Service And Support - Eaton Extended Battery Module (EBM) 9140 User Manual

Chapter 5
EATON Powerware

Service and Support

If you have any questions or problems with the UPS, call your Local
Distributor or the Help Desk at one of the following telephone numbers
and ask for a UPS technical representative.
1-800-356-5737
United States:
1-800-461-9166 ext 260
Canada:
Call your local service representative
All other countries:
Please have the following information ready when you call the Help
Desk:
S
Model number
S
Serial number
S
Version number (if available)
S
Date of failure or problem
S
Symptoms of failure or problem
S
Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization
(RMA) Number. This number must appear on the outside of the package
and on the Bill Of Lading (if applicable). Use the original packaging or
request packaging from the Help Desk or distributor. Units damaged in
shipment as a result of improper packaging are not covered under
warranty. A replacement or repair unit will be shipped, freight prepaid for
all warrantied units.
NOTE For critical applications, immediate replacement may be available. Call the
Desk
for the dealer or distributor nearest you.
®
9140 EBM User's Guide
1-919-870-3149
or
S
164201623 Rev A FINAL DRAFT 2006 July 14
Help
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