In Case Of Problems - HME Wireless 6000 Installation Instructions Manual

3.4

IN CASE OF PROBLEMS

PROBLEM
No sound is heard in
COMMUNICATOR
headset when you
press button A and
speak into
microphone.
Communicator
channel A or B is not
working.
Outbound sound is
too low.
No outbound sound;
Customer cannot hear
anything.
Customer cannot be
heard in push-to-talk
(PTT) operation.
Only intermittent voice
can be heard in
headsets.
PROBABLE CAUSE
Power may be off at base station.
®
Power supply in base station may
not be working.
Communicator power may not be on. Press Power ON/OFF button on
Volume may not be set correctly.
Battery may be low or defective.
Headset may be defective.
Communicator power may not be
on.
Battery may be low or defective.
"A" Talk or "B" Talk light on base
station does not light when button A
or B on Communicator is pressed.
Outbound volume may be set too
low for environment.
System may be set for speed-team
operation.
There may be loose wires on
outside speaker or base station
circuit board.
Speaker or base station may be
defective.
System may be set for speed-team
operation.
Base station may be set for wrong
drive-thru mode (full or half-duplex).
Transmitter antenna connectors on
base station transceiver circuit
board may be loose or damaged.
Circuit board may be defective.
23
SOLUTION
Check circuit breaker for building.
Check power supply indicator lights
on base station. If no light is lit,
be certain AC power adapter is
plugged into AC electrical outlet, and
is connected to J29 on base station
audio circuit board.
Communicator. Be certain power
light goes on and switches from red
to green.
Adjust volume with Volume-up and
down buttons.
Check Power light. If not lit, replace
battery.
Use another headset. Call HME. *
Press Power ON/OFF button on
Communicator. Be certain power
light goes on.
Check Power light. If not lit, replace
battery.
Use another Communicator.
Call HME. *
Turn outside speaker volume control,
on front panel of base station,
clockwise until volume is satisfactory.
Be certain SPEED TEAM button on
base station is in OFF position.
Check VEHICLE PRESENT light on
base station. Check outside speaker
wire connections in base station and
at outside speaker.
Call HME. *
Be certain SPEED TEAM button on
base station is in OFF position.
Check S6 DIP switch #1 at bottom of
base station audio circuit board. It
should be ON for full-duplex, OFF for
half-duplex operation.
Be certain antennas are screwed
securely onto base station. Check
antenna cable connections near
lower-left corner of transceiver circuit
board. Pull and remove each
connector plug, and check to be
certain pin inside it is not bent. If not,
call HME. *
Call HME. *