Obtaining Service - Eaton Powerware Prestige Series 1500 VA Installation And Operator's Manual

AS/400 Service
Battery Warranty
If, in Powerware Corporation's opinion, the unit fails to meet published
specifications and the defect is within the terms of the limited warranty
(attached), the defective part(s) will be repaired or replaced at the
option of Seller with no charge for replacement parts. The battery is
warranted to have at least 70% of original full load capacity at the end of
five years from date of installation or 66 months after manufacture,
whichever comes first. The warranty is invalid if the battery is subject to
misuse, abuse, or physical damage.

Obtaining Service

The troubleshooting chart on page 73 covers most of the difficulties you
may encounter during normal operations.
For further assistance with IBM 9910 UPSs, see the following section
that applies to you. For critical applications, expedited replacement may
be available.
Please have the following information ready when you call for service:
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78 Powerware ® Prestige Series Installation and Operator's Manual for IBM Applications (650 VA - 1500 VA) Uncontrolled Copy
Model Part Number
E01 21H8429
E02 21H8430
E12 21H8433
E09 21H8432
E19 E19 21H8434 21H8434
EX3 17G2401
E03 E03 21H8431 21H8431
Model number
Serial number
Version number (if available)
Date of failure or problem
Symptoms of failure or problem
Customer return address and contact information
Coverage Area 5 Year
Canada, US
AP, Canada, LA, US
AP, LA
AP, Canada, LA, US
AP, LA
EMEA
AP, Canada, LA US
AP, LA
EMEA
Warranty
3 Year
X
X
X
X
X
X
X
X
X