Troubleshooting - Omicron Lab Bode 100 User Manual

11 Troubleshooting

Connection issues
In case you are not able to start a measurement with Bode 100, please check the following points:
1. Check if the green power LED at the front panel is on.
In case that the LED is not lit execute the following steps:
a. Check if the Wide-range AC power supply is plugged correctly into the mains socket.
b. Check if the DC connector of the power supply is properly plugged into the Bode 100.
c. Check the output voltage of the DC connector with a volt-meter.
2. Check if the communication between the Bode Analyzer Suite and the Bode 100 has been
successfully established. To do so, check if the serial number of your Bode 100 is displayed in the
start screen (see figure6-1
number, please execute the steps below:
a. Check if the USB cable is properly plugged into the computer and the Bode 100.
b. Try disconnecting and re-connecting the USB cable.
c. If this does not help, avoid USB hubs and plug Bode 100 directly into an USB port of your
computer.
d. Try to connect Bode 100 to a different USB port of your computer. Some USB 3 ports are
known to have problems with Revision 1 of Bode 100.
e. Move the mouse over the icon
Software problems
In case you run into software issues such as crashes or unexpected behavior, please contact the
OMICRON Lab Support.
To help the support team, you can include the log file of the Bode Analyzer Suite in your support
request. The log file is normally located at: C:\ProgramData\OMICRON Lab\Bode Analyzer\Logs\Bode
Analyzer Suite.log.
In case you are still experiencing problems do not hesitate to contact us. We are looking
forward to support you. Check out the following
how to contact us.
OMICRON Lab
on page 18, or the right bottom corner of the main window
(see figure6-2 on page 19). In case you cannot see any Bode 100 serial
.
in the status bar and then click
Support section for further information on
Troubleshooting
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