Customer Support Information - YASKAWA MOTOMAN DX100 Instruction Manual

166465-1CD
Auto-Axcess DI/E Digital
1.4
1 Introduction

1.4 Customer Support Information

Customer Support Information
If you need assistance with any aspect of your Miller
Digital system, please contact Yaskawa Motoman Customer Support at
the following 24-hour telephone number:
For routine technical inquiries, you can also contact Yaskawa Motoman
Customer Support at the following e-mail address:
techsupport@motoman.com
When using e-mail to contact Yaskawa Motoman Customer Support,
please provide a detailed description of your issue, along with complete
contact information. Please allow approximately 24 to 36 hours for a
response to your inquiry.
Please use e-mail for routine inquiries only. If you have an
urgent or emergency need for service, replacement parts,
NOTE
or information, you must contact Yaskawa Motoman
Customer Support at the telephone number shown above.
Please have the following information ready before you call:
• System
• Robots
• Power Supply
• Primary Application
• Controller
• Software Version
• Robot Serial Number
• Robot Sales Order Number
1-4
®
Auto-Axcess DI/E
(937) 847-3200
Auto-Axcess DI/E Digital
MA1400/MA1900/MA3100...
Miller AAuto-Axcess DI/E Digital
(300, 450, or 675)
Welding
DX100
Access this information on the
Programming Pendant's LCD
display screen by selecting {MAIN
MENU} - {SYSTEM INFO} -
{VERSION}
Located on the robot data plate
Located on the DX100 controller
data plate
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