OpenPhone 61, 63, 65 Systeme Telephones User Guide Communications systems Aastra 800 OpenCom X320 OpenCom 130/131/150 OpenCom 510...
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Thank you for choosing this Aastra product. Our product meets the strictest requirements with regard to quality and design. This user guide will show you how to use your OpenPhone 61, 63 or 65 and answer most of the questions that may arise.
System Telephones on the OpenCom 100 / Aastra 800 The OpenPhone 61, OpenPhone 63 and OpenPhone 65 are corded system telephones that you can operate on your OpenCom 100 / Aastra 800 communications system. The novel MenuCard display makes your telephone easy to operate and gives you fast access to your system’s wide range of different functions and features.
System Telephones on the OpenCom 100 / Aastra 800 Using Your Telephone Safety Precautions The CE symbol on the product confirms that it meets the European guidelines on user safety and electromagnetic compatibility valid at the time of authorisation. WARNING! Do not open the telephone or the connected accessories, as this could lead to you touching live parts.
System Telephones on the OpenCom 100 / Aastra 800 Cleaning Simply wipe your telephone with an antistatic or slightly damp cloth. Never use a dry cloth or a cleaning agent. Adjusting the Inclination Pull the pedestals out (1) and turn them forwards or backwards (2) (two settings are possible).
To replace the cover, insert it in the slot, then slide it down and finally slide it up until the catches snap into place. On the OpenPhone 61 you place the cover in the slot and slide it to the left until it snaps into place.
• one socket on the OpenPhone 63, and • two sockets on the OpenPhone 65. The following components are supported by the OpenCom 100 / Aastra 800: • adapter • a/b adapter •...
“Accessories and Adapters” in the “Mounting and Commissioning”(with an Aastra 800: “Installing and Commissioning”) user guide. Please also refer to the infor- mation on the scope of available features in expanded equipment combinations.
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System Telephones on the OpenCom 100 / Aastra 800 adapter on the back of the OpenPhone 63 In order to install an adapter, you have to remove the cover from the back of the OpenPhone. Insert the U adapter in the socket until it snaps into place. It is possible to install adapters during operation: you do not have to disconnect the telephone from the system in order to do this.
System Telephones on the OpenCom 100 / Aastra 800 a/b Adapter Using an a/b adapter, you can connect analogue telephones to the OpenPhone 63 and OpenPhone 65 system telephones. Technical Data • Dialling mode: DTMF • CLIP is not supported on connected analogue telephones.
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• one dummy socket (3): for a doorbell input This connection is currently not supported by the OpenCom 100 / Aastra 800, as the system uses a separate doorbell input. • one 6-pole socket (4): for connecting a door display (a “door busy” indicator) Note The “door busy”...
Entering Text on page 27. Call Key 1 of the Telephone The first of the keys allocated to the display (only one key on the OpenPhone 61) is occupied by your internal telephone number (main number). This internal number is assigned an external number at which you can be reached.
For further information, please refer to the chapters entitled Team Functions starting on page 66 and “Team Func- tions” in the “Mounting and Commissioning”(with an Aastra 800: “Installing and Commissioning”) user guide.
Consult your system administrator if your authorisation has to be changed. Arrow Keys These let you scroll through the MenuCards. To do this on the OpenPhone 61, use the keys. OK Key This is used to confirm your selection in the MenuCards.
This key (which has an LED) lets you make calls using the microphone and/or loudspeaker. The illuminated LED of the key indicates that hands-free telephoning is activated. The LED flashes when open-listening is activated. On the OpenPhone 61 only open listening is possible, and there is no LED indicator.
Your system telephone provides you with several keys, which you can individually program, that have a LED display. These are: • on the OpenPhone 61 the five keys with LEDs below the display • on the OpenPhone 63 the five keys with LEDs to the right of the display. Addi-...
System Telephones on the OpenCom 100 / Aastra 800 The Locking of your Telephone Interface by the System Administrator The system administrator can lock your telephone’s interface via a setting for your user group. All keys of your telephone no longer function aside from a few exceptions (e.
Key Lines The display next to the keys is assigned to them on a line-by-line basis. Depending on the type of key, the following display texts are shown. On the OpenPhone 61 the display always shows the active line.
All the features of your telephone and the system are controlled via display windows, as you are familiar with from your PC. These display windows look like index cards and are called MenuCards. On the OpenPhone 61 the display shows the active line of the MenuCard.
System Telephones on the OpenCom 100 / Aastra 800 Menu Card display an the OpenPhone 65 The top line of a MenuCard contains the name of the menu or that of the selected feature. The lines below it contain all the selectable features or lists of names and numbers.
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Selecting Items from MenuCard Lists Arrow keys or * or # The arrow keys or * or # keys (OpenPhone 61) are used to select items in and/or scroll through the MenuCard lists. If the list is longer than the display window, you will see an arrow at the bottom of the window indicating there are ad- ditional items.
System Telephones on the OpenCom 100 / Aastra 800 Setting Windows and their Characteristics Two dots following a MenuCard item mean: After pressing the OK key a sub- menu is opened in which you can select options or make enter input. The settings in the sub-menu are stored after pressing the OK key In an input line (e.g.
System Telephones on the OpenCom 100 / Aastra 800 Using the plus/minus key you can move the cursor and display the digits that were previously not visible. The digits on the right will then disappear from the display field. Inputs are always made to the immediate left of the cursor position. A...
System Telephones on the OpenCom 100 / Aastra 800 • Inputs are always made to the immediate left of the cursor position. • The input position moves automatically if you pause briefly between your inputs or if you enter a new character.
System Telephones on the OpenCom 100 / Aastra 800 The Keypad Module on the OpenPhone 65 Charges Toggle Conference E-Mail Appointments Keypad module for an OpenPhone 65 Up to three add-on keypad modules with display can be connected to the OpenPhone 65.
System Telephones on the OpenCom 100 / Aastra 800 Selecting the Function Level You switch levels by using the level key at the lower right. The icons in the top line of the display tell you which level is set.
System Telephones on the OpenCom 100 / Aastra 800 simply pressing a single function key (without e.g. having to use the hook-switch for the headset). The current status is signalled visually. 4 Door display 5 Record 6 Second handset 7 Headset...
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System Telephones on the OpenCom 100 / Aastra 800 Door display: The door display lamp (the “door busy” indicator) lights up as soon as the handset is lifted, the loudspeaker switched on or a headset activated. To activate/deactivate this function, use either a function key or the menu item 4 Door display.
The above example shows that the system’s external telephone numbers are first stored in the OpenCom 100 / Aastra 800. The telephones can be reached selectively by means of call distribution of the numbers to the internal numbers (call keys). As you see, telephone 1 and telephone 2 both ring when a call is made to the number “4701 1234”.
The system administrator can configure and activate a call-waiting queue especially for your telephone in the OpenCom 100 / Aastra 800 system. While you are making a call, new calls can be queued. These callers first hear an announcement (if the system administrator has preset an announcement) and then the ring tone.
(see the section entitled MenuCard “Phone Settings” starting on page 84). If block dialling is switched off, the telephone switches to hands-free mode or open- listening mode (OpenPhone 61) as soon as you enter a call number and dial it.
Making Calls Block Dialling and Headset Operation It is useful to activate the “block dialling” feature when using a headset. Once block dialling has been activated and the headset switched on, the phone immediately switches over to headset operation and the call number is dialled when you enter a number on the phone.
Making Calls Adjusting the Volume with the Plus/Minus Key Use the plus/minus key to adjust the volume of the loudspeaker in open-lis- tening/hands-free mode or the volume of the handset during a call via the handset, or the volume of the ringer tone when you receive a call. Note When the telephone is in its idle state again, it reverts to the default menu setting.
Making Calls Note If your internal extension number (e.g. “30”) is configured on more than one terminal, you can view and edit the redial list for the extension 30 on each of these terminals. If, for instance, you delete the redial list on one terminal, it will be deleted on all oth- ers as well.
LCR off from one of the MenuCards described in the section entitled MenuCard “Selection” in the Idle State. This is only necessary if LCR has been configured for you in the OpenCom 100 / Aastra 800. Consult your system administrator about this.
This assumes that the network provider transmits this information with the connection. If the caller's number is listed in the OpenCom 100 / Aastra 800 telephone book, then this – local – entry is displayed in preference.
Making Calls “CLIR” Feature “CLIR” is an abbreviation for “Calling Line Identification Restriction”. Before dialling a call number, you can decide from case to case if you wish to prevent your call number from being displayed to the called subscriber. To do this, select Suppress number from one of the MenuCards described in the next section.
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Making Calls Pick-up select…: Accepts a call for any other telephone. To do this, enter the tele- phone number of the other telephone. If the other telephone is already in the call state (e.g. an answering machine is in announcement mode), you pick up the call. The subscriber for whom you picked up the call must belong to a user group for which “Call removal”...
Your system administrator configures this code digit for all subscribers on the OpenCom 100 / Aastra 800 system and will tell you what value is currently valid. If your telephone is set to automatic line seizure, all call keys on your telephone seize an external line, and you can dial external numbers straight away.
Making Calls and/or press the particular call key (hands-free mode – only on the OpenPhone 63 and the OpenPhone 65). Dial the trunk line seizure code digit (presetting: ) and then the external tele- phone number. Making an Internal Call with Automatic Trunk Line Seizure Lift the handset (your call key is seized) and/or...
Your system administrator configures these routes in the OpenCom 100 / Aastra 800 and specifies how each route is seized. In order to manually seize a specific route for a call, you dial the routing code before dialling the (internal or external) telephone number.
Booking number: By means of a booking number you can record the call data of a connection to an external subscriber and save them in the OpenCom 100 / Aastra 800 for further analysis. Booking numbers are useful, for example, for calculating costs per client (fees and times) in an office.
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• Calls made with booking numbers can be analysed with the OpenCom 100 / Aastra 800 OpenCount / Aastra Count web application. Park call: Users can park one or more callers to make other calls or put down the receiver and engage in other activities. (This is fundamentally different from the “Hold Connection”...
Making Calls for whom you picked up the call must belong to a user group for which “Call removal” authorisation is activated, otherwise “Pickup selective” is not possible. (*: Not possible if there are already two active calls.) Note If a called subscriber is a member of a user group for which pickup protection is ac- tive, then you cannot selectively pick up calls to that subscriber’s number.
OpenPhone 63 and the OpenPhone 65). Call for a Virtual Number (Tele Secretary) In the OpenCom 100 / Aastra 800, numbers can be configured to which no telephone and no subscriber are assigned (virtual numbers). The system administrator can forward a virtual number to another internal number, the number of your telephone for example.
Press the call key assigned to the line on which you are speaking. This puts your first call on hold and connects you to the new caller. Press the disconnect key to end the current call. On the OpenPhone 61 replace the handset.
Making Calls Then press the call key of the held subscriber. (The LED and arrow symbol flash slowly.) You are now reconnected to the first subscriber. Note The system administrator can switch off the notification tone for a call on another call key in the web configurator with the Beep for calls in call queue option (menu: Telephony: Devices: System phones).
Voicebox Queries There are various ways of listening to the messages in your voicebox: • via OpenVoice / Aastra Voice (from a telephone whose number is not assigned to your voicebox) • by calling the voicebox directly (from a telephone whose number is assigned to your voicebox) •...
Making Calls Transferring an Internal/External Call to an Internal Subscriber You have dialled an internal enquiry call (see the section entitled Enquiry/Toggling by means of the R-Key or Another Call Key on page 52). When the subscriber answers, inform them of the call transfer and hang up. If the other subscriber does not answer or is busy, replace the handset, the other subscriber is called.
You have no way of influencing how long the transferred call will last. The connection is estab- lished via the OpenCom 100 / Aastra 800 and occupies two call channels (ISDN user channels).
Now you can toggle again. End your conversation with this participant by pressing the disconnect key (or by replacing the handset on the OpenPhone 61) and then press the call key of the participant on hold.
Your system administrator configures the baby call period from 0 to 20 seconds for all subscribers on the OpenCom 100 / Aastra 800, and will be able to tell you the current value. Announcements (with and without Intercom) Announcements can only be made to system terminals.
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Making Calls • Announcement without intercom: The called subscriber hears a special infor- mation tone followed by your announcement. In order to answer your announcement, the subscriber has to take the call just like a normal call (please refer to the section Responding to an Announcement on page 57 also). If you make an announcement to a group of system telephones (e.
After delay call forwarding. If more than one forwarding mode has been activated, Immediately is given priority. Call forwarding to a voicebox If OpenVoice / Aastra Voice, the integrated voicemail system, is installed in the com- munications system, you can also forward your calls to a voicebox configured for you.
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Least Cost Routing (LCR) can be evaluated with call forwarding to external numbers, provided your system administrator has configured LCR and its application in the OpenCom 100 / Aastra 800 correspondingly. Ask your administrator for the configu- ration applicable to you.
Making Calls A loop is also detected during call deflection. If you receive a call via a call forwarding chain and wish to deflect it to a destination call number which is already in the call for- warding chain, a negative acknowledgement tone is heard and the call signalling on your device will continue.
Making Calls Entrance Intercom Calls Calling the Entrance Intercom If an entrance intercom (doorstation 6-wire) is connected to your system, you can use this procedure to speak with a visitor. In an enquiry call: If you are operating an entrance intercom (doorstation 2-wire, e. g. of the “DoorLine” type), you use the following Code-number procedure to speak with a visitor: In an enquiry call: Signal when the Handset Is on Hook …...
Making Calls Your system administrator can configure the period in the OpenCom 100 / Aastra 800 from 30 to 300 seconds and will be able to tell you the current value. Making Calls from the Telephone Book The Telephone Book Approximately 2,000 entries can be saved in the telephone book of your communica- tions system.
Making Calls Alternatively: Enter the first few letters of the desired entry and press the key. The list of phone book entries located is displayed. All suitable search results are listed, no matter where they are saved. Use the arrow key to scroll through the list. When you pick up the handset, the entry will be dialled.
Making Calls Add Phone Numbers to Telephone Book from Lists or during a Call You can add phone numbers saved in your caller list or your redial list to a telephone book (see MenuCard “Calls” starting on page 77 and Redialling starting on page 37). You can also add the other party’s phone number to the telephone book during the call.
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Making Calls Add Phone Number to a Telephone Book Entry Select 2 Add and press the button. Personal, Central, Company: You can add the entry to your personal telephone book. If your system administrator has authorised you (or the user group you are part of ) accordingly, you can also edit the central telephone book and your company’s telephone book.
For an overview of the team functions and some examples of how they are used, please refer to the chapter entitled “Team Functions” in the “Mounting and Commis- sioning” (with an Aastra 800: “Installing and Commissioning”) user guide. For information on the display texts, please refer to the chapter entitled Display and MenuCards starting on page 21;...
Team Functions Using Team Keys To call another team member, simply press their team key. Using Direct-call Keys Via direct-call keys you can call team members even if they have programmed a substitute. Accepting Calls For information on how to use this function, please also refer to the chapter entitled Accepting Calls starting on page 49.
Team Functions Enquiry, Toggling and Transferring For information on how to use these functions, please also refer to the chapter entitled Enquiry, Toggling, Transfer and Conference starting on page 52. Within a team you can put a call on hold for enquiries or transfers. Calls on hold are indicated by the LED flashing slowly on your telephone.
For information on how to program the function keys, please refer to the chapter entitled Programming Functions (Features) starting on page 100. Programming the Call Keys The call keys are configured in the Configurator on the OpenCom 100 / Aastra 800 Web console. For system telephones, you can configure the following: •...
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Team Functions Note The menu entry Substitution is only displayed if the allocated telephone number has been configured on another team member’s trunk or team key. Calls for this trunk key are now only indicated on your telephone by a visual signal. On the substitute’s telephone, the calls are indicated by a visual signal and acoustically, even if the key there has been configured with a different type of call signalling.
Use On/Off to activate/deactivate the lists for this team key. Direct-call Key When a direct-call key is held down, no MenuCard is displayed. A direct-call key is con- figured exclusively via the Configurator of the OpenCom 100 / Aastra 800 Web console.
You can call the OpenCom 100 / Aastra 800 from an external telephone, from your home for example, and then dial an external telephone number. The cost of the call is then billed to the OpenCom 100 / Aastra 800 line. This way you can take advantage of different tariff zones, for example.
(system PIN) (your internal tel. no.) Using the telephone number reserved in the OpenCom 100 / Aastra 800 for remote control, you can configure or delete call forwarding “Immediate” for your own tele- phone number from a remote location. This remotely-programmed forwarding over- writes any other existing call forwarding.
MSN or the direct-dialling in number under which you can be reached by external callers. Note For detailed information on the utilisation and operation of OpenVoice / Aastra Voice, please refer to the add-on guide “OpenVoice 200 resp. Aastra Voice 800”. Setting up an Internet Connection from Remote (reserved tel. no.)
“OpenCom 100 / Aastra 800 – Operation on Standard Terminals” user guide (supplied with the system). You can view the up-to-date online summary via the Codes item in the System info menu of your communications system’s Web console.
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If your system administrator has set up, e. g. a voicebox with the OpenVoice / Aastra Voice additional programme for you, a menu will be offered to you here for querying and configuring your voicebox.
Features and MenuCards MenuCard “Calls” Select 1 Calls, then … select 1 Call lists, followed by … • 1 Missed calls: Here you can see the call numbers of callers who have tried to reach you. This also applies to calls transferred or forwarded to you from other internal subscribers.
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Features and MenuCards Call-back Select an entry (call number or name). You can open the telephone book by pressing the ABC key while the handset is on the hook (see below for further explanation). If you press the OK key while the handset is on the hook, you can then...
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3 Remote charges: You can read out the charges of other users of the OpenCom 100 / Aastra 800. To do so enter the internal number of the other user. Alternatively, you can also choose an entry from your telephone book.
Text to label the key. The label is displayed for informational pur- poses in the Configurator of the OpenCom 100 / Aastra 800, for example. You activate call forwarding with On. Active call forwarding (Immediately, After delay, Busy) is indicated by a “+”...
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If you assign “Divert MSN” to a feature key (see also Programming Functions (Fea- tures) starting on page 100), you can also enter a Text to label the key with. The label is displayed in the OpenCom 100 / Aastra 800’s Configurator for informational pur- poses.
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Features and MenuCards Note If “Divert MSN” is executed in the exchange (= external call forwarding, configured by the system administrator), it can take a few seconds after configuration for call for- warding to be activated in the exchange. 4 Divert door: “Divert door” is available for door calls. Providing you have the relevant authorisation, you can forward door calls to your telephone to another (internal or external) telephone (a so-called “pharmacy line”).
(this can be up to 64 characters long). The OpenCom 100 / Aastra 800 can be configured to notify you when you receive an e-mail. When an e-mail is received, an additional window displays the sender for a period of four seconds (on system telephone displays).
The text is now saved in the list and selected. You can overwrite this text at any time. You can also enter and select the text via the OpenCTI 50 / Aastra CTI 800 Web appli- cation. Note The settings of the Presence menu entry are saved in the communications entry and remain available following a re-start.
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Note When configuring pickup groups in the Configurator of the OpenCom 100 / Aastra 800, your system administrator can also determine whether calls for the mem- bers in your pick-up group are indicated on your display as well. 5 En-bloc dialling: This switches your telephone to automatic dialling (On) or direct...
Features and MenuCards 6 Charge settings: If your network operator transmits the call-charge data, you can display them (Charge), switch to Duration (call time indication) or switch the charge display off (Off ). 7 Add-on adapter: In order to configure and activate the external audio devices con- nected to your system telephone, you use 1 Add-on selection to select the type of analogue device connected to socket 1 (Ear cap, Second handset, Headset, Active speaker box, Ext.
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Features and MenuCards , then the desired type of protection (Internal calls, External calls or Int./ ext. calls). Confirm your choice with and activate the function with On. You can switch call protection on or off using the plus/minus key When call protection is activated, the caller hears either the idle or the busy tone.
Features and MenuCards 5 Change PIN: Enter your old user PIN then enter your new PIN twice. Contact your system administrator if you have forgotten your user PIN. Your user PIN can have up to six characters. 6 Delete keys: After you have entered your user PIN, all functions and numbers that you have assigned to the keys are deleted.
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Features and MenuCards Select 1 Call pick-up followed by … • 1 Pick-up: This accepts a call for another telephone in your pick-up group. If the called subscriber is a member of a user group for which pickup protection is active, then you cannot pick up calls to this subscriber’s number.
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OpenCom 100 / Aastra 800. Booking numbers can be useful for an office wanting to, for example, calculate the costs (fees accruing and time spent) of conversations with clients.
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Features and MenuCards starting on page 100 also). When programming, enter the device ID of the other terminal but not the destination call number. You can now initiate a respective dial-out for this terminal by first se- lecting a call number from one of the lists or from the phone book and then press the function key.
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9 Park call: You can park one or more callers while you make other phone calls (see MenuCard “Conversation” starting on page 46). • 0 Disconnect: (OpenPhone 61 only) You disconnect the current connection. If you program this function to a function-key then your OpenPhone 61 will provide a disconnect-key (see also Programming Functions (Features)).
Information about company telephone books can be found in the user guide entitled “Mounting and Commissioning” (with an Aastra 800: “Installing and Commissioning”) in the chapter entitled “Multi-company Variants” and in the online help to the OpenCom 100 / Aastra 800.
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Features and MenuCards Creating a New Telephone Book Entry In the MenuCard Phone book, select 1 New entry. In the MenuCard New entry, select the required telephone book: Personal, Central or Company. Confirm your choice with Enter the Name and First name. Confirm these with For each entry, you can enter several telephone numbers (No.
1 Voicebox: This menu is only available to you if the OpenVoice / Aastra Voice pro- gramme package has been installed in your communications system and if the system administrator has configured a voicebox for you.
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Features and MenuCards 1 Time control: In the OpenCom 100 / Aastra 800 several time groups can be con- figured. Depending on the activated time group, incoming calls are signalled on dif- ferent telephones. Switching between these time groups can be done manually or automatically, in this case according to a timetable configured by the system adminis- trator.
Features and MenuCards Shortcut Menus MenuCard “Info” This MenuCard is used to quickly locate messages that have arrived or been saved. The same menu items can also be found in the main menu. The LED flashes slowly to indicate that there are entries in the Info list. Press the Info key to display one or more of the following entries …...
Features and MenuCards Time control: Possibly you will not receive any more external calls because the system’s mode of call forwarding has been changed. Consult your system adminis- trator for further details. See the MenuCard Central settings. MenuCard “Prog. call key” This MenuCard can be used for the quick configuration of the features of a call key which has been programmed as a trunk key.
Features and MenuCards Programming Call Numbers (Destinations) You can store telephone numbers on programmable keys, allowing you to dial a number simply by pressing the particular key. Press and hold down the programmable key, then select … Dest.: Assign a name to the key next to Text: and enter the telephone number next to Dest.:.
Features and MenuCards Programming Functions (Features) You can store main menu functions on programmable keys. Press and hold down the key to see the name of the function (in the first line, e.g. Call forwarding). If required, you can change the function (e.g. the destination for call forwarding). Switching Functions On/Off Programmed functions are activated by pressing (without holding down) the key or switched on or off by pressing and holding down the key (e.g.
Features and MenuCards Programming a Function onto a Key Press and hold down the programmable key, then select … Features and confirm this with the key. Select the desired function from the MenuCards and if required, specify the variable part (e. g. telephone number). Press key.
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Features and MenuCards Press and hold the programmable key, then select … Stack or Link features and confirm with the key. In the Stack or Link features you will see the following menu points: • Text: You can enter a label for the key. If you do not enter a text, then the key will be labelled with either “Stack”...
Features and MenuCards A key programmed with a link can be operated as follows: • Short press: The programmed function are executed in succession. You will hear an positive acknowledgement tone when all functions have been correctly exe- cuted. • Press and hold: The MenuCard for the key will be opened.
Notes for the System Administrator • Busy keys can only be configured and labelled in the OpenCom 100 / Aastra 800 communications system Configurator (in the Telephony: Devices: System phones menu).
Features and MenuCards Transferring Accepted Call The accepted call can be transferred to the originally called subscriber via the busy key. Press the busy key. The caller is held. (LED blinks) If the subscriber answers, announce transfer of the call, and (LED lights up) replace the handset.
Declaration of Conformity The OpenPhone 61, OpenPhone 63 and the OpenPhone 65 (with add-on keypad extensions) conform to the requirements set down in the EU directive 99/5/EC. The declarations of conformity can be viewed at the Aastra Web site at http://www.aastra.de or http://www.aastra.com.
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Appendix The product is labelled with the symbol illustrated. If you wish to dispose of this product, this symbol obliges you to do so separately from unsorted domestic waste. Suitable facilities have been set up for the return of waste electrical and electronic equipment.
Menu items are only displayed if messages etc. exist (in which case the key LED flashes). 9 Park call only if supplementary program packages have been installed 0 Disconnect **** **** only on the OpenPhone 61 ***** only with an OpenCom X320 communications system...
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