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HME 6700HD Installation Instructions Manual

Drive-up communication system
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SYS6700HD
Drive-Up Communication System
Installation Instructions
HME#
400G754
Rev D
4/26/17

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  • Page 1 SYS6700HD Drive-Up Communication System Installation Instructions HME# 400G754 Rev D 4/26/17...

  • Page 3: Table Of Contents

    1. INTRODUCTION ............1 Full Duplex and Half Duplex Modes .
  • Page 4 Figure 16. 6700HD Bridge mounting and cable connections ....... 22...
  • Page 5 FCC NOTICE This device complies with Part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference re- ceived, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules.
  • Page 6 Important Safety and Usage Information CAUTION: As would be the case with any audio device, such as headphones or a headset, that carries amplified sound to the ears, misuse of such a device or use at excessive volume levels may cause hearing impairment or loss of hearing.

  • Page 8: Introduction

    INTRODUCTION The 6700HD Wireless Drive-thru Audio System is designed to deliver a clear drive-thru conversation. The Push-to-Talk feature is a basic headset operation that allows customer communication by holding a headset button to talk and listen. The headset button is released to disconnect (see below).

  • Page 9: Standard Equipment

    STANDARD EQUIPMENT These instructions are for installation of standard SYS6700HD equipment and most commonly used optional equipment. Specific instructions may also be enclosed with optional equipment. IMPORTANT! If you haven’t already done so, before proceeding with the installation, set up the battery charger and plug it into an AC electrical outlet, and charge all the batteries in it while other equipment is being installed.

  • Page 10: Battery Charger Setup

    BATTERY CHARGER SETUP Power Adapter Plug the cord from the provided +5VDC power adapter into the top of the battery charger as shown in Figure 1, and then plug the power adapter into an electrical outlet. Be certain to use the power adapter that was packaged with the battery charger.

  • Page 11: Preparation For Installation

    In the event of an electrical power outage — If you experience problems with your HME equipment after the electricity returns, unplug the equipment and wait 15 seconds, then plug it back in.

  • Page 12: Radio Options

    CE Base Station Adaptive Frequency Hopping Background The HME SYS6700 wireless system utilizes a Frequency Hopping Spread Spectrum (FHSS) radio in order to provide robust communications. This system operates in the unlicensed 2.4 GHz band. With the proliferation of other devices over the past few years in the same 2.4 GHz band, instances where these devices and systems can interfere with each other has greatly increased.
  • Page 13 3. From the ADVANCED MENU, press the Installer setup button. Ø 4. Use the  and  buttons to move the highlighted box Ø × in the Enter Password field. Use the + button to put alphabetic characters in the highlighted box, or the − ×...
  • Page 14 4.3.2 Aux Sync Multi-Base Synchronization Configuration The purpose of Multi-base synchronization is to allow Ø multiple Bases at the same location to operate without interfering with one another. It does this by synchronizing and separating the frequency hopping sequences used by the Bases.
  • Page 15 Aux Base Configuration Aux Base Configuration Perform these steps for each Aux Base. Bases 2 through 4 will be designated as Aux Bases. Perform these steps for each Aux Base. Bases 2 through 4 will be designated as Aux Bases. 1.
  • Page 16 Synchronize Bases 1. On the Master Base select Menu. Ø 2. Select Register Headsets. × 3. Select Register Multi. NOTE: Unlike registering headsets, the Master Base will not display visual feedback that Aux Bases have been successfully registered. The Master Base will stay in Multi-registration mode for just 5 minutes.

  • Page 17: Equipment Installation

    CAUTION: If you do not use HME audio cable, be sure the speaker/microphone wires you use are a twisted pair. For full-duplex installations, the speakers and microphones must use separate cables or audio feedback will occur.
  • Page 18 Figure 3. Typical equipment locations Sections...

  • Page 19: Register Headsets To Base Stations

    Register Headsets to Base Stations Register one headset at a time (at least one) to each base station, one at a time. With the labels provided, label the headset with its registered base number. Up to 15 headsets can be registered to a base station. Replacement headsets must be registered before they can be used.
  • Page 20 It is best NOT to use this option during store business hours. If you experience difficulties registering headsets: In the USA, call HME Technical Support at 1-800-848-4468. Outside the USA, call your local HME representative for assistance. Sections...

  • Page 21: Base Station Installation

    Base Station Installation Bases must be mounted and installed at least 6 feet from one another. Discuss the location of the base stations with the store owner or manager. They should be mounted less than 10 feet from an available electrical outlet and away from grease and large metal objects. Also, they should be mounted near eye level, so the display screens will be easily visible and the control buttons will be accessible.
  • Page 22 5.3.2 Mount Base Stations on Wall Base stations should be mounted away from grease and large metal objects. They must be at least 6 feet apart, less than 10 feet from an available electrical outlet. Figure 5. Distance between base stations Mount each base station on the wall as follows: 1.

  • Page 23: Router Installation

    Router Installation Mount the Routers close enough to the pull boxes in order to be reached by the cables pulled into the building from the outside. They must be close enough to AC electrical outlets for the power, or the adapter cables will need to be extended. 1.
  • Page 24 5.4.1 Connect Base Station Power Supplies Figure 9. Router DIP switch S2 Switch Settings Function - Set Router Physical Address Router Router Router Router Switch 0 - 15 16 - 31 32 - 47 48 - 63 OFF* OFF* OFF* 4 &...

  • Page 25: Remote Display Installation

    Remote Display Installation The Remote Display should be installed on a wall, inside the building, where it can be seen by crew personnel. Installation of the Remote Display requires one hole to be drilled through the wall for cable routing, and two screw holes for mounting the unit on the wall of the building. Follow the instructions below.
  • Page 26 5.5.1 Connect Base Station Power Supplies Remote Display circuit board Figure 11. Mounting the Remote Display Unit S1 Switch Settings Base Station Base Station Base Station Base Station Switch ON – Monitor number of customers in queue, alternating with wait time. OFF –...

  • Page 27: Console Installation

    Console Installation The Console is mounted on a counter-top bracket. This allows it to be positioned in a user- friendly, slanted position that is typically on the counter near the POS terminal. If desired, the Console can be mounted on the wall. Install the Console in the following manner: Counter top: ●...
  • Page 28 5.6.1 Connect Base Station Power Supplies Figure 14. Console DIP switch S1 Switch Settings Function – Set Console Physical Address Console Console Console Console Console Console Console Console Switch NOT USED NOT USED 6 - 7 OFF – RS485 bias OFF ON –...

  • Page 29: Console Installation

    Console Installation The HME 6700HD Bridge provides an interface between the base stations and RS485 devices (routers/Consoles). Follow these instructions to mount and connect the unit. Power adapter connector Network connector Store # and Network Addresses displayed here. USB connector...
  • Page 30 5.7.2 Console Installation Figure 17. HME 6700HD Bridge wiring diagram Sections...
  • Page 31 NOTE: No Wi-Fi connections or equipment may be connected to the store network. Installing CIB Drivers to Windows Before you connect devices and begin installation, you’ll need to install required drivers to your PC. The drivers must be downloaded from the HME Knowledge Base. Here’s what you’ll need: ● Laptop ●...
  • Page 32 3. Double click and install the driver that supports your Windows operating system: Win64.exe (for 64-bit) or Win32.exe (for 32-bit). NOTE: To determine your system type (32-bit or 64- bit), click on the Windows Start button, right click on Computer and select Properties. Note that most systems will be 64-bit.
  • Page 33 Connect to Bridge with USB (Fixed Address) 1. Connect all System 485 devices and power ON, but DO NOT connect the 485 to the bridge yet. 2. Connect all the network cables to bases and bridge, connect them to the network switch but DO NOT power on the bases at this time.
  • Page 34 2. Connect all the network cables to bases and bridge, connect them to the network switch but DO NOT power on the bases at this time. 3. Connect the laptop to the HME network switch via a network (CAT5) cable. This should be the same network switch connecting the Sonic Bridge and base stations.
  • Page 35 Bridge Power Up 1. Power on the Bridge, and wait 20 seconds for a full boot up. 2. Connect to the Bridge Website. a) If you’re connected to the Bridge via USB, enter 192.168.7.2 in your browser’s address bar to view the Sonic Bridge website. b) If connected via Ethernet, enter “http://10.xx.xx.2”...
  • Page 36 If a “−" is displayed, there is no communication. In this instance, review or repeat the above steps or call HME Technical Support at 800-848-4468. 8. Connect the System 485 cable, and the vehicle detector cable to the Bridge.
  • Page 37 9. Click on Installer Settings, enter password:112462 and click on Continue. 10. Click on Start to run the Learn. The Bridge will learn the bases, routers and console within seconds. 11. Verify the Learn was successful by clicking on the Sys6700 link. All devices should have “Online”...
  • Page 38 1 second minimum to 60 second maximum repeat intervals. 15. Visually confirm that the 6700HD Bridge Status LEDs and network LEDs are lit by checking the 6700HD Bridge LED status. To verify that the Bridge LEDs display Normal Function: ●...

  • Page 39: Assign/Deassign An Employee To A Base Station (Headset) Using Infor Pos Software

    Assign/Deassign an Employee to a Base Station (Headset) using Infor POS Software Employees must be assigned to a specific base station. The Infor POS system includes this simple process to assign or deassign an employee: 1. Swipe an access card to view the Main POS screen. 2.

  • Page 40: Optional Vehicle Detector Installation In Drive-Thru Lane

    Optional Vehicle Detector Installation in Drive-Thru Lane If a vehicle detector loop will be used, it should have already been installed. If another type vehicle detector will be used, install it according to its own installation instructions. Connect it to the Bridge according to Figure 21, pg. 55. Note that the connections are different for internal and external type vehicle detectors.

  • Page 41: Sys6700 Bridge Interface

    SYS6700 BRIDGE INTERFACE SYS6700 Status 6.1.1 Baseline Device Number This column displays various devices that have been learned by the 6700 system. Physical Address This column displays the RS-485 address (real) of the various Devices that have been learned. Connection Status This column displays the connection status of the learned Devices.

  • Page 42: Priority Queue

    Priority Queue Queue Position The order (in line) of each car in the queue is displayed. Time in Queue Car wait time in the queue is displayed. Order Point The order point visited by the cars in queue is displayed. Controller Events Event Defines the action performed by the controller: Power Up, Shut Down, Learn and System...

  • Page 43: Bridge Status

    6.5.2 Network Configuration DHCP It displays whether the bridge is or isn’t currently configured in DHCP. NOTE: DHCP is not normally used. Do not enable without direction from HME technical support. IP Address Displays the Bridge’s current IP address. Subnet Displays the Bridge’s current Subnet address.
  • Page 44 6.5.5 Registration Status This indicates whether the Bridge is or isn’t registered to the HME Cloud. A “check mark” indicates the Bridge is currently registered to the HME Cloud. A “dash” indicates the Bridge is not currently registered to the HME Cloud.

  • Page 45: Network Settings

    This setting allows DHCP to be enabled or disabled. A “check mark” on the box indicates that DHCP has been enabled. An “empty box” indicates that DHCP is disabled. NOTE: DHCP is not normally used. Do not enable without direction form HME technical support. IP Address This setting is used to set the Bridge’s Static IP address.

  • Page 46: Store Settings

    Store Settings 6.7.1 Store Information Store Name This setting is used to set the Store Number. Excess in Queue This setting is used to set the maximum amount of cars allowed in the queue before the Excess in Queue warning tone will be played in the ceiling speaker. Repeat Interval (sec) This setting determines how often the Excess in Queue warning tone will be repeated.

  • Page 47: Installer Settings

    Installer Settings 6.8.1 Authentication Required Password Input the installer password, and the press the “Continue” button to gain access to the Installer Settings. 6.8.2 Controller Learn Devices This setting is used to Learn all the devices in the 6700 system, Bases, Routers and Consoles. Select “Learn” to begin the process.

  • Page 48: Devices

    Devices 6.9.1 Device Status Unit Type Displays the type of device that the Bridge’s “CIB Application” has discovered. NOTE: Mouse-over on the unit type to view a pop up that displays the Firmware version of the unit. Connection State The current connection state of Discovered devices on the Local Area Network (LAN) is displayed.

  • Page 49: Sonic Settings

    For stores with more than one base, use this option to choose the base address (1, 2, 3 or 4) for each base. Each base must be set to a different address. Note: The Base Address is set during installation and should not be changed unless instructed by HME Technical Support.

  • Page 50: Functional Check & System Setup

    FUNCTIONAL CHECK & SYSTEM SETUP Functional Check After all cable connections are completed and all DIP switches have been appropriately set, proceed with the following functional check. Be certain all power adapters are plugged into electrical outlets. Perform the following tests with every headset to every stall. 8.1.1 Installation Checklist / Preliminary Setup ‰...
  • Page 51 8.1.4 Drive-Thru Connections ‰ Drive a car into the Drive-Thru. Verify the Drive-Thru tone is heard in the headset. ‰ Verify the First in queue tone is repeatedly playing from the Router ceiling speaker. ‰ Verify Console display “WAITING= 1” on the first line of the display. ‰...

  • Page 52: Equipment Specifications

    EQUIPMENT SPECIFICATIONS Base Station Voltage input ... . 24VDC ±2.5V DC current input ..2.5A maximum Audio distortion ..5% maximum level Outside speaker output .

  • Page 53: Interface Description

    10. INTERFACE DESCRIPTION 10.1 Base Station Audio circuit Board J1 – Ceiling Speaker In/Out, Lane 1 J1,1 Ground J1,2 /A1 Talk J1,3 Relay 1 Common J1,4 Relay 1 Normally Open J1,5 Relay 1 Normally Closed J1,6 Ceiling speaker + J1,7 Ceiling speaker −...

  • Page 54: Router

    J9,2 Ground J9,3 Not used J9,4 Ground J9,5 Alert in J10 – Vehicle Detector Board Interface, Lane 1 (Primary) J10,1 Negative vehicle detect signal J10,2 +12V Vehicle detector power J10,3 Ground J10,4 Not used J10,5 Not used J15 – Telephone Interface J15,1 Telephone audio into base J15,2...
  • Page 55 P26,2 Location 7 Speaker/Mic P26,3 Location 7 +12 VDC for call switch light P26,4 Location 7 Call switch signal P26,5 Location 7 Call switch ground P27,1 Location 8 Speaker/Mic P27,2 Location 8 Speaker/Mic P27,3 Location 8 +12 VDC for call switch light P27,4 Location 8 Call switch signal...
  • Page 56 P16,7 Location 7 Speaker P16,8 Location 7 Speaker P17,1 Location 8 Speaker P17,2 Location 8 Speaker P17,3 Location 9 Speaker P17,4 Location 9 Speaker P17,5 Location 10 Speaker P17,6 Location 10 Speaker P17,7 Location 11 Speaker P17,8 Location 11 Speaker P18,1 Location 12 Speaker...

  • Page 57: Console

    10.3 Console Control board J1 - LCD display connector J1,1 Vcc (+5 VDC) J1,2 Vss (Ground) J1,3 RS (Register select) J1,4 Vee (Contrast voltage) J1,5 E (Enable) J1,6 R/W (Read/write) J1,7 J1,8 J1,9 J1,10 J1,11 J1,12 J1,13 J1,14 J2 - RS485 buss connector J2,1 +22 VDC J2,2...

  • Page 58: Troubleshooting

    11. TROUBLESHOOTING In case of any problems with your SYS6700HD, refer to the following checklist. If you cannot correct any problems using the checklist, call HME Customer Support at 1-800-848-4468. PROBLEM PROBABLE CAUSE SOLUTION Battery may be defective. Replace battery. Call HME.* “Battery failed”...
  • Page 59 Replace with another headset. Check power light. If not lit, Low or dead battery. replace battery. Headset failed. Use another headset. Call HME.* Headset not turned on. Turn on headset. Headset channel “A1” or “A2” buttons not working. Dead or weak battery.
  • Page 60 Such as from a lightning storm or power generator failure, if you experience problems with your HME equipment after the electricity comes on again, unplug the AC power adapters from their electrical outlets and wait 15 seconds, then plug them back in.

  • Page 61: Wiring Diagrams

    12. WIRING DIAGRAMS Page 55, Figure 18 – System 6700HD Block Diagram Page 56, Figure 19 – Wiring Diagram for RS485 Digital Communication Link Page 57, Figure 20 – Wiring Diagram for Base to Router Speaker and Microphone Wiring in Half-Duplex Systems Page 58, Figure 21 –...
  • Page 62 Figure 18. System 6700HD Block Diagram...
  • Page 63 Figure 19. RS485 Digital Communications Link...
  • Page 64 Figure 20. Base to Router Speaker and Microphone Wiring in Half-Duplex Systems...
  • Page 65 Figure 21. Base to Router Speaker and Microphone Wiring in Full-Duplex Systems...
  • Page 66 Figure 22. Speakers, Microphone and Call Buttons in Drive-Up Stalls...
  • Page 67 Figure 23. Speaker/Microphone and Vehicle Detector in Drive-Thru Lane...
  • Page 68 Figure 24. Power Supplies...

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