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Contacting Technical Support - Dell S2830dn User Manual

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Table of Contents
Troubleshooting
Action
Step 4
Check if the cable connections to the printer and print server are
secure.
a
Connect the cables properly. For more information, see the
setup documentation that came with the printer.
b
Open a Web browser, and then type the printer IP address.
c
Press Enter.
Does the Embedded Web Server open?
Step 5
Temporarily disable the Web proxy servers.
Proxy servers may block or restrict you from accessing certain
Web sites including the Embedded Web Server.
Does the Embedded Web Server open?

Contacting technical support

When you call technical support, describe the problem, the message on the printer display, and the
troubleshooting steps you have already taken.
See the label inside the top front cover or at the back of the printer, and then take note of the following:
The printer model
The service tag number or express service code
For more information, go to www.dell.com/support.
Yes
No
The problem is
Go to step 5.
solved.
The problem is
Contact your system
solved.
support person.
145

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