Dual-Lane Operation; Speed-Team Operation - HME Wireless 6000 Installation Instructions Manual

3.3.2

Dual-Lane Operation

1. Hands-Free (HF) Mode:
! With the power off, press and hold the volume-up
PWR button to turn the power on in the HF mode. The Communicator will remember this setting.
! As a customer enters a drive-thru lane, you will hear an alert tone (single beep for Lane 1,
double beep for Lane 2) in your headset, and you will be able to hear the customer at the
speaker post or menu board if that lane is selected.
! Use volume-up
! Touch and release A1 button for Lane 1 or A2 for Lane 2, to speak and listen to customer.
! Touch and release A1, A2 (depending on lane) or B button to end communication with customer.
! Touch and release A1 button for Lane 1 or A2 for Lane 2, to speak to the customer again.
! To change lanes, touch and release the opposite A button.
! If customer drives away from speaker post or menu board, Communicator stops transmitting.
2. Auto Hands-Free (AHF) Mode:
NOTES: Only one Communicator operator at a time, in each lane, can use this feature. If an operator
attempts to configure a second Communicator, "System busy" will be heard in his headset.
When operating in the AHF mode, changing lanes is not possible. If a Communicator is
turned off while in the AHF mode, it will automatically be reset for its previous operating mode.
! For Lane 1 operation, with the power off, press and hold the volume-up
pressing and releasing the PWR button to turn the power on in the AHF mode.
For Lane 2 operation, with the power off, press and hold the volume-up
pressing and releasing the PWR button to turn the power on in the AHF mode.
! As a customer enters a drive-thru lane, you will hear an alert tone (single beep for Lane 1,
double beep for Lane 2) in your headset, and you will be able to hear the customer at the
speaker post or menu board if that lane is selected.
! Use volume-up
! Speak and listen to customer without pressing any buttons.
! Touch and release A1, A2 (depending on lane) or B button to end communication with customer.
! Touch and release A1 button for Lane 1 or A2 for Lane 2, to speak to the customer again.
! If customer drives away from speaker post or menu board, Communicator stops transmitting.
3. Push-To-Talk (PTT) Mode:
! With the power off, press and hold the volume-down
PWR button to turn the power on in the PTT mode. The Communicator will remember this setting.
! As a customer enters a drive-thru lane, you will hear an alert tone (single beep for Lane 1,
double beep for Lane 2) in your headset, and you will be able to hear the customer at the
speaker post or menu board if that lane is selected.
! Use volume-up
! Touch and hold A1 button to speak to customer in Lane 1; A2 to speak to customer in Lane 2.
NOTE: To communicate internally with another COM6000BP user, press and hold the B
button while talking. Release to listen. In dual-lane operations, up to three Communicator
operators can have conference-call type communication by all pressing the A1, A2 or B
button. Everyone pressing the same button will be heard by everyone else on that channel
without interference. If the system is set up for Split-B operation (See section 2.3.10), internal
communication will only be heard by operators in the same lane. If Split-B operation is not
selected, internal communication will be heard by all Communicator operators in both lanes.
Pressing button B will not interrupt same-lane communication, but B channel communication
will be heard by the operator of the other lane. If a car arrives in the drive-thru lane while
internal communication is taking place, priority will be given to one A channel for customer
communication, which will reduce the number of internal communication channels available.
3.3.3

Speed-Team Operation

Speed-team operation is used during high-volume times. An order taker wearing a
COM6000BP Communicator relays orders from outside into the store, using button B on the
Communicator. Placing the speed-team switch, on the base station, in the ON position will
disable the outside speaker/microphone and the vehicle-alert tone.
(two base stations operating two speaker posts)
or down buttons to adjust customer's voice level in headset if necessary.
or down buttons to adjust customer's voice level in headset if necessary.
or down buttons to adjust customer's voice level in headset if necessary.
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and B buttons while pressing and releasing the
and A1 buttons while
and A2 buttons while
and B buttons while pressing and releasing the