Components; Returning An Ex9200 Switch Or Component For Repair Or Replacement - Juniper EX9214 Hardware Manual

CHAPTER 27
Contacting Customer Support and
Returning the Chassis or Components

Returning an EX9200 Switch or Component for Repair or Replacement

Copyright © 2017, Juniper Networks, Inc.
Returning an EX9200 Switch or Component for Repair or Replacement on page 263
Locating the Serial Number on an EX9214 Switch or Component on page 264
Contacting Customer Support to Obtain Return Material Authorization on page 270
Packing an EX9200 Switch or Component on page 271
If you need to return a switch or hardware component to Juniper Networks for repair or
replacement, follow this procedure:
Determine the serial number of the chassis if you need to return the switch. If you need
1.
to return one or more components, determine the serial number for each component.
For instructions, see Locating the Serial Number on an EX9204 Switch or Component,
Locating the Serial Number on an EX9208 Switch or Component, or
Number on an EX9214 Switch or Component" on page
Obtain an RMA number from JTAC as described in
2.
Obtain Return Material Authorization" on page
NOTE: Do not return any component to Juniper Networks unless you have
first obtained an RMA number. Juniper Networks reserves the right to
refuse shipments that do not have an RMA. Refused shipments are
returned to the customer through collect freight.
Pack the switch or component for shipping as described in
3.
or Component" on page
For more information about return and repair policies, see the customer support page at
http://www.juniper.net/support/guidelines.html
"Contacting Customer Support to
270.
271.
.
"Locating the Serial
264.
"Packing an EX9200 Switch
263