Viewing The User Log; Clearing The User Log; Generating A File For Technical Support; Generating A File For Technical Support: Example - Cisco SCE8000 Configuration Manual

Chapter 4 Utilities
Viewing the user log counters for the current session
Step 1 From the SCE# prompt, type show logger device user-file-log counters and press Enter.
Viewing the non-volatile counter for the user-file-log
From the SCE# prompt, type show logger device user-file-log nv-counters and press Enter.
Step 1

Viewing the User Log

Note This command is not recommended when the user log is large. Copy a large log to a file to view it (see
Copying the User Log, page
Step 1 From the SCE# prompt, type more user-log and press Enter.

Clearing the User Log

From the SCE# prompt, type
Step 1
Step 2 The system asks Are you sure?
Step 3 Type Y and press Enter.

Generating a File for Technical Support

In order for technical support to be most effective, the user should provide them with the information
contained in the system logs. Use the logger get support-file command to generate a support file via FTP
for the use of Cisco technical support staff.
From the SCE# prompt, type logger get support-file filename and press Enter.
Step 1
The support information file is created using the specified filename. The specified file must be a file
located on an FTP site, not on the local file system.
This operation may take some time.

Generating a File for Technical Support: Example

SCE# logger get support-file ftp://user:1234@10.10.10.10/c:/support.zip
OL-16479-01
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clear logger device user-file-log
Cisco SCE8000 Software Configuration Guide, Rel 3.1.6S
The User Log
and press Enter.
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