Table of Contents
Advertisement
Team Functions
Enquiry, Toggling and Transferring
For information on how to use these functions, please also refer to the chapter
entitled Enquiry, Toggling, Transfer and Conference starting on page 52.
Within a team you can put a call on hold for enquiries or transfers. Calls on hold are
indicated by the LED flashing slowly on your telephone.
While the call is on hold you can make an enquiry call to another member in the team
and transfer the call.
The following is a brief description of all call keys (trunk key, team key, busy key and
direct-call key).
Enquiry Calls
Press the call key of the team member with whom you want to consult. The
original call is put on hold.
Toggling
To toggle (i.e. switch back and forth between the two subscribers in the call), press
the key of the held subscriber.
Transferring
G h
Announce the call transfer to the other team member and put the handset on
the hook. The call on hold is now transferred to the other team member.
Holding and Transferring Calls with a Function Key
Using the "Hold" function, team members can accept a call that has been parked by
another team member. To use the "Hold" function, it must be programmed to an
unused feature key on the team members' telephones.
G
You are speaking via a call key, e.g. the trunk key with the telephone number "11".
h
Press the "Hold" function key to put the call on hold. Put the handset on the
hook.
On the team telephones with the call number 11 programmed on a trunk key or a
team key, the LED for the programmed key flashes. The display indicates that a call for
the call number 11 is put on hold (is parked).
G
Accepting Calls with a Team Key: Another team member picks up the handset
and presses the team key to which the telephone number "11" has been assigned.
Accepting Calls with a Trunk Key: Another team member presses the trunk key
to which the telephone number "11" has been assigned.
68
Advertisement
Table of Contents
