Entering Remote Diagnostics Mode - PictureTel Concorde 4500 Administrator's Manual

OBTAINING DIAGNOSTIC INFORMATION

Entering Remote Diagnostics Mode

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to the far-end CSU. The signal then loops through the far-end CSU
and back through the telephone lines to the near-end CSU.
To test your system with a remote CSU loopback:
1. From the Diagnostics menu, choose View Far-End Tests .
2. Choose Run Remote CSU Loopback .
3. Compare the image in the PIP and the image on the full screen and
make sure that they are identical, allowing for compression delay
for the full screen image to appear.
Continue with the next step if the images do not match or if you
cannot successfully complete a call to the far-end site.
4. Verify that all cable connections are correct and are securely in
place.
5. Set the test configuration to place calls on the second CSU
channel:
If the test is successful, continue with the next step.
If the test fails, skip to step 8.
6. Test the initial lines with a line tester.
7. If a line fails, replace that line, and rerun the test on the first CSU
channel.
8. Replace the far-end Communications board and CSU daughter
board, and rerun the test.
Using the remote diagnostics, your PictureTel service provider can
have data from diagnostic tests run on your system sent to a master
PC at a remote site under these conditions:
A modem is connected
¥ To control port
¥ To an AC wall outlet
¥ To a POTS telephone line
You have coordinated with your service provider a time to run
the remote tests.
You do not have a video call in progress.
(CTRL) A