
Making a call Search 2. Press the Search soft key to find the desired name. If the search is successful, the first match appears on the screen. 3. Choose one of the following: — Press the Dial soft key to dial the Dial resulting number.
Page 134: Making A Call Using The Callers List
Making a call To make a call using the Personal Directory: 1. Press the Up/Down navigation keys to scroll and highlight a name in the Personal Directory. 2. Choose one of the following: — Press the Dial soft key to dial the Dial Cancel resulting number.
Page 135: Making A Call Using The Redial List
Making a call Making a call using the Redial List The Redial List feature automatically stores a maximum of 20 previously dialed IP Deskphone numbers. To use the Redial List, press the Directory key and select Redial List. For information on how to configure and use the Redial List, see “Using the Redial List”...
Page 136: Using Autodial
Making a call 3. Lift the Handset when the called party answers or, if in handsfree mode, begin to speak. To edit a Predial number: 1. Use the dialpad to enter the number. 2. Choose one of the following: — To erase all numbers, press the Clear Delete Clear...
Page 137: Using Ring Again
Making a call 2. Using the dialpad, dial the phone number (including access code) to be stored on the selected AutoDial key. 3. Press the AutoDial key a second time to Autodial store the number on the selected key. After you store a number, the word Autodial disappears, and the stored number appears.
Page 138 Making a call To activate Ring Again: 1. Dial a number and receive a busy tone or no answer. 2. Choose one of the following: RingAgn — Press the RingAgn soft key. — Enter the Ring Again Activate FFC. To call a Ring Again party when you receive notification: 1.
Page 139: Using Last Number Redial
Making a call Using Last Number Redial Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Choose one of the following: — To redial using the handset: a. Lift the handset. b.
Page 140: Using System Speed Call
Making a call 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). — If required, dial the access code. — Enter the phone number (internal, external, or long-distance number). SpcCtl 3. Press the Speed Call Controller soft key again to save the code and number.
Page 141: Using Hotline
Making a call To make a System Speed Call: 1. Lift the handset. 2. Choose one of the following: SScUsr SScCtl — Press the System Speed Call soft key. — Press the System Speed Call Controller (SScCtl) soft key. 3. Dial the Speed Call code to automatically dial the number.
Page 142 Making a call To make an intercom call: 1. Lift the handset. 2. Press the Intercom key. Intrcm 3. Dial the one- or two-digit code for the desired intercom group member. To answer an intercom call while on a line other than your intercom group line: 1.
Page 143: Answering A Call
Answering a call Answering a call Each incoming call causes the IP Deskphone to ring, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash. To answer a call: Choose one of the following four options: •...
Page 144: While On An Active Call
While on an active call While on an active call You can use the following features during an active call: • “Placing a call on hold” on page 144 • “Transferring a call” on page 145 • “Using Timed Reminder Recall” on page 146 •...
Page 145: Transferring A Call
While on an active call Transferring a call Use the Transfer feature to redirect a call to the appropriate person. To transfer a call to a third party: Trans 1. Press the Transfer soft key. The other party is put on hold and a dial tone sounds.
Page 146: Using Timed Reminder Recall
While on an active call Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To use Timed Reminder Recall: Trans 1. Press the Transfer soft key. The call is put on hold.
Page 147: Using Attendant Recall
While on an active call Trans 2. Choose one of the following: — Press the Transfer soft key and repeat the transfer. — If the transfer is picked up while you are on the line, press the Goodbye (Goodbye) key to complete the transfer. Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant.
Page 148 While on an active call To park a call on the System Park DN or your own DN: During an active call, press the Park soft key twice. Park Park The call is parked on your DN unless a System Park DN is enabled to automatically park calls on the system.
Page 149 While on an active call 3. To use an alternate DN from the System Park DN or your own DN, dial the DN where you want to park the call. Otherwise, proceed to Step 4. 4. Choose one of the following: Trans Conf —...
Page 150: Recording A Calling Party Number
While on an active call Recording a Calling Party Number Use the Calling Party Number feature to record a caller number, or to charge a call to an account number, during an established call. To record a caller number for accounting purposes: More...
Page 151: Tracing A Malicious Call
Tracing a malicious call Use the Call Trace feature to trace nuisance calls within your system. This feature is not enabled on all Avaya 1165E IP Deskphones. Contact your system administrator to configure this feature on your IP Deskphone. To use Call Trace while on a call:...
Page 152: Incoming Calls
Incoming calls Incoming calls You can use the following features when you have an incoming call: • “Using Automatic Answerback” on page 152 • “Using Call Pickup” on page 152 • “Using Call Waiting” on page 154 Using Automatic Answerback When the Automatic Answerback feature is active, your IP Deskphone automatically answers in Handsfree mode after one ring;...
Page 153 Incoming calls 2. Choose one of the following: Pickup — Press the Pickup key. — Enter the Pickup Ringing Number FFC. To answer an incoming call in another call pickup group: 1. Lift the handset. 2. Choose one of the following: GrpPkp —...
Page 154: Using Call Waiting
Incoming calls 3. Dial the DN of the IP Deskphone that is ringing (and that is not in your call pickup group). If the pickup DN or group number is invalid (an overflow burst tone sounds and the screen displays Goodbye and try again), press the Goodbye key.
Page 155 Incoming calls 2. Press the line (DN) key associated with the first call. If you do not have a Call Waiting key: 1. Press the Goodbye key to end the current call. (Goodbye) 2. Press the line (DN) key beside the flashing status icon to answer the incoming call.
Page 156: While Away From Your Desk
While away from your desk While away from your desk You can use the following features when you are away from your desk: • “Using Call Forward” on page 156 • “Using Internal Call Forward” on page 158 • “Using Remote Call Forward” on page 159 •...
Page 157 While away from your desk Figure 32: Call Forward display Press to return to the idle screen or press Cancel to cancel Call Forwarding. To deactivate Call Forward: Forward Choose one of the following: • Press the Forward soft key and press Cancel soft key.
Page 158: Using Internal Call Forward
While away from your desk To reinstate Call Forward to the same number: Forward Forward Press the Forward soft key twice. Using Internal Call Forward Use Internal Call Forward to accept only calls originating at internal DNs to ring at another DN. Calls originating outside your IP Deskphone system still ring at your IP Deskphone.
Page 159: Using Remote Call Forward
While away from your desk To deactivate Internal Call Forward: Choose one of the following: IntForward — Press the Internal Call Forward and press the Cancel soft key. — Lift the handset and enter the Internal Call Forward Deactivate FFC. To reinstate Call Forward to the same number: Press the Internal Call Forward...
Page 160 While away from your desk 4. Dial your Station Control Password. A dial tone sounds. 5. Choose one of the following: — Dial your DN. — To forward calls to the previous call forward phone number, press the key. (Do not perform Steps 6 and 7.) 6.
Page 161: Securing Your Ip Deskphone
While away from your desk 4. Dial your Station Control Password. 5. After you hear the dial tone, dial your 6. Press the key. Securing your IP Deskphone Use the Electronic Lock feature to prevent others from making calls from your IP Deskphone.
Page 162 While away from your desk 4. Choose one of the following: — If dialing locally, press the Goodbye (Goodbye) key. — If dialing the FCC remotely, dial your To unlock your IP Deskphone: 1. Lift the handset. 2. Dial the Electronic Lock Deactivate FFC.
Page 163: Talking With More Than One Person
Talking with more than one person Talking with more than one person Use the following features to enable conversations between more than two people: • “Using the Call Join feature” on page 163 • “Setting up a conference call” on page 163 •...
Page 164 Talking with more than one person To set up a conference call: Conf 1. While on a call, press the Conference soft key to place the party on hold. You hear a dial tone. 2. Dial the number of the person you want to add to the conference call.
Page 165: Using Conferee Selectable Display
Talking with more than one person 2. Press the line (DN) key beside the flashing status icon to return to your original call Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and disconnect a conferee from the conference call. To view active conferees: 1.
Page 166: Using Group Call
Talking with more than one person 2. Press the key on which the conference call is established. 3. Choose one of the following: — For a single conferee, press the (Goodbye) Goodbye key. If configured, the Conference Count Display returns an updated total count of conferees.
Page 167 Talking with more than one person — When a person in your group is on a conference call or another group call, they are not connected to your group call. — After everyone in the group has answered, only the person who made the group call can put the call on hold.
Page 168: Working Without Interruption
Working without interruption Working without interruption This section describes features that provide uninterrupted work time. Using Make Set Busy Use the Make Set Busy feature to make your IP Deskphone appear busy to all callers. To activate Make Set Busy: Choose one of the following: MakeSetBsy —...
Page 169 Working without interruption Contact your system administrator to learn which treatment is configured for your IP Deskphone. Figure 33: Call Deflect key If you press the Deflect key and no special call treatment has been configured, your caller receives a busy signal.
Page 170: Additional Call Features
Additional call features Additional call features Contact your system administrator to determine if the following call features are available on your IP Deskphone. • “Using AutoDial Transfer” on page 170 • “Using the Buzz signal” on page 171 • “Using Call Page Connect to make an announcement” on page 171 •...
Page 171: Using The Buzz Signal
Additional call features 3. Press the Goodbye key to end the call. (Goodbye) Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. Two IP Deskphones that are linked together enable one person to signal the other.
Page 172: Using Centrex/Exchange Line Switchhook Flash
Additional call features 2. Dial the Page Trunk Access Code complete the connection to the page system. 3. Make your announcement. 4. Press the Goodbye (Goodbye) Using Centrex/Exchange Line Switchhook Flash Use the Centrex/Exchange Line Switchhook Flash feature during an established call to use a Centrex service, such as Call Transfer or Three- Way Calling.
Page 173 Additional call features To charge a local or long-distance call to an account before you dial: 1. Lift the handset. Charge 2. Choose one of the following: — Press the Charge soft key. — Dial the Call Detail Recording FFC. 3.
Page 174 Additional call features 4. Press the line (DN) key to return to the 2498 call. To charge a call to an account when you transfer a call: Trans 1. Press the Transfer soft key. The call is placed on hold. 2.
Page 175 Additional call features To charge a call to an account when you add someone to a conference call: Conf 1. Press the Conference soft key. The call is placed on hold. 2. Choose one of the following: Charge — Press the Charge soft key.
Page 176: Using Enhanced Override
Additional call features Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a call or a consultation call, such as placing a call on hold and calling another party. To use Enhanced Override: You receive a busy signal after dialing a phone number.
Page 177: Using Forced Camp-On Feature
Additional call features Using Forced Camp-on feature Use the Forced Camp-on feature to automatically ring another IP Deskphone (internal or external) immediately after that IP Deskphone disconnects from its current call. To use Forced Camp-on: You receive a busy signal after dialing a phone number.
Page 178: Overriding A Busy Signal
Additional call features Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy signal: 1. You receive a busy signal after dialing a phone number. 2. Choose one of the following: —...
Page 179: Using Radio Page
Additional call features To use Privacy Release in an established state: Press the Privacy Release soft key PrvRls during a call. People can join the call by pressing the shared number (DN) key on their IP Deskphone (Multiple Appearance DN feature). Using Radio Page Use the Radio Page feature to page a person and stay on the line until they answer.
Page 180 Additional call features 4. If your call goes unanswered for a preset time period and a 15-second high- pitched tone sounds followed by silence, (Goodbye) press the Goodbye key or replace the handset. To use Automatic Post-selection: The called party is either busy on the IP Deskphone or away from their desk.
Page 181: Using Voice Call
Additional call features To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any IP Deskphone. 1.
Page 182 Additional call features To respond to a voice call: Your IP Deskphone rings once and the caller's voice transmits through your speaker. Lift the handset.
Page 183: Additional Phone Features
Additional phone features Additional phone features The following features are described in this section: • “Using the Personal Directory” on page 183 • “Using the Callers List” on page 186 • “Using the Redial List” on page 188 • “Using Virtual Office” on page 190 •...
Page 184 Additional phone features Next 3. Press the Next soft key. 4. Use the dialpad to enter the phone number. 5. Do one of the following: Done Cancel — Press the Done soft key to save the new entry. — Press the Cancel soft key to return to the Add screen.
Page 185 Additional phone features To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Delete 2. Press the Delete soft key. 3. Choose one of the following: Confirm Cancel — Press the Confirm soft key to delete the entry.
Page 186: Using The Callers List
Additional phone features Using the Callers List The Callers List feature logs all incoming calls. The Callers List can store up to 100 entries. When the list is full, the system overwrites the oldest entry. Use the Callers List feature to review missed calls and to dial calls. The Callers List contains: •...
Page 187 Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Dial 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Delete 2.
Page 188: Using The Redial List
Additional phone features To delete the entire Callers List: Delete 1. Press the Delete soft key. 2. Choose one of the following soft keys: — to delete the entire Callers List — to return to the previous screen Using the Redial List The Redial List feature logs all outgoing calls.
Page 189 Additional phone features To dial an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Dial 2. Press the Dial soft key. To delete an entry: 1. Press the Up/Down navigation keys to scroll and highlight the desired entry. Delete 2.
Page 190: Using Virtual Office
You can use an IP Deskphone as a Remote phone to connect to your Avaya 1165E IP Deskphone even if it is a different IP Deskphone model. Table 13 shows the IP Deskphones on which you can use Virtual Office to connect to your Avaya 1165E IP Deskphone.
Page 191: Logging In To Virtual Office
Yes, with restrictions Avaya 1140E IP Deskphone Yes, with restrictions Avaya 1150E IP Deskphone Avaya 1165E IP Deskphone Logging in to Virtual Office If the IP Deskphone is configured for Virtual Office, the Virtual soft key is displayed, as shown in Figure 34 on page 192.
Page 192 Additional phone features Figure 34: Virtual soft key To activate Virtual Office on your Office IP Deskphone from your Remote IP Deskphone: 1. Press the Virtual soft key. Virtual 2. At the prompt, enter your user ID. 3. Press Enter. 4.
Page 193: Using Virtual Office On Your Remote Ip Deskphone
Remote phone. Figure 35 on page 193 shows an Avaya 1165E IP Deskphone logged in as a Remote phone to an Avaya 1165E IP Deskphone Office phone. All the features appear as they do on your Office Avaya 1165E IP Deskphone.
Page 194 Figure 37 on page 195 shows an Avaya 2050 IP Softphone logged in as a Remote phone to an Avaya 1165E IP Deskphone Office phone. In this case, the information display is arranged in a different fashion, but all the...
Page 195: Using Virtual Office On Your Office Ip Deskphone
Additional phone features Figure 37: Logged in to an Avaya 1165E IP Deskphone using an Avaya 2050 IP Softphone Regardless of what model of IP Deskphone you use as a Remote phone, a User information line appears, which lists the number of your Office IP Deskphone.
Page 196 Additional phone features Figure 38: Office phone displays the message Logged Out When activated for Virtual Office by a remote IP Deskphone, your Office IP Deskphone is logged out and no longer operational. If this is the case when you return to your office, you can disconnect the remote login and regain control of your Office phone.
Page 197: Logging Out Of Virtual Office
Additional phone features To regain operation of a IP Deskphone being used for Virtual Office: Choose one of the following: — To completely disconnect your Office IP Deskphone from the Remote IP Deskphone: Home a. Press the Home key. b. Enter your User ID and password (this logs the Office IP Deskphone back on to your office network).
Page 198: Troubleshooting Virtual Office
Additional phone features Deskphones can still be used to make emergency calls. “Emergency Calls only” is displayed on the IP Deskphone display when not logged in to Virtual Office. When the phone goes off-hook, dial tone is available for emergency calls only. All other calls are restricted. Troubleshooting Virtual Office Virtual Office can cause error messages to display on-screen.
Page 199 Permission Incorrect User ID Enter correct User ID. Denied (4) entered. Attempt to log in to a Go to an Avaya 1120E remote Avaya 1120E IP IP Deskphone, Avaya Deskphone, Avaya 1140E IP Deskphone, 1140E IP Deskphone, or Avaya 2050 IP...
Page 200: Using Media Gateway 1000B
Additional phone features Table 14: Troubleshooting Virtual Office (Part 3 of 3) Displayed Probable cause Actions message Server Network problem. Notify system Unreachable (1) administrator if the problem persists. Server Network problem. Notify system Unreachable (2) administrator if the problem persists. VOUD Remote IP Deskphone Notify the system...
Page 201: Using Test Local Mode
Additional phone features Features such as Personal Directory, Redial List, and Callers List are not available when operating in Local Mode. When in Local Mode, the IP Deskphone displays the message LOCAL MODE. Using Test Local Mode Use Test Local Mode to check Local Mode functionality (make and receive IP Deskphone calls).
Page 202: Troubleshooting Mg 1000B
Additional phone features 3. Press Enter (the IP Deskphone registers back to the main office). Troubleshooting MG 1000B The MG 1000B can cause error messages to display on-screen. Table 15 lists error messages and describes actions to correct the causes. Table 15: Troubleshooting MG 1000B Display message Probable cause...
Page 203: Using Hospitality Features
Using Hospitality features Using Hospitality features Hospitality features are intended for hotel operations. Configuring Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your IP Deskphone, you can program the system to automatically place a call to you at a predetermined time. When you answer the call, recorded music plays for up to 30 seconds, followed by a prerecorded announcement or the attendant.
Page 204 Using Hospitality features To cancel an Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. (Goodbye) To verify the time for the Automatic Wake-Up call: 1. Lift the handset. 2. Dial the Automatic Wake-Up Verify FFC.
Page 205: Activating Message Registration
Using Hospitality features Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your hotel phone calls. To read meters: 1. Press the Message Registration key. 2. Dial the room Directory Number (DN). 3. Press the Message Registration key.
Page 206: Using Maid Identification
Using Hospitality features To reset a meter to zero: 1. Press the Message Registration key. 2. Dial the room Directory Number (DN). 3. Press the key. 4. Press the Message Registration key. Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Deskphone in each room.
Page 207: Displaying Room Status
Using Hospitality features 3. Dial one of the following cleaning status codes: = Cleaning requested = Cleaning in progress = Room cleaned = Room passed inspection = Room failed inspection = Cleaning skipped The interrupted dial tone sounds. 4. Press the key.
Page 208 Using Hospitality features 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested = Cleaning in progress = Room cleaned...
Page 209 Using Hospitality features 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: = Room vacant = Room occupied The second digit indicates the cleaning status of the room: = Cleaning requested = Cleaning in progress = Room cleaned...
Page 210: Accessing External Server Applications
Accessing External Server Applications Use External Server Applications to access a variety of applications directly from your Avaya 1165E IP Deskphone. To find out what features and services are available, contact your system administrator. Depending on what is available on your system, your phone can provide information;...
Page 211: Using Save Key
Accessing External Server Applications 2. To stop the call recording, press the key again. Using SAVE key Use the SAVE feature key to save the recording of an active call. This key is associated with the active user ID and is operational only if a call is active.
Page 212: Flexible Feature Codes (Ffcs)
Flexible Feature Codes (FFCs) Flexible Feature Codes (FFCs) Table 16 to track the FFCs assigned by your system administrator. Table 16: Flexible Feature Codes Feature Feature Automatic Wake-Up Make Set Busy Activate Activate Automatic Wake-Up Make Set Busy Deactivate Deactivate Automatic Wake-Up Malicious Call Trace Verify...
Page 213: Quick Reference
Quick Reference Quick Reference This chapter is the Quick Reference Card for the Avaya 1165E IP Deskphone. Print this chapter as a reference guide Feature Operation AutoDial Store AutoDial AutoDial AutoDial AutoDial Display Display Call Forward Forward Forward Activate Forward...
Page 214: Legend
Quick Reference When notified RngAgn RngAgn Deactivate Transfer Trans Trans Adjust Volume (Volume +) (Volume -) Mute (On/Off) Legend Icon Action Indicates the key cap text label. For example, (Message). Lift the handset, press the line (DN) key or the Handset key.
Page 215: Services And Telephone Options Menus
Avaya 1165E IP Deskphone User Guide. Note: The Services menu contains the Telephone Options, Password Admin, Virtual Office, and MG 1000B menus. Some options are not available on all Avaya 1165E IP Deskphones. Consult your system administrator.
Page 216 Quick Reference...
Page 217: Regulatory And Safety Information
Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user’s authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
Page 218 Regulatory and safety information colocated or operated in conjunction with any other antenna or transmitter. Table 17 lists EMC compliance for various jurisdictions. Table 17: EMC compliance Jurisdiction Standard Description United FCC CFR 47 Part Class B Emissions: FCC Rules for States Radio Frequency Devices (see Notes 1 and 2)
Page 219: Other
EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declara- tion may be obtained from or Avaya Inc., 211 Mt. Airy www.avaya.com Road, Basking Ridge, NJ 07920 USA. Bluetooth wireless technology: This portable device with its antenna complies with FCCs RF radiation exposure limits for an uncontrolled environment.
Page 220: Denan Regulatory Notice For Japan
Regulatory and safety information DenAn regulatory notice for Japan...
Page 221: Third Party Terms
Avaya to make the source code for such Open Source Components available in source code format to its licensees, or that require Avaya to disclose the license terms for such Open Source Components. For a period of three years from your date of purchase of a product containing any of the software listed below from Avaya Inc., any Avaya affiliate or an authorized Avaya reseller, we...
Page 222: Gnu
Third party terms * This software/database is a "United States Government Work" under the terms of the United States Copyright Act. It was written as part of the author's official duties as a United States Government employee and thus cannot be copyrighted. This software/database is freely available to the public for use.
Page 223 Third party terms away your freedom to share and change it. By contrast, the GNU General Public License is intended to guarantee your freedom to share and change free software--to make sure the software is free for all its users. This General Public License applies to most of the Free Software Foundation\'s software and to any other program whose authors commit to using it.
Page 224 Third party terms another language. (Hereinafter, translation is included without limitation in the term \"modification\".) Each licensee is addressed as \"you\". Activities other than copying, distribution and modification are not covered by this License; they are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered only if its contents constitute a work based on the Program (independent of having been made by running the Program).
Page 225 Third party terms to work written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective works based on the Program. In addition, mere aggregation of another work not based on the Program with the Program (or with a work based on the Program) on a volume of a storage or distribution medium does not bring the other work under the scope of this License.
Page 226 Third party terms or distribute the Program or its derivative works. These actions are prohibited by law if you do not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program), you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or modifying the Program or works based on it.
Page 227 Third party terms Free Software Foundation may publish revised and/or new versions of the General Public License from time to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new problems or concerns.
Page 228 Third party terms want it to be of the greatest possible use to the public, the best way to achieve this is to make it free software which everyone can redistribute and change under these terms. To do so, attach the following notices to the program.
Page 229: Openssl
Third party terms OpenSSL The following component is licensed under OpenSSL license: OpenSSL 0.9.7b OpenSSL License /* ===================================================== * Copyright (c) 1998-2008 The OpenSSL Project. All rights reserved. * Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * 1.
Page 230 Third party terms * 6. Redistributions of any form whatsoever must retain the following acknowledgment: "This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/)" * THIS SOFTWARE IS PROVIDED BY THE OpenSSL PROJECT ``AS IS'' AND ANY EXPRESSED OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE...
Page 231 Third party terms * This library is free for commercial and non-commercial use as long as the following conditions are aheared to. The following conditions apply to all code found in this distribution, be it the RC4, RSA, lhash, DES, etc., code;...
Page 232: Zlib
Third party terms * THIS SOFTWARE IS PROVIDED BY ERIC YOUNG ``AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES;...
Page 233: Curl
Third party terms 1. The origin of this software must not be misrepresented; you must not claim that you wrote the original software. If you use this software in a product, an acknowledgment in the product documentation would be appreciated but is not required. 2.
Page 234: Libpng
Third party terms dealings in this Software without prior written authorization of the copyright holder. END OF TERMS AND CONDITIONS Libpng The following component is licensed under libpng license: Libpng 1.2.37 - June 4, 2009 Libpng License This copy of the libpng notices is provided for your convenience. In case of any discrepancy between this copy and the notices in the file png.h that is included in the libpng distribution, the latter shall prevail.
Page 235 Third party terms libpng versions 0.97, January 1998, through 1.0.6, March 20, 2000, are Copyright (c) 1998, 1999 Glenn Randers-Pehrson, and are distributed according to the same disclaimer and license as libpng-0.96, with the following individuals added to the list of Contributing Authors: Tom Lane Glenn Randers-Pehrson Willem van Schaik...
Page 236: Kern_Random
Third party terms consequential damages, which may result from the use of the PNG Reference Library, even if advised of the possibility of such damage. Permission is hereby granted to use, copy, modify, and distribute this source code, or portions hereof, for any purpose, without fee, subject to the following restrictions: 1.
Page 237: Convertutf
Third party terms .\" This code is derived from software contributed to Berkeley by Chris Torek. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: .\" 1. Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
Page 238: Wchar Functions
Third party terms Convert UTF ConvertUTF License Copyright 2001-2004 Unicode, Inc. Disclaimer This source code is provided as is by Unicode, Inc. No claims are made as to fitness for any particular purpose. No warranties of any kind are expressed or implied. The recipient agrees to determine applicability of information provided.
Page 239: Libjpeg
Third party terms Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. Neither the name of the <ORGANIZATION> nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.
Page 240 Third party terms (2) If only executable code is distributed, then the accompanying documentation must state that "this software is based in part on the work of the Independent JPEG Group". (3) Permission for use of this software is granted only if the user accepts full responsibility for any undesirable consequences;...
Page 241: Appendix: Connecting The Components
Appendix: Connecting the components Appendix: Connecting the components The following figure shows connections on the 1165E IP Deskphone. Figure 39: Avaya 1165E IP Deskphone connections WARNING Ensure that the protective rubber cap on the Accessory Expansion Module port is in place when the port is not in use.
Page 242: Before You Begin
Before you begin CAUTION Damage to Equipment Ensure you only plug your 1165E IP Deskphone into a 100BaseT Ethernet jack. Plugging your 1165E IP Deskphone into anything other than a 100BaseT Ethernet jack will result severe damage to the IP Deskphone.
Page 243 Appendix: Connecting the components Figure 40: from the stand Release the Avaya 1165E IP Deskphone Use the following steps to connect the components of your IP Deskphone. 1. Remove the stand cover. Pull upward on the center catch as indicated in preceding figure and remove the stand cover. The cable...
Page 244 Appendix: Connecting the components Figure 41: Remove the stand cover 2. Your Avaya 1165E IP Deskphone can be powered by standard IEEE 802.3af Power over Ethernet or by AC power To use Power over Ethernet, where power is delivered from the Ethernet Switch over the LAN cabling infrastructure to the phone (IEEE 802.3af), additional...
Page 245 6. If you are connecting your PC through the IP Deskphone, you require a second CAT-5e or CAT6 cable. Only one cable is included with the Avaya 1165E IP Deskphone package. Install the Ethernet cable connecting the PC to the IP Deskphone (optional). Connect one end...
Page 246 Appendix: Connecting the components Figure 42: Cable routing tracks and mounting holes 8. Wall-mount your IP Deskphone (optional). Your Avaya 1165E IP Deskphone can be mounted either by: (Method A) using the mounting holes on the bottom of the IP Deskphone stand, (Method B) using a traditional-style wall-mount box with RJ-45 connector and 15-cm (6-inch) CAT5e cable (not provided).
Page 247 Appendix: Connecting the components need to remove the IP Deskphone from the wall to adjust the lower screws. When the lower screws are snug, install the IP Deskphone on the mounting screws, and then tighten the top screws. Method B: Attach a 15-cm (6-inch) CAT5e cable (not supplied), position the stand over the mounting rivets, and slide the IP Deskphone down the wall so that the rivets fit into the slots on the stand.
Page 248 Appendix: Connecting the components...
Page 249: Terms You Should Know
Terms you should know Terms you should know Avaya Communication Server 1000 Your office communication system. Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled.
Page 250 Terms you should know Date/time display The current date and time when the IP Deskphone is in an idle state. Directory Number (DN) A number consisting of one to seven digits for an IP Deskphone, and also known as an extension number. Feature display An area that shows status information about the feature in use.
Page 251 A broken or pulsed dial tone that sounds when you access some features on your IP Deskphone. Message/Inbox A fixed key on your Avaya 1165E IP Deskphone that connects to your voice messaging system when the key is pressed. Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen.
Page 252 Terms you should know Services key A fixed key used to access options such as Telephone Options, Password Admin, Virtual Office Login, Virtual Office Logout, Test Local Mode, and Resume Normal Mode. Self-labeled line programmable feature keys The keys on either side of the LCD display area are self-labeled line/programmable feature keys, with labels on the LCD.
Page 253 Terms you should know System or Switch Your office communication system. Switchhook A button on which the handset presses down, disconnecting your call when you replace the handset. The handset (when lifted) releases the switchhook, and you either answer an incoming call or you receive a dial tone to make a call.
Page 254 Terms you should know...
Page 255: Index
Configuration 124 Automatic Answerback 152 Configure area code setup 68 Automatic Wake-Up 203 Configure call log options 78 Avaya Mobile Headset Adapter 96 Configure Callers List log 64 Configure Name Display format 70 Configure New Call indication 66 Background image 86...
Page 256 Index DN 250 Information display 250 Intercom call 141 Internal Call Forward 158 Electronic Lock 161 Interrupted dial tone 251 Encrypted calling 28 Enhanced Override 176 Enter key 17 Language 92 Entering and editing text 31 Language display 59 Expand key 17 Last Number Redial 139 Expansion Module bold font 87 Line (DN) key 15...
Page 257 Index Secure your telephone 161 Security features 28 Off-hook 251 Self-labeled line/programmable Off-hook dialing 128 feature keys 15 Onhook Default Path 72 Services key 19, 252 On-hook dialing 129 Shared Directory Numbers 252 Outline Font 87 Shift/Outbox key 18 Override a busy signal 178 Speaker key 16 Special dial tone 252 Special Prefix code (SPRE) 252...
Page 258 Index Virtual Office 190 Virtual Office login 191 Virtual Office logout 197 Virtual Office on your Remote telephone 193 Voice Call 181 Volume adjustment 57 Volume control bar 15...

Avaya 1165E User Manual

About the Avaya 1165E IP Deskphone

Entering and Editing Text

Virtual Private Network

Configuring Telephone Options

Configuring Local Menu Options

Making a Call

Answering a Call

While on an Active Call

Incoming Calls

While Away from Your Desk

Talking with more than One Person

Working Without Interruption

Additional Call Features

Additional Phone Features

Using Hospitality Features

Accessing External Server Applications

Flexible Feature Codes (Ffcs)

Quick Reference

Regulatory and Safety Information

Third Party Terms

Appendix: Connecting the Components

Terms You Should Know

Index

Quick Links

User Guide

Troubleshooting

Need help?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Avaya 1165E

Summary of Contents for Avaya 1165E