Avaya NN43170-100 User Manual
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Avaya NN43170-100 User Manual

Avaya NN43170-100 User Manual

Avaya ip deskphone with sip software user guide
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Avaya 1165E IP Deskphone
with SIP Software User
Guide
Avaya Communication Server 1000
Document Status: Standard
Document Version: 01.02
Part Code: NN43170-100
Date: August 2010

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Summary of Contents for Avaya NN43170-100

  • Page 1 Avaya 1165E IP Deskphone with SIP Software User Guide Avaya Communication Server 1000 Document Status: Standard Document Version: 01.02 Part Code: NN43170-100 Date: August 2010...
  • Page 2 Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc.

  • Page 3: Revision History

    Revision history August 2010 Standard 01.01. This document is up-issued to support SIP software Release 3.2. Revision history...
  • Page 4 Revision history...

  • Page 5: Table Of Contents

    Other ..........53 Using your Avaya 1165E IP Deskphone ....54 Getting Started .
  • Page 6 Confirmation logon screen ......85 Logging off from the Avaya 1165E IP Deskphone ..86 Logging off multiple user accounts .
  • Page 7 Generic USB headset ......113 Avaya USB headset adapter with HID ....114 Third–party USB headsets with HID .
  • Page 8 Contents Receiving a call ........149 Caller identification ......149 Answering an incoming call .
  • Page 9 Call Outbox ........191 Accessing the Call Outbox .
  • Page 10 Contents Transferring a call ....... . . 226 Using the Park Call feature ......230 Using Park Call .
  • Page 11 Additional logins ....... 282 Automatic login ....... . 283 Logging out .
  • Page 12 Contents Checking for updates ......303 Switching the proxy ......304 Resetting the phone .
  • Page 13 Contents Terms you should know ......369 Index ......... . 375...
  • Page 14 Contents...

  • Page 15: Welcome

    (See Note 1). Experience the display capabilities by personalizing the background image of the Avaya 1165E IP Deskphone display, and loading digital pictures into the IP Deskphone to view a Digital Picture Slideshow when the IP Phone is idle. The audio experience is enhanced through...
  • Page 16 USB flash drive and powered hubs • USB access control (USB lock) that controls how the USB port on the Avaya 1165E IP Deskphone can be used • support for Graphical External Application Server (GXAS) protocol that enables External Application Server APIs to provide feature...

  • Page 17: Ip Deskphone Controls

    Welcome IP Deskphone controls Figure 1 shows the Avaya 1165E IP Deskphone. Figure 1: Avaya 1165E IP Deskphone...
  • Page 18 Welcome This section describes the controls on your Avaya 1165E IP Deskphone. Your Avaya 1165E IP Deskphone can have fixed keys with icons or with labels. This document presents both versions of the fixed key. The keys on either side of the LCD display...
  • Page 19 Press the built-in speaker and microphone of the Avaya 1165E IP Deskphone. The Handsfree LED indicator on the Handsfree handsfree is active. Use the menus and lists that appear on the LCD display screen or for text entry. The outer part of this key cluster rocks for up, down, left, and right movements.
  • Page 20 When a message is waiting, the red Alerter/Message Waiting indicator Also, when the ringer sounds, this indicator flashes. When your Avaya 1165E IP Deskphone firmware is being updated, the blue Status Lamp indicator flashes. To find out if additional features are supported for this lamp, contact your administrator.
  • Page 21 Press the Quit/Stop key to exit an active menu or dialog. Pressing the does not affect the status of active calls. Press the Shift/Outbox between two feature key pages, and to access an additional six lines or features. This function is not available on all phones; consult your system administrator.
  • Page 22 Welcome Press the Services key, and then use the navigation keys to access the following items: • Telephone Options: — Volume adjustment... — Contrast adjustment — Language... — Date/Time — Display diagnostics — Local Dialpad Tone — Set Info — Diagnostics —...
  • Page 23 Press the Local Tools menu, and then use the Left / (Services) Right navigation keys to access the following items: • (Services) • • • If you attempt to access the Local Tools (Navigation keys) menu, and a dialog box appears prompting you for a password, contact your system administrator.

  • Page 24: Ip Deskphone Display

    Welcome IP Deskphone display The Avaya 1165E IP Deskphone provides a 4.1 inch (diagonal measured) color QVGA TFT display, capable of displaying a QVGA 320 x 240 (width by height) image. The graphics controller supports 24-bit color (16 million colors).

  • Page 25: Usb Support

    Figure 3: Avaya 1165E IP Deskphone LCD screen USB support The Avaya 1165E IP Deskphone has a USB port for connecting a USB keyboard, USB mouse, USB headset, and USB flash drive. The Avaya 1165E IP Deskphone supports powered downstream 1.1-compliant USB hubs, including USB 2.0 hubs, if they offer USB 1.1-backwards...

  • Page 26: Available Avaya 1165E Ip Deskphone Call Features

    USB keyboards with built-in hubs. If a hub is involved, use external power. You can plug a USB flash drive into the USB Port of the Avaya 1165E IP Deskphone or on a powered hub connected to the IP Deskphone, and transfer files to and from the IP Deskphone.

  • Page 27: Context-Sensitive Soft Keys

    Context-sensitive soft keys Your Avaya 1165E IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context-sensitive soft keys access different features and menus depending on the state of the IP Deskphone and the menu you access. Figure 4 on page 27 shows the context-sensitive soft keys while the IP Deskphone is in the idle state.
  • Page 28 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 2 of 7) Item abc or 123 Msgs Function Press the context-sensitive soft key to toggle between alpha and numeric input modes. • To type letters, the sensitive soft key must be displayed.
  • Page 29 Table 1: Menu items accessed through context-sensitive soft keys (Part 3 of 7) Item More… When you press the More… time, the following context-sensitive soft keys appear on the menu list. Function Press the More… context-sensitive soft key to select a new menu list of context-sensitive soft keys (three menu lists are available).
  • Page 30 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 4 of 7) Item CallFwd Retrve More… When you press the More… time, the following context-sensitive soft keys appear on the menu list. ScrnSvr Function Press the CallFwd context-sensitive soft key to forward all calls to a specified address.
  • Page 31 Table 1: Menu items accessed through context-sensitive soft keys (Part 5 of 7) Item Presnce Prefs Function Press the Presnce context-sensitive soft key to configure the presence status for your IP Deskphone. Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1.
  • Page 32 Welcome Table 1: Menu items accessed through context-sensitive soft keys (Part 6 of 7) Item Prefs Function 4. Language—use to change the interface language. 5. Misc Options—use to access the following options: — Alpha Dialing — Search Method — Incoming Privacy —...

  • Page 33: Idle Display Screen After Dial Pad Input

    Table 1: Menu items accessed through context-sensitive soft keys (Part 7 of 7) Item Prefs More… Idle display screen after dial pad input After you enter information using the dial pad (there is no dial tone or preceding line selection), the context-sensitive soft keys displayed on the idle screen appear as shown in Figure 5: Idle display screen after dial pad input Function...
  • Page 34 [Redial] [abc] [Msgs] [More...]. “Your Avaya 1165E IP Deskphone has four context-sensitive soft keys beneath the LCD screen. The context- sensitive soft keys access different...

  • Page 35: In-Call Context-Sensitive Soft Keys

    In-call context-sensitive soft keys When a call is active, use the context-sensitive soft keys to access the menu items shown in Figure 6 on page Figure 6: In-call context-sensitive soft keys Table 3 on page 35 lists the context-sensitive soft keys you can use to access menu items during an in-call session.
  • Page 36 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 2 of 10) Item Audio Function Press the Audio context-sensitive soft key to access the following features: Tones • Ring Pattern — Select test patterns from 1 to 8 •...
  • Page 37 Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 3 of 10) Item Audio Function Voice • Set the volume for the following: — Handset Volume — Headset Volume — Handsfree Volume Codecs Select the Audio Codecs: •...
  • Page 38 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 4 of 10) Item Function Bluetooth Setup • Enable Bluetooth (enable or disable) • To unpair Device select UnPair. If Bluetooth is enabled, select: • Search devices (phone searches the bluetooth devices and lists the discovered devices...
  • Page 39 Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 5 of 10) Item Activate More… Function Activate context-sensitive soft key appears when the call is not active. The most common usage of this key is when the call displayed onscreen is a call that was parked against the user (or a call that the user placed on hold).
  • Page 40 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 6 of 10) Item More… When you press the More… time, the following context-sensitive soft keys appear on the menu list. NewCall Function • If you press the More…...
  • Page 41 Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 7 of 10) Item Park Retrve More… When you press the More… second time, the following context-sensitive soft keys appear on the menu list. Prefs Function Press the Park context-sensitive...
  • Page 42 Welcome Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 8 of 10) Item Prefs Function 2. Audio—use to adjust tones and volume settings, to configure a USB headset, and to access the Bluetooth wireless technology setup.
  • Page 43 Table 3: Menu items accessed during an in-call session through context-sensitive soft keys (Part 9 of 10) Item Prefs Function 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7.

  • Page 44: Navigation Keys

    Navigation keys This section provides information about keys you can use to navigate within the menus of your Avaya 1165E IP Deskphone. Note: Menu items are sorted by number. You can select menu items in one of the following ways: •...
  • Page 45 Navigation Key Cluster • Scroll long lines of text when you view caller ID. Note: The Avaya 1165E IP Deskphone automatically scrolls long lines of text from right to left for entries such as in your address book or your Call Inbox. When...

  • Page 46: Using A Usb Mouse

    Navigation Key Cluster Using a USB Mouse The Avaya 1165E IP Deskphone is equipped with a USB port in which you can connect a USB mouse. You can use the USB mouse to activate context-sensitive soft key items and menu items.

  • Page 47: Available Avaya 1165E Ip Deskphone Call Features

    Available Avaya 1165E IP Deskphone call features The Avaya 1165E IP Deskphone is designed to be supported by various call servers. The specific call server in which the Avaya 1165E IP Deskphone is connected to determines whether certain features are available to your phone.

  • Page 48: Secure Connection

    Figure 7 on page 66 is an example of a secure connection when the IP Phone is idle. The security icon is visible on the IP Deskphone screen. Figure 7: Example of a secure connection when the IP Deskphone is idle...
  • Page 49 Welcome Figure 8: Example of a secure connection during an active call...

  • Page 50: Regulatory And Safety Information

    Consult the dealer or an experienced radio/ TV technician for help. Note: The user should not make changes or modifications not expressly approved by Avaya. Any such changes could void the user authority to operate the equipment This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à...
  • Page 51 • This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body (excluding the handset). This transmitter must not be collocated or operated in conjunction with any other antenna or transmitter.
  • Page 52 Regulatory and safety information Table 5: EMC compliance (Part 2 of 2) Jurisdiction Standard European EN 55022 Community EN 55024 EN 61000-3-2 EN 61000-3-3 Japan VCCI Table 6 lists Safety compliance for various jurisdictions. Table 6: Safety compliance Jurisdiction Standard United States UL 60950-1 Canada...

  • Page 53: Other

    This equipment complies with the CE Marking requirements. EU Countries: This device complies with the essential requirements and other relevant provisions of Directive 1999/5/EC. A copy of the Declaration may be obtained from http://support.avaya.com/css/ appmanager/public/support. Australia: AS/ACIF S004: Voice Frequency Performance Requirements for Customer Equipment...

  • Page 54: Using Your Avaya 1165E Ip Deskphone

    After you familiarize yourself with the Avaya 1165E IP Deskphone features, you can start to use the IP Deskphone. Getting Started This section provides information about how to use the Avaya 1165E IP Deskphone. Carefully read each section before you operate the new Avaya 1165E IP Deskphone.

  • Page 55: Before You Begin

    Deskphone into an Integrated Service Digital Network (ISDN) connection. Severe damage to the Avaya 1165E IP Deskphone can result. Connecting the components Figure 9 on page 56 shows the connections on the Avaya 1165E IP Deskphone. Using your Avaya 1165E IP Deskphone...
  • Page 56 Using your Avaya 1165E IP Deskphone Figure 9: Avaya 1165E IP Deskphone connections Accessory Expansion Module port Connector WARNING Ensure that the protective rubber cap on the Expansion Module port is in place when the port is not in use.

  • Page 57: Wall-Mount Lever

    “Wall-mounting the IP Deskphone (optional)” on page 62 Figure 10: Wall-mount lever WARNING Your Avaya 1165E IP Deskphone is shipped with the base locked in position. To avoid damaging your phone, press the wall-mount lever, located under the Handsfree key as indicated in the previous figure, to release the base and pull it away from the phone.

  • Page 58: Connecting The Ac Power Adapter (Optional)

    Connecting the AC power adapter (optional) Your Avaya 1165E IP Deskphone supports AC power and Power over Ethernet (PoE) options, including IEEE 802.3af standard power. For AC power, use the Avaya AC adapter only. You can order the optional Avaya AC adapter (N0023000) separately. WARNING Use only the approved Avaya AC Adapter (model #N0023000) with your Avaya 1165E IP Deskphone.

  • Page 59: To Use Gigabit Ethernet, You Must Connect To The Lan Through Cat-5E (Or Later) Cables

    To use gigabit Ethernet, you must connect to the LAN through CAT-5e (or later) cables. Connecting the handset Use the following procedure to connect the handset to the Avaya 1165E IP Deskphone. 1. Connect the end of the handset cable with a short straight section to the handset.

  • Page 60: Connecting The Headset (Optional)

    Using your Avaya 1165E IP Deskphone Connecting the headset (optional) Perform the following procedure to connect the optional headset to the Avaya 1165E IP Deskphone. 1. On the back of the phone, plug the headset connector into the RJ-9 headset jack marked with the ) symbol.

  • Page 61: Connecting The Lan Ethernet Cable

    PoE, you can power your IP Deskphone through the LAN port. To connect your Avaya 1165E IP Deskphone to your LAN use the following procedure: 1. Connect one end of the supplied Ethernet cable to the back of your IP Phone by using the RJ-45 connector marked with the % symbol.

  • Page 62: Installing Additional Cables

    Method A Wall-mounting the IP Deskphone (optional) You can mount your Avaya 1165E IP Deskphone on a wall either by: (method A) using the mounting holes on the bottom of the phone stand or (method B) using a traditional-style wall-mount box with an RJ-45 connector and 15 centimeter (cm) (6-inch) RJ-45 cord (not provided).
  • Page 63 5. When the lower screws are snug, install the phone on the mounting screws, and then tighten the top screws. Figure 13: Rotate the phone into the wall mount position. Using your Avaya 1165E IP Deskphone “Removing the stand (Method A). You need to remove...

  • Page 64: Entering Text

    Ensure the phone is securely locked in position. Attention: To add an I Expansion Module for Avaya 1100 Series IP Deskphones, see Expansion Module for Avaya 1100 Series IP Deskphones (SIP Firmware) User Guide (NN43110-301).

  • Page 65: Entering Text Using The Telephone Dialpad

    You can use the following methods to enter and edit text on your Avaya 1165E IP Deskphone: • “Entering text using the telephone dialpad” on page 65 • “Entering text using the USB keyboard” on page 70 Entering text using the telephone dialpad...
  • Page 66 Using your Avaya 1165E IP Deskphone • To enter the next letter, press the dialpad key 6 twice to cycle to the letter r. When entering alphanumeric information, the represents the characters in character, press the dialpad number until you reach the one you need. For example, to enter a question mark...

  • Page 67: Enabling And Disabling The # Ends Dialing Feature

    Note: No letters are associated with the 0 key. Enabling and disabling the # Ends Dialing feature You can enable the Avaya 1165E IP Deskphone to use the octothorpe (#) symbol to immediately dial the address or phone number. To enable the # Ends Dialing feature:...
  • Page 68 Using your Avaya 1165E IP Deskphone To disable the # Ends Dialing feature: Prefs Back 1. To turn off # Ends Dialing, press the Prefs context-sensitive soft key, and then select Misc Options. Highlight Ends Dialing and press the context-sensitive soft key.

  • Page 69: Setting The Dialpad To Alphanumeric Dialing

    Setting the dialpad to alphanumeric dialing To eliminate the need to press the when you enter text, you can set the Avaya 1165E IP Deskphone dialpad default to alphabetic mode. To set the dialpad to alphabetic mode as the default:...

  • Page 70: Entering Text Using The Usb Keyboard

    Using your Avaya 1165E IP Deskphone Back Entering text using the USB keyboard You can connect a USB keyboard to the USB port of your Avaya 1165E IP Deskphone to enter text and numbers, access some features, and duplicate some functions.
  • Page 71 Left arrow of Navigation Cluster Arrow Left Left arrow of Navigation Cluster Arrow Right Right arrow of Navigation Cluster Arrow Up Up arrow of Navigation Cluster Arrow Down Down arrow of Navigation Cluster Enter Enter Using your Avaya 1165E IP Deskphone...

  • Page 72: Accessing The Avaya 1165E Ip Deskphone

    You require a log on ID and a password to log on to a server with your Avaya 1165E IP Deskphone. Logging on Whenever you log on to your Avaya 1165E IP Deskphone you must do the following: • confirm your logon ID •...

  • Page 73: Automatic Login

    When you log on to your Avaya 1165E IP Deskphone you must confirm your logon ID, enter your password, and select the duration of this session. However, the first time you use your Avaya 1165E IP Deskphone, you need to complete some of the following procedures: •...
  • Page 74 Login prompt. Note: You must enter an admin password before you can edit the domain in which the Avaya 1165E IP Deskphone connects. 2. Press the Up/Down highlight the new domain you want to use.

  • Page 75: Password Protection For Domains

    When you edit the domain from the server settings under the Network menu, you are prompted to enter the admin password. After you enter the password, the Domain page appears. When you press the Accessing the Avaya 1165E IP Deskphone 3. Choose one of the following: — Press the...

  • Page 76: Selecting A Language

    Server Settings menu. Selecting a language Your Avaya 1165E IP Deskphone has the capacity to operate using other languages, such as French. The system administrator can provision the IP Deskphone with up to five languages. If the phone is provisioned with...

  • Page 77: Logging On To Your Ip Deskphone

    You need to log on to your IP Deskphone when you first install and restart your IP Deskphone and anytime you log off or reboot. Note: When you log on to the Avaya 1165E IP Deskphone for the first time, the system prompts you for a location. For more information, see “Selecting a location”...
  • Page 78 Accessing the Avaya 1165E IP Deskphone Login 2. Use the dialpad to enter your user ID login at the prompt. Note: Use the left navigation key to backspace and remove a previous user 3. Press the Login context-sensitive soft key.
  • Page 79 Accessing the Avaya 1165E IP Deskphone 4. Enter your password by using the dialpad. Note 1: When you enter your password, the last character entered appears. However, all previous characters are hidden. Note 2: When you enter your password and you use the navigation key to...

  • Page 80: Setting The Duration Of The Login

    Accessing the Avaya 1165E IP Deskphone Setting the duration of the login After you enter your logon ID and password the appears. You can enter the maximum length of time of the session. If you choose to use the default duration Permanent, you remain logged on to the phone until you log off.

  • Page 81: Logging On Multiple User Accounts

    Cancel Logging on multiple user accounts The Avaya 1165E IP Deskphone has a multiuser feature that allows multiple SIP user accounts to be active on the IP Deskphone at the same time. For more information about logging on multiple users, see “Multiuser”...

  • Page 82: Timed Logoff While On A Call

    If you do not respond, the prompt times out in 45 seconds and the phone switches to permanent login. Selecting a location When you first login to the Avaya 1165E IP Deskphone, the system prompts you for a location. The location you select is saved in your User Profile.
  • Page 83 Accessing the Avaya 1165E IP Deskphone location by accessing the phone information screen. For more information, see “Viewing the IP Deskphone information” on page 301.)

  • Page 84: User Profile

    User Profile Your User Profile contains your specific settings and data. You are prompted to create a User Profile the first time you log on to your Avaya 1165E IP Deskphone. If you delete your User Profile, the phone reboots, and you must log on and create a new User Profile.

  • Page 85: Overwriting Your Personal Address Book

    The system administrator configures the system to enable this feature. If a new address book is available on the call server, the Avaya 1165E IP Deskphone prompts you to download the latest address book.

  • Page 86: Logging Off From The Avaya 1165E Ip Deskphone

    Accessing the Avaya 1165E IP Deskphone Figure 16: Logon confirmation screen Logging off from the Avaya 1165E IP Deskphone To log off from the Avaya 1165E IP Deskphone: 1. Press the Services select Logout from the menu. 2. Press the...

  • Page 87: Logging Off Multiple User Accounts

    284. Making an emergency call You can use the Avaya 1165E IP Deskphone to make an emergency call to the Public Safety Answering Point (PSAP) from any accessible screen without logging on. When you pick up the handset, press the handsfree button or headset button without logging on, a message “Emergency calls only”...
  • Page 88 Deskphone returns to the initial state. After the connection is established, the call can be disconnected only by an operator. If you hang up after the connection has been made, the IP Phone switches to loudspeaker. If the loudspeaker is already on, and you press the hang up button, nothing happens.

  • Page 89: Location Information

    Information, and then press the Figure 17 on page 89 displays the Phone Information menu. Figure 17: Phone information menu Figure 18 on page 90 displays the location information. Accessing the Avaya 1165E IP Deskphone Services hard key, choose Phone E911 context-sensitive soft key.
  • Page 90 Accessing the Avaya 1165E IP Deskphone Figure 18: Phone location display You can obtain location information only if it has been configured on your system.

  • Page 91: Configuring The Avaya 1165E Ip Deskphone

    Configuring the Avaya 1165E IP Deskphone You can adjust a few settings of the Avaya 1165E IP Deskphone to conform to the environment where you want to use the phone. These settings are saved to your User Profile. This chapter describes some of the settings that you can customize on your Avaya 1165E IP Deskphone.

  • Page 92: Creating The Idle Screen Text Display

    Configuring the Avaya 1165E IP Deskphone Apply Cancel Creating the idle screen text display You can create a text to display on the screen, while the phone is idle. To create the idle screen display text: Prefs 2. Press the...

  • Page 93: Setting-Up The Backlight Screensaver

    Setting-up the Backlight Screensaver To set the amount of time the LCD screen remains backlit Prefs Select Back Configuring the Avaya 1165E IP Deskphone 4. Choose one of the following: — Press the Save soft key to save the idle screen text display.

  • Page 94: Configuring Menu Auto Back-Out

    Configuring the Avaya 1165E IP Deskphone Configuring Menu Auto back-out You can use the Menu Auto back-out feature to configure the time interval required for the IP Deskphone to go back to the idle screen when the IP Deskphone is left inactive.
  • Page 95 (done after the idle screen is displayed), and is used for menu auto back-outs from that point forward. Configuring the Avaya 1165E IP Deskphone 3. Press the Up/Down scroll through the screen and choose the required time interval.

  • Page 96: Selecting A Ring Pattern

    Configuring the Avaya 1165E IP Deskphone Selecting a ring pattern You can use the ring pattern feature to select the ring pattern for an incoming call. To select the ring pattern for an incoming call: Prefs Select Test Back 1. Press the...

  • Page 97: Adjusting The Volume

    Adjusting the volume You can adjust the volume of the Avaya 1165E IP Deskphone for the following: • ring volume • handset volume • headset volume • handsfree volume A sliding scale appears on the LCD screen display when you adjust the volume.
  • Page 98 Configuring the Avaya 1165E IP Deskphone To adjust the ring volume for an incoming call: Prefs Back 1. Press the Prefs context-sensitive soft key, select Audio, select Tones, and then select Alerting 2. To adjust the ring volume of an incoming call do one of the following: —...

  • Page 99: Adjusting The Volume Of The Handset, Headset, And Handsfree Mode

    Adjusting the volume of the Handset, headset, and Handsfree mode You can adjust the volume for the handset, headset, and the handsfree speaker of the Avaya 1165E IP Deskphone. To adjust the volume of the handset: Prefs Back Configuring the Avaya 1165E IP Deskphone 1.
  • Page 100 Configuring the Avaya 1165E IP Deskphone You can adjust the headset volume on the Avaya 1165E IP Deskphone. To adjust the headset volume: Prefs Back You can adjust the handsfree mode volume on the Avaya 1165E IP Deskphone. 1. Press the...
  • Page 101 To adjust the handsfree mode volume: Prefs Back Configuring the Avaya 1165E IP Deskphone 1. Press the Prefs context-sensitive soft key, select Audio, select Voice, and then select Handsfree. 2. To adjust the handsfree volume use one of the following methods: —...

  • Page 102: Selecting A Language

    Configuring the Avaya 1165E IP Deskphone Selecting a language The display is available in multiple languages. A maximum of five languages are accessible through the phone. The system administrator determines which languages are available for your phone. To select a language:...

  • Page 103: Selecting The Date And Time Format

    Several date and time formats are available. Formats are based on the 12-hour and 24-hour clocks. To select a date format: Prefs Change Change Configuring the Avaya 1165E IP Deskphone 1. Press the Prefs context-sensitive soft key, select Misc Options, and then select Time.
  • Page 104 Configuring the Avaya 1165E IP Deskphone Select Back You can select a time zone for your Avaya 1165E IP Deskphone. To select a time zone: Prefs Change Change 6. Choose one of the following: — Press the Select soft key to save the format and return to the Time Format menu.
  • Page 105 Select Back You can select the time zone format for your Avaya 1165E IP Deskphone. To select a time format: Prefs Change Configuring the Avaya 1165E IP Deskphone 5. Press the Up/Down scroll through and highlight the time zones. Note: Time zones are listed based on GMT format, for example: —...

  • Page 106: Usb Headset

    Back USB headset You can attach only one USB headset to the Avaya 1165E IP Deskphone. (If you add an additional USB headset, the IP Deskphone ignores it without any message.) When you connect the USB headset to the USB port of the IP Phone, the IP Deskphone configures the headset to work with it.

  • Page 107: Headset Menu

    Audio. The Audio option allows you to select and configure the preferred headset. Audio menu with the Headset Selection Configuring the Avaya 1165E IP Deskphone Frequency 8 KHz 8 KHz 8-48 KHz Continuous...
  • Page 108 Configuring the Avaya 1165E IP Deskphone Figure 20: Preferences menu with headset menu item On the IP Deskphone, after you select the Prefs, Audio, and Headset Selection menu items, use the headset screen to select the desired headset and corresponding functional parameters.
  • Page 109 Table 10: Configuration options on the headset screen (Part 1 of 3) Option Active Headset Device Wired Headset Type Configuring the Avaya 1165E IP Deskphone Function Select the active headset device; either USB, Wired, or Bluetooth. Note: The headset can be...
  • Page 110 Configuring the Avaya 1165E IP Deskphone Table 10: Configuration options on the headset screen (Part 2 of 3) Option Enable HID Commands MHA Headset Type Function Enable HID Commands only if USB headset is selected. The checkbox is used to enable...

  • Page 111: Presence Of Usb Headset

    USB devices themselves. The product description has no explicit USB headset indications for the attached USB headset. The following figure displays the headset setting screen. Configuring the Avaya 1165E IP Deskphone Enable the MHA Back Light (only if Avaya headset adapter is detected).

  • Page 112: Audio Format Selection

    16KHz audio, if the headset supports it. The IP Deskphone is a mono device with only one voice channel. For stereo USB headsets detected, the IP Phone replicates one channel voice data to both left and right channels of the headsets to simulate stereo output.The following table lists the audio format requirements supported by the IP Deskphone.

  • Page 113: Generic Usb Headset

    Deskphone does not use the User interface elements on the headset, including LEDs if present. When the USB headset is selected, the voice path to or from the USB headset is used in an active call. Configuring the Avaya 1165E IP Deskphone Values 16 bits Continuous (0) or Discrete (>...

  • Page 114: Avaya Usb Headset Adapter With Hid

    Configuring the Avaya 1165E IP Deskphone Avaya USB headset adapter with HID When you enable the HID support for Avaya USB Mobile or Enhanced adapter, then the IP Deskphone makes use of the UI elements on the adapter. Both type of USB headsets are stimulus devices, as the IP Deskphone can have complete control of the LEDs.
  • Page 115 Message Waiting LED. When a Avaya USB Mobile or Enhanced headset is connected to the IP Deskphone, after enumeration, the IP Deskphone flashes the LEDs on the headset for a short duration to indicate the headset is ready to use.
  • Page 116 Call Answer Outgoing Call Call Release Description The Avaya USB Enhanced Adapter has a port to allow an External Alerter (large LED indicator) to attach to the adapter. The IP Phone uses HID commands to keep the External Alerter synchronized with the red Message Waiting LED on the IP Deskphone and on the adapter.
  • Page 117 Feature Call Mute Volume Up/Down Audio Processing Table 13 on page 117 lists the Avaya USB adapter key mappings. Table 13: Avaya USB adapter key mappings Keys on adapter Blue Key Green Key Red Key Mute Key Volume Up/Down The Blue key is mapped to the Expand key on the IP Deskphone.

  • Page 118: Third-Party Usb Headsets With Hid

    • GN Netcom 9300 series wired and wireless USB headsets The HID support of third-party USB headsets performs differently from the Avaya headset. The headsets are independent devices with an internal state machine to control LED operations and headset behavior.
  • Page 119 Table 14: Third-party USB headset with HID support features (Part 1 of 4) (Part 1 of 4) Feature Key Events LEDs Configuring the Avaya 1165E IP Deskphone Description Both types of headsets have equivalent mechanisms to generate the following key events: •...
  • Page 120 Configuring the Avaya 1165E IP Deskphone Table 14: Third-party USB headset with HID support features (Part 2 of 4) (Part 2 of 4) Feature Attached Indicator Back Light Message Waiting External Alerter Incoming Call Caller ID Information Call Answer Description...
  • Page 121 (Part 3 of 4) (Part 3 of 4) Feature Outgoing Call Call Release Call Mute Configuring the Avaya 1165E IP Deskphone Description You can make an outgoing call by either pressing the headset key on the IP Deskphone or the Off Hook equivalent key on the headset.

  • Page 122: Analog Terminator Adapter For Analog (500/2500- Type) Telephone Or Fax Machine

    USB port. An analog (500/2500-type) telephone or fax machine can be connected to the ATA to convert the IP Phone to an analog system. The ATA is treated as an USB headset device by the IP Deskphone.
  • Page 123 Back Light Message Waiting External Alerter Incoming Call Caller ID Information Configuring the Avaya 1165E IP Deskphone Description In addition to On hook, Off hook events, dial pad digit events from the attached analog device are also supported. Key press events on the adapter are sent to the IP Deskphone through the USB.
  • Page 124 Configuring the Avaya 1165E IP Deskphone Table 15: Summary of ATA characteristics (Part 2 of 3) Feature Call Answer Outgoing Call Call Release Call Mute Volume Up/Down Description You can answer an incoming call by pressing the headset key on the IP Deskphone or the Off Hook key on the attached analog device.

  • Page 125: Configuring Bluetooth Wireless Technology Headset

    Feature Audio Processing Configuring Bluetooth wireless technology headset Your Avaya 1165E IP Deskphone is equipped with a wireless audio gateway system to support Bluetooth wireless technology enabled headsets. To open the Bluetooth Setup dialog box: The Avaya 1165E IP Deskphone with SIP Software supports the Plantronics Voyager 510S Bluetooth wireless technology headset.
  • Page 126 Configuring the Avaya 1165E IP Deskphone To pair a wireless headset with your IP Deskphone: 1. Double-press the Headset the Bluetooth Setup dialog box. Enable Bluetooth highlighted. If the Bluetooth Setup menu fails to open when you double-press the key, the Bluetooth wireless technology feature is not enabled on your IP Deskphone.
  • Page 127 Configuring the Avaya 1165E IP Deskphone 6. Press the The message Searching…. appears. It can take up to two minutes for the search to complete. If the search is successful, the message Search Completed Found Device(s) appears, and a list of...
  • Page 128 Configuring the Avaya 1165E IP Deskphone 10. If the name of your headset appears in Found box, proceed to step 15. If your headset is not displayed in the Found box, select your headset from the list. 11. Press the...
  • Page 129 Configuring the Avaya 1165E IP Deskphone 16. If the headset is successfully paired with your IP Deskphone, proceed to step 17. To verify that the pairing is successful, ensure that the headset appears in the list next to the Paired...
  • Page 130 Configuring the Avaya 1165E IP Deskphone 17. If the name of your headset appears in Paired box, proceed to step 18. If more than one device is paired, and the one you wish to use is not shown in Paired...
  • Page 131 This type of headset can be paired to the base of the headset, as well as to the Avaya 1165E IP Deskphone. If the headset is paired to both, and the Avaya 1165E IP Deskphone is the second device,...
  • Page 132 Configuring the Avaya 1165E IP Deskphone • If the base is powered off, the headset is only paired to the Avaya 1165E IP Deskphone, and you can press the telephone key to connect to the Avaya 1165E IP Deskphone. Note: Unless you need to dual pair a headset, operating the headset with the Avaya 1165E IP Deskphone is simpler if the headset is only used with its charging-only base.
  • Page 133 To switch between a wired headset and a wireless headset: To unpair a wireless headset: Configuring the Avaya 1165E IP Deskphone 1. Double-press the the Bluetooth Setup dialog. 2. Press the Left/Right select the Use BT Headset 3. Press the...
  • Page 134 Configuring the Avaya 1165E IP Deskphone 4. If more than one device is paired, and your headset is not already displayed in Paired box, press the navigation key one or more times to highlight the Paired 5. Press the Enter key to open edit mode.
  • Page 135 Your Bluetooth wireless technology headset is no longer paired with your IP Deskphone, and you can use the wired headset. To use the wireless headset again, you must perform the pairing and activation procedure. Configuring the Avaya 1165E IP Deskphone 11. Press the Enter key.

  • Page 136: Making A Call

    Making a call Making a call This section describes the methods you can use to make a call. You can make a call from your Avaya 1165E IP Deskphone using one of the following: • “Making a call using off-hook dialing” on page 137 •...

  • Page 137: Making A Call Using Off-Hook Dialing

    Making a call using off-hook dialing To make a call using off-hook dialing: 1. Make a call by using one of the following off-hook dialing methods: — Press the Line — Lift the handset — Press the Headset — Press the Handsfree The IP Deskphone produces a dial tone.
  • Page 138 SIP address. For more information, see “Using Call Forward” on page 3. Press the Send context-sensitive soft key to immediately initiate the call. Note: The Avaya 1165E IP Deskphone automatically initiates a call shortly after you enter the SIP address or phone number. context-sensitive context-sensitive...

  • Page 139: Making A Call Using On-Hook Dialing

    Making a call using on-hook dialing You can make a call by using on-hook dialing. Enter the SIP address or the phone number before going off-hook. Note: When you use this method, you cannot toggle between alphabetic or numeric input. To make a call using on-hook dialing: Chad Using handsfree calling...
  • Page 140 Making a call To end a handsfree call: To mute a handsfree call: To switch from the handsfree to handset mode: To switch from the handset mode to handsfree mode: Press the Goodbye 1. Press the Mute key. The LED indicator lights. 2.

  • Page 141: Using Call Subjects

    To use a headset: To switch from handsfree to headset: Using Call Subjects You have the option of sending a Call Subject when you initiate a call to a contact. Use this feature to indicate to the contact the reason for the call. The phone contact displays a message, such as Weekly report call or Daily status when they receive the call.
  • Page 142 Making a call To enter a call subject from a list: Subject Select 1. Press the Subject context-sensitive soft key to send a Call Subject with the call you are making. A list of Call Subjects appears on the LCD screen. 2.
  • Page 143 Save Clear Back To create a new call subject while initiating a call: Subject 5. Choose one of the following: — Press the Save soft key to continue. — Press the Clear soft key to clear the text. — Press the Back soft key to return to the previous menu.
  • Page 144 — Press the Back soft key to return to the previous menu without sending the new Call Subject. Note: The Avaya 1165E IP Deskphone saves the new Call Subject to the list of Call Subjects for later use. context-sensitive context-sensitive...

  • Page 145: Managing Call Subjects

    You can create a list of Call Subjects to have ready to use when you initiate a phone call. The number of Call Subjects that are stored on the Avaya 1165E IP Deskphone depends on how the phone was initially configured. You can modify, delete, and add Call Subjects while the phone is in the idle state.

  • Page 146: Deleting A Call Subject

    Making a call Save Back Deleting a Call Subject You can delete a Call Subject while the phone is idle. To delete a Call Subject while the phone is idle: Prefs Delete 5. Choose one of the following: — Press the Save soft key to add the new Call Subject.

  • Page 147: Editing A Call Subject

    Back Editing a Call Subject You can edit a Call Subject while the IP Deskphone is idle. To edit a Call Subject while the phone is idle: Prefs Edit 4. Choose one of the following: — Press the context-sensitive soft key to confirm the deletion of the Call Subject.
  • Page 148 Making a call Save Back 5. Use the dialpad to edit the Call Subject. 6. Choose one of the following: — Press the Save soft key to confirm the changes. — Press the Back soft key to return to the previous menu without editing the Call Subject.

  • Page 149: Receiving A Call

    When you receive an incoming SIP call, the Caller ID information appears on the LCD screen. When you receive a call from a contact that is entered in the Avaya 1165E IP Deskphone Address Book, the caller information appears as it is in the Address Book. See You can restrict the information displayed for incoming calls or for calls you make.

  • Page 150: Answering An Incoming Call

    Receiving a call Figure 23: Incoming call screen Answering an incoming call When you can answer an incoming call, you can choose one of four methods. To answer an incoming call: Answer 1. Choose one of the following: — Press the Answer soft key that activates a Handsfree call.

  • Page 151: Redirecting An Incoming Call

    Redirecting an incoming call When you receive a call, you can choose to redirect the call to another destination without answering the call. To redirect a call, press the SIP address or phone number where you want the call redirected, use one of the following methods: •...
  • Page 152 Receiving a call Redrct Clear Back To redirect a call by using the Address Book, Call Inbox, or Call Outbox: Redrct 3. To redirect the call to the address you enter, choose one of the following: — Press the Redrct soft key.

  • Page 153: Declining An Incoming Call

    Select Back Redrct Declining an incoming call You can decline an incoming call by pressing the sensitive soft key. You can decline a call with or without giving a reason. You can create custom decline reasons, and you have the option of selecting one.

  • Page 154: Creating A New Call Decline Reason

    Receiving a call To decline an incoming call: Decline Send Back Creating a new Call Decline Reason You can create an new Call Decline Reason. 1. Press the Decline context-sensitive soft key to decline an incoming call. 2. Choose one of the following: —...
  • Page 155 To create a New Decline Reason during an incoming call: Decline Send Back 1. Press the Decline context-sensitive soft key to decline an incoming call. 2. Press the context-sensitive soft key to create a new custom decline reason. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and...

  • Page 156: Managing Call Decline Reasons

    Back soft key to return to the previous menu without saving the new Call Decline Reason. Note: The Avaya 1165E IP Deskphone saves the new Call Decline Reason to the list of Call Decline Reasons for later use. Options, and then...
  • Page 157 To delete a Call Decline Reason: Delete Back To edit a Call Decline Reason: Edit 1. Press the Up/Down scroll through and highlight the Call Decline Reason to delete. 2. Press the Delete context-sensitive soft key to delete the selected Call Decline Reason.

  • Page 158: Ignoring An Incoming Call

    Receiving a call Save Back Ignoring an incoming call You can terminate an incoming call alert without answering the call or sending a Decline Call reason by pressing the soft key or by pressing the hear the ringing tone but is unaware that you are ignoring the call. You can set the Call Ignore feature to either Local or Network.

  • Page 159: Receiving Intercom Calls

    change the Call Ignore setting to either Call Ignore: Local, or Call Ignore: Network. Note: When you are on active call and you receive an incoming call, do not press the Goodbye press the Goodbye Ignore context-sensitive soft key to ignore the incoming call. To ignore an incoming call: Prefs Change...

  • Page 160: Receiving Paging Calls

    Receiving a call • The IP Deskphone auto-answers the intercom call on handsfree after the configured number of seconds pass by. • The IP Deskphone auto-answers only if you do not answer the call within the configured time limit. • If you are on an active call, the IP Deskphone does not auto-answer the incoming intercom call.

  • Page 161: The Address Book

    The Address Book The Address Book is a personal directory of contacts from which you can make a phone call or send an Instant Message (IM).You can access the Address Book while on a call and start a new call from the highlighted contact.

  • Page 162: Initiating A Call From The Address Book

    Address Book” on page Figure 25: Contact details Initiating a call from the Address Book You can initiate a call directly from your Avaya 1165E IP Deskphone Address Book. Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Address Book entry must have the DN to initiate a call.

  • Page 163: Call Back

    141. You can also access the Address Book while on an active call and initiate a new call. The Avaya 1165E IP Deskphone automatically places the active call on hold when you initiate a new call. To initiate a call to a contact stored in the Address Book:...

  • Page 164: Adding A Contact To Your Address Book

    The Address Book Adding a contact to your Address Book You can add a new contacts to the Address Book of the Avaya 1165E IP Deskphone. To add a contact to your Address Book: Next Back 1. Choose one of the following: —...

  • Page 165: Editing A Contact In Your Address Book

    Back Editing a contact in your Address Book You can edit a contact in your Address Book. To edit a contact in your Address Book: 5. Do one of the following to complete the entry: — Press the context-sensitive soft key to add the contact to a group and then select the group for the contact to be added.
  • Page 166 The Address Book View Edit Next Back 2. Press the Up/Down highlight the contact you want to edit, and then press the View sensitive soft key. 3. Press the Edit context-sensitive soft key to edit the contact information. 4. Press the abc/123 context-sensitive soft key to toggle between alphabetic and...
  • Page 167 7. Use the dialpad to enter a new phone number or new SIP address (URI) for the contact. Next 8. Choose one of the following: — Press the Back — Press the 9. Do one of the following to complete the entry: —...
  • Page 168 The Address Book To delete a contact from your Address Book: View Edit Delete Back 10. Press the context-sensitive soft key to complete the entry and return to the previous menu. 1. Press the Up/Down highlight the contact you want to delete and press the View soft key.

  • Page 169: Copying Information To The Address Book

    Copying information to the Address Book To copy information from the Call Inbox or the Address Book use the Copy Note: If you press the message, No content selected for copying appears on the screen. This message does not appear when an IM pop-up appears. To copy a contact to the Address Book: Select Call Outbox...
  • Page 170 The Address Book Next Back Next Back 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter a name for the new entry. 5. Choose one of the following: — Press the Next context-sensitive soft key to continue.

  • Page 171: Searching For A Contact In The Address Book

    Back Searching for a contact in the Address Book When you access the Avaya 1165E IP Deskphone Address Book you can perform a search for a contact using one of the following methods: • Index Search (performs a search based on the index number you enter) 8.

  • Page 172: Using The Search Feature In The Address Book

    1st Character Search (performs a search based on the first character you enter) • Name Search (performs a search based on the name you enter) To change the method the Avaya 1165E IP Deskphone uses to search. Prefs Change Select...

  • Page 173: Using The Search Feature

    Address Book, enter the name by using the dialpad. Using the Search feature You can search for a contact that is in your Avaya 1165E IP Deskphone Address Book (Local Search) or for a contact in a directory that is stored on the call server (Global Search).
  • Page 174 The Address Book Search Back Call Search Exit 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the search information for the contact. 5. Choose one of the following: —...
  • Page 175 Search Exit You can perform a global search for a contact. To perform a Global Search for a contact: Select 7. When a search result is not successful, you can do one of the following: — Press the Search soft key to return to the search menu and begin a new search.
  • Page 176 The Address Book Back 4. Use the dialpad to enter the search information for the contact. 5. Choose one of the following: — Press the context-sensitive soft key. — Press the Back soft key to return to the previous menu. Note: When the search is unsuccessful, the following message appears: No entries found for <search...
  • Page 177 6. When a search result is successful you can do one of the following: — Press the Call — Press the Save A confirmation screen appears. You can edit the name you save in the Address book. Press the soft key to accept the entry. Press the context-sensitive soft key to designate whether the new entry is a friend.
  • Page 178 The Address Book Back 8. When a search result is not successful, you can do one of the following: — Press the context-sensitive soft key to return to the search menu and begin a new search. — Press the Back soft key to return to the previous screen.

  • Page 179: Call Inbox

    Call Inbox While your Avaya 1165E IP Deskphone is active, all incoming calls are saved in your Call Inbox. You can view the following details about each call: • Call status (Missed) • Name of the caller • SIP address •...

  • Page 180: Accessing The Call Inbox

    Call Inbox Accessing the Call Inbox You can access the Call Inbox and initiate a call when the phone is: • Idle. For more information, see not on a call” on page • Active. For more information, see Inbox during a call” on page Managing calls in the Call Inbox while not on a call You can manage calls in the Call Inbox while you are not on a call.
  • Page 181 3. Do one of the following: Enter — To place a call to the selected — To view the details of a highlighted — To leave the detail view and return to — Press the Missed — The — Press the Delete Exit —...

  • Page 182: Viewing The Details Of A Call In The Call Inbox

    Call Inbox Table 16 on page 182 provides a list of additional user interactions for the main inbox screen. Table 16: Additional user interactions Item Viewing the details of a call in the Call Inbox You can view the details of a call in the Call Inbox. Function Use the Enter...

  • Page 183: Managing Missed Calls

    Managing missed calls When you do not answer incoming calls, the number of new calls appears on the Avaya 1165E IP Deskphone LCD screen. For example, if you miss three calls the following message appears: 3 new calls. Note: When you view a missed call in your Call Inbox, the new call message no longer appears on the LCD screen.
  • Page 184 For more information, see “Deleting calls in your Call Inbox” on page Note: The Avaya 1165E IP Deskphone deletes only the missed calls from the Call Inbox. fixed key and then navigation key to “Initiating a call...

  • Page 185: Missed Calls Notification

    Exit Missed Calls Notification You can change the call log behavior so that the message xx new calls is cleared by entering the Inbox without having to select each missed call. Figure 27 on page 185 displays the Message options screen. Figure 27: Messages screen Changing the Missed Calls Notification behavior: Msgs...
  • Page 186 Call Inbox Select 2. Press the Up/Down highlight Missed Calls 3. Choose one of the following: — Press the Select soft key. — Press the Back soft key to abort the changing of the configurations and return to the Message Options screen. If you press the Select soft key, one of the following messages...

  • Page 187: Initiating A Call From The Call Inbox

    Auto Manual Initiating a call from the Call Inbox When you receive a call that is missed or answered, the calling number is listed in the Inbox. You can select the number, and then dial from the Inbox, or you can edit the number in the Inbox. To initiate a call from the Call Inbox, press the select Inbox...
  • Page 188 Call Inbox To initiate a call from the Call Inbox: Edit Call 1. Press the Msg/Inbox 2. Press the Up/Down highlight a call from the list of calls in your Call Inbox. 3. To view details of the call, press the Right navigation key.

  • Page 189: Deleting Calls In Your Call Inbox

    Deleting calls in your Call Inbox When you delete calls from the Call Inbox, both missed calls and answered calls are deleted. When you view the missed calls and select delete, only the missed calls are deleted. To delete calls from your Call Inbox: Delete AllUsr Accessing the calls in your Call Inbox during a call...
  • Page 190 Call Inbox To access the calls in your Call Inbox during a call: Select Back 1. Press the Up/Down highlight a call from the list of calls in your Call Inbox. 2. Choose one of the following: — Press the Select soft key to initiate a call to the highlighted caller.

  • Page 191: Call Outbox

    Call Outbox The Call Outbox keeps a record of all outgoing calls made from your phone. You can add the contact details of the calls in your outbox to your Address Book. You can access the following details about the outgoing calls: •...

  • Page 192: Accessing The Call Outbox

    Call Outbox Accessing the Call Outbox You can access the Call Outbox and initiate a call when the phone is: • Idle. For more information, see on page 193. • Active. For more information, see Outbox during a call” on page Managing calls in the Call Outbox while not on a call You can manage calls in the Call Outbox while you are not in an active...

  • Page 193: Initiating A Call From The Call Outbox

    Delete Exit Initiating a call from the Call Outbox Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, the Call Outbox entry must have a DN to initiate a call. To initiate a call from the Call Outbox: 4.

  • Page 194: Deleting Calls From Your Call Outbox

    Call Outbox Call Deleting calls from your Call Outbox You can delete calls from your Call Outbox. To delete calls from your Call Outbox: Delete 4. You can initiate a call from the highlighted call of the Call Outbox list or from the details of a caller screen, by doing one of the following: —...

  • Page 195: Viewing The Details Of A Call In The Call Outbox

    AllUsr Viewing the details of a call in the Call Outbox You can view details of a call in the Call Outbox. 3. Select one of the following context- sensitive soft keys: — Press the context-sensitive soft key to delete the highlighted call. —...

  • Page 196: Accessing The Calls In Your Call Outbox During A Call

    Call Outbox To view details of a call in the Call Outbox: Call Prev Next Back Accessing the calls in your Call Outbox during a call You can access the calls in your Call Outbox during an active call. To access the calls in your Call Outbox during a call: 1.
  • Page 197 2. Press the highlight a call from the list of calls in your Call Outbox. 3. Choose one of the following: Select — Press the Note: This places the current call on hold, if it is not already on hold. Back —...

  • Page 198: Instant Messaging

    Instant Messaging Instant Messaging You can use your Avaya 1165E IP Deskphone to send and receive an Instant Message (IM). You can access and respond to an IM while on a call. The blue LED (Feature Status Indicator) at the top left of the phone lights accompanied by a beep when a new IM arrives.
  • Page 199 Figure 29: Instant Message pop-up When an IM pop-up appears you can do the following: • Press the View context-sensitive soft key to view the complete details of the IM. • Press the Prev context-sensitive soft key to skip to a previous IM (if applicable).

  • Page 200: Configuring Instant Messaging Pop-Ups

    Back Configuring IM audible alert You can configure the Avaya 1165E IP Deskphone to audibly alert you when a new IM arrives. The Avaya 1165E IP Deskphone audibly alerts you when the phone is idle or while on a call. You can also choose to disable the audible alert of the IM feature.

  • Page 201: Composing An Instant Message

    To enable or disable the audible alerts of a new IM: Prefs Select Back Composing an Instant Message When you compose an IM, enter the address of the recipient and then enter the message. When you reply to an Instant Message, the phone automatically enters the address.
  • Page 202 New IM sensitive soft key — Access the list of IMs by pressing Expand fixed key. — To compose an IM from the Avaya 1165E IP Deskphone Address Book, select an address and press the Send IM context-sensitive soft key.

  • Page 203: Instant Message Inbox/Outbox

    Send Back Instant Message Inbox/Outbox The IM Inbox contains a list of all incoming and outgoing Instant Messages. You can filter the IM list to track a series of correspondence to a contact. The lit blue LED indicates the arrival of a new IM. An icon indicates the status of the IMs in your Instant Message Inbox/Outbox as follows: Unread...
  • Page 204 Instant Messaging To access and view the contents of the Instant Message Inbox/ Outbox: Msgs User View New IM Back 1. Choose one of the following: — Press the Msgs soft key, and then select Messaging from the menu. — Press the Expand 2.

  • Page 205: Viewing The Content Of An Instant Message

    Viewing the content of an Instant Message When you view the content of an Instant Message, you can do the following: • Reply to the Instant Message. See on page 205. • Initiate a Call to the contact. See Message” on page 206.

  • Page 206: Initiating A Call From An Instant Message

    Instant Messaging Send Back Initiating a call from an Instant Message To initiate a call from the IM Inbox, press the Msgs context-sensitive soft key, and then select from the menu. Note: If your service provider requires that a Directory Number (DN) be used to initiate a call, you cannot initiate a call from an Instant Message.

  • Page 207: Deleting An Instant Message

    IM. 4. To initiate a call to the contact who sent you an IM, press the sensitive soft key. The Avaya 1165E IP Deskphone goes off-hook and initiates the call. 1. Choose one of the following: — Press the...
  • Page 208 Instant Messaging Delete Back 3. Select one of the following context- sensitive soft keys: — Press the Delete soft key to clear all IMs from the IM Inbox/Outbox. — Press the Back soft key to return to the previous screen. context-sensitive context-sensitive...

  • Page 209: While On An Active Call

    You can initiate a new call during a current call. If you do not place the current call on hold first, the Avaya 1165E IP Deskphone automatically places the current call on hold when you initiate a new call. You can initiate a new call by using any of the following methods: •...

  • Page 210: Initiating A Call Using The Active C All Context-Sensitive Soft Key Menu

    While on an active call Initiating a call using the active c all context-sensitive soft key menu You can initiate a call using the active call context-sensitive soft key menu. To initiate a call using the active call context-sensitive soft key menu: Conf More…...

  • Page 211: Placing A Call On Hold

    can also redirect the new call, decline the new call, transfer the new call, or ignore the new call. For more information, see page 149. Placing a call On Hold Use the Hold feature when you are talking to one contact and want to perform another action, such as answer a new incoming call, transfer a call, or initiate a new call.

  • Page 212: Multiple Calls On Hold

    While on an active call To retrieve a call on hold: chad Multiple calls On Hold When you have more than one call on hold, use the navigation key to highlight a call on the LCD screen. You can perform an action with that call by using the context-sensitive soft keys on the In-call menu list.
  • Page 213 Join context-sensitive soft key appears when there are multiple calls on the IP Phone that can be joined for a conference call or 3-way calling. Context-sensitive soft keys for the multiple calls In-call display screen Join NewCall Audio/Actvate While on an active call...
  • Page 214 While on an active call more… When you press the more.… the following context-sensitive soft keys appear on the menu list. Trnsfer RlsCall Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys. When you press the more…...
  • Page 215 Park more… When you press the more… time, the following context-sensitive soft keys appear on the menu list. Retrve Conf While on an active call Press the Park context-sensitive soft key to park the current call. Press the more… context-sensitive soft key to select a new menu list of context-sensitive soft keys.
  • Page 216 While on an active call Prefs Press the Prefs context-sensitive soft key to display the Preferences menu. The menu items include the following: 1. Display—use to adjust the display settings of the LCD screen. 2. Audio—use to adjust tones and volume settings, to configure a USB headset, and to access the Bluetooth wireless technology setup.
  • Page 217 Prefs 6. Network—use to access the following: — Server Settings — Device Settings — Diagnostics — Disable screensaver — Licensing — Lock 7. USB Locks—use to lock or unlock the following USB devices: — USB Mouse — USB Keyboard — USB Headset —...
  • Page 218 While on an active call To access a call on hold when multiple calls are on hold: Chad To make a call on hold the active call: Actvate 1. Press the Up/Down highlight a call on hold. 2. To retrieve the highlighted call on hold do one of the following: —...

  • Page 219: Using 3-Way Calling

    You and the other two callers can speak together. When you join more than two calls into one call, you must use the conference call feature. Your Avaya 1165E IP Deskphone manages the 3-way call, and the server manages a conference call. For more information, see conference call”...
  • Page 220 Note 1: If you receive a new call during a 3-way call, you can answer the new call as usual. The Avaya 1165E IP Deskphone automatically puts the 3-way call on hold. If you want to join the new caller to a 3- way call, you must initiate a conference call with the server and join all callers to the conference call.

  • Page 221: Setting Up A Conference Call

    Setting up a conference call When you want to invite three or more callers to a call, you can set up a conference call using the Avaya 1165E IP Deskphone. The call server handles conference calls. You can join incoming calls to the conference call, or you can join calls that you initiate.

  • Page 222: Ad Hoc Conferencing When Connecting To The Call Server

    While on an active call To join a call to an existing conference call: Join Ad hoc conferencing when connecting to the Call Server This feature allows you to make ad hoc conference calls when you connect to the Call Server. Note: Your system administrator must enable ad hoc conferencing before you connect to the Call Server.
  • Page 223 Figure 33: Current Domain page The context-sensitive soft keys available for viewing the conference details of the current domain are as follows: • Domains: Allows you to select the domain. • Edit: Allows you to edit the conference details. • PgDwn: Allows you to move to the next screen containing conference parameters.

  • Page 224: Edit Domain Page

    While on an active call Figure 34: Domain page with conference parameters The context-sensitive soft keys available on the conference parameters page are as follows: • Domains: Allows you to select the domain. • Edit: Opens the Edit Domain page that allows you to edit the conference details.
  • Page 225 While on an active call Figure 35: Edit Domain screen To edit the conference properties and maximum number of ports, press Edit context-sensitive soft key to display the Domain Conference Edit screen. Figure 36 on page 225 provides an example of the Domain Conference Edit screen.

  • Page 226: Transferring A Call

    While on an active call • Save—to save the updated value to the system configuration file. • (/123)—to toggle the input mode to digits (or alphabets). • Clear—to clear the character behind the cursor. • Back—to return to the previous screen. Note: For these configuration changes to take effect, you must manually log off and log on.
  • Page 227 4. Choose one of the following: — Enter the phone number or SIP Select — Select a contact from the Address Transfr 5. Choose one of the following: — Press the Clear — To erase the address you enter, Back —...
  • Page 228 While on an active call Back To transfer a call to Voice Mail: Transfer The Avaya 1165E IP Deskphone prompts you with the following question, Consult with party? 6. Select one of the following context- sensitive soft keys: — Press the...
  • Page 229 toVMt Backt Note 1: The Transfer to Voice Mail feature is not available for all call servers. Contact your system administrator or service provider to determine if this feature is available to you. Note 2: The Transfer to Voice Mail feature during a conference call is dependent on the call server and cannot be allowed.

  • Page 230: Using The Park Call Feature

    You must enter the code to retrieve the call from park. Using Park Call The Avaya 1165E IP Deskphone prompts you with, Press Park for server or User to park to a user. To park a call to the server during a call:...

  • Page 231: Retrieving A Parked Call

    Park Clear Back Retrieving a Parked Call You must have the retrieval code to retrieve a parked call from the server. You can retrieve a parked call while the phone is in the idle state or while on a call. To retrieve a parked call from the server Servcs While on an active call...
  • Page 232 While on an active call Retrve Clear Back 2. Use the Dialpad to enter the retrieval code of the parked call. 3. You can do one of the following: — Press the Retrve soft key to retrieve the parked call. —...

  • Page 233: Additional Features

    Additional features You can use the following additional features: • “Using the Friends feature” on page 233 • “Feature keys” on page 241 • “Using Call Forward” on page 264 • “Setting the IP Deskphone to Do Not Disturb” on page 268 •...

  • Page 234: Accessing Your Friends List

    Additional features Figure 37: Presence status of a friend Accessing your Friends list To check the online status of a friend on your list: Filter Select 1. Choose one of the following: — Press the Directory — Press the Filter soft key, and select the menu.
  • Page 235 Status Edit Exit To initiate a call to a friend on the Friends list: Filter Select Status 2. Do one of the following: — Press the Status soft key to view the current presence status of the friend. — Press the context-sensitive soft key to view the contents of the Address book, including contacts...
  • Page 236 3. Press the Call context-sensitive soft key to initiate a call to the friend. The Avaya 1165E IP Deskphone uses the SIP address or phone number from your personal Address Book to make the call. 1. Choose one of the following: —...

  • Page 237: Editing Information Of A Friend

    Send Back Editing information of a friend You can edit information of a friend on the Friends list. To edit your Friends list: Filter Select 5. Use the dialpad to enter the text of the message. 6. Choose one of the following: —...
  • Page 238 Additional features Edit Next Back Delete 2. Press the Up/Down highlight the friend you want to edit and press the Edit context-sensitive soft key. 3. Press the abc/123 context-sensitive soft key to toggle between alphabetic and numeric characters. 4. Use the dialpad to enter the new name for the contact.
  • Page 239 6. Use the dialpad to enter the new address for the contact. Next 7. Choose one of the following: — Press the Back — Press the 8. Choose one of the following: — Press the — Press the Back — Press the 9.
  • Page 240 Additional features To delete a contact from your Friends list: Filter Select Edit Delete Back 1. Choose one of the following: — Press the Directory — Press the Filter soft key, and select the menu. — Press the Select key. 2.

  • Page 241: Feature Keys

    Feature keys Use the Feature key option to configure the feature keys on Avaya 1165E IP Deskphone and the Expansion Module for Avaya 1100 Series IP Deskphones. Programmed keys are stored in the user profile. Each user can maintain a list of programmed feature keys.

  • Page 242: Feature Key Programming

    Figure 39 on page 242 shows the feature key numbering for 3 Expansion Modules for Avaya 1100 Series IP Deskphones. Figure 39: Feature key numbering Feature key programming You can program feature keys.
  • Page 243 The Program Key screen provides the following context-sensitive soft keys: • View— to access the feature key detail screen. • Edit —to edit the setting or modification of the selected programmable key. • Bulk—to access the autoprogramming and auto removal feature. •...
  • Page 244 Additional features Figure 40: Feature key details Program Key screen displays the following: • Key—programmed feature key number • Label—label used for the feature key • Service—services programmed to the feature key, such as: — Speed Dial — Call Forward —...
  • Page 245 Note 1: If you to try to view a feature key that is not programmed the IP Deskphone displays the message: Program Key Not Available (Key is empty). Note 2: If you try to view a feature key that is designated as a line key, the IP Deskphone displays the message: Program Key Not Available (Key is a line key).
  • Page 246 Additional features Figure 41: Edit feature key screen To modify a feature key: Modify 1. Press the Modify context-sensitive soft. The Select Service screen opens. 2. Press the Up/Down highlight one of the following feature key services: — Speed Dial —...
  • Page 247 Select 3. Choose one of the following: — Press the Back — Press the 4. Press the key to toggle between numeric and alphabetic input. 5. Use the dialpad to enter the label for the feature key. Additional features Select context-sensitive soft key to choose a service.
  • Page 248 Additional features Next Back The following procedure continues from To program a Speed Dial feature key: Select Select 6. Choose one of the following: — Press the Next context-sensitive soft key to continue. Continue to input information based on the following services: Speed dial.
  • Page 249 4. Use the dial pad to enter a key label. Next 5. Press the to continue. 6. Use the dial pad to enter an address. Next 7. Press the to continue. 8. Use the dial pad to enter a Call Subject associated with the Speed Dial contact.
  • Page 250 Additional features The following procedure continues from To program a Call Forward feature key: Next Select 10. Choose one of the following: — Press the context-sensitive soft key to activate auto-retrieve of held call on hang up of speed dial. —...
  • Page 251 Finish Clear Back The following procedure continues from To program a Do Not Disturb feature key: Select Select 3. Choose one of the following: — Press the Finish soft key to confirm the entry and complete the procedure. — Press the Clear soft key to erase the entry.
  • Page 252 Additional features Finish Back The following procedure continues from To program a Send IM feature key: Select Next 2. Choose one of the following: — Press the Finish soft key to confirm the entry and complete the procedure. — Press the Back soft key to return to the previous menu.
  • Page 253 Finish The following procedure continues from To program a Presence feature key: Select Back 6. Press the Finish context-sensitive soft key to continue. Step 6 on page 1. Press the Up/Down highlight one of the following: — Connected — Unavailable 2.
  • Page 254 Additional features 3. You can choose a more detailed message for other users to see or you can select None if you do not want to give additional information. 4. If you chose Connected Up/Down navigation key to highlight one of the following details: —...

  • Page 255: Remove A Programmed Feature Key

    Finish Back Remove a programmed feature key You can remove a feature key by using one of the following methods: 1. Edit context-sensitive soft keys. See the Edit context-sensitive soft key:” on page • Bulk context-sensitive soft keys. See feature keys by using the Bulk context-sensitive soft key:” on page 259.
  • Page 256 Additional features To remove a feature key using the Edit context-sensitive soft key: Edit Back Remove 1. To select a feature key to remove, do one of the following: — Press the Up/Down to scroll through the feature keys to highlight one to remove and press Edit context-sensitive soft key.

  • Page 257: Feature Key Autoprogramming

    Feature key autoprogramming The feature key autoprogramming provides the user with the ability to cause the phone to detect all unused programmable keys, and to automatically fill them as Speed Dial keys, Send IM keys, or Call Forwarding keys using the user Friends list or the user Address Book. The feature key autoprogramming also provides the user with the ability to remove all programmed feature keys from the IP Deskphone.
  • Page 258 Additional features To autoprogram feature keys: Prefs Bulk Back Select Select Back 1. Press the Prefs context-sensitive soft key, select Feature Feature Keys from the menu. Program Key screen opens as shown in, Figure 38 on page 2. Choose one of the following: —...
  • Page 259 To remove all programmed feature keys by using the Bulk context- sensitive soft key: Bulk Back Select 6. Choose one of the following: — Press the Bulk context-sensitive soft key. — Press the Back soft key to return to the previous step.
  • Page 260 Additional features Back To remove individual programmed feature keys using the Bulk context-sensitive soft key: Bulk Back 10. To select a single feature key to remove, do one of the following: — Press the Up/Down to scroll through the feature keys and highlight the feature key to remove and press the context-sensitive soft key.
  • Page 261 12. Press the highlight press the all the feature keys. Select 13. Press the to remove all the programmed feature keys. 14. Choose one of the following: — Press the — Press the Additional features Up/Down navigation key to 2. Feature key removal Select context-sensitive soft.

  • Page 262: Creating A Feature Key Using The Copy Key

    Additional features Back Creating a feature key using the Copy key You can create a feature key for Speed Dial, Call Forward, or Send IM by pressing the Copy fixed key when you are viewing any of the following: • a highlighted entry in an Address Book list •...
  • Page 263 2. Press the highlight Speed Dial, Call Forward, or Send IM from the menu. Note: Presence and Do Not Disturb are not programmable by using the key. Select 3. Press the key. 4. Choose one of the following: — Press the —...

  • Page 264: Using Call Forward

    Additional features Next Back Using Call Forward Use the Call Forward feature to direct incoming calls to an alternate destination. You can continue to make calls from the phone but all incoming calls are redirected to the new destination. When you forward a call to another IP Deskphone, the IP Deskphone receives the call displays the name and SIP address (if present) of the caller, the name and SIP address (if present) of the original called party, and any subject message included with the call.
  • Page 265 Figure 42 on page 265 shows the incoming call display for an incoming call. Figure 42: Incoming call display for a forwarded call When the address or subject line is long, you can scroll by using the left and right navigation keys. Table 17 on page 265 describes the Privacy setting and the display for a forwarded call on the IP Deskphone.
  • Page 266 To activate or deactivate this notification: Prefs Note: If the Avaya 1165E IP Deskphone is ringing or is in Do Not Disturb mode, you cannot forward the call. 1. Press the Prefs...
  • Page 267 To forward your calls or change the number where calls are forwarded: CallFwd Forwrd Clear Back To deactivate Call Forward: Disable Back 1. Press the CallFwd context-sensitive soft key. 2. Enter the phone number or SIP address where you want to forward your calls. 3.

  • Page 268: Setting The Ip Deskphone To Do Not Disturb

    Additional features Setting the IP Deskphone to Do Not Disturb Use Do Not Disturb to automatically block all incoming calls. When you activate this feature, the calling party receives a busy signal. To enable Do Not Disturb: Enable Back To disable Do Not Disturb: Disable Back 1.

  • Page 269: Setting A Presence State

    Setting a Presence state Set a presence state to enable other users to see information about your availability. You can select from a list of pre-made messages or create a new message to display for your presence state. To select a Presence state: Presnce Change Back...
  • Page 270 Additional features Select Back 4. Choose one of the following: — Press the Select soft key to continue to the next screen. — Press the Back soft key to return to the previous step. You can choose a more detailed message for other users to see, or you can select None if you do not want to provide additional...

  • Page 271: Adding A New Presence State Message

    Select Back Adding a new Presence state message You can add a new Presence state message. To add a new Presence state message: Presnce Change 6. Choose one of the following: — Press the Select soft key to select the Presence detail and move to the confirmation screen.

  • Page 272: Configuring Privacy Settings

    Additional features Back Configuring Privacy settings You can restrict caller information coming to the phone or caller information leaving the phone. You can restrict the name, SIP address, or both from appearing on the screen. Incoming call privacy You can restrict the information for incoming calls to your phone by configuring the Incoming Call Privacy setting.
  • Page 273 To configure Incoming Call Privacy: Prefs Change Back 1. Press the Prefs context-sensitive soft key, select Misc Options, and then Incoming Privacy from the menu. 2. Choose one of the following: — Press the Change soft key to change the Incoming Privacy restriction to the highlighted restriction.

  • Page 274: Outgoing Call Privacy

    Additional features Outgoing call privacy You can restrict the information for outgoing calls from your phone by configuring the Outgoing Call Privacy setting. To configure Outgoing Call Privacy: Prefs Change Back 1. Press the Prefs context-sensitive soft key, select Misc Options, and then Outgoing Privacy from the menu.

  • Page 275: Multiple Appearance Directory Number

    To make the call private you dial a special code (Vertical Service Code) so that the call server knows that the call is private. To dial a Vertical Service Code on an Avaya 1165E IP Deskphone, you must first initiate a new call by pressing the...
  • Page 276 Additional features Figure 43: MADN SCA shared line not active Figure 44: MADN SCA shared line active...

  • Page 277: Audio Codecs

    Audio Codecs This feature allows you to specify a codec to which you can switch to during an active call. You can use the Preferences menu to modify the order of preference of the codecs between calls. You can select an audio codec by name during a call, or while the handset is idle.

  • Page 278: Pc Client Softphone Interworking With The Ip Deskphone

    IP Deskphone. This feature does not support the sensitive soft key. Answer-Mode Settings For an Avaya 1165E IP Deskphone to automatically be answered on your PC Client softphone, you must pre-grant authorization to the user or user groups who are making the request for an automatic answer.
  • Page 279 • Allow Address—to edit the list of address. The following context-sensitive soft keys are available for the Answer- Mode Settings page: • Change—to open the Allow Mode Settings page if option 1 is selected. Allows you to open the Allow Domain page shown if option 2 is selected.

  • Page 280: Automatic Remote Firmware Updates

    Additional features • Back—to return to the previous screen. The Allow Addresses screen displays the domains and SIP addresses in a list. If the list is long, you can scroll down the screen until you have reached the last entry. The following context-sensitive soft keys are available for the Allow Addresses page: •...

  • Page 281: Multiuser

    Multiuser The Multiuser feature allows multiple SIP user accounts to be active on the IP Deskphone at the same time. This allows a single IP Deskphone to be shared among multiple users each with their own account, allowing each user to receive calls without logging off other users. You can have multiple user accounts (for example, a work account and a personal account) active at the same time on the same IP Deskphone.

  • Page 282: Initial Login

    Multiuser Initial login For an initial login, you must enter a user name and password and specify your login to either be permanent or to expire. You can also specify which SIP domain you want to access. The Domain key allows you to select a domain from the configured list but you cannot modify the domains.

  • Page 283: Automatic Login

    Multiuser Figure 46: Secondary Login screens You can specify the Line Key to which the new account is associated. By default, the first unused key is selected. If the configured limit is reached on concurrent logins, then the selected login command displays an error message.

  • Page 284: Logging Out

    Line key. Logging out does not require a password. For more information about logging out, see ““Logging off from the Avaya 1165E IP Deskphone” on page Figure 47 on page 284 shows the logout screens. Figure 47: Logout screens...

  • Page 285: Secondary Account Logout

    Multiuser Secondary account logout You can log out of a secondary account by selecting the secondary account in the Logout Select User screen. This causes the secondary account to be removed from the autologin list. If you restart the IP Deskphone, the secondary account is not logged back in.

  • Page 286: Upgrade Impacts To User Profiles

    Example: • An Avaya 1165E IP Deskphone with SIP Software Release 2.x has the following user accounts logged in and logged out. — user1@domain1.com — user2@domain1.com —...

  • Page 287: Line Keys

    You can select a different available line key for secondary accounts during the login process. Figure 48 on page 288 shows the Avaya 1165E IP Deskphone with an Expansion Module for Avaya 1100 Series IP Deskphones and multiple accounts. Multiuser...
  • Page 288 Multiuser Figure 48: Avaya 1165E IP Deskphone with Expansion Module and multiple accounts Pressing a line key either brings up a dialing prompt, initiates a call to a pre-selected target, or answers an incoming call. For more information ““Making a call” on page...

  • Page 289: Making A Call

    MADN, Do Not Disturb, and Call Forwarding features also affect the appropriate line key icon of the account. Making a call You can place a call using any of the registered user accounts. The selected user account determines which proxy is used, which domain name is used for the call target if none was specified, who the target sees is calling, and what service package-dependent features are available.

  • Page 290: Receiving A Call

    Multiuser Line Key 2. However, there are cases where pressing a Line Key does not initiate dialing (for example, Address Book in Select mode). While the outgoing call is ringing, the selected account is displayed on screen on a From: line.

  • Page 291: Instant Messages

    Figure 49 on page 291 shows two examples of the Avaya 1165E IP Deskphone with one call and multiple calls. Figure 49: Avaya 1165E IP Deskphone with one and multiple calls Instant Messages Only the primary account can send or receive instant messages.

  • Page 292: Menu Features

    Multiuser Menu features The IP Deskphone menu displays are customized to match the service package of the active account that is accessing the menu. In most cases, menus are accessed from the Idle screen and the primary account is active. For example, you can only use the key to retrieve a parked call if call parking is allowed by the service package of the primary account.

  • Page 293: Voice Mail Settings

    Voice Mail settings Voice Mail Settings is located under different voice mail addresses and IDs for each account. To access the voice mail of a secondary account, press the line key of the secondary account to obtain a dial prompt, and then press the sensitive soft key.

  • Page 294: Inbox, Outbox, Im Log

    Multiuser used. When accounts are registered on different domains, you can only program and use speed dial keys with targets that are reachable on the domain of the secondary account. It is possible to program and use speed dial keys with targets that are only reachable on the domain of a secondary account.

  • Page 295: Address Books

    Multiuser already in progress determines which account to use. (For example, if you press the line key to obtain a dial prompt, press the Inbox key to select a target, press Select, then press Send, then the line key that was originally pressed determines the account.) Address books Each profile contains a local address book, which is independent from all...

  • Page 296: User Status

    Multiuser User status This section describes the features associated with the User status. Do Not Disturb Selecting the Do Not Disturb prompts you to specify which account should be placed in DND mode. The option allows you to place all accounts in DND mode. Selecting an option requests you to confirm the operation before proceeding.

  • Page 297: Call Forwarding

    DND mode for each account is persistent. If you restart the IP Deskphone, or log out and log in, the account maintains the original state. Call Forwarding Selecting the Call Forward you to specify which account must be placed in Call Forward mode. The option forward all places all accounts in Call Forward mode in one...

  • Page 298: Presence

    Multiuser After a forward all programmed key is pressed: • If all accounts are already set to forward calls to the key's target, then Call Forward is disabled for all accounts. • If not, Call Forward is activated for all accounts using the key's target. For both single Forward or DND operations are selected, pressing the key switches one...

  • Page 299: Notifications

    These spontaneous notifications do not indicate which account is affected by the event. In such cases, the affected account is indicated by the message itself. Figure 51 on page 300 shows per account notification on the Avaya 1165E IP Deskphone. Connected On The Phone...

  • Page 300: Account Selection

    Multiuser Figure 51: Per-account notifications It is possible for the same event to occur for multiple accounts at the same time. In this case, they are displayed one after the other. Account Selection There are a number of scenarios where you are prompted to select an account (for example, logout, per-account settings, programming keys).

  • Page 301: Advanced Features

    • “USB Flash memory device support” on page 342 Viewing the IP Deskphone information You can view IP Deskphone information for the Avaya 1165E IP Deskphone. To view the Phone information for the Avaya 1165E IP Deskphone: You can view the following information: •...

  • Page 302: Accessing The Services Menu

    Advanced features • Presence • FeatActv • Srv Pkg Location Press the Details context-sensitive soft key to show: • Primary User • Primary Domain • • • License server — Status Press the Back context-sensitive soft key to go back to the Phone Information Screen.

  • Page 303: Checking For Updates

    8. Phone Information—use to view phone details. For more details, see “Viewing the IP Deskphone information” on page Checking for updates You can check for the latest firmware update for your Avaya 1165E IP Deskphone. To check for the latest firmware update: Select “Checking for updates”...

  • Page 304: Switching The Proxy

    Advanced features Switching the proxy When you switch proxy, you change the domain to which the Avaya 1165E IP Deskphone connects. To switch the proxy: Select 4. Choose one of the following: — Press the context-sensitive soft key check for the latest firmware update for your Avaya 1165E IP Deskphone.
  • Page 305 The phone prompts you with Switch to alternate proxy server? 7. Choose one of the following: — Press the — Press the The Avaya 1165E IP Deskphone logs you out from the current domain and returns you Domain to the 8. Press the key.
  • Page 306 Advanced features Domains Done Select Back Done 9. Choose one of the following: — Press the Domains sensitive soft key to change the current domain. — Press the Done soft key to keep the existing configurations and return to the Login screen.

  • Page 307: Resetting The Phone

    Resetting the phone You can use this feature to reset the phone without unplugging the power cable. To reset the Avaya 1165E IP Deskphone: Select Back 1. Press the Services select Reset Phone. 2. Press the Select context-sensitive soft key.

  • Page 308: Erasing The User Data

    Advanced features Erasing the user data The Avaya 1165E IP Deskphone stores user files that you eventually want to delete. These files include: 1. Profiles—user profile settings 2. Sounds—downloaded tones or audio alerts 3. Languages—downloaded language files 4. System file—IP Deskphone system configuration file (Deleting this file returns the phone to the factory default configuration settings.)
  • Page 309 3. Press the key to toggle between alphabetic or numeric input. 4. Use the dialpad to enter your password. 5. Choose one of the following: — Press the Back — Press the 6. Press the highlight one of the following: —...
  • Page 310 Advanced features Select Delete Exit Back To delete a user profile: Delete Back 7. Choose one of the following: — To enter the selected folder, press Select context-sensitive soft key. — To delete contents of the selected folder, press the sensitive soft key.
  • Page 311 To delete a sound file: Delete Back To delete a language file: 3. Log off or restart the phone to complete the process. 1. Press the Up/Down highlight the sound file you want to delete. 2. Choose one of the following: —...
  • Page 312 Advanced features Delete Back To delete a log file: Delete Back 2. Choose one of the following: — Press the Delete soft key to delete the highlighted language file from the list. — Press the Back soft key to return to the previous menu.

  • Page 313: Network Menu

    For more information on how to access the network menu items, see SIP Software for Avaya 1100 Series IP Deskphones- Administration (NN43170-600). 1. Choose one of the following: —...

  • Page 314: Usb Flash Drive

    Advanced features The following Network menu items are available: • Server Settings—to select and edit domains • Device Settings—to configure the network settings • Diagnostics—to run a trace route or send a ping to diagnose the network connection — IP Set and DHCP information —...

  • Page 315: Presence Of Usb Flash Drive

    Most USB flash drives have an LED to indicate file operation in progress. After you attach the USB flash drive to the IP Deskphone, the IP Phone registers and mounts the USB file system. Mounting the file system causes the LED to flicker. If you disable USB device support, then the IP Deskphone does not mount the USB file system and the LED does not light.
  • Page 316 Advanced features Figure 52: USB devices: USB port disabled screen If the USB port is not disabled, then the USB menu displays information on all USB devices attached, even if the device is locked. An unsupported device is enumerated if it is attached to the IP Deskphone. To ensure you know about the USB lock status, the USB device information is followed by status information about supported USB devices.

  • Page 317: Customizable Banner For Login

    Changing the IP Deskphone configured language does not change the banner text language. The banner appears only for the primary user of an IP Phone. In a multiuser configuration, even when the banner text is enabled, the banner does not appear to the secondary user logins.

  • Page 318: Phone Information - Details Screen

    Advanced features Figure 54: Login banner screen You can dismiss the banner screen. While you dismiss the banner screen, the IP Deskphone switches to DND mode until the banner is dismissed. Outgoing or incoming calls are not allowed other than emergency calls until you dismiss the banner.

  • Page 319: Screensaver/Screen Lock

    If the Details context-sensitive soft key is enabled, you can view the Phone Information Details screen. In the Services menu, select Phone Information and then press the Figure 55 on page 319 displays the Phone Information Details screen. Figure 55: Phone Information Details screen The Phone information details list the following: •...
  • Page 320 Expansion Module. If you have logged into the IP Deskphone, then you are not logged out, but the line key label clears and makes the IP Phone inactive. ScrnSvr context-sensitive soft key is located on the idle screen. This...
  • Page 321 Select—to select the currently highlighted setting. • Back—to dismiss the screensaver setting. The Avaya 1165E IP Deskphone provides the ability to display several images (for example 100 images) in quick succession giving the impression of a moving image on the display screen.
  • Page 322 Advanced features Images can be displayed as a slideshow. Choose Prefs, Display, Display Screensaver, Images Selecting the screensaver setting screen The screensaver mode settings screen allows you to enable or disable the screensaver/lock. Choose Prefs, Display the screensaver settings screen. Figure 58 on page 322 shows the screensaver mode setting screen.
  • Page 323 Advanced features Note: Some options may not appear, depending on configuration. Disabling the Screensaver displays a message confirming your selection. Figure 59 on page 323 displays the screensaver disable message screen. Figure 59: Screensaver disabled message Enabling the screensaver in no password mode displays a message confirming your selection.
  • Page 324 Advanced features Figure 60: Screensaver enabled message Note: If the device configuration does not allow the use of a password free screensaver, this menu option is unavailable to you. Enabling the screensaver in enter the password before logging in. The screen lets you launch the user-defined password definition screen if it is enabled in the configuration.
  • Page 325 The options, which are available for the Enable (with password) mode are as follows: • Ok—Screensaver enabled message appears if the password is valid. Invalid password message appears if the password is invalid. • 123/abc—to toggle input mode between numeric or alphabet. •...
  • Page 326 The programmed keys of attached Expansion Module(s) are cleared until the screensaver is deactivated. If you have logged on to the IP Phone, you are not logged out, but the line key labels clear and are inactive until the screensaver is deactivated.

  • Page 327: Background Image

    • If you make an emergency call while the screensaver is active, the call is placed using the primary user. • The Network menu is accessible to administrators (double press of the services key) even when the screensaver is active. •...

  • Page 328: Selecting An Image Screen

    Advanced features Figure 63: Display menu Selection of the menu item takes you to a new display list that contains all the available image files on the Flash File System. Selecting an image screen Select an image from a list of images currently stored on the Flash File System of the device.
  • Page 329 2. The following are the options available for the background selection screen. • Select—to select the currently highlighted image. • Back—to dismiss the Image selection screen. After you select the background image you want to use, the confirmation screen appears. Figure 65 on page 329 displays the selected image in the background and the message to press...

  • Page 330: Service Package Group Support

    Advanced features Service Package Group Support The Service Package Group Support can help you program feature keys on an expansion module. You can view the group support feature in the feature key programming user interface and in the Friends list interface of the Address book.
  • Page 331 Bulk 3. Press the key. The Program Key Bulk commands screen appears. 4. Press the highlight Select 5. Press the key. The Create keys screen appears. 6. Press the highlight the type of programmed keys you want to create by bulk command. You can choose one of the following options: —...
  • Page 332 Advanced features Select Back You can view existing groups in your address book if you selected Groups as the source data for the bulk key creation. 8. Press the Up/Down highlight the source data for the bulk key creation. You can choose one of the following options: —...
  • Page 333 To view existing groups in your address Book if you selected Groups: Select Back Note: After you select from one of your existing groups, the bulk creation of the keys happens automatically. Viewing the existing groups you have in your Address Book Filter 1.
  • Page 334 Advanced features Select Back 3. Press the Up/Down highlight the required filter. 4. Choose one of the following: — Press the Select soft key to choose the group you want to view (for example, if you choose personal, only address book entries that are part of the group personal are displayed).
  • Page 335 View Edit Back After the screen displays the details of the selected address book entry, you can do the following: SendIM Edit Back To add a new contact to your Address Book 6. Choose one of the following options: — Press the View soft key to display the address book entry details for the selected entry.
  • Page 336 Advanced features Next Back Next Back 2. Press the context-sensitive soft key. 3. Choose one of the following: — Use the dialpad to enter a name for the new contact and press the context-sensitive soft key to continue. — Press the Back soft key to return to the previous menu.
  • Page 337 5. Do one of the following to complete the entry: — Press the — Press the — Press the Back If you choose to add the new contact to a group, a list of all your existing groups is displayed, and the screen prompts you to select a group.
  • Page 338 Advanced features Select Edit Back To add a new group: Back 7. Choose one of the following options: — Press the Select soft key to assign your new address book entry to the group that you selected. — Press the Edit context-sensitive soft key to modify the name of an...

  • Page 339: Speed Dial List

    Speed Dial List When configuring the provision, a feature key can be used as a Speed Dial List. You cannot modify or delete the feature key used by the Speed Dial List. Also, you cannot modify the content of the Speed Dial List. Invocation of the speed dial list is similar to other feature key invocation.

  • Page 340: Speed Dial List Screen

    Advanced features in-call screen). The label used for the selected key is provided through provisioning. The following is the icon for the Speed Dial List key. After you press the feature key provisioned as a Speed Dial List, the list of Speed Dials configured appears on the screen and the you can select an item from that list to invoke a Speed Dial.

  • Page 341: Auto Retrieve Flag

    marked as MID CALL are displayed if the Speed Dial List is invoked while the IP Deskphone is in a call. The following are the options available for the Speed Dial List screen. • Dial—invokes the selected speed dial. • Exit—...

  • Page 342: Usb Flash Memory Device Support

    Advanced features key/entry, the IP Deskphone attempts to un-hold the call after the key or entry call completes. For example: • A is talking to B when A invokes their Speed Dial List and selects an entry. • Selection/invocation of a Speed Dial List entry places the A-B call on hold and place another outgoing call to URI specified in the Speed Dial List entry, let's say C.
  • Page 343 Figure 69: Root screen The following are the options available for the Root screen: • Select—use to enter the selected folder. • Delete—prompts you to delete contents of selected folder (folders are not deleted because they are on the IP Deskphone). •...
  • Page 344 Advanced features Figure 70: File manager select device screen The following are the options available for the Select Device screen: • Select—to enter the selected device. • Exit—to dismiss the file manager and returns to the Services menu. After you select the device you want to navigate, one of the following screens in Figure 71 on page 345 appears:...
  • Page 345 Advanced features Figure 71: File manager device browsing screen...
  • Page 346 — If you select a file on the IP Deskphone and press Send, an error message appears if there is no USB drive that is currently plugged into the IP Phone. Sending files from the IP Deskphone to another location on the IP Deskphone is not allowed.
  • Page 347 Figure 72 on page 347 displays the message to select the destination folder. Figure 72: Select destination The following are the options available for the Select Destination screen. • OK—to enter in to the selected folder. • Back—to return to the previous screen. After you have confirmed to send a file from the IP Deskphone to the USB drive, the Select Destination screen appears, as shown in page...
  • Page 348 Advanced features Figure 73: File Manager Select Destination screen Note: The context-sensitive soft keys change based on the selected item on the screen. Select—to enter the selected folder.

  • Page 349: Notes On File Manager

    Done—to set the current location as the destination for the send and initiates copy operation. Back—to return to the previous screen. Notes on File Manager General notes for File Manager are as follows: • Selection of the item (or you one level up which results in going off the device and onto the select device screen in some cases.
  • Page 350 Advanced features • You are prompted to select the device you wish to send the selected file. • Select the IP Deskphone as the destination device. • The file is validated based on the file extension and the passing of the validation routines and a handler is called for the file.
  • Page 351 Figure 75: Sample Failure message for File Manager Operation Scenario 2 - If you want to copy the ring tone from the IP Deskphone into the USB drive: • Log into the device and plug the USB flash drive into the USB port of the IP Deskphone.
  • Page 352 Advanced features Manager (device configuration), then an error message is displayed on the screen. An error message displays on the screen due to insufficient space on the USB device, or the selected file type not being enabled in the File Manager (device configuration).

  • Page 353: Visual Indicators

    Visual indicators The Avaya 1165E IP Deskphone uses visual indicators or cues to indicate incoming calls and messages. The display icons on the telephone also indicate the current call state, the status of Inbox calls, and Instant Messages (IMs), and the Presence state of contacts designated as Friend.
  • Page 354 Visual indicators Table 18: Display screen icons (Part 2 of 3) Component Do Not Disturb Call Forward Speed Dial list Send IM Instant Messaging New, Unread Read Replied to Inbox Incoming Call Answered Incoming Call Missed, New Icon...

  • Page 355: Visual Alerter/Message Waiting Indicators

    Table 18: Display screen icons (Part 3 of 3) Component Incoming Call Missed, Reviewed Presence Terminated Connected Inactive Unavailable Busy or Offline Active Available On the Phone Unknown Visual Alerter/Message Waiting Indicators The red LED light at the top right of the phone lights to indicate incoming calls or when a caller leaves you voice mail.
  • Page 356 Visual indicators Table 19 on page 356 lists the visual indicator and the LED status. Table 19: Visual Alerter/Message Waiting Indicator Visual indicator Red LED Voice mail left by caller Incoming call (phone ringing) New Instant Message received New Instant Message received when other unread Instant Messages are in the...

  • Page 357: Quick Reference

    Quick reference This section provides a quick reference guide for the IP Phone. See the following sections for more information: • “Fixed keys” on page 357 • “Commonly used functions” on page 359 • “Context-sensitive soft keys” on page 361 •...
  • Page 358 Quick reference Telephone feature keys Access your outbox to view all calls made and to place a call to a previously called contact. Access your address book to view, add or edit entries including your designated friends You can also send Instant Messages (IMs) or initiate a call.

  • Page 359: Commonly Used Functions

    Access Instant Message log to view and send IMs Activates your IP Phone headset when connected. The red LED of the Headset key lights when you use a headset. Use to place a call on hold or to retrieve a call on hold.
  • Page 360 Quick reference Making a call • Lift the Handset or press the Headset key, Handsfree key or the Line key and enter the SIP address or phone number and press send. Or, press the Redial key to call the previously entered SIP address or phone number.

  • Page 361: Context-Sensitive Soft Keys

    Initiating a converence call 1. During a call, press the Conf Context-sensitive soft key. 2. Enter the SIP address or phone number or select an entry from the Address Book, Inbox, or Outbox and complete the call. 3. Press the Join key, select Conference and press the OK key to create a conference call.
  • Page 362 To type numbers, press abc to display 123 on the menu list. Msgs Display the Messages menu. 1.Voice Mail—Use to access your Voice Mail. The IP phone connects to the server to retrieve your Voice Mail. 2. Instant Messaging—Use to access your IM box. From the IM box you can: •...
  • Page 363 Retrieve parked calls (local and server parked calls only). ScrnSvr Activate the screensaver (only if the screensaver feature is enabled). Presnce Configure the presence status for your IP Phone. Prefs Display the Preferences menu. 1. Display—Adjust screen display settings. 2. Audio—Adjust tones and volume settings, configure a USB headset, and access the Bluetooth wireless technology setup.
  • Page 364 Quick reference Active call display Conf More… context-sensitive soft key menu (first) NewCall More… context-sensitive soft key menu (second) Prefs When you press the More… context-sensitive soft key for the third time, you return to the first menu list. A description of the context-sensitive soft keys available with the phone is idle is provided below.

  • Page 365: Display Screen Icons

    Obtain a dial tone to place another call during an active call. • Use to make a conference call. • Behaves like the Conf Context-sensitive soft key. Park Park the current call to the server or another user (not available for all call servers).Retrve Retrve...
  • Page 366 Quick reference Call state On hook On the phone On hold Call Forward Do Not Disturb Outgoing call, Incoming call (ringing) Missed call Instant messaging New, unread Read Replied to Send IM Icon Icon...
  • Page 367 Inbox Incoming Call Answered Incoming Call, Missed, New Incoming Call, Missed, Reviewed Presence Terminated Connected Inactive (only available if audo presence is activated) Unavailable Busy, or Offline Active Available (only available if audo presence is activated) On the Phone (only available if audo presence is activated) Unknown Quick reference...
  • Page 368 Quick reference...

  • Page 369: Terms You Should Know

    Alphanumeric dialing refers to the spelling of names or words by entering alphabetic characters collocated with the numbers on the numeric dialpad of your IP Phone 1140E. Call Decline This is a feature that you can use to decline a call, which includes an option to send a reason for declining the call.
  • Page 370 This is a fixed key used to copy entries to your Address Book, Speed Dial Key, Send IM Key, and Call Forward key. Date/Time display The IP Phone 1140E shows the current date and time when the telephone is in an idle state. Directory Number (DN) This is a telephone number you enter to initiate a call, for example, (555) 555-5555.
  • Page 371 Enter key The center key of the Navigation Cluster key is used to select menu items and to confirm changes. The Enter key duplicates the function of the context-sensitive soft keys Select, and Set. Expansion Module The Expansion Module is a hardware accessory that connects to the IP Deskphone and provides additional line appearances and feature keys.
  • Page 372 This is an LCD or an LED signal that indicates the status of a feature by the flash, blink, steady on, or off. Message/Inbox This is a fixed key on your IP Phone 1140E that connects to your Call Inbox. Multiple Appearance Directory Number (MADN)
  • Page 373 Quit key This is a fixed key you use to exit an active menu. Ringback/ring tone This is a sound indicating that a call you make is ringing at its destination. Shift/Outbox This is a fixed key you can use to connect to your Call Outbox. Session Initiation Protocol (SIP) Session Initiation Protocol is an telephony signaling protocol for initiating interactive communication sessions between users.
  • Page 374 Terms you should know Visual Alerter/Message Waiting indicator This is an LCD or an LED signal that flashes to indicate that a message is waiting or when the ringer is on.
  • Page 375 Enter key 19 Entering Text 64 Erasing user data 308 Expand key 19 Expansion Module 56, 64, 91, 371 Expansion Module for IP Phone 1100 Series 241 Feature key auto-programming Feature key options 241 Feature key programming 242 Feature Status Indicator 198...
  • Page 376 Index Global Search 173 Goodbye key 20 Handsfree (Speaker) key 19 Handsfree calling 139 Headset key 20 Hold key 19, 211 Ignoring a call 158 Inbox key 23 Incoming call privacy 272 Instant Message composing 201 Instant Message Inbox/Outbox 203 Language display 102 Language selection 76 Local Search 173...
  • Page 377 Index Send IM feature key programming Servcs (Services) key 35, 40, 41 Services key 22 Shift/Outbox key 21 Speed Dial feature key 264 Speed Dial feature key program- ming 248 Terms 369 Transferring a call 226 Transfr (Transfer) key 227 Updates 303 USB keyboard 70 USB Mouse 46...
  • Page 378 Index...

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