Page 1 ™ Concorde•4500 Administrator’s Guide...
Page 2 DATAPATH is a trademark of Northern Telecom. The information contained in this document is subject to change without notice. PictureTel assumes no responsibility for technical or editorial errors or omissions that may appear in this document or for the use of this material.
Page 3 Note: In this document, the term “monitor” is used to refer to the NTSC or PAL television (TV) broadcast receiver that is part of the Concorde•4500 system. These receivers are governed by different regulations than computer monitors. Bescheinigung Des Herstellers/Importeurs Hiermit wird bescheinigt, daß...
Page 4 You will be advised of your right to ﬁle a complaint with the FCC. In the event of equipment malfunction, all repairs should be performed by PictureTel Corporation or an authorized agent. It is the responsibility of the users requiring service to report the need for service to our company or to one of our authorized agents.
Page 5 Ringer Equivalence Number (REN) = .6B Connection To United Kingdom Telecommunications Network The PictureTel Concorde•4500 is approved to connect to the following United Kingdom (UK) Public Telecommunications Operator (PTO) network services: Indirect connection to PTO-provided digital switched and point-to-point services through suitable approved branch systems.
Page 7: Table Of Contents
Contents Chapter 1 Introducing the Concorde¥4500 Wireless Keypad ..........................1-3 QuickPad............................1-4 Monitors ............................1-5 Electronics Module ......................... 1-6 Cameras............................1-7 LimeLight............................1-8 Microphones ............................ 1-9 WorldCart ............................1-10 Look-At-Me-Button ........................1-11 Optional Equipment ........................1-12 Using the Concorde¥4500 Menu System .................. 1-13 Using the Setup Menu ......................
Page 8 Chapter 2 Connecting and Configuring Your Network Attaching Digital Network Cables....................2-2 Internal Four-Wire Channel Service Unit (CSU) ...............2-2 V.35 Network Interface ......................2-5 RS-449 Network Interface .....................2-7 X.21 Network Interface ......................2-9 V.25 bis Network Interface ....................2-11 Attaching Audio Telephone Network Cables................2-14 Using the Network Configuration Menus .................2-15 Setting a Network Interface....................2-15 Selecting an Answer Mode ....................2-21...
Page 9 Setting the Near-End Site Name ..................4-13 Setting the Standby Timer....................4-14 Setting the Wireless Keypad Channel ................4-15 Selecting AC Power Frequency ..................4-17 Restoring Default Settings ......................4-18 Chapter 5 Configuring and Adjusting the Video and Audio Setting Video Configuration ......................5-1 Setting Video Send Format ....................
Page 10 Chapter 6 Configuring Ports Setting Control Port A ........................6-2 Setting Control Port B ........................6-3 Setting Data Port A, B, C, or D.......................6-6 Chapter 7 Obtaining Diagnostic Information Viewing the System Configuration....................7-2 Using the Diagnostics Menus ......................7-3 Viewing Near-End Status .....................7-4 Running Near-End Tests.....................7-15 Running Far-End Tests......................7-24 Entering Remote Diagnostics Mode..................7-26...
Page 11 Interpreting Warning Messages ....................8-12 Verifying Electrical Current ......................8-14 Appendix A Factory Default Settings ....................... A-1 Appendix B Menu Trees ............................B-1 Appendix C System Messages ..........................C-1 Appendix D X.21 Call Progress Messages ....................... D-1 Index ............................Index-1...
Page 13 Figures Figure 1-1: Concorde¥4500 System Components ..............1-2 Figure 1-2: Wireless Keypad ......................1-3 Figure 1-3: QuickPad........................1-4 Figure 1-4: Main Monitor......................1-5 Figure 1-5: Electronics Module ....................1-6 Figure 1-6: PowerCam 100......................1-7 Figure 1-7: LimeLight........................1-8 Figure 1-8: PowerMic ........................
Page 14 Figure 5-4: Gain, Focus, and Iris Adjust Menu ................5-35 Figure B-1: Setup Menu Structure ....................B-2 Figure B-2: Configuration Menu Structure ................B-3 Figure B-3: Diagnostics Menu Structure..................B-4 Figure B-4: Menu Structure for a Multipoint Bridge in H.243 Mode ........B-5 Figure B-5: Menu Structure for the M-8000 Multipoint Bridge in SG3 Mode ......
Page 15 Tables Table 1-1: UserÕs Notebook Checklist ..................1-16 Table 2-1: Connection Panel LED States ................... 2-4 Table 2-2: Select IMUX Type Menu Options................2-18 Table 2-3: Descriptions of Answer Mode ................2-23 Table 4-1: Display of Far-End Site Name Settings ..............4-2 Table 4-2: Screen Message Display Settings................
Page 16 Table 6-4: Control Port B Type Settings ..................6-5 Table 6-5: Set Data Ports Screen Options ..................6-9 Table 7-1: Near-End Status Menu Options ................7-4 Table 7-2: SG3 Network Statistics ....................7-5 Table 7-3: SG4 and H.320 Network Statistics ................7-7 Table 7-4: Call Parameters......................7-9 Table 7-5: System Fault Codes ....................7-12 Table 7-6:...
Page 17: About This Guide
You should be familiar with installing electronic and data communications equipment. For support or service, please contact your PictureTel service provider or call PictureTel Technical Support. You can Þnd phone numbers for Technical Support in your area at the PictureTel web site, www.picturetel.com. xvii...
Page 19: Introducing The Concorde¥4500
Introducing the Concorde¥4500...
Page 20 This chapter describes The Concorde¥4500 system components The Concorde¥4500 menu system Using online help Setting up the Concorde¥4500 UserÕs Notebook...
Page 21 Introducing the Concorde¥4500 The Concorde¥4500 is a state-of-the-art videoconferencing system that enables you to conduct face-to-face meetings with people anywhere in the world. You see full-motion video and hear high- quality audio while you communicate as if you were all in the same room.
Page 22: Figure 1-1: Concorde¥4500 System Components
INTRODUCING THE CONCORDE¥4500 HereÕs an illustration of the Concorde¥4500 with its components. LimeLight PowerCam 100 Monitor Look-At-Me-Button PowerMic LOW BATTERY BROWSE SETUP POINT ZOOM AUTOMATIC RECIEVE VIEW HELP FAR END CALL / ADD CHOOSE Wireless PQRS WXYZ MAIN SEND STATUS SEND SNAPSHOT HANG UP...
Page 23: Wireless Keypad
Wireless Keypad Wireless Keypad The wireless keypad controls the videoconferencing system by sending infrared signals to the receiver on your main camera. Using the wireless keypad, you can adjust the sound you hear, send video images from a camera, or change the cameraÕs view. You need the wireless keypad to use the browse, director, F.Y.I.
Page 24: Quickpad
INTRODUCING THE CONCORDE¥4500 QuickPad The QuickPadª is available as an option for the Concorde¥4500. Like the wireless keypad, it controls the videoconferencing system by sending infrared signals to the receiver on your main camera. With the QuickPad, you can perform almost all of the functions available from the wireless keypad, such as adjusting sound, sending video images, or changing the cameraÕs view.
Page 25: Monitors
Monitors Monitors The Concorde¥4500 main monitor looks like a television set. It displays far-end and near-end videoconferencing sites, system menus, online help, video from a VCR, or high-resolution, still- image snapshots. The picture-in-picture (PIP) window is an area in the lower right corner of the screen that is usually used to display the image you are sending to the far-end site.
Page 26: Electronics Module
INTRODUCING THE CONCORDE¥4500 Electronics The electronics module is a self-contained unit that includes the system electronics, the system software cartridge, and the power Module supply. The back of the electronics module exposes the connection panel where the cables connect to the system. The electronics module sits in the bottom of the WorldCartª.
Page 27: Cameras
Cameras Cameras The PowerCamª 100, used as the main camera for the Concorde¥4500, is a compact, modular, pan-tilt-zoom (PTZ) camera. It has an infrared signal receiver that enables you to control your videoconference from the keypad. The camera is Þxed to the top of the monitor.
Page 28: Limelight
INTRODUCING THE CONCORDE¥4500 LimeLight LimeLightª is an automatic, camera-pointing device that senses voices in a room and points the camera towards the speaker. LimeLight automatically calculates the correct pan angle, tilt angle, and zoom range of the camera. If two or more people in the room get into a conversation, LimeLight adjusts to include all speakers in the frame.
Page 29: Microphones
Microphones Microphones The Concorde¥4500 uses the PowerMic™, a domed circular microphone that is placed on your conference room table. It connects to the back of the electronics module. You can use more than one PowerMic if you have a large conference room. In fact, you can serially connect up to four PowerMics for use with your system.
Page 30: Worldcart
INTRODUCING THE CONCORDE¥4500 WorldCart The WorldCart is a fully-integrated, roll-about cart for the Concorde¥4500. The system monitor attaches to the top of the cart. A pull-out drawer, located behind the front doors, provides storage for the PowerMic, wireless keypad, Look-At-Me-Buttonª (LAMBª), and the Concorde¥4500 documentation.
Page 31: Look-At-Me-Button
Look-At-Me-Button Look-At-Me- The Look-At-Me-Button is a wireless device that allows you to preset camera views with the Concorde¥4500. You can mount the Button LAMB on a wall near a whiteboard or other point of interest, or place it on your conference room table. The large blue button in the center of the LAMB works just like the camera preset buttons on your keypad.
Page 32: Optional Equipment
INTRODUCING THE CONCORDE¥4500 Optional You can add optional equipment to the Concorde¥4500 by contacting your PictureTel sales representative. Here are some Equipment options: VCRs Ñ You can add one or two VCRs to your system to play or record video and audio during your videoconference.
Page 33: Using The Concorde¥4500 Menu System
Using the Concorde¥4500 Menu System Using the This section provides information that you need to know to use the Concorde¥4500 menu system. Topics include: Concorde•4500 Using the Setup menu Menu System Navigating through the menus Using the character grid to enter information Using the Setup Menu When you press on the keypad, the Setup menu appears:...
Page 34: Navigating Through The Menus
INTRODUCING THE CONCORDE¥4500 You can also reset the system to its default settings. See ÒRestoring Default SettingsÓ on page 4-18. Navigating Through the Menus to select a menu item and then press ENTER activate it. In many cases, activating the menu item causes another menu to appear, listing the choices for that menu.
Page 35: Using Online Help
Using Online Help Using Online The Concorde¥4500 has online help that you can view on your monitor before, during, or after a videoconference. These help Help screens appear when you press on the keypad. The help HELP screens explain how to perform various topics and tasks, such as how to make a call.
Page 36 The Concorde¥4500 UserÕs Notebook documents the topics and tasks the average user needs to know to videoconference successfully. For Information for this reason, PictureTel recommends that you leave the notebook in the User’s the same room as the Concorde¥4500. Notebook The Concorde¥4500 UserÕs Notebook includes:...
Page 37: Supplying Information For The Userõs Notebook
Supplying Information for the UserÕs Notebook The Concorde¥4500 UserÕs Notebook also contains menu trees and troubleshooting information, so that you will have that information readily accessible in the conference room without needing to reference this Concorde¥4500 AdministratorÕs Guide. 1-17...
Page 39 Connecting and ConÞguring Your Network...
Page 40 This chapter describes how to Attach digital network cables Attach telephone network cables Access the Network ConÞguration menu Select a network interface ConÞgure Auto IMUX Dialing Select an answer mode ConÞgure two-line dialing Enable and conÞgure H.331 broadcasting...
Page 41 Connecting and ConÞguring Your Network This chapter explains how to connect to and conÞgure the network interfaces you can use with the Concorde¥4500. You can connect your system to one of the following digital network interfaces: Internal four-wire CSU V.35 RS-449 X.21 Northern Telecom V.25 bis...
Page 42: Connecting And Configuring Your Network
CONNECTING AND CONFIGURING YOUR NETWORK ISDN (Integrated Services Digital Network) Ñ A set of transmission standards designed to ensure compatibility between digital communications services worldwide. T1 Ñ An AT&T term for a digital carrier used in the U.S. and Japan to transmit a DS1 formatted digital signal at 1.544 megabits per second or 1.536 megabits per second using Clear Channel Capability.
Page 43: Figure 2-1: Csu Network Connection Panel
Attaching Digital Network Cables To connect your system to a dialed CSDC network or to a nondialed DDS network interface: 1. Uncoil the network cables. 2. Plug the RJ-48S cable leads into the network wall jacks. 3. Plug the network cable RJ-48S connector into the PSDN connections on the Communications board 4 WIRE SW-56 panel on the back of the electronics module, as shown in Figure 2-1.
Page 44: Table 2-1: Connection Panel Led States
CONNECTING AND CONFIGURING YOUR NETWORK 4. Make sure that the LED states on the connection panel match those on the following table Table 2-1: Connection Panel LED States Unlit If the LED states do not match, call the network provider. To connect your system to a nondialed RS-449 network: Plug the RS-449 cable DC-37 connector into the Communications board.
Page 45: V.35 Network Interface
(MPDMs) and Northern Telecom DPUs. PictureTel provides the RS-366 cables. In addition, PictureTel provides two female DC-37 to M-34 adapter cables. The adapter cables are connected to the male DC-37 connectors on the electronics modules.
Page 46: Figure 2-2: Adapter Cable And Connection Panel For A V.35 Network Interface
CONNECTING AND CONFIGURING YOUR NETWORK To connect your system to a V.35 network interface: 1. Connect the two network cables to the two M-34 connectors on the V.35 adapter cables. 2. Plug the DC-37 connectors on the two adapter cables into the CHAN connectors on the Communications board V.35 network panel, as shown in Figure 2-2.
Page 47: Figure 2-3: Rs-449 Interface Dc-37 Connector On The Electronics Module
Attaching Digital Network Cables 5. Connect the other end of each RS-366 cable to the RS-366 dial ports on the terminal adapter or other network terminating equipment. RS-449 Network Interface The RS-449 channel port transmits data signals using the RS-422 balanced line data transmission standard.
Page 48: Figure 2-4: Rs-449 Network Connection Panel On The Communications Board
CONNECTING AND CONFIGURING YOUR NETWORK To connect your system to an RS-449 network interface: 1. Plug the network cables into the DC-37 CHAN connectors on the Communications board RS-449 network panel, as shown in Figure 2-4. Take care when aligning the connectors. RS-449 PORT 2 CHAN...
Page 49: X.21 Network Interface
Attaching Digital Network Cables X.21 Network Interface The ITU-T X.21 interface: Provides serial automatic dialing Operates at bit rates that range from 56 kbps through 768 kbps for dialed and nondialed networks Controls network dialing You need an X.21 network connection to receive the X.21 call F.Y.I.
Page 50: Figure 2-6: X.21 Network Connection Panel On The Communications Board
CONNECTING AND CONFIGURING YOUR NETWORK To connect your system to an X.21 network interface: 1. Plug the network cables into the PORT 1 and PORT 2 connectors on the Communications board X.21 network panel, as shown in Figure 2-6. Take care when aligning the connectors. Port 1 on the electronics module must interface with the lowest numbered or lettered port on the network interface device.
Page 51: V.25 Bis Network Interface
Attaching Digital Network Cables V.25 bis Network Interface The Northern Telecom ITU-T V.25 bis network interface provides serial automatic dialing. This interface is designed for use only with those Northern Telecom high-speed (64 kbps) DATAPATH Data Units that support the V.25 bis protocol, such as the Model NT4X25AG.
Page 52: Figure 2-8: V.25 Bis Network Connection To The Data Unit
CONNECTING AND CONFIGURING YOUR NETWORK 2. Plug the DA-15 connector on the adapter cable into the PORT 1 connector on the Communications board V.25 bis network panel, as shown in Figure 2-8. V.25 bis CTRL DA-15 connector PORT CTRL PORT M-34 connector Figure 2-8: V.25 bis Network Connection to the Data Unit...
Page 53 PictureTel assumes no responsibility for technical or F.Y.I. F Y I editorial errors or for omissions that may appear in the Data Unit switch settings. Nor does PictureTel make any commitment to update the information. Follow these conventions when you are setting the Data Unit switches:...
Page 54: Attaching Audio Telephone Network Cables
CONNECTING AND CONFIGURING YOUR NETWORK Attaching Audio If a POTS daughter board is present, you can connect a two-wire telephone line to the Concorde¥4500, as follows: Telephone Network Cables 1. Plug the telephone network cable into the phone wall connector on the Audio board, shown in Figure 2-9 .
Page 55: Using The Network Configuration Menus
Using the Network ConÞguration Menus Using the The following sections describe how to conÞgure the network interfaces for your system. To access the network conÞguration Network menus: Conﬁguration 1. Press SETUP . Menus 2. Choose View Conﬁguration Menu . 3. Choose Set Network Conﬁguration . When you choose from the ConÞguration Set Network Conﬁguration...
Page 56 CONNECTING AND CONFIGURING YOUR NETWORK When you choose from the Set Network Set Network Interface ConÞguration menu, the Set Network Interface menu appears: Set the connection mode Set Network Interface Set the type of IMUX used View Previous Menu Select Interface [Dialed] Enter or modify the code Select IMUX Type [Promptus] associated with each IMUX rate...
Page 57 Using the Network ConÞguration Menus Selecting an Interface To select the connection mode for your interface board: 1. From the Set Network Interface menu, choose Select Interface . A Select Interface screen similar to this one appears, depending on your network conÞguration: Select Interface View Previous Menu Dialed...
Page 58: Table 2-2: Select Imux Type Menu Options
CONNECTING AND CONFIGURING YOUR NETWORK Selecting the IMUX Type Choose from the Set Network Interface menu to Select IMUX Type determine the type of IMUX connected to the Concorde¥4500, as follows: Table 2-2: Select IMUX Type Menu Options Setting Description None Indicates that either no IMUX is present or you do not want to use Auto IMUX Dialing.
Page 59 Using the Network ConÞguration Menus Setting IMUX Codes Choose from the Set Network Interface menu to Set IMUX Codes enter or modify the dialing strings associated with each of the IMUX rates. By default, these codes are blank. However, if you set Select , or and you conÞrmed...
Page 60 CONNECTING AND CONFIGURING YOUR NETWORK Setting Call Rates Choose from the Set Network Interface menu to set Set Call Rates speciÞc transmission rates for the two system call settings: Premium and Standard. You can also choose one of these settings to serve as the system default for manually dialed calls.
Page 61: Selecting An Answer Mode
Using the Network ConÞguration Menus To remove IMUX preÞxes from the Dialing Directory: 1. From the Set Network Interface menu, choose Convert Dialing Directory Numbers . The conversion routine searches for known IMUX codes in the video numbers of each Dialing Directory entry. If there is a match, the system suggests a conversion for the entry, as shown in this screen: Convert Dialing Directory Numbers...
Page 62 CONNECTING AND CONFIGURING YOUR NETWORK Your IMUX answer mode setting must match your system F.Y.I. F Y I answer mode setting for calls to connect successfully. When you choose from the Set Network Select Answer Mode ConÞguration menu, the Select Answer Mode menu appears: Select Answer Mode View Previous Menu Video Answer Mode [Manual]...
Page 63: Table 2-3: Descriptions Of Answer Mode
Using the Network ConÞguration Menus 5. Type the password, if required. appears next to the new setting. By design, automatic answer mode allows your system to F.Y.I. F Y I answer a call automatically whenever anyone calls your site. When you set automatic answer mode on your system, be aware that a call could interrupt a meeting in progress or a caller could look at equipment and blackboard notes left in an empty room.
Page 64 CONNECTING AND CONFIGURING YOUR NETWORK Table 2-3: Descriptions of Answer Mode Answer Mode Description Automatic An incoming call Brings the system out of standby mode: ¥ Turns on the monitor or monitors ¥ Rotates the main camera from its parked position Displays one of these messages: ¥...
Page 65: Setting Two-Line Dialing
Using the Network ConÞguration Menus Setting Two-Line Dialing When a videoconferencing system is connected to some network switching equipment, primarily European, this equipment cannot answer both lines of an incoming video call simultaneously. To adjust to this situation, you can use the Set Two-Line Dialing screen to set your system to delayed dialing (the factory default setting).
Page 66 CONNECTING AND CONFIGURING YOUR NETWORK When youÕre Þnished with a H.331 broadcast, make sure F.Y.I. F Y I you disable this setting. Leaving it enabled when you make normal video calls may interfere with your ability to videoconference successfully. To enable and conÞgure H.331 broadcast mode: 1.
Page 67 Using the Network ConÞguration Menus 3. Choose Set H.331 Video Send Format . screen appears with the following Set H.331 Video Send choices: CIF 30 fps CIF 15 fps CIF 7.5 fps QCIF 15 fps QCIF 10 fps QCIF 7.5 fps 4.
Page 69: Managing The Dialing Directory
Managing the Dialing Directory...
Page 70 This chapter describes how to Create, modify, and delete Dialing Directory entries Use Auto IMUX Dialing most effectively...
Page 71 Managing the Dialing Directory The Dialing Directory is a database that contains information about the videoconferencing sites you call. For example, each Dialing Directory entry includes the following information: The speed dial number for the site The name of the site The video numbers for the site To view the Dialing Directory, press on your keypad.
Page 72: Creating A Dialing Directory Entry
MANAGING THE DIALING DIRECTORY This chapter explains how to create, modify, and delete Dialing Directory entries. It also tells you how to use Auto IMUX Dialing most effectively. See the Concorde¥4500 UserÕs Notebook for information on how to make calls from the Dialing Directory. You can store approximately 65 entries in your Dialing F.Y.I.
Page 73 Creating a Dialing Directory Entry 3. Choose Create a New Entry . A Create a New Entry screen similar to this one appears, which shows the next available speed dial number: Create a New Entry Speed dial number: *5 Line 1: Line 2: None Name:...
Page 74 MANAGING THE DIALING DIRECTORY The character grid appears in the Create a New Entry screen, allowing you to name the site. The site name can contain up to eight characters. Create a New Entry Speed dial number: *5 Line 1: 7005631234 Line 2: 7005631235 Enter site name: ABCDEFGHIJKLOMNOPQRSTUVWXYZÃÄÇÉÏÑÖÜ...
Page 75: Choosing The Call Rate
Modifying a Dialing Directory Entry Choosing the Call Rate If the Set Call Rate screen appears, choose the default transmission rate for the site. This rate will override the system default rate. To choose the rate: 1. Select Premium, Standard, Speciﬁc Rate, or Default, and press ENTER .
Page 76 MANAGING THE DIALING DIRECTORY 3. Choose Modify an Entry . A Modify an Entry screen similar to this one appears: Modify an Entry Location Lines 1st Number View Previous Menu BOSTON 7005631563 MJONES 7008651000 ITALY 7009991200 4. Select the entry you wish to modify, and press ENTER . The Modify an Entry screen displays the current information for your selected entry.
Page 77: Removing A Dialing Directory Entry
Removing a Dialing Directory Entry Removing a If you no longer need a Dialing Directory entry, you can delete it. Dialing Directory To remove a Dialing Directory entry: Entry 1. Press SETUP . 2. Choose Modify Dialing Directory . 3. Choose Remove an Entry . A Remove an Entry screen similar to this one appears: Remove an Entry Location...
Page 78 MANAGING THE DIALING DIRECTORY Here are some tips to help you use Auto IMUX Dialing most effectively: If you want to conÞgure your system for Auto IMUX Dialing and the video numbers in Dialing Directory entries contain embedded IMUX codes, you should remove these codes for Auto IMUX Dialing to work most effectively.
Page 79 ConÞguring General Options for Your System...
Page 80 This chapter describes how to Set the display of far-end site names ConÞgure how messages appear on the screen Set the language Encrypt videoconferencing calls Set password protection Set the wireless keypad channel Select the AC power frequency Restore default settings...
Page 81: Setting The Configuration
ConÞguring General Options for Your System This chapter tells you how to conÞgure your Concorde¥4500 to suit the needs of your videoconferencing environment. You use the menus described in this chapter to set your general conÞguration. Setting the When you choose from the ConÞguration Set General Conﬁguration menu, the Set General ConÞguration menu appears:...
Page 82: Setting Display Of The Far-End Site Name
CONFIGURING GENERAL OPTIONS FOR YOUR SYSTEM The default values for settings in the Set General ConÞguration menu are: Setting Default Set Display of Far-End Site Display Name Momentarily Name Set Screen Message Display Display Normal Messages Set Language English Set Encryption Mode Disable Encryption Set Password for Menus Disabled...
Page 83: Setting Screen Message Display
Setting the ConÞguration In multipoint videoconferences, the far-end site name F.Y.I. F Y I appears as each participant joins the call if you have set your system to Display Name Display Name Momentarily To conÞgure how your system displays the name of the far-end site during a videoconference: 1.
Page 84: Setting The Language
CONFIGURING GENERAL OPTIONS FOR YOUR SYSTEM Table 4-2: Screen Message Display Settings Display Setting Description Do Not Display Messages No messages are displayed. (You can still display status messages by pressing STATUS Setting the Language You can conÞgure the Concorde¥4500 to display menus and messages in English, Spanish, Portuguese, French, Italian, or German.
Page 85: Setting Encryption Mode
H.331 broadcast mode and result in a point-to-point call. You can use the PictureTel internal encryption option when you must conform to the Data Encryption Standard (DES) of the United States National Bureau of Standards. Both your system and the system you call must have the encryption option installed.
Page 86: Table 4-3: Encryption Mode Settings
CONFIGURING GENERAL OPTIONS FOR YOUR SYSTEM To set internal encryption (available when your system is conÞgured for dialed operation): 1. From the Set General Conﬁguration menu, select Set Encryption Mode . Table 4-3 lists the available settings. If your system is not conÞgured with the encryption option, F.Y.I.
Page 87 Setting the ConÞguration 2. Do one of the following: If you want to disable all encryption, choose Disable Encryption The Set Encryption Mode screen appears with an next to this setting. If you want to enable an external device or use either an automatically-generated decryption key or a manually- entered key, refer to the appropriate procedure in the following pages before you select...
Page 88 CONFIGURING GENERAL OPTIONS FOR YOUR SYSTEM 4. Press ENTER. The Set Encryption Mode screen appears with an next to the new setting. External encryption enables special control signal operation F.Y.I. F Y I on the network interface. For information on setting network interfaces, see ÒSelecting an InterfaceÓ...
Page 89 If a call is in progress, both you and the party at the far end must enter the same digits. If you are calling a PictureTel V-3100 system, you and people using that system must both use the maximum 14 digits for the decryption key.
Page 90 5. Type the master decryption key at each site, and press ENTER. The decryption key can contain up to 14 numbers. If you are connected to a PictureTel V-3100 system, you and the people using that system must both use the maximum 14 digits for the decryption key.
Page 91: Setting A Password For Menus
Setting the ConÞguration Setting a Password for Menus The following table lists the options when you choose Set Password from the Set General ConÞguration menu. for Menus Table 4-4: Set Password for Menus Screen Options Option Description Enable or Disable Password Allows you to set password protection for the system menus or to discontinue protection.
Page 92 CONFIGURING GENERAL OPTIONS FOR YOUR SYSTEM 3. Type the current password, and press ENTER. The factory default password is 1 2 3. The following message appears: Password Protection: 4. Choose On or Off. You return to the Set Password for Menus screen. Changing the Password You can use to enter a new system password or to...
Page 93: Setting The Near-End Site Name
Setting the ConÞguration 5. Type the new password again, and press ENTER. You return to the Set Password for Menus screen. If you have enabled the use of a password (as described in F.Y.I. F Y I the previous section), you must now use the new password to have changes to the ConÞguration menus take effect or to use the Diagnostics menus.
Page 94: Setting The Standby Timer
CONFIGURING GENERAL OPTIONS FOR YOUR SYSTEM 2. Choose Yes . The character grid appears: ABCDEFGHIJKLMNOPQRSTUVWXYZÃÄÇÉÏÑÖÜ bc d e f g h i j k l m n o p q r s t u v w x yz @#$&’/-_ ^ .. ^ ..
Page 95: Setting The Wireless Keypad Channel
Setting the ConÞguration To change the current standby timer settings: 1. From the Set General Conﬁguration menu, choose Set Standby Timer . The following messages appear: Set Standby Timer _____________________________________________ Set standby delay in minutes. Enter zero to disable standby mode or press enter for no change.
Page 96 CONFIGURING GENERAL OPTIONS FOR YOUR SYSTEM Each system and its keypad must have the same channel numbers to distinguish them from the other systems and keypads in the area. However, you can only send signals from one keypad to a system at a time. When you have multiple infrared devices (keypads or F.Y.I.
Page 97: Selecting Ac Power Frequency
1 2 3 1 2 3 1 2 3 4. Exit from the menu session. message appears. PictureTel Ready Selecting AC Power Frequency Even though the setting does not affect Select AC Power Frequency your power supply, your system must be set to the AC power frequency to which it is connected.
Page 98: Restoring Default Settings
3. Exit from the menu session. message appears. PictureTel Ready 4. Activate the new setting by powering off the system, waiting 15 seconds, and then powering on the system. Restoring Default You can reset system values to their factory default settings. When...
Page 99 ConÞguring and Adjusting the Video and Audio...
Page 100 This chapter describes how to ConÞgure the video ConÞgure the audio Adjust system video levels Adjust system audio levels Adjust the camera...
Page 101: Setting Video Configuration
ConÞguring and Adjusting the Video and Audio Once you have the system fully installed and powered up, you need ConÞgure the video and audio Adjust the system video and audio levels Adjust the camera This chapter explains how to perform these procedures. Setting Video When you choose from the ConÞguration...
Page 102: Setting Video Send Format
CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO The default settings for this menu are: Setting Default Set Video Send Format Automatic Set Camera Operation (Not applicable) Set VCR Operation Record Mode: Near End Number of VCRs: 1 Select Number of Monitors Setting Video Send Format The following table lists the options when you choose Set Video Send...
Page 103 You can use the Select Manual Format screen, available from the Set Video Send Format menu, to choose a speciÞc format before you place a call. You can select a PictureTel proprietary format, SG3 or SG4, or a non-proprietary format, H.261 or H.263.
Page 104: Table 5-1: Manual Video Send Format Settings
CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO The following table lists the format settings when you choose Select from the Set Video Send Format menu. Manual Format Table 5-1: Manual Video Send Format Settings Format Setting Description Provides the best picture and sound quality when communicating with other Concorde¥4500s at low transmission rates.
Page 105: Setting Camera Operation
When users at the far-end site have the far-end camera control option installed on their system, they can pan, tilt, and zoom your main and auxiliary PictureTel cameras. However, the far end can control your camera only when you have the far-end camera control option enabled at your site.
Page 106 CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO When this feature is enabled at the far end and you enable far-end camera control at your site, the far end can also choose which of your video sources appears at the far end. You then see the image change in the PIP window or on the second monitor, if available.
Page 107 The Set Camera Operation menu reappears. 4. Exit the menu session. message appears. PictureTel Ready Erasing LAMB Presets The PowerCam 100 can only store 10 LAMB presets. If the camera already has 10 presets and you need to add another preset, you must erase all presets, program the new preset, and then reprogram the presets you need to keep.
Page 108: Setting Vcr Operation
CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO Setting VCR Operation You can use the Set VCR Operation screen to conÞgure how you want one or two VCRs connected to your system to function. You can connect two VCRs to your system by plugging both into the back connection panel, as follows: Plug the Þrst VCR into the connections on both Audio...
Page 109: Selecting Number Of Monitors
ENTER. The new setting in brackets. 7. Exit from the menu session. message appears if no video call is in PictureTel Ready progress. Selecting Number of Monitors Your system is preconÞgured to operate with one monitor. If you are installing a second (dual) monitor, you must change the setting for operation with two monitors.
Page 110: Setting Audio Configuration
CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO To change the number of monitors: 1. From the Set Video Conﬁguration menu, choose Select Number of Monitors . This message appears: One [X] 2. Select One or Two. The Select Number of Monitors screen appears with an next to the new setting.
Page 111: Setting Microphones
Setting Audio ConÞguration The default settings for this menu are: Setting Default Set Microphones Power Mic Only MIC A: Lapel Microphone MIC B: Lapel Microphone Set Audio Send Format Automatic Mode Set Audio Signal Processing IDEC II: On Noise Suppression: On Auto Gain Control: On µ-law Select Initial G.711 Format...
Page 112 CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO Table 5-4: Set Microphones Menu Options Option Description Select Microphone for MIC A Enables you to specify whether a lapel or tabletop microphone is plugged into the MIC A connection Select Microphone for MIC B Enables you to specify whether a lapel or tabletop microphone is plugged into the...
Page 113: Setting Audio Send Format
Setting Audio ConÞguration 2. Choose the microphone that is plugged into MIC A. The Select Microphone for menu appears with an next MIC A to the new setting. 3. Repeat Steps 1 and 2 for MIC B. The Select Microphone for menu appears with an next MIC B...
Page 114: Table 5-6: Audio Manual Format Settings
PT724 Enables the best audio quality available for your system at 24 kbps using the PictureTel proprietary PT724 audio algorithm G.722 56k Enables the best audio quality at 56 kbps G.722 48k Enables better audio quality than G.711 and...
Page 115 Setting Audio ConÞguration 2. Choose Automatic or Manual from the menu . If you chose the system is set to negotiate Set Automatic Mode, the best audio with the far-end system. If you chose the Select Audio Format Select Manual Format, menu appears.
Page 116: Setting Audio Signal Processing
CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO Setting Audio Signal Processing Normally the Audio Signal Processing settings should F.Y.I. F Y I remain enabled. To set the audio signal processing: 1. From the Set Audio Conﬁguration menu, choose Set Audio Signal Processing .
Page 117: Selecting Initial G.711 Format
Adjusting System Video Levels Selecting Initial G.711 Format To select the initial G.711 format: 1. From the Set Audio Conﬁguration menu, choose Select Initial G.711 Format . The G.711 Format screen appears with available settings. The following table describes these settings. Table 5-8: Initial G.711 Format Settings Setting Description...
Page 118: Displaying The Smpte Color Bars
CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO Displaying the SMPTE Color Bars To display the SMPTE color bars: 1. Press SETUP . The Setup menu appears. 2. Choose View Diagnostics Menu . The Diagnostics menu appears. 3. Choose View Near-End Tests . The Near-End Tests menu appears.
Page 119: Adjusting The Video
Adjusting System Video Levels 4. Choose Run Video-Audio Test Pattern . The SMPTE color bars test pattern appears on the screen and a 1-kHz tone is produced. Figure 5-1: SMPTE Color Bars Test Pattern 5. If the contrast, brightness, color, and tint need adjusting, perform the steps in the next section.
Page 120 CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO 2. Adjust the brightness. On the bottom right side of the screen, fade out the three thin bars, keeping the third bar slightly visible. Fade out these bars Keep this bar slightly visible 3.
Page 121 Adjusting System Video Levels 5. Adjust the color. a. Look through the blue Þlter slide at the two sets of bars on each side of the test pattern. Bars for color Bars for color adjustment adjustment b. Adjust the color control until the top and bottom bars appear as a single bar.
Page 122: Adjusting System Audio Levels
CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO 6. Adjust the tint. a. Look through the blue Þlter slide at the two sets of bars on both sides of the center bars in the test pattern. Bars for tint Bars for tint adjustment adjustment b.
Page 123: Testing The Audio
Adjusting System Audio Levels Testing the Audio To test the audio on the monitorÕs speakers: 1. Following the procedure on page 5-18, display the SMPTE color bars and sound the 1-kHz tone. 2. Select Run Video-Audio Test Pattern from the Near-End Tests menu.
Page 124 CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO 4. To adjust the audio level using a sound pressure meter: a. Place the microphone of a sound pressure meter at a location representing a normal listening position. Make sure that the sound pressure meter is pointing toward the room loudspeakers.
Page 125: Adjusting The Camera
Adjusting the Camera Because the echo canceler takes a few seconds of speech to F.Y.I. F Y I adapt to the room acoustics, you may hear an echo at Þrst. c. Reduce the monitor volume control slightly, as necessary, until you no longer hear any artifacts or squeaks. d.
Page 126: Adjusting The White Balance
CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO You cannot adjust the white balance, focus, or iris settings F.Y.I. F Y I while in a call. You can adjust the following pan-tilt-zoom camera sources at the near-end site: camera Main camera (usually your auxiliary camera) AUX A camera AUX B...
Page 127: Table 5-10: White Balance Adjustment Modes
Adjusting the Camera Table 5-10: White Balance Adjustment Modes This mode... Makes this adjustment... Use it when... Auto Sets the camera white balance to The background in the adjust automatically to changes in videoconference room is not a the current lighting conditions. vivid or variegated color.
Page 128: Figure 5-2: Camera White Balance Adjust Menu
CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO Selecting the Camera White Balance Adjustment Menu To select the menu: On the dial section of the keypad, press the **60 buttons in sequence without pausing. The Camera White Balance Adjust menu appears: Camera White Balance Adjust Menu Press a PREVIEW/SEND key for camera.
Page 129 Adjusting the Camera Selecting a Camera To adjust a near-end camera: 1. Press one of the following buttons in the SEND or PREVIEW area of your keypad for the near-end (local) camera source you want to adjust: camera MAIN camera AUX A camera AUX B...
Page 130 To exit the adjustment mode: Press CANCEL . The following message appears on the monitor when no video call is present: PictureTel Ready Automatic Mode To adjust your camera using the automatic mode: 1. Press 1 on the keypad. 2. Press ENTER .
Page 131: Figure 5-3: One Touch Mode Screen
Adjusting the Camera One Touch Mode To adjust your camera using the one touch mode: 1. Press 2 on the keypad. The One Touch Mode screen appears: One Touch Mode Screen Point the camera at a white background. Press ZOOM IN. Press ENTER when ready.
Page 132 CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO Indoor Mode To adjust your camera using the indoor mode: 1. Press 3 on the keypad. 2. Press ENTER . The camera automatically adjusts the white balance for indoor lighting conditions. appears in the column on the Camera White STATUS Balance Adjust menu.
Page 133: Adjusting The Focus And Iris Settings
Adjusting the Camera Adjusting the Focus and Iris Settings Use the procedure in this section to adjust the focus and iris settings for the pan-tilt-zoom camera. The following table describes the adjustment settings. Table 5-11: Focus and Iris Adjustment Settings This option...
Page 134 CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO Table 5-11: Focus and Iris Adjustment Settings (Continued) This option... Makes this adjustment... Use it when... Iris Auto Sets the camera iris at the Your videoconference occurs factory-set calibration. in typical ofÞce lighting conditions.
Page 135 Adjusting the Camera Selecting the Gain, Focus, and Iris Adjustment Menu To select the menu: Press the **61 buttons on the keypad in sequence without pausing. The Gain, Focus, and Iris Adjust menu appears: Gain, Focus, and Iris Adjust Menu STATUS 1-Gain (Normal/Up) 2-Focus (Auto/Delay)
Page 136 CONFIGURING AND ADJUSTING THE VIDEO AND AUDIO Choosing the Setting to Adjust You can adjust the follow settings on the camera: Focus Iris Referring to Table 5-11, choose one of the settings, and follow the instructions in this section. Adjusting the Focus You can adjust the focus on your camera using either the automatic or the delayed setting.
Page 137 Adjusting the Camera Adjusting the Iris To adjust the iris setting on your camera: 1. Press 3 on the keypad. The Gain, Focus, and Iris Adjust menu appears as follows: STATUS 1 - Gain (Normal/Up) 2 - Focus (Auto/Delay) [A, C, or O] 3 - Iris (Auto/Close/Open) 2.
Page 138 ENTER To exit the adjustment mode: Press CANCEL . message appears when no video call is PictureTel Ready present. Using the Default Setting To adjust the iris setting to the default setting: Press 5 on the keypad.
Page 139 ConÞguring Ports...
Page 140 This chapter describes how to Set the control ports Set the data ports...
Page 141 ConÞguring Ports The Concorde¥4500 provides two control ports (A and B) that pass status and control information and four data ports (A, B, C, and D) that communicate with external devices, such as dataconferencing devices, PCs, and modems. This chapter explains how to conÞgure these ports.
Page 142: Configuring Ports
CONFIGURING PORTS Setting Control You can use Control Port A to pass status and control information. Port A The following table lists the options when you choose Set Control from the Set Data Port ConÞguration menu. The conÞguration of Control Port A determines the list of F.Y.I.
Page 143: Setting Control Port B
Setting Control Port B Table 6-2: Control Port A Type Settings (Continued) Setting Deﬁnition Control Protocol Used to send and receive control protocol messages, which can be status and/or (default) diagnostic information from a far-end site or from a near-end device, such as a PC. To change the Control Port A settings: 1.
Page 144: Table 6-3: Set Control Port B Screen Options
CONFIGURING PORTS Table 6-3: Set Control Port B Screen Options Option Description Select Type ConÞgures the mode of operation for the control port, as described in Table 6-4. Enter Baud Rate ConÞgures the rate at which information passes through the control port: The Network Manager port type has a default setting of 1200.
Page 145: Table 6-4: Control Port B Type Settings
ConÞgures the port to communicate with the optional GroupShareª applications. This selection is not listed if GroupShare is set on another data port. Note: PictureTel recommends that you conÞgure GroupShare on Data Port A. GroupView 1.0 ConÞgures the port to communicate with the PictureTel GroupViewª...
Page 146: Setting Data Port A, B, C, Or D
The Set Control Port B ConÞguration screen appears with the new setting or rate. Setting Data Port A, B, C, or D PictureTel recommends the following: F.Y.I. F Y I For GroupShare applications, the recommended port is Data Port A.
Page 147 Setting Data Port A, B, C, or D You can conÞgure each data port for either asynchronous or synchronous communication. These ports then operate at the following speeds in kilobits per second: Port Asynchronous Synchronous Type RS-232 0.3 through 38.4 kbps 0.3 through 19.2 kbps RS-449 0.3 through 38.4 kbps...
Page 148 CONFIGURING PORTS Your system conÞguration determines which options F.Y.I. F Y I appear in the Set Data Ports screen. If you choose under H.320 and your system is Synchronous conÞgured for an incompatible audio transmission format, you are given the option to reset it to .
Page 149: Table 6-5: Set Data Ports Screen Options
Setting Data Port A, B, C, or D Table 6-5: Set Data Ports Screen Options Menu Option Description Select Type ConÞgures the mode of operation for the data port: (default) Disabled Asynchronous Data Ports A and B support Synchronous. H.320 and Data Ports A, B, C, and D support SG3.
Page 150 CONFIGURING PORTS Table 6-5: Set Data Ports Screen Options (Continued) Menu Option Description Select this option if you are GroupView 2.0. connecting a GroupView to your data port and the far-end videoconferencing system is one of the following: Concorde¥4500 6.12 or higher Venue¥2000 1.3 or higher SwiftSite 1.3 or higher Otherwise, use GroupView 1.0.
Page 151 Setting Data Port A, B, C, or D Table 6-5: Set Data Ports Screen Options (Continued) Menu Option Description Select this option if you are MultiBoard. connecting a MultiBoard to your data port and the far-end videoconferencing system is one of the following: Concorde¥4500 6.12 or higher Venue¥2000 1.3 or higher SwiftSite 1.3 or higher...
Page 152 CONFIGURING PORTS Table 6-5: Set Data Ports Screen Options (Continued) Menu Option Description Select RTS/DTR ConÞgures the hardware ßow control exerted by the system: used when your terminal device Ignored, does not observe the RTS/DTR ßow control protocol used when your terminal Not Ignored, device observes the RTS/DTR ßow control protocol.
Page 153: Obtaining Diagnostic Information
Obtaining Diagnostic Information...
Page 154 This chapter describes how to View the System ConÞguration screen View near-end status Run near-end tests Run far-end tests Set up remote diagnostics View the Call Log...
Page 155 Running tests for the near end and the far end to determine system performance Using the remote diagnostics option to have the results of system tests sent to a PictureTel location for analysis Viewing the Call Log You may also refer to the Concorde¥4500 Servicing Guide for more...
Page 156: Viewing The System Configuration
[On] [On] The System ConÞguration screen provides important conÞguration information about the Concorde¥4500. This information can help a PictureTel service provider isolate a problem. The data ports are listed only if a Data Interface board is F.Y.I. F Y I...
Page 157: Using The Diagnostics Menus
View In-Call Loopback Tests eliminate near-end Enter Remote Diagnostic Mode problems Run diagnostic tests to eliminate far-end problems Allow field service personnel to Allow a PictureTel service run board-level and other provider to run diagnostic tests diagnostic tests on your system...
Page 158: Viewing Near-End Status
OBTAINING DIAGNOSTIC INFORMATION Viewing Near-End Status When you choose from the Diagnostics menu, View Near-End Status you can choose from the selections in the following table: Table 7-1: Near-End Status Menu Options Menu Option Deﬁnition View Network Statistics Displays the current channel statistics. Refer to Table 7-2 for SG3 and to Table 7-3 for SG4, H.261, and H.263.
Page 159: Table 7-2: Sg3 Network Statistics
Using the Diagnostics Menus The following table describes the current network channel statistics for SG3 communications. Table 7-2: SG3 Network Statistics Statistic Description Interpretation Checksum Errors The sum of video errors A large number of errors indicates a faulty that were not caused by an transmitting AP board at the far-end site error in the channels or a faulty receiving AP board at the near-...
Page 160 OBTAINING DIAGNOSTIC INFORMATION Table 7-2: SG3 Network Statistics (Continued) Statistic Description Interpretation Uncorrected Packets The number of packets High numbers indicate a transmission line with errors that were problem or, less frequently, a CSU received by each channel problem. If your system uses an external but were not corrected CSU, the cabling to the CSU may be faulty.
Page 161: Table 7-3: Sg4 And H.320 Network Statistics
Using the Diagnostics Menus The following table describes the current network channel statistics for SG4, H.261, and H.263 communications. Table 7-3: SG4 and H.320 Network Statistics Statistic Description Interpretation Channel Use for channel 1 This line indicates the logical channel number that Initial for channel 2 is being transmitted or received on the individual...
Page 162 OBTAINING DIAGNOSTIC INFORMATION Table 7-3: SG4 and H.320 Network Statistics (Continued) Statistic Description Interpretation Vid Fs Total The total number of This number indicates that video is being received. video frames received Fixed The number of video A high number may indicate a transmission line frames received problem.
Page 163: Table 7-4: Call Parameters
Using the Diagnostics Menus The following table describes the call parameters for the modes and rates of the sending and receiving sites. Table 7-4: Call Parameters Transmit/Receive Mode/Rate Description Parameter Audio Mode PT724 The audio coding currently in use G.728 G.722 G.711U G.711A...
Page 164 LSD Mode None The listing when the system is not currently processing low-speed data (LSD) PTEL LL The PictureTel proprietary link layer protocol, which enables the data interface and far-end camera control protocols H.224 H.224 protocol currently in use 7-10...
Page 165 Using the Diagnostics Menus Table 7-4: Call Parameters (Continued) Transmit/Receive Mode/Rate Description Parameter MLP Rate The low-speed data rate currently in use 1200 4800 6400 8000 9600 14400 62.4k a. PT716plus can operate at 16K, 24K, or 32K depending on the available bandwidth and the capability of the system b.
Page 166: Table 7-5: System Fault Codes
OBTAINING DIAGNOSTIC INFORMATION The following table describes the system fault codes. Table 7-5: System Fault Codes Fault Code Description through Communications board 0000 3FFF through Dual board failure. The last two digits 4000 4FFF in the fault code indicate the failing boards: 8 = HAP4 9 = HAP8...
Page 167: Table 7-6: System Options
Using the Diagnostics Menus The following table describes the system options. Table 7-6: System Options Code Description Far-end camera control Camera presets MCU keypad 30 fps Multipoint Low-end near-end camera control Encryption, which also requires an encryption chip Picture-in-picture (PIP) VGI (graphics) 768 kbps Integrated Dynamic Echo Cancellation (IDEC II)
Page 168: Table 7-7: Csu Signals
OBTAINING DIAGNOSTIC INFORMATION The following table describes the CSU signals. Table 7-7: CSU Signals SIgnal Description Clear to send Data terminal ready Receive ready Request to send The following table describes the CSU messages. Table 7-8: CSU Messages Message Description Command Normal messages indicating that the channel Prompt...
Page 169: Running Near-End Tests
Using the Diagnostics Menus Table 7-8: CSU Messages (Continued) Message Description Illegal command Messages that may be displayed but do not indicate service is affected in any way Initialize No wink Null msg Off hook a. The last six or seven messages for a channel scroll in a circular frame.
Page 170 OBTAINING DIAGNOSTIC INFORMATION Table 7-9: Near-End Tests Menu Options Run Local Channel Loopback Displays digitized (compressed and decompressed) near-end video image and audio. Refer to page 7-21. When you have a CSU, this test takes the CSU Run CSU Self-Test off-line and runs a self-test.
Page 171 Using the Diagnostics Menus 4. Choose YES . This message appears: Test all slots? NO/YES 5. Do one of the following: If you want to test all slots, select YES. The following message appears: How many passes? If you want to test speciÞc slots, select The following message appears: Which slots? (slots 0 - 9) Enter digits for slots 0 - 9...
Page 172 Ð If all tests are successful, the system reboots, and appears. PictureTel Ready Choose if you do not want the system to reboot. The system remains operational. If you have questions, you can call your PictureTel service F.Y.I. F Y I provider. 7-18...
Page 173 If you have the loopback connectors, see the Running the System Self- Test with Loopback document that came with the package to run the test. If you have any questions, you can call your PictureTel F.Y.I. F Y I service provider.
Page 174 OBTAINING DIAGNOSTIC INFORMATION and sounded on your system. These signals are local to your system and are not digitized, compressed, or sent on telephone lines. The VCR audio input to the videoconferencing system is F.Y.I. F Y I looped back to the VCR audio output. This means that you will not hear the VCR audio at the loudspeaker.
Page 175 Using the Diagnostics Menus 6. Run the user selectable diagnostics on the Video and Audio boards. 7. Replace the Video or Audio board, if indicated. This test does not pass data through the Communications or F.Y.I. F Y I AP board. Running Local Channel Loopback To test your electronics module: 1.
Page 176 OBTAINING DIAGNOSTIC INFORMATION 6. Run the user selectable diagnostics on all of the boards. This loopback passes data through the codec. Therefore, you need to check power-up results for the Communications and AP boards in addition to the Video and Audio boards. 7.
Page 177 Using the Diagnostics Menus 3. Change the number of channels to test by selecting Number of Channels. The following message appears: Number of Channels [n] If you want to test one channel, press again. ENTER If you want to test two channels, select and press ENTER A message appears listing the number you selected.
Page 178: Running Far-End Tests
OBTAINING DIAGNOSTIC INFORMATION Running Far-End Tests When you choose from the Diagnostics menu, you View Far-End Tests can choose from the selections in the following table: Table 7-10: Far-End Tests Menu Options Menu Option Deﬁnition Run Remote Video-Audio Displays the near-end video image Loopback on your full screen with accompanying audio after...
Page 179 Using the Diagnostics Menus 4. Choose one of the following tests: Dial Test Phone Number Start Test Without Dialing If you choose , the screen refreshes Start Test Without Dialing and the test begins. If you choose Dial Test Phone Number a.
Page 180: Entering Remote Diagnostics Mode
8. Replace the far-end Communications board and CSU daughter board, and rerun the test. Entering Remote Diagnostics Mode Using the remote diagnostics, your PictureTel service provider can have data from diagnostic tests run on your system sent to a master PC at a remote site under these conditions: A modem is connected ¥...
Page 181 Using the Diagnostics Menus enter the remote diagnostics mode: 1. From the Diagnostics menu, choose View Far-End Tests . 2. Choose Enter Remote Diagnostic Mode . This message appears: Entering remote diagnostic mode will require a system reboot. Continue? 3. Choose Yes. Your system reboots.
Page 182 OBTAINING DIAGNOSTIC INFORMATION 4. Wait for the program to begin. When serial communication is successfully started, this message appears: Remote connection successful. This message then appears when the master PC starts to control the tests: Running under remote PC control. The system self-tests result screen appears, as described on page 7-16, which shows the tests that pass or fail.
Page 183: Viewing The Call Log
Viewing the Call Log Viewing the Call When you choose from the Setup menu, the Call Log View Call Log appears: Call Log Dialing Call Proceeding Call progress messages Connecting for the current or most Negotiating recent successful call Call progress messages Call 003 Failed: for the last 100 failed...
Page 184 OBTAINING DIAGNOSTIC INFORMATION The sequential number is incremented whether or not a call fails, so you can determine the number of calls that connected successfully between failed calls. You can view the Call Log while a call is connecting, in progress, or even after it is terminated.
Page 185: Resolving Problems
Resolving Problems...
Page 186 This chapter describes how to Verify power-on Isolate and solve problems with the Concorde¥4500 Interpret warning messages Verify electrical current...
Page 187: Diagnostic Procedures
Resolving Problems Using the procedures in this chapter, you can monitor system functionality, discover where a problem exists, and initiate recovery procedures to maintain your system at peak performance. Diagnostic The Concorde¥4500 has three levels of diagnostic procedures. The following table describes them: Procedures Table 8-1: Diagnostic Procedures Type of Test...
Page 188: Verifying Power-On
RESOLVING PROBLEMS In addition, you can have an authorized PictureTel service provider run remote diagnostic tests on your system. After you coordinate with your service provider and select to run these tests, the diagnostic tests program reboots your system and sends data through the modem to a PC.
Page 189: Fault History And Fault Code Location
If you complete the listed corrective actions and are unsuccessful in resolving the problem, contact your PictureTel service provider or call PictureTel Technical Support. You can Þnd phone numbers for Technical Support in your area at the PictureTel web site,...
Page 190: No System Power
If the Concorde¥4500 is installed in the WorldCart, make sure that the electronics module and WorldCart power switches are pressed to 1 (on). If at the end of these steps you still do not have power to the Concorde¥4500, call your authorized PictureTel service provider.
Page 191: No Display On The Monitor
Troubleshooting Procedures No Display on the Monitor The following table summarizes the corrective actions that you can take if your monitor displays no video image. Table 8-3: No Display on the Monitor Checklist If you have these Do this... symptoms... No video image.
Page 192: No Audio
If you do hear the tone, you may have a defective microphone. If at the end of these steps you still do not hear any audio or you have located the defective part, call your authorized PictureTel service provider.
Page 193: Network Or Communications Failure
Table 8-5: Network or Communications Failure Checklist Message that Type of appears on the network It means... Do this... PictureTel interface screen No Channel V.35, There may be a 1. Make sure that all network Connection...
Page 194 If the test fails, repair the DCE. If the test is successful, you may need to replace the Communications board. If you complete these checks and are unsuccessful in communicating with the far end, call your authorized PictureTel service provider.
Page 195 If the check is successful, call the network provider. If you complete these checks and are unsuccessful in communicating with the far end, call your authorized PictureTel service provider.
Page 196: Peripheral Failure
RESOLVING PROBLEMS Peripheral Failure The following table summarizes the corrective actions that you can follow if you have peripheral failures. Table 8-6: Peripheral Failure Checklist If you have these Do this... symptoms... No video and/or no camera 1. Press PREVIEW for the AUX A or B video source. motion from your auxiliary 2.
Page 197 If video appears, replace the video board. If no video appears, replace the VCR cable, and repeat this procedure. If you complete these checks and are unsuccessful in getting the peripheral equipment to function properly, call your authorized PictureTel service provider. 8-11...
Page 198: Interpreting Warning Messages
RESOLVING PROBLEMS Interpreting The following table lists the system warning messages in alphabetical order and gives the probable cause as well as a recovery Warning action, when appropriate. These messages appear on the screen Messages preceded by Warning. You can Þnd a listing of all system messages in Appendix C, F.Y.I.
Page 199 Interpreting Warning Messages Table 8-7: System Warning Messages (Continued) If you see... It means... Do this... Network Not Ready The network is signaling that 1. Verify that all connections and cabling are secure. it is temporarily unavailable. (Refer to Table 8-5) 2.
Page 200: Verifying Electrical Current
Electrical Current speciÞcations if the following conditions exist: The LEDs on the electronics module do not light. message is not displayed. PictureTel Ready Warning A licensed electrician must perform this veriÞcation. The voltages present can cause fatal injury. Have a licensed electrician verify the electrical current, as follows: 1.
Page 201 Verifying Electrical Current 5. Verify that the AC phase from an additional AC source, used for optional equipment, is of the same phase as the main AC power source. Do this by plugging the leads from the digital voltmeter into the hot (powered system end) leads of the two AC cables. The reading should be under 1 VAC;...
Page 203: Factory Default Settings
Factory Default Settings The following table lists the Concorde¥4500 factory default conÞguration settings. Table A-1: Factory Default Settings Conﬁguration Item Factory Default Setting Let User Change Call Rate Premium Manual Dial Default Premium [Rate Setting] 1x384 Set Standby Timer 5 minutes Set Language English Set Wireless Keypad Channel...
Page 204 FACTORY DEFAULT SETTINGS Table A-1: Factory Default Settings (Continued) Conﬁguration Item Factory Default Setting Select [Network] Interface With a CSU Board: Switched-56, Dialed Without a CSU Board: Dialed V.35: Dialed X.21: Nondialed Set H.331 Broadcast Mode Disabled Set H.331 Video Send Mode CIF 15 fps or 30 fps Set H.331 Audio Send Mode G.722 48K...
Page 205 Table A-1: Factory Default Settings (Continued) Conﬁguration Item Factory Default Setting Type [Disabled] Set Data Port A, B, C, or D If enabled, the data ports default Baud Rate [1200] Parity [8 bits, None] RTS/DTR [Ignored] Xon/Xoff [Disabled] Set Display of Far-End Site Name Display Name Momentarily Set Encryption Mode Disable Encryption...
Page 207: Menu Trees
Menu Trees This appendix contains the following Concorde¥4500 menu trees: Figure B-1 shows the Setup menu structure Figure B-2 shows the ConÞguration menu structure Figure B-3 shows the Diagnostics menu structure Figure B-4 shows the menu structure for a multipoint bridge in H.243 mode Figure B-5 shows the menu structure for the M-8000 Multipoint Bridge in SG3 mode...
Page 208 MENU TREES Setup Menu Modify Dialing Directory View Conﬁguration Menu View Diagnostics Menu View System Conﬁguration View Call Log Modify Dialing Directory Conﬁguration Menu View Previous Menu View Previous Menu Create a New Entry Set General Conﬁguration Modify an Entry Set Video Conﬁguration Remove an Entry Set Audio Conﬁguration...
Page 209 Conﬁguration Menu View Previous Menu Set General Conﬁguration Set Video Conﬁguration Set Audio Conﬁguration Set Data Port Conﬁguration Set Network Conﬁguration Clear Call Log Restore Default Conﬁguration... Set General Conﬁguration Set Video Conﬁguration Set Audio Conﬁguration View Previous Menu View Previous Menu View Previous Menu Set Video Send Format [Automatic] Set Microphones...
Page 210 MENU TREES Diagnostics Menu View Previous Menu View Near-End Status View Near-End Tests View Far-End Tests Enter Remote Diagnostic Mode Near-End Tests Near-End Status View Previous Menu View Previous Menu Select System Self-Test View Network Statistics Select System Self-Test with Loopback View Call Parameters Run Video-Audio Test Pattern View Last Ten Fault Codes...
Page 211 Enter Conference Password Browse Request the Floor Select Default Broadcaster Request Chair Control Menu Vancouver Rio de Janeiro Paris Cape Town Jerusalem Melbourne Chair Control Menu Grant Next Floor Request Clear All Floor Requests Select Default Broadcaster Broadcaster Menu Browse Menu Drop Node Menu Drop Conference Release Chair Control...
Page 212 MENU TREES Enter Conference Password Browse Browse (Disabled) Exit Conference Exit Conference Request Directorship or Request Directorship or Display Director’s Name Display Director’s Name Select Default Broadcaster Boston Boston Sao Paulo Sao Paulo Berlin Berlin Cairo Cairo Tokyo Tokyo Sydney Sydney Director Menu Transfer Directorship...
Page 213: System Messages
System Messages This appendix describes the system messages that may appear on the monitor while you are using the Concorde¥4500. There are two types of system messages: General messages Call progress messages You can conÞgure your system to display normal messages, F.Y.I.
Page 214: Appendix C System Messages
SYSTEM MESSAGES Call Progress Call progress messages tell you the advancing stages of your call as it connects, and, if there is a problem, why the call wonÕt go through. Messages If your system is conÞgured with an X.21 network interface F.Y.I.
Page 215 Call Progress Messages Table C-1: Concorde•4500 System Messages (Continued) If you see. . . It means. . . Do this. . . A call has ended unexpectedly 1. Connect the Concorde•4500 to Call disconnected: channels so that the data rate because the combined channel Data rate high, port is not greater than 768 kbps for...
Page 216 SYSTEM MESSAGES Table C-1: Concorde•4500 System Messages (Continued) If you see. . . It means. . . Do this. . . A call has ended unexpectedly 1. Try redialing the call. Call disconnected: because the signaling from the Network lost, 2.
Page 217 Call Progress Messages Table C-1: Concorde•4500 System Messages (Continued) If you see. . . It means. . . Do this. . . A dialed call from the 1. Check that the numbers dialed Call not completed: are correct. Concorde¥4500 was not Call setup failure completed.
Page 218 SYSTEM MESSAGES Table C-1: Concorde•4500 System Messages (Continued) If you see. . . It means. . . Do this. . . The Concorde¥4500 has tried to 1. Check the CSU dialer cabling. Call not completed: dial a call but has detected an error Unable to dial 2.
Page 219 Call Progress Messages Table C-1: Concorde•4500 System Messages (Continued) If you see. . . It means. . . Do this. . . (and/or The channel data rate has fallen 1. Connect the Concorde•4500 to Channel 1 channels with data rates below the minimum allowable, lost: greater than 1.2 kbps.
Page 220 SYSTEM MESSAGES Table C-1: Concorde•4500 System Messages (Continued) If you see. . . It means. . . Do this. . . (and/or Two channels were lost during a 1. Try redialing the channel to Channel 1 enable the Concorde•4500 to two-channel call because the lost: recover.
Page 221 Call Progress Messages Table C-1: Concorde•4500 System Messages (Continued) If you see. . . It means. . . Do this. . . An encrypted call has been placed (No action is required.) Encryption in use at both the near end and the far This message goes away after ten end.
Page 222 SYSTEM MESSAGES Table C-1: Concorde•4500 System Messages (Continued) If you see. . . It means. . . Do this. . . The Concorde¥4500 system 1. Check that the numbers dialed Line error are correct. detects errors in the incoming data, indicating a possible 2.
Page 223 Concorde•4500 and the network. 5. Try calling another site to isolate the problem. The Concorde¥4500 is ready to (No action is required.) PictureTel Ready place or to receive a call. Recalling snapshot You pressed (No action is required.) RECALL SNAPSHOT...
Page 224 SYSTEM MESSAGES Table C-1: Concorde•4500 System Messages (Continued) If you see. . . It means. . . Do this. . . You are running a video-audio test (No action is required.) Video/audio test pattern. pattern Waiting for Answer The near end is waiting for the far (No action is required.) end to answer.
Page 225 Call Progress Messages Table C-1: Concorde•4500 System Messages (Continued) If you see. . . It means. . . Do this. . . The far end has attempted to send 1. Make sure that no one at the far Warning: end accidentally pressed a video from a source that it does Loss of far-end video button for a device or option...
Page 227 X.21 Call Progress Messages This appendix describes the X.21 call progress messages that may appear on the monitor while you are using the Concorde¥4500. The X.21 call progress messages appear only if your system F.Y.I. F Y I is conÞgured with an X.21 network interface and you are using an IMUX or a terminal adapter (TA) that supports X.21 messages.
Page 228: Table D-1: X.21 Call Progress Signals And Q.931 Cause Codes
X.21 CALL PROGRESS MESSAGES You can conÞgure your system to display normal messages, F.Y.I. F Y I extended messages, or no messages. To set the message type, choose from the Set General Set Screen Message Display ConÞguration menu, available from the ConÞguration menu.
Page 229 Table D-1: X.21 Call Progress Signals and Q.931 Cause Codes (Continued) Message Text X.21 Signal and Code Q.931 Cause and Code Call forwarded— Redirected call (02) ringing. The call has been redirected to another number assigned by the originally called subscriber, because, for example, it was busy.
Page 230 X.21 CALL PROGRESS MESSAGES Table D-1: X.21 Call Progress Signals and Q.931 Cause Codes (Continued) Message Text X.21 Signal and Code Q.931 Cause and Code (None) Public network reached (05) In the case of a DTE being connected to a private network which also provides for access to a public network, the...
Page 231 Table D-1: X.21 Call Progress Signals and Q.931 Cause Codes (Continued) Message Text X.21 Signal and Code Q.931 Cause and Code No Answer. No Connection (20) No answer from user, user alerted (19) Try again later. Cause unspeciÞed. This cause is used when the called party has been alerted but does not respond with a connect indication within a prescribed period of time.
Page 232 X.21 CALL PROGRESS MESSAGES Table D-1: X.21 Call Progress Signals and Q.931 Cause Codes (Continued) Message Text X.21 Signal and Code Q.931 Cause and Code Number dialed is Number busy (21) User busy (17) busy. The called DTE is This cause is used to indicate that the Try again later.
Page 233 Table D-1: X.21 Call Progress Signals and Q.931 Cause Codes (Continued) Message Text X.21 Signal and Code Q.931 Cause and Code Cannot complete Selection signals procedure Invalid number format, address incomplete call as dialed. error (22) (28) Check number— This cause indicates that the called party dial again.
Page 234 X.21 CALL PROGRESS MESSAGES Table D-1: X.21 Call Progress Signals and Q.931 Cause Codes (Continued) Message Text X.21 Signal and Code Q.931 Cause and Code Cannot complete Selection signals procedure Information element/parameter non- call as dialed. error (22) existent or not implemented (98) Check number—...
Page 235 Table D-1: X.21 Call Progress Signals and Q.931 Cause Codes (Continued) Message Text X.21 Signal and Code Q.931 Cause and Code Network signaling Selection signal transmission Invalid information element contents (100) error. error (23) This cause indicates that the equipment A transmission error has sending this cause has received an Report if problem...
Page 236 X.21 CALL PROGRESS MESSAGES Table D-1: X.21 Call Progress Signals and Q.931 Cause Codes (Continued) Message Text X.21 Signal and Code Q.931 Cause and Code Number dialed is Not obtainable (43) Unallocated (unassigned) number (1) unassigned. The called DTE address This cause indicates that the called party Check number—...
Page 237 Table D-1: X.21 Call Progress Signals and Q.931 Cause Codes (Continued) Message Text X.21 Signal and Code Q.931 Cause and Code Number dialed is Not obtainable (43) Incompatible destination (88) unassigned. The called DTE address This cause indicates that the equipment Check number—...
Page 238 X.21 CALL PROGRESS MESSAGES Table D-1: X.21 Call Progress Signals and Q.931 Cause Codes (Continued) Message Text X.21 Signal and Code Q.931 Cause and Code Call rejected by Controlled not ready (45) Call rejected (21) network. Called DTE is signaling This cause indicates that the equipment Report if problem controlled not ready.
Page 239 Table D-1: X.21 Call Progress Signals and Q.931 Cause Codes (Continued) Message Text X.21 Signal and Code Q.931 Cause and Code Bearer capability Invalid facility request (48) Bearer capability not implemented (65) not implemented. A facility requested by This cause indicates that the equipment Report if problem the calling DTE (circuit sending this cause does not support the...
Page 240 X.21 CALL PROGRESS MESSAGES Table D-1: X.21 Call Progress Signals and Q.931 Cause Codes (Continued) Message Text X.21 Signal and Code Q.931 Cause and Code Bearer capability Incompatible user class of Bearer capability not authorized (57) not authorized. service (52) This cause indicates that the user has Report if problem The called DTE belongs...
Page 241 Table D-1: X.21 Call Progress Signals and Q.931 Cause Codes (Continued) Message Text X.21 Signal and Code Q.931 Cause and Code Network RPOA out of order (72) Interworking, unspeciÞed (127) interworking The Remote Point of This cause indicates that there has been problem.
Page 242 X.21 CALL PROGRESS MESSAGES Table D-1: X.21 Call Progress Signals and Q.931 Cause Codes (Continued) Message Text X.21 Signal and Code Q.931 Cause and Code [none] Normal call clearing (16) This cause indicates that the call is being cleared because one of the users involved in the call has requested that the call be cleared.
Page 243: Index
Index Numerics audio telephone network, attaching cables to 2-14 1-kHz tone audio transmission format 5-13 used to adjust audio 5-23 used to adjust video 5-19 audio, adjusting 5-22 Auto IMUX Dialing configuring 2-15 tips for using 3-8 AC power frequency, testing 4-17 Auto white balance mode 5-27 adjusting audio 5-22...
Page 244 cabling guidelines Concorde¥4500 UserÕs Notebook 1-16 for RS-449 network interface 2-7 Concorde¥4500, description of 1-1 for X.21 network interface 2-9 Configuration menu 6-3, 6-6 Call Log 7-29 Configuration menu tree B-3 call parameters 7-9 Control Port A, setting 6-2 call rates, setting 2-20 Control Port B, setting 6-3 camera failure, corrective actions 8-10 camera operation, setting 5-5...
Page 245 Dialing Directory external devices, communicating with 6-6 creating an entry 3-2 managing 3-8 modifying an entry 3-5 removing an entry 3-7 factory default settings A-1 updating IMUX codes 2-20 far-end camera control 5-5 Dialing Directory screen 3-1 far-end tests, running 7-24 digital network cables, attaching 2-2 fault codes, clearing 7-4 digital networks, types of 2-1...
Page 246 H.320 network statistics 7-7 LimeLight failure, corrective actions 8-11 H.331 broadcast mode LimeLight, description of 1-8 and encryption 4-5 Link-64E. See H.261 description of 2-25 local channel loopback test 7-21 HELP button 1-15 log. See Call Log help, description of 1-15 Look-At-Me-Button.
Page 247 microphones no system power, corrective actions 8-4 lapel 1-9 nondialed DDS network, connecting to 2-3 PowerMic 1-9 setting 5-11 nondialed mode 2-7 modem 7-26 nondialed networks 2-9 modular processor data modules Northern Telecom DATAPATH Data Units (MPDMs) 2-5 (DPUs) 2-5 monitors NTSC, resolution with 5-4 description of 1-5...
Page 248 Set Audio Signal Processing 5-16 Set H.331 Audio Send 2-27 QCIF (Quarter Common Intermediate Set H.331 Video Send 2-27 Format) 2-27, 5-2, 5-4 Set Two-Line Dialing 2-25 System Configuration 7-2 QuickPad description of 1-4 Select Interface screen 2-17 illustration of 1-4 Select Manual Format screen 5-3 serial automatic dialing V.25 network interface 2-11...
Page 249 V.35 bis network interface description of 5-4 connecting to the Data Unit 2-11 network statistics 7-5 data transmission rates 2-11 V.35 network interface description of 5-4 connecting to 2-6 network statistics 7-7 connection panel and adapter cable 2-6 data transmission rates 2-5 SMPTE color bars description of 2-5 displaying 5-18...
Page 250 X.21 call progress messages extended D-1 normal D-1 X.21 network interface connecting to 2-10 connection panel 2-10 data transmission rates 2-9 description of 2-9 Index-8...

PictureTel Concorde 4500 Administrator's Manual

Chapter 1 Introducing the Concorde¥4500

Chapter 2 Connecting and Configuring Your Network

Chapter 3 Managing the Dialing Directory

Chapter 4 Configuring General Options for Your System

Chapter 5 Configuring and Adjusting the Video and Audio

Chapter 6 Configuring Ports

Chapter 7 Obtaining Diagnostic Information

Chapter 8 Resolving Problems

Appendix A

Appendix B

Appendix D

Appendix C System Messages

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