Operation; Single-Lane Operation - HME Wireless 6000 Installation Instructions Manual

3.3

OPERATION

The COM6000BP can be operated in Hands-Free (HF), Auto-Hands-Free (AHF) or Push-To-Talk (PTT)
modes. If your store does not have HF capability, the Wireless 6000 should be operated according to
section III. A. 3. below in single-lane stores, or section III. B. 3. (page 9) in dual-lane stores.
A full-duplex system supports HF, AHF and PTT operation. Communication can be transmitted
and received at the same time, as in a normal telephone conversation. In the AHF mode, trans-
mission and reception are activated automatically when a customer drives into the drive-thru lane.
In the HF mode, transmission and reception are activated by touching and releasing one of the A
buttons on the Communicator. In the PTT mode, one of the A buttons on the Communicator must
be held while the operator is talking to the customer. A half-duplex system only supports the PTT
mode. One of the A buttons on the Communicator must be held while the operator speaks to the
customer. The customer's voice will not be heard while the operator is transmitting.
When a customer arrives in the drive-thru lane, you will hear a single beep in the headset for single
lane operations and for Lane 1 in dual-lane operations, or a double beep for Lane 2 in dual-lane
operations. In dual-lane operation, if you are communicating with a customer when another customer
arrives in the opposite lane, a higher pitch double beep will sound in the headset. When the first
customer leaves the speaker post, the same high pitch double beep will repeat in your headset every
four seconds until you touch the A1 or A2 button to communicate with the second customer.
NOTE: In dual-lane operations, if you have a Mode Switch and it is in the "2 OPERATORS" position,
you will only hear single beeps in your headset when customers arrive in the lane you are operating.
3.3.1

Single-Lane Operation

1. Hands-Free (HF) Mode:
! With the power off, press and hold the volume-up
PWR button to turn the power on in the HF mode. The Communicator will remember this setting.
! As a customer enters the drive-thru lane, you will hear an alert tone (single beep) in your headset,
and you will be able to hear the customer at the speaker post or menu board.
! Use volume-up
! Touch and release A1 or A2 button to speak and listen to customer.
! Touch and release A1, A2 or B button to end communication with customer.
! Touch and release A1 or A2 button if you want to speak to the customer again.
! If customer drives away from speaker post or menu board, the Communicator stops transmitting.
2. Auto Hands-Free (AHF) Mode:
NOTES: Only one Communicator operator at a time can use this feature. If a Communicator is turned off
while in the AHF mode, it will automatically be reset for its previous operating mode.
! With the power off, press and hold the volume-up
PWR button to turn the power on in the AHF mode.
! As a customer enters the drive-thru lane, you will hear an alert tone (single beep) in your headset,
and you will be able to hear the customer at the speaker post or menu board.
! Use volume-up
! Speak and listen to customer without pressing any buttons.
! Touch and release A1, A2 or B button to end communication with customer.
! Touch and release A1 or A2 button if you want to speak to the customer again.
! If customer drives away from speaker post or menu board, the Communicator stops transmitting.
3. Push-To-Talk (PTT) Mode:
! With the power off, press and hold the volume-down
PWR button to turn the power on in the PTT mode. The Communicator will remember this setting.
! As a customer enters the drive-thru lane, you will hear an alert tone (single beep) in your headset,
and you will be able to hear the customer at the speaker post or menu board.
! Use volume-up
! Touch and hold A1 or A2 button to speak to customer. Release when finished.
(one base station operating one speaker post)
or down buttons to adjust customer's voice level in headset if necessary.
or down buttons to adjust customer's voice level in headset if necessary.
or down buttons to adjust customer's voice level in headset if necessary.
20
and B buttons while pressing and releasing the
and A1 buttons while pressing and releasing the
and B buttons while pressing and releasing the