United States - Eaton Powerware Prestige Series 1500 VA Installation And Operator's Manual

Customer Responsibilities
The customer is responsible for the following element exchange items:
:
:
:
IBM on-site service for the element exchange activities is available for an
additional charge.

United States

Customer Process for Service
Shipping
Powerware will pay all shipping costs incurred (both to and from the
customer site or IBM Designated Location) to replace the defective UPS
system.
Powerware ® Prestige Series Installation and Operator's Manual for IBM Applications (650 VA - 1500 VA) Uncontrolled Copy
Receiving, unpacking, and exchanging of the defective element.
Repacking the defective element in the container received with the
replacement element.
Following the instructions provided for return of the defective
element.
1. Customer calls 1-800-IBMSERV (Field Services Support-FSS).
2. Customer indicates that the UPS is defective.
3. The FSS will confirm that the unit is listed in the customer
profile and notify Powerware Corporation.
4. Powerware will promptly call the customer and ask for the
serial number. Powerware will also attempt to determine the
nature of the problem. The problem may be related to improper
operation as opposed to a defect.
5. If the unit requires replacement, Powerware will send a
replacement unit.
6. The customer is expected to install the replacement unit. To
return the defective unit see the instructions on the bottom of
the Return Material Authorization (RMA). The packaging
material used for the replacement unit can be used for this
purpose.
AS/400 Service
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