Operating and display elements Operating and display elements Operating elements Press In the state... Description Loudspeaker LED indicator LED as per Table in Chapter "Indica- tor LED signals", page Display Side keys + / - short In a connection Adjusting the volume eud-1290/1.1 –...
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Operating and display elements Press In the state... Description Left short • Idle state • Call up complete menu softkey/foxkey • Menus • Executes displayed function above key. Middle short • Idle state • Call up configured call number softkey/foxkey •...
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Operating and display elements Press In the state... Description End key short • In a connection • Ending a call • Menu • Back to idle state • Editor • Exit editor without changes. long Idle state Activate/deactivate phone Key block short •...
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Operating and display elements Display Radio link quality Very good Good Disruption probable Phone calls not possible State of charge Charge state 61-100 % Charge state 31-60 % Charge state 11-30 % Charge state 6-10 % Charge state 4-5 % Charge state 0-3 % (flashing) Notes: •...
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Operating and display elements Status information Incoming call Incoming call forwarded Call forwarding activated Call Forwarding on No Reply activated Search mode Entries in call list More softkeys available New voice messages Voice message retrieved Voice mail greeting with possibility to Voice mail greeting without possibility leave a voice message to leave a voice message...
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Operating and display elements Status information About Warning Not permitted Phone book Name Private phone number Business phone number Mobile phone number Presence state Available (default) Absent Meeting Busy Not available eud-1290/1.1 – R2.0 – 02.2012...
Safety Safety information Failure to observe this information can be hazardous and infringe existing laws. Medical equipment The cordless phone must not be used near medical equipment, such as pacemakers or hearing aids. Availability of telephone connections Do not rely on your cordless phone as your only means of communication in emergency or critical situations.
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Safety Disposal Be sure to dispose of your device, batteries and its packaging in an environmentally compatible way. Electrical equipment does not belong in domestic waste. Deposit it at a return centre. Accessories Use original accessories or specifically approved accessories only. The use of other accessories may decrease performance or pose a risk to your health or safety.
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An announcement is signalled on all your phones which support announcement. Protection against listening in and recording The Aastra 400 communication solution comprises features which allow calls to be monitored and recorded without the call parties noticing. Please note that these fea- tures can only be used in compliance with national data protection provisions.
ISO 9001 quality guidelines. The relevant user information has been compiled with the utmost care. The functions of the Aastra 400 products have been tested and approved after comprehensive con- formity tests. Nonetheless, errors cannot be entirely excluded. The manufacturers shall not be liable for any direct or indirect damage that may be caused by incorrect handling, improper use, or any other faulty behaviour.
Dialling and phoning The following sections explain how to make phone calls simply and the func- tions your phone offers you whenever you receive a call. Answering calls............... 16 Making calls.
Dialling and phoning Answering calls This section explains the procedure for answering a call. Answering a call Your phone is ringing and the indicator LED is flashing. To answer the call, proceed as follows. The volume of the ringing call can become very loud. Do not hold the sound aperture up to your ear.
Dialling and phoning Making calls This section explains the different ways you can make a call with your phone. Dialling with the phone number You want to call someone and key in that person's phone number. With call preparation you can enter a phone number without it being dialled auto- matically, so you have time to check the number and, if necessary, correct it.
Dialling and phoning Using your phone in hands-free mode You want other people to join the conversation or to have your hands free while mak- ing the call. The hands-free mode function activates the loudspeaker and the microphone. During a call: Press the Loudspeaker key.
Dialling and phoning Using a headset To make a phone call with the headset. If you answer a call in headset mode using the Call key or Loudspeaker key, the call is provided on the headset. Your phone is ringing. To answer the call, proceed as follows: Press the Call key or Loudspeaker key.
Using the display and operating ele- ments The following sections explain how to operate your phone quickly and simply. Keys ................. . 21 Input .
Using the display and operating elements Keys Using the softkey The 3 softkeys have variable functions. These functions are displayed above the key. You can also store phone numbers on a softkey (see Chapter "Store a phone number under a key – number key", page 89).
Using the display and operating elements Input Digit keys You can use the digit keys for entering digits and passwords and for Quickdial. The characters are assigned to the digit keys as follows. Press the relevant digit key repeat- edly until the character you want is displayed. A B C 2 Ä...
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Using the display and operating elements Enter the letters You can also use the digit keys to enter letters and special characters. A number of let- ters and special characters are assigned to each key. To enter letters using the digit keys, you need to be in text mode. The text mode is activated automatically if the phone is expecting a text input.
Using the display and operating elements Menu-guided navigation Accessing the menu The phone is in standby mode: Press the navigation key to the right or the Menu softkey. ➔ The first menu entry is displayed. Use the vertical navigation key to scroll through the menu entries. Select Press the Select...
Using the display and operating elements Undoing actions To cancel operating steps, proceed as follows: Exit editor without changes: Press the End key. Scrolling back through the menu step by step: Press the Correction key. Back to the idle state in the menu: Press the End key.
Using the display and operating elements Signals Indicator LED signals Depending on the situation the indicator LEDs will flash or light up in different col- ours. Colour State Description Flashes fast • Incoming call • Callback Hands-free on Flashes slowly New voice message or new text message Flashes fast Outside the system’s service area...
Supplementary features The following sections explain the supplementary features provided by your phone for more efficient use. Making and answering calls ............28 Using functions while in a call .
Supplementary features Making and answering calls This section explains some convenient features provided by your phone for making a call. Dialling by name (Quickdial) You want to make a call by entering a name. With Quickdial you only need to press the digit keys for each letter once, even though each key is assigned several letters.
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Supplementary features Dialling from the phone book You want to search a user in one of the connected phone books. The surname and first name have to be separated by a space, for example "no s" for Noble Stephen. Ask your system administrator whether you should start with the sur- name or the first name.
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Supplementary features Dialling from the call list of unanswered calls You want to call someone who has previously tried to reach you. Your phone automatically stores the phone number of this user in the call list and the display shows Missed calls.
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Supplementary features Dialling with redial You want to call a person you have already called. In the last-number redial list your phone automatically stores the phone numbers of the persons you have already called, complete with their names, where available. You can now call the person in question using this last-number redial list.
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Supplementary features Requesting a callback You want to talk to a certain person. The person is busy or does not answer. You can make callback requests to both internal and external users. Not all providers support this function. If the called party is busy, you can activate an automatic callback. In this case, your phone will start ringing as soon as the party you are trying to reach goes on-hook.
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Supplementary features To answer the callback request Someone has asked you to call back. The display shows Callback requested. Call To answer the callback request: Press the Call softkey. ➔ The phone number is dialled. Delete Clear callback: Press the Delete softkey.
Supplementary features Answering call waiting You are in a call and hear the call waiting tone. Another user is urgently trying to reach you. You can either answer, deflect or reject the call. Answer Answering the call: Press the Answer softkey.
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Supplementary features Starting an announcement You want to address internal users directly via their loudspeaker – where available –, without waiting for a reply (similar principle to that of an intercom system). Requirement: It is essential that the internal user has not barred his phone against announcement (for configuration see the Chapter "Activating protection against call types", page 84).
"Changing the User PIN", page or use function code *47 (see "User’s Guide Function Codes" on the Aastra 400 DocFinder: www.aastra.com/docfinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. eud-1290/1.1 – R2.0 – 02.2012...
Supplementary features Using functions while in a call This section explains the different options provided by your phone while you are in a call. Enquiry call during a call You want to call someone else briefly without losing your current call partner. Then you want to resume your conversation with your original call partner.
Supplementary features Brokering between an enquiry call party and your call partner You are talking with an enquiry call party and have your original call partner on hold. You want to be able to switch back and forth between the two. In an enquiry call you can use the brokering function to switch back and forth between an enquiry call party and the party on hold.
Supplementary features Transferring a call partner You want to put your call partner through to someone else. With the Enquiry call function you can connect your call partner with someone else. You can connect internal and external users with one another. Enquiry call You are making/taking a call: Press the...
Menu > Activated features > Take back. • The function code for central parking can be found in the "User’s Guide Function Codes" on the Aastra 400 DocFinder: www.aastra.com/docfinder. Recording a call You want to record an active call with your call partner.
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Supplementary features Call recording is temporarily interrupted during an enquiry and an e-mail is sent with the recording made up till then. Recording restarts automatically once the call con- nection with the enquiry call party is set up and/or once the call connection with the first correspondent is restored.
Supplementary features Organising absences from the desk This section explains the different options provided by your phone when you want to leave your desk. The Presence function lets you set your personal presence status quickly. It also tells you directly whether the user you want is reachable or absent without you having to call him.
Supplementary features Presence state You have a choice of 5 presence profiles for controlling your presence status: Presence state Available (default) Absent Meeting Busy Not available You can call up the presence of the user you want in the following situations. •...
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Supplementary features Forwarding calls (Call forwarding) You want to leave your desk. Calls for you are to be forwarded to a different destina- tion (phone, voice mail). With call forwarding you can forward incoming calls directly to a different destination. Notes: •...
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Supplementary features Forwarding a Call on No Reply (CFNR) You want calls that you receive on your phone to be forwarded to another destina- tion. Both your own phone and the other destination will then start ringing. The system configuration determines whether or not there is a ringing delay at the other destina- tion.
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"Configuring voice mail", page 87). For further information on voice mail refer to the "User’s Guide Voice Mail Systems" on the Aastra 400 DocFinder: www.aastra.com/docfinder. Notes: • One diversion applies to all connected phones, in one number user concept. • Only one forwarding variant at a time is possible.
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Supplementary features Forwarding to a message You cannot be reached on your phone. You want any internal user who calls you to get a text message. The user hears the busy tone and obtains a text message on his display. Requirement: The internal user must have a phone capable of receiving text mes- sages.
Supplementary features Absence information You wish to give your caller detailed information about your absence. If you have configured call forwarding to voicemail in your presence profile, you can choose whether the currently active greeting, the global greeting, one of your per- sonal greetings or an absence information should be played back to the caller So-called absence information is available for each presence profile (Absent, Meeting, Busy,...
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Supplementary features Note: The date and time are never given in the global greeting and personal greetings. <Presence profile> Press the function key for <Presence profile>. The presence profile can also be selected using the menu: Menu > Settings > Presence.
Supplementary features Functions for special situations This section explains the different options provided by your phone to deal with special situations. Function selection for configurable key This section contains a list of all the functions you can store under a configurable key via the menu.
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Supplementary features Function Description In the user group incoming and internal calls are routed to a group of internal User group destinations according to a preconfigured call distribution. If calls to a user group can only be answered by one user, the user in question Home alone can activate Home Alone on the user group.
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Supplementary features Deflect a call during the ringing phase You do not want to answer a call yourself but deflect it to another user. With the function Deflect you can deflect calls to an internal or external user or to the voice mail during the ringing phase.
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46. • To find out how to configure a voice mail, refer to the chapter "Configuring voice mail", page or in the "User’s Guide Voice Mail Systems" on the Aastra 400 DocFinder: www.aastra.com/docfinder. eud-1290/1.1 – R2.0 – 02.2012...
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Supplementary features Deflecting voice messages Have you received a voice message which interests other users? You can transfer incoming voice messages to other users . You can decide whether to keep a copy of each voice message. Press the navigation key to the right or the Menu softkey.
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Supplementary features <Text> Adapt or expand the text and press the Send softkey. <Destination> Select the destination and press the Select softkey. <Phone number> User and Group: Enter the call number and press the Send softkey. ➔ The text message is sent. Note: If the display shows Not available, the text message could not be sent.
Supplementary features Picking up a call You hear a phone ringing in your vicinity and want to pick up the call. With the Pick up function you can pick up the call from the other phone on your own phone. Press the navigation key to the right or the Menu softkey.
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"Changing the User PIN", page or use function code *47 (see "User’s Guide Function Codes" on the Aastra 400 DocFinder: www.aastra.com/docfinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. eud-1290/1.1 – R2.0 – 02.2012...
"Configuring keys", page 89). You can also execute the function with a function code (see "User’s Guide Function Codes" on the Aastra 400 DocFinder: www.aastra.com/docfinder). Before the call: Press the function key for <CLIR>. Notes: • CLIR works only with external calls.
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Supplementary features Activating personal call routing You wan to specify which of your phone shall ring when you receive a call. If your system administrator has set up a phone number with several phones for you as well as the call routings, you can specify which of your phones shall signal a call by using the personal call routing.
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Supplementary features Activating ring alone You want to specify which of your phones shall ring acoustically when you receive a call. When your system administrator has set up a phone number with several phones, you can define on which phones a call shall acoustically be signalled using ring alone. When you have activated ring alone on a phone, the acoustic ringing tone is deacti- vated for all other phones ( ).
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Supplementary features Active room monitoring: As soon as the ambient noise level near the monitoring phone exceeds the config- ured level (noise sensitivity: Very low, Low, Medium, High) for more than 2 seconds, a call is immediately triggered to an internal or external destination number you have specified (destination phone).
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Supplementary features Passive room monitoring: You can also listen into the monitored room using a verification call. Call the monitor- ing phone from the destination phone. When the destination number is an external call number, CLIP may not be suppressed. The monitoring phone answers the call automatically and without acoustic signalling and sets up a one-way or two-way call connection depending on the settings.
Supplementary features Silent intrusion Silent intrusion is a variant of the Intrusion function and is used mainly in call centres. Another user can intrude on your active call and listen in to your conversation without you and your call party noticing. Unlike Intrusion you will receive neither a visual nor an acoustic signal.
Supplementary features Free seating You do not have your own workplace and share desk and phone with other employ- ees. Log in: Free Seating lets you log in on a phone configured for that purpose. Once you are logged in, your personal call lists, phone book and all your other personal settings and Hotkeys are available to you immediately.
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"Changing the User PIN", page or use function code *47 (see "User’s Guide Function Codes" on the Aastra 400 DocFinder: www.aastra.com/docfinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. Free seating log out...
"Changing the User PIN", page or use function code *47 (see "User’s Guide Function Codes" on the Aastra 400 DocFinder: www.aastra.com/docfinder). If you have forgotten your PIN, your system administrator can reset it to the default setting. eud-1290/1.1 – R2.0 – 02.2012...
Personalizing your phone These sections explain how to adapt the phone’s basic settings to suit your per- sonal requirements. Configuring cordless phone functions..........68 Display settings .
Personalizing your phone Configuring cordless phone functions This section explains the procedure for making settings on your cordless phone. Switching the cordless phone on/off You want to switch your phone on or off. Switching the phone off: Keep the End call key pressed down for approx. 2 seconds and answer the safety prompt.
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You can lock your phone with a PIN consisting of two to ten digits. You can change it via menu (see the chapter "Changing the User PIN", page 80) or with the function code *47 (see "User’s Guide Function Codes" on the Aastra 400 DocFinder: www.aastra.com/docfinder). You can lock either just the settings menu (Lock...
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The phone is unlocked. ➔ To unlock all your phones, execute function code #33* <PIN> # (see "User’s Guide Function Codes" on the Aastra 400 DocFinder: www.aastra.com/docfinder). Activating range alarm and system busy beep You want to set the system parameters with your cordless phone.
Personalizing your phone General Scroll to General and press the Select softkey. <Setting> Select the setting you want and switch on or off with the Select softkey. Setting the server alarm Depending on the system’s settings, you can receive server alarms for specific situa- tions.
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Personalizing your phone Logging a cordless phone on/off See (also) the Chapter "Managing communication systems", page 82. Linking the charging contact to direct call answer You want to choose whether to answer a call simply by lifting the phone out of its charging bay or whether you also need to press the Call key after lifting out the phone.
Personalizing your phone Display settings This section explains how to set display properties. Setting the display You want to optimise the display settings. You can activate or deactivate the following settings: • Font size (Font) • Backlight: Brightness, Idle timeout (duration how long the display backlight remains enabled after a keystroke), Charging bay timeout...
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Personalizing your phone Setting the LED indicator You want the attention LED to inform you of any phone incidents. You can activate or deactivate the following settings: • Service: The phone is switched on. • Incoming call • Info • Appointment call: Function can only be set with a function code, see chapter "Function...
Personalizing your phone Setting the volume All the ring tone properties are set using the profiles, see Chapter "Profile set- tings", page 76. Setting the volume during a call You want to adjust the volume while in a call. You have to set the volume of handset and loudspeaker separately.
Personalizing your phone Profile settings 6There are five different application profiles to adapt the phones to any given work situation, e.g. headset or conference mode. Setting up a profile All your phone’s ringing properties are stored in the profiles. There are 3 preset default profiles: Normal, Meeting, Charging bay.
Personalizing your phone Modify Setting up a profile: 1. Scroll to the profile you want and press the Modify softkey. 2. Scroll to the setting you want and confirm your choice of setting with the Select softkey. ➔ The setting is stored. Note: To listen to all the ring properties use the Test softkey.
Personalizing your phone Hands-free and headset settings This section explains other ways in which you can make calls with your phone. Connecting a headset Connect your headset to the socket on the bottom left-hand side of your phone. The headset mode is then automatically activated. To activate headset mode You have connected a headset and now want to activate the headset mode.
Personalizing your phone General settings This section explains other settings you can make on your phone. Selecting the language The display text is not in the language you want. You can select a different language. The menu item under which you select your lan- guage is marked by an "*"...
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The new PIN is stored. Notes: • For each digit entered, the display shows an "*". • You can also change the PIN with function code *47 (see "User’s Guide Func- tion Codes" on the Aastra 400 DocFinder: www.aastra.com/docfinder). eud-1290/1.1 – R2.0 – 02.2012...
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Personalizing your phone Changing the Admin PIN You want for example to protect the alarm settings against unauthorized or uninten- tional changes. You can define and activate an Admin PIN. This means that, if the valid Admin PIN is not entered, you can only view the alarm settings and not modify them. As long as you have not defined the Admin PIN all alarm settings are freely accessible, without a PIN prompt.
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Personalizing your phone Enter the display text for the idle state You want to change the text displayed by your phone in the idle state. In addition to the date and time you can enter a personal text for the text displayed in the idle state.
Personalizing your phone Registering to a new system: Press the softkey, enter AC code, and press the Save softkey. ➔ The phone searches for the system. Rename Renaming a system: Scroll to the system you want and press the Rename softkey.
Personalizing your phone Protection settings This section explains how you can protect yourself against certain types of call. Activating protection against call types You want to protect yourself against certain types of calls. You can set the settings so that the following functions are not allowed on your phone: Ask your system administrator whether these functions are enabled on the system.
Personalizing your phone Managing your private contacts This section explains how to manage your private contacts. Creating a new contact entry You want to store your own phone numbers. You can store your own phone numbers as private contacts. For each contact you have the possibility of making several call number entries (Busi- ness , Mobile , Private...
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Personalizing your phone Editing or deleting a contact You want to edit a call number which you have stored in your private contacts. Note: You cannot modify entries in other phone books. Press the navigation key down. The phone book is also available via the menu: Menu >...
"Forwarding to voice mail", page 47. • For further information on voice mail efer to the Chapter "Listening to voice message", page or in the "User’s Guide Voice Mail Systems" on the Aastra 400 DocFinder: www.aastra.com/docfinder. eud-1290/1.1 – R2.0 – 02.2012...
Personalizing your phone Configuring presence You can to control your current presence status (see Chapter "Presence state", page 43). You have a choice of 5 presence profiles for controlling your presence status. For each of these presence profiles you can make the following settings: •...
Personalizing your phone Configuring keys This section explains how to assign phone numbers and functions to a config- urable key. Available keys You can store phone numbers and functions directly on a softkey that are only retriev- able in the idle position. You can assign each key with a specific type so you can trigger a particular action by simply pressing that key.
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Personalizing your phone Storing a function on a key - function key You want to retrieve a frequently used function - for example "call forwarding on no reply" - using a single keystroke rather than having to enter it by hand. Usually the function is assigned so that you: •...
• Text mode has to be activated before you can enter function commands. • Functions that are not available via the menu can be activated using function codes (see "User’s Guide Function Codes" on the Aastra 400 DocFinder: www.aastra.com/docfinder). • You can either type in a function command or code directly or store it under a key.
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Personalizing your phone Function codes A list with all the function codes can be found in the "User’s Guide Function Codes" on the Aastra 400 DocFinder: www.aastra.com/docfinder. eud-1290/1.1 – R2.0 – 02.2012...
Installation and first-time operation Equipment provided Charging bay and plug-in power Cordless phone Battery supply unit with country-spe- cific adapters Quick User's Guide and safety Screwed-on belt information Options Carry strap Swivel belt clip eud-1290/1.1 – R2.0 – 02.2012...
Installation and first-time operation Connecting a cordless phone Connecting the charging bay The phone can be operated without modifying the charging bay. 1. Plug the cable connector into the socket on the underside of the charging bay. 2. Feed the cable through the strain relief provided. 3.
Installation and first-time operation Battery Take also note of the safety information on handling the battery set out in Chap- "Dealing with batteries", page 9. Inserting the battery 1. Push the battery cover downwards until it is released from the lock, then take it off. 2.
Installation and first-time operation Carry clip or swivel clip Fitting / removing the carry clip or swivel clip The carry clip supplied with the phone is placed on the two openings at the top end of the phone and pressed in until it snaps into place. To remove the carry clip, press the small recesses on the edge of the strap and gently pull the strap apart.
Installation and first-time operation Logging your phone on Registering your phone on the system Your system administrator has to prepare the system before you can log on your phone. Your phone can be operated on a maximum of 4 different communication systems. To do so, it must be registered on each system.
Further information The following sections contain more useful information about your phone. Troubleshooting..............100 Communication system and software versions.
Further information Troubleshooting This section contains a few tips on how to operate your phone if you encounter any problems. Malfunctions Display reads: "System overload" At the moment no connection can be set up via the current system base. The phone is trying to set up a better radio connection with the same or a different system base.
Further information Communication system and software versions You want to activate a feature described in these Instructions but the system will not let you. Some communication systems or software versions do not support all the features. The corresponding text sections are identified by a letter inside square brackets [a]. The list below indicates which system versions support the relevant features.
Further information Technical data Operation Standards DECT, GAP DECT encryption supported Frequency range 1880 MHz up to 1900 MHz Transmitted power 10 mW (average power per channel) Range • up to 300 m outdoors • up to 50 m in indoors Interfaces Headset 2.5 mm jack...
Index Callback: answering ..............33 Absence information ............48 requesting ..............32 Accessories (Safety information) ........ 9 Changing the PIN (Admin PIN) ......... 81 Activate profile ...............77 Changing the PIN (User PIN) ........80 Activate/deactivate function........25 Charges ................16 Adjusting the volume ..........75 Charging the battery ............
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Dimensions ..............102 Display ................73 Inserting the battery .............96 Display symobls ..............5 Installation ................93 Display: Interfaces ............... 102 Radio link quality ............5 Intrusion Disposal (Safety information) ........9 Protection setting ...........84 Do not disturb Protection setting ...........84 Document information ..........12 Key block ................
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Selecting the language ..........79 Set the ringing volume ..........75 One number user concept .........11 Setting the display ............73 Operating elements ............2 Setting the server alarm ..........71 Operation ..............102 Setting up a profile ............76 Options for equipment provided ......94 Side keys ................2 Organizing absence ............42...
Declaration of conformity Aastra Telecom Schweiz AG hereby declares that • the Aastra 400 products conform to the basic requirements and other relevant stipulations of Directive 1999/5/EC. • all our products are manufactured in conformity with RoHS and WEEE (2002/95/EC and 2002/96/EC).
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