Lightware HDMI-3D-OPT-TX210RAK User Manual page 98

No audio is
present on
output
HDMI output
signal contains
no audio
Connected
serial device
does not
respond
No LAN
connection can
be established
Front panels are
out of operation
Error messages
received always
Page 98 / 106
Symptom Root cause
Other audio port
is switched to the
output
Source audio
volume is low or
muted
Output port is
muted
Analog audio
volume is set very
low
HDMI mode was
set to DVI
DVI EDID is
emulated
Cable connection
problem
RS-232 settings
are different
RS-232 mode is
not right
Incorrect IP
address is set (fix
IP)
IP address conflict
Front panel
buttons are locked
Different protocol
is set
Action
Audio signal
Check the crosspoint
settings of audio layer.
Check the audio settings of
the source.
Check the output port
properties.
Check the Analog audio
input port settings (volume).
Check the properties of the
output port and set to HDMI
or Auto.
Check the EDID and select
and HDMI EDID to emulate.
RS-232 signal
Check the connectors to fit
well; check the wiring of the
plugs.
Check the port settings
of the transmitter and/
or the receiver and the
connected serial device(s).
Pay attention to Link and/or
Local ports.
Check the RS-232 mode
settings (pass, control or
command injection).
Network
Use dynamic IP address by
enabling DHCP option.
Restore the factory default
settings (with fix IP).
Check the IP address of the
other devices, too.
Miscellaneous
Unlock the buttons.
Check the port protocol
settings (LW2 / LW3) and
use the proper protocol
commands.
Refer to
Section 6.3
Section 6.4.2
Section 6.4.6
Section 6.4.8
Section 6.5.1
Section 2.2
Section 6.6.1
Section 6.6.1
Section 6.8.2
Section 6.8.3
Section 5.1.1
Section 6.6.1
Troubleshooting