HME Wireless 6000 Installation Instructions Manual page 27

PROBLEM
Personnel hear Circuit board may be defective.
customers in ceiling
speaker or headsets,
Beltpac may be defective.
but cannot hear each
other.
No tone or sound is Power interruption may have caused
heard in ceiling vehicle detection circuit to be out of
speaker or headsets balance.
when vehicle enters
drive-thru lane.
System may be set for speed-team
operation.
Connector may be loose.
Personnel cannot There may be loose wires on base
hear customers in station circuit board.
ceiling speaker or
System may be set for speed-team
headsets.
operation.
Outside speaker or audio circuit
board may have failed.
Headset has
Battery may be low.
intermittent sound.
Headset may be defective.
There is still sound in VEHICLE DETECT switch on base
headset after all station may be in the OVERRIDE
customers have been position.
served.
Vehicle detector may be locked up.
Battery charger is not Charger may not be plugged in.
working.
Red or Green Switch not on.
message will not play.
Registration of Base station power not on.
®
COMMUNICATOR Communicator B button not pushed
failed. "Registration
when powering up.
failed" message Registration button not pushed.
heard in headset.
Lights stay red.
* For assistance, call HME at 1-800-848-4468, or Fax 858-552-0172.
2400MHz cordless telephone interference –
If there is a 2400MHz cordless telephone nearby, interference may occur. However, because the
Wireless 6000 is a frequency-hopping system, this problem is unlikely. If it does occur, changing
frequencies on the telephone may alleviate the problem. If not, move the phone as far as practical
from the base station, or ask the customer to use another type phone. Call HME Customer Support
at 1-800-848-4468 if assistance is required.
In the event of an electrical power outage –
such as from a lightning storm or power generator failure, if you experience problems with your
HME equipment after the electricity comes on again, unplug the AC power adapters from their
electrical outlets and wait 15 seconds, then plug them back in.
PROBABLE CAUSE
24
SOLUTION
Check to see if status lights on base
station are lit. Call HME. *
Use another beltpac. Call HME. *
When no vehicle is in the drive-thru
lane, slide the vehicle detector
override switch on the base station to
the OVERRIDE position, then back to
the NORMAL position.
Be certain SPEED TEAM switch on
the front panel of the base station is
in OFF position.
Check all connectors in base station.
Call HME. *
Check all connections on base
station circuit boards.
Be certain SPEED TEAM switch on
base station is in OFF position.
Call HME. *
Replace battery.
Use another headset. Call HME. *
Be certain switch is in the NORMAL
position.
Slide VEHICLE DETECT switch back
and forth twice.
Be certain charger is plugged in.
If it still is not working, call HME. *
Be certain respective Red or Green
message repeater switch on base
station is in the ON position.
Repeat registration procedure on
page 5.
Call HME. *