YASKAWA DX200 Instructions Manual page 9

170625-1CD
ES200RD II
Customer Support Information
Customer Support Information
If you need assistance with any aspect of your ES200RD II system, please
contact Motoman Customer Support at the following 24-hour telephone
number:
For routine technical inquiries, you can also contact Motoman Customer
Support at the following e-mail address:
techsupport@motoman.com
When using e-mail to contact Motoman Customer Support, please provide
a detailed description of your issue, along with complete contact
information. Please allow approximately 24 to 36 hours for a response to
your inquiry.
Please use e-mail for routine inquiries only. If you have an
urgent or emergency need for service, replacement parts,
NOTE
or information, you must contact Motoman Customer
Support at the telephone number shown above.
Please have the following information ready before you call Customer
Support:
• System
• Primary Application
• Controller
• Software Version
• Robot Serial Number
• Robot Sales Order Number
ix
(937) 847-3200
ES200RD II
___________________________
DX200
Access this information on the
Programming Pendant's LCD
display screen by selecting {MAIN
MENU} - {SYSTEM INFO} -
{VERSION}
Located on the robot data plate
Located on the DX200 controller
data plate
HW1482737
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