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Dell B2360D User Manual

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Dell B2360d-dn Laser Printer
User's Guide
May 2012
www.dell.com | support.dell.com
Trademarks
Information in this document is subject to change without notice.
© 2012 Dell, Inc. All rights reserved.
Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks
of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary
interest in trademarks and trade names other than its own.

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Table of Contents

   Also See for Dell B2360D

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   Summary of Contents for Dell B2360D

  • Page 1 Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation. Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary...
  • Page 2: Table Of Contents

    Contents Contents Safety information..................5 Learning about the printer................7 Finding information about the printer......................7 Selecting a location for the printer......................8 Printer configurations..........................9 Using the printer control panel.......................11 Understanding the colors of the indicator and Sleep button lights............12 Using the Embedded Web Server......................12 Additional printer setup................14 Installing internal options........................14 Installing hardware options........................19...
  • Page 3 Contents Canceling a print job..........................51 Understanding the printer menus..............53 Menus list..............................53 Paper menu.............................53 Reports menu............................62 Network/Ports menu..........................63 Security menu............................70 Settings menu............................72 Saving money and the environment............83 Saving paper and toner...........................83 Saving energy............................83 Recycling..............................86 Securing the printer...................87 Using the security lock feature........................87 Statement of Volatility..........................87 Erasing volatile memory..........................88 Erasing non‑volatile memory........................88...
  • Page 4 Contents Copying printer settings to other printers....................99 Restoring factory default settings......................100 Creating a printer control panel PIN.....................100 Clearing jams....................102 Avoiding jams............................102 Understanding jam messages and locations..................103 Jam, front door [20y.xx]........................104 Jam, rear door [20y.xx]..........................107 Jam, standard bin [20y.xx]........................108 Jam, pull tray 1. Push down blue flap. [23y.xx]..................109 Jam, tray [x] [24y.xx]..........................111 Jam, MP feeder [250.xx]........................111 Troubleshooting..................113...
  • Page 5: Safety Information

    Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
  • Page 6 Safety information CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. SAVE THESE INSTRUCTIONS.
  • Page 7: Learning About The Printer

    The printer software is located in the printer program folder or on the desktop, depending on your operating system. The latest supplemental information, updates, and technical Dell Support Web site—http://support.dell.com support: Support telephone numbers and hours of operation for your country or region can be found on the Support Web •...
  • Page 8: Selecting A Location For The Printer

    What are you looking for? Find it here Software and Documentation CD • Software and Drivers—Certified drivers for my printer and installers for Dell printer software • Readme files—Last‑minute technical changes, or advanced technical reference materials for experienced users or technicians Dell Printer Supplies Web site–http://dell.com/supplies...
  • Page 9: Printer Configurations

    Learning about the printer Right side 30 cm (12 in.) Front 51 cm (20 in.) Left side 20 cm (8 in.) Rear 20 cm (8 in.) 30 cm (12 in.) Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
  • Page 10 Learning about the printer Printer control panel Paper stop Standard bin Front door release button Controller board access door Standard 250‑sheet tray Optional 550‑sheet tray 50‑sheet multipurpose feeder Front door...
  • Page 11: Using The Printer Control Panel

    Learning about the printer Using the printer control panel Use the Menus button Open the menus. Notes: • The menus are available only when the printer is in the Ready state. • Pressing the button while navigating within the menus returns the printer control panel to the top‑level menu screen.
  • Page 12: Understanding The Colors Of The Indicator And Sleep Button Lights

    Learning about the printer Understanding the colors of the indicator and Sleep button lights The colors of the indicator and Sleep button lights on the printer control panel signify a certain printer status or condition. Indicator light color and its corresponding printer status Indicator light Printer status The printer is off or in Hibernate mode.
  • Page 13 Learning about the printer Open a Web browser, and then type the printer IP address in the address field. Press Enter. The Embedded Web Server page appears.
  • Page 14: Additional Printer Setup

    Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 15: Installing A Memory Card

    Additional printer setup Memory card connector Option card connector Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 16 Additional printer setup Align the notch (1) on the memory card with the ridge (2) on the connector. Push the memory card straight into the connector, and then push the card toward the controller board wall until it clicks into place. Close the controller board access door.
  • Page 17: Installing An Optional Card

    Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 18 Additional printer setup Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. Close the controller board access door.
  • Page 19: Installing Hardware Options

    Additional printer setup Installing hardware options Installing an optional tray CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 20: Attaching Cables

    Additional printer setup Align the printer with the tray, and then slowly lower the printer into place. Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. Note: When the printer software and any hardware options are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
  • Page 21: Setting Up The Printer Software

    Additional printer setup Use the Attach an optional wireless network adapter. USB port USB printer port Connect the printer to a computer. Connect the printer to a network. Ethernet port Connect the printer to a computer. Parallel port Power switch Turn on or turn off the printer.
  • Page 22: Installing The Local Printer Settings Utility

    Note: To take advantage of the full features of your printer, select the custom install option, and then select all packages listed. Using the Internet An updated printer software may be available at http://support.dell.com. Installing the Local Printer Settings Utility Visit http://support.dell.com, and then download the software.
  • Page 23: Networking

    Additional printer setup Click the Configuration tab. Do either of the following: Click Update Now ‑ Ask Printer. • • Under Configuration Options, manually add any installed hardware options. Click Apply. For Macintosh users From the Apple menu, navigate to either of the following: •...
  • Page 24 Additional printer setup If the installation dialog does not appear after a minute, then launch the CD manually: Click , or click Start and then click Run. In the Start Search or Run dialog, type D:\setup.exe, where D is the letter of the CD or DVD drive. Press Enter, or click OK.
  • Page 25: Preparing To Set Up The Printer On A Wireless Network

    Additional printer setup From the Apple menu, navigate to: System Preferences > Print & Fax Click +, and then navigate to: AppleTalk > select your printer > Add Preparing to set up the printer on a wireless network Notes: • Make sure your wireless network adapter is installed in your printer and working properly.
  • Page 26: Connecting The Printer To A Wireless Network Using The Printer Software

    Add a printer to an existing ad hoc network. • Change the wireless settings after installation. • Install the printer on additional network computers. Installing the Wireless Setup Utility Go to the Dell Support Web site at http://support.dell.com. Download the latest Wireless Setup Utility.
  • Page 27 Click All Programs or Programs, and then select the printer program folder from the list. Select your printer, and then navigate to: Dell Printer Home > Settings > Wireless Setup Utility Follow the instructions on the computer screen. Using the Wireless Setup Assistant (Macintosh only) The Wireless Setup Assistant lets you: •...
  • Page 28: Verifying Printer Setup

    Additional printer setup Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with your wireless network adapter.
  • Page 29: Printing A Network Setup Page

    Additional printer setup Printing a network setup page If the printer is connected to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. From the printer control panel, navigate to: >...
  • Page 30: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 102 and “Storing paper” on page 46. Setting the paper size and type From the printer control panel, navigate to: >...
  • Page 31: Using The Standard Bin And Paper Stop

    Loading paper and specialty media Change the settings, and then press Using the standard bin and paper stop The standard bin holds up to 150 sheets of 20‑lb paper. It collects prints facedown. The standard bin includes a paper stop that keeps paper from sliding out the front of the bin as it stacks. To open the paper stop, pull it so that it flips forward.
  • Page 32 Loading paper and specialty media Squeeze, and then slide the width guide tab to the correct position for the size of the paper you are loading.
  • Page 33 Loading paper and specialty media Unlock the length guide. Squeeze, and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: • For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length.
  • Page 34 Loading paper and specialty media Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack. Notes: • Load with the printable side facedown when using recycled or preprinted paper. •...
  • Page 35 Loading paper and specialty media Insert the tray. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems.
  • Page 36: Loading The Multipurpose Feeder

    Loading paper and specialty media Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, and envelopes. You can also use it for single‑page print jobs on letterhead. Open the multipurpose feeder.
  • Page 37 Loading paper and specialty media Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
  • Page 38 Loading paper and specialty media • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first. For more information on loading transparencies, see the packaging that the transparencies came in. •...
  • Page 39: Linking And Unlinking Trays

    Loading paper and specialty media • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer. From the printer control panel, set the paper size and type in the Paper menu to match the paper or specialty media loaded in the multipurpose feeder.
  • Page 40: Configuring A Custom Paper Type Name

    Loading paper and specialty media Using the printer settings on the computer Depending on your operating system, access the Paper menu using the Local Printer Settings Utility or Printer Settings. Note: You can also specify the paper size and type for the tray using the printer control panel. For more information, see “Setting the paper size and type”...
  • Page 41: Assigning A Custom Paper Type

    Loading paper and specialty media Using the printer settings on the computer Depending on your operating system, access the Custom menu using the Local Printer Settings Utility or Printer Settings. Assigning a custom paper type Using the Embedded Web Server Open a Web browser, and then type the printer IP address in the address field.
  • Page 42: Paper And Specialty Media Guide

    Paper and specialty media guide Paper and specialty media guide Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities. Paper characteristics The following paper characteristics affect print quality and reliability.
  • Page 43: Fiber Content

    Paper and specialty media guide For 60–90‑g/m (16–24‑lb) bond paper, grain long paper is recommended. Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.
  • Page 44: Using Specialty Media

    Paper and specialty media guide Use papers printed with heat‑resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by the resin in toner.
  • Page 45: Tips On Using Envelopes

    Paper and specialty media guide Tips on using envelopes Print samples on the envelopes being considered for use before buying large quantities. • Use envelopes designed specifically for laser printers. Check with the manufacturer or vendor to ensure that the envelopes can withstand temperatures up to 230°C (446°F) without sealing, wrinkling, curling excessively, or releasing hazardous emissions.
  • Page 46: Storing Paper

    Paper and specialty media guide • If zone coating of the adhesive is not possible, then remove a 2‑mm (0.06‑inch) strip on the leading and driver edge, and then use a non‑oozing adhesive. • Portrait orientation is recommended, especially when printing bar codes. Tips on using letterhead •...
  • Page 47: Supported Paper Sizes, Types, And Weights

    Paper and specialty media guide Supported paper sizes, types, and weights For information on card stock and labels, see the Card Stock & Label Guide. Supported paper sizes Note: For an unlisted paper size, select the closest larger listed size. For information on card stock and labels, see the Card Stock &...
  • Page 48: Supported Paper Types And Weights

    Paper and specialty media guide Paper size Standard tray Optional 550‑sheet Multipurpose feeder Duplex mode tray 9 Envelope 98 x 225 mm (3.9 x 8.9 in.) 10 Envelope 105 x 241 mm (4.1 x 9.5 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) B5 Envelope...
  • Page 49 Paper and specialty media guide Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month.
  • Page 50: Printing

    Printing Printing This chapter covers printing, printer reports, and job cancelation. Selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 102 and “Storing paper” on page 46. Printing a document Printing a document From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded.
  • Page 51: Printing Information Pages

    Printing • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Print Settings > Quality Menu > Toner Darkness. Adjust the toner darkness setting. Click Submit. Using the printer settings on the computer Depending on your operating system, adjust the toner darkness settings using the Local Printer Settings Utility or Printer Settings.
  • Page 52: Canceling A Print Job From The Computer

    Printing Canceling a print job from the computer For Windows users Open the printers folder. Click , or click Start and then click Run. In the Start Search or Run dialog, type control printers. Press Enter, or click OK. Double‑click the printer icon. Select the print job you want to cancel.
  • Page 53: Understanding The Printer Menus

    Understanding the printer menus Understanding the printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Configure MP Network Setup Page Reports Substitute Size Profiles List Network card Paper Texture Print Fonts TCP/IP Paper Weight...
  • Page 54 Understanding the printer menus Paper Size/Type menu Tray [x] Size Specify the paper size loaded in each tray. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS‑B5 • If two trays contain paper of the same size and type, and the trays have Letter the same settings, then the trays are automatically linked.
  • Page 55 Understanding the printer menus MP Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Configure MP to “Cassette” for MP Feeder Letter Size to appear as a menu.
  • Page 56 Understanding the printer menus Manual Paper Size Specify the paper size being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
  • Page 57: Configure Mp Menu

    Understanding the printer menus Configure MP menu Configure MP Determine when the printer selects paper from the multipurpose feeder. Cassette Notes: Manual • Cassette is the factory default setting. Cassette configures the First multipurpose feeder as the default paper source. •...
  • Page 58 Understanding the printer menus Labels Texture Specify the relative texture of the labels loaded. Smooth Note: Normal is the factory default setting. Normal Rough Bond Texture Specify the relative texture of the bond paper loaded. Smooth Note: Rough is the factory default setting. Normal Rough Envelope Texture...
  • Page 59: Paper Weight Menu

    Understanding the printer menus Paper Weight menu Plain Weight Specify the relative weight of the plain paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Card Stock Weight Specify the relative weight of the card stock loaded. Light Note: Normal is the factory default setting.
  • Page 60: Paper Loading Menu

    Understanding the printer menus Colored Weight Specify the relative weight of the colored paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Light Weight Specify that the weight of the paper loaded is light. Light Heavy Weight Specify that the weight of the paper loaded is heavy.
  • Page 61: Custom Types Menu

    Understanding the printer menus Light Loading Determine and set two‑sided printing for all print jobs that specify Light as the paper type. Duplex Heavy Loading Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Duplex Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify...
  • Page 62: Reports Menu

    Understanding the printer menus Universal Setup menu Units of Measure Identify the units of measure. Inches Notes: Millimeters • Inches is the US factory default setting. • Millimeters is the international factory default setting. Portrait Width Set the portrait width. 3–8.5 inches Notes: 76–216 mm...
  • Page 63: Network/ports Menu

    Understanding the printer menus Network Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address information. Note: This menu item appears only in network printers or in printers connected to print servers. Profiles List Print a list of profiles stored in the printer.
  • Page 64 Understanding the printer menus PS SmartSwitch Set the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PS SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu.
  • Page 65: Network Card Menu

    Understanding the printer menus Network Card menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Network Card • Network/Ports > Network [x] > Network [x] Setup > Network Card View Card Status View the connection status of the network card.
  • Page 66: Ipv6 Menu

    Understanding the printer menus Enable AutoIP Specify the Zero Configuration Networking setting. Note: Yes is the factory default setting. Enable FTP/TFTP Enable the built-in FTP server, which lets you send files to the printer using File Transfer Protocol. Note: Yes is the factory default setting. Enable HTTP Server Enable the built-in Web server (Embedded Web Server).
  • Page 67: Wireless Menu

    Understanding the printer menus Set the host name. Set Hostname Note: The host name is limited to 15 characters, and accepts US‑ASCII, alphanumeric characters and hyphen only. View the current IPv6 addresses. View Address View the current router address. View Router Address Enable DHCPv6 Enable DHCPv6 in the printer.
  • Page 68: Standard Usb Menu

    Understanding the printer menus Activate Enable or disable AppleTalk support. Note: Yes is the factory default setting. View Name Show the assigned AppleTalk name. Note: The name can be changed only from the Embedded Web Server. View Address Show the assigned AppleTalk address. Note: The address can be changed only from the Embedded Web Server.
  • Page 69: Smtp Setup Menu

    Understanding the printer menus USB Buffer Set the size of the USB input buffer. Disabled Notes: Auto • Auto is the factory default setting. 3K to [maximum size allowed] • Disabled turns off job buffering. • The USB buffer size value can be changed in 1-KB increments. •...
  • Page 70: Security Menu

    Understanding the printer menus Use SSL Set the printer to use SSL for increased security when connecting to the SMTP server. Disabled Negotiate Notes: Required • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used.
  • Page 71: Set Date And Time Menu

    Understanding the printer menus Configure Log Specify how and whether or not audit logs are created. Enable Audit Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting. Enable Remote Syslog •...
  • Page 72: Settings Menu

    Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text appearing on the printer display. English Note: Not all languages are available for all printers, and you may Francais need to install special hardware for those languages to appear. Deutsch Italiano Espanol...
  • Page 73 Understanding the printer menus Run Initial setup Run the setup wizard. Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the country or region selection screen, the default becomes No. Paper Sizes Specify the unit of measurement for paper sizes.
  • Page 74 Understanding the printer menus Timeouts Display a message that lets you reset the screen timeout timer instead of returning to the printer display. Prolong Screen Timeout Note: Off is the factory default setting. Timeouts Set the amount of time in seconds the printer waits to receive an end‑of‑job message before canceling the remainder of the print Print Timeout job.
  • Page 75: Print Settings

    Understanding the printer menus Press Sleep Button Determine how the printer, while in idle state, reacts to a short press of the Sleep button. Do nothing Sleep Note: Sleep is the factory default setting. Hibernate Press and Hold Sleep Button Determine how the printer, while in idle state, reacts to a long press of the Sleep button.
  • Page 76 Understanding the printer menus Print Area Set the logical and physical printable area. Normal Notes: Whole Page • Normal is the factory default setting. When attempting to print data on the non‑printable area defined by the Normal setting, the printer clips the image at the boundary. •...
  • Page 77: Finishing Menu

    Understanding the printer menus Finishing menu Sides (Duplex) Specify whether two‑sided (duplex) printing is set as the default for all print jobs. 1 sided Notes: 2 sided • “1 sided” is the factory default setting. • You can set two‑sided printing from the software program. For Windows users: Click File >...
  • Page 78: Quality Menu

    Understanding the printer menus Paper Saver Print multiple‑page images on one side of a paper. Notes: 2‑Up • Off is the factory default setting. 3‑Up • The number selected is the number of page images that will print per side. 4‑Up 6‑Up 9‑Up...
  • Page 79: Utilities Menu

    Understanding the printer menus Enhance Fine Lines Enable a print mode preferable for files such as architectural drawings, maps, electrical circuit diagrams, and flow charts. Notes: • Off is the factory default setting. • You can set this option from the printer software. For Windows users, click File > Print, and then click Properties, Preferences, Options, or Setup.
  • Page 80: Xps Menu

    Understanding the printer menus XPS menu Print Error Pages Print a page containing information on errors, including XML markup errors. Note: Off is the factory default setting. PostScript menu Print PS Error Print a page containing the PostScript error. Note: Off is the factory default setting. Lock PS Startup Mode Disable the SysStart file.
  • Page 81 Understanding the printer menus Symbol Set Specify the symbol set for each font name. 10U PC‑8 Notes: 12U PC‑850 • 10U PC‑8 is the US factory default setting. 12U PC‑850 is the international factory default setting. • A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols.
  • Page 82 Understanding the printer menus PCL Emulation Settings Specify whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command. Auto CR after LF Note: Off is the factory default setting. PCL Emulation Settings Specify whether the printer automatically performs a line feed (LF) after a carriage return (CR) control command.
  • Page 83: Saving Money And The Environment

    Saving money and the environment Saving money and the environment Saving paper and toner Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
  • Page 84: Adjusting Sleep Mode

    Saving money and the environment Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the performance specifications for your printer. Energy Reduce energy use, especially when the printer is idle. • Printer engine motors do not start until a document is ready to print. You may notice a short delay before the first page is printed.
  • Page 85: Setting Hibernate Timeout

    Saving money and the environment Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If your are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings >...
  • Page 86: Recycling

    Access the Schedule Power Modes menu using the Local Printer Settings Utility. Recycling Recycling Dell products To return Dell products for recycling: Visit our Web site at www.dell.com/recycle. Select your country or region. Follow the instructions on the computer screen.
  • Page 87: Securing The Printer

    Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
  • Page 88: Erasing Volatile Memory

    Securing the printer Erasing volatile memory The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered data, simply turn off the printer. Erasing non‑volatile memory Turn off the printer. From the printer control panel, hold down and the right arrow button while turning the printer on.
  • Page 89: Maintaining The Printer

    Maintaining the printer Maintaining the printer Periodically, certain tasks are required to maintain the optimum performance of your printer. Warning—Potential Damage: Failure to replace parts and supplies when directed, may cause damage to your printer or prevent the printer from performing optimally. Cleaning the printer Note: You may need to perform this task after every few months.
  • Page 90: Estimated Number Of Remaining Pages

    Click All Programs or Programs, and then select the printer program folder from the list. Select your printer, and then navigate to: Dell Printer Home > Maintenance > Order supplies From the Order Printer Supplies dialog, do any of the following: •...
  • Page 91: Replacing Supplies

    Maintaining the printer Do not expose supplies to: • Direct sunlight • Temperatures above 35°C (95°F) • High humidity above 80% • Salty air • Corrosive gases • Heavy dust Replacing supplies Replacing the toner cartridge Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle.
  • Page 92 Maintaining the printer Shake the new cartridge to redistribute the toner. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 93 Maintaining the printer Replacing the imaging unit Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle. Lift the blue handle, and then pull the imaging unit out of the printer.
  • Page 94 Maintaining the printer Unpack the new imaging unit, and then shake it. Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
  • Page 95: Moving The Printer

    Maintaining the printer Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Close the front door. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: •...
  • Page 96: Moving The Printer To Another Location

    Maintaining the printer • Make sure your fingers are not under the printer when you set it down. • Before setting up the printer, make sure there is adequate clearance around it. Use only the power cord provided with this product or the manufacturer's authorized replacement. Warning—Potential Damage: Damage to the printer caused by improper moving is not covered by the printer warranty.
  • Page 97: Managing The Printer

    Managing the printer Managing the printer Managing printer messages Use the Status Messenger application to view error messages requiring your intervention on your printer. When there is an error, a bubble appears telling you what the error is, and points you to the appropriate recovery information. If you installed Status Messenger with your printer software, then the application launches automatically when the software installation is completed.
  • Page 98: Viewing Reports

    Managing the printer • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Press Enter to open the Web page of your printer. Click Applications > Remote Operator Panel > Launch VNC Applet. Note: VNC Applet requires a Java plug‑in to launch.
  • Page 99: Modifying Confidential Print Settings

    Managing the printer Notification Description The normal printer behavior for all supplies occurs. E‑mail Only The printer generates an e-mail when the supply condition is reached. The status of the supply will appear on the menus page and status page. Warning The printer displays the warning message and generates an e‑mail about the status of the supply.
  • Page 100: Restoring Factory Default Settings

    Managing the printer To change the language, select a language from the drop-down menu, and then click Click here to submit language. Click Printer Settings. Type the IP addresses of the source and target printers in their appropriate fields. Note: If you want to add or remove a target printer, then click Add Target IP or Remove Target IP. Click Copy Printer Settings.
  • Page 101 Managing the printer If you try to access a PIN‑protected menu from the printer control panel, the printer will require you to enter the PIN. Note: After you enter the last digit of the PIN, make sure to press on the printer control panel for more than three seconds.
  • Page 102: Clearing Jams

    Clearing jams Clearing jams Carefully select paper and specialty media and load it properly to avoid most jams. If jams do occur, then follow the steps outlined in this chapter. Note: Jam recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks.
  • Page 103: Understanding Jam Messages And Locations

    Clearing jams Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it. • Do not use paper that has been cut or trimmed by hand. •...
  • Page 104: Jam, Front Door [20y.xx]

    Clearing jams Area Printer control panel What to do message Tray 1 Jam, pull tray 1. Push down Pull tray 1 completely out, then push the front duplex flap blue flap. [23y.xx] down, and then remove the jammed paper. Note: You may need to open the rear door to clear some 23y.xx paper jams.
  • Page 105 Clearing jams Pull the toner cartridge out using the handle. Lift the blue handle, and then pull out the imaging unit from the printer. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
  • Page 106 Clearing jams Lift the blue flap in front of the printer. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer.
  • Page 107: Jam, Rear Door [20y.xx]

    Clearing jams Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer. Close the front door. From the printer control panel, press to clear the message and continue printing.
  • Page 108: Jam, Standard Bin [20y.xx]

    Clearing jams Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the rear and front doors. From the printer control panel, press to clear the message and continue printing. Jam, standard bin [20y.xx] Firmly grasp the jammed paper on each side, and then gently pull it out.
  • Page 109: Jam, Pull Tray 1. Push Down Blue Flap. [23y.xx]

    Clearing jams From the printer control panel, press to clear the message and continue printing. Jam, pull tray 1. Push down blue flap. [23y.xx] CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
  • Page 110 Clearing jams Locate the blue lever, and then pull it down to release the jam. Note: If the jammed paper is not visible in the duplex area, then open the rear door, and then gently remove the jammed paper. Make sure all paper fragments are removed. Firmly grasp the jammed paper on each side, and then gently pull it out.
  • Page 111: Jam, Tray [x] [24y.xx]

    Clearing jams Jam, tray [x] [24y.xx] Pull out the tray completely. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray. From the printer control panel, press to clear the message and continue printing.
  • Page 112 Clearing jams Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. From the printer control panel, press to clear the message and continue printing.
  • Page 113: Troubleshooting

    Troubleshooting Troubleshooting Understanding the printer messages Bin full. Remove paper. Remove the paper stack from the standard bin. Cannot collate large document [37] Try one or more of the following: • From the printer control panel, press to print the portion of the job already stored and begin collating the rest of the print job.
  • Page 114 Troubleshooting Cartridge very low, [x] estimated pages remain [88.xy] You may need to replace a toner cartridge very soon. For more information, see the “Replacing supplies” section of the User’s Guide. If necessary, press on the printer control panel to clear the message and continue printing. Cartridge low [88.xy] You may need to order a toner cartridge.
  • Page 115: Close Front Door

    Troubleshooting Close front door Close the front door of the printer. Flash memory full [52] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. • Delete fonts, macros, and other data stored in the flash memory. From the printer control panel, navigate to: >...
  • Page 116 Troubleshooting If necessary, press on the printer control panel to clear the message and continue printing. Insert tray [x] Insert the indicated tray into the printer. Load [paper source] with [custom type name] [orientation] Try one or more of the following: •...
  • Page 117 Troubleshooting Load [paper source] with [paper type] [paper size] [orientation] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If the printer finds a tray that has the correct size and type of paper, then it feeds from that tray.
  • Page 118 Troubleshooting Load MP feeder with [paper type] [paper size] [orientation] Try one or more of the following: • Load the feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing. Note: If no paper is loaded in the feeder, then the printer manually overrides the request, and then prints from an automatically selected tray.
  • Page 119 The printer has detected a non‑Dell supply or part installed in the printer. Your Dell printer is designed to function best with genuine Dell supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
  • Page 120 Printer restart. Check last job. Press on the printer control panel to clear the message and continue printing. For more information, visit http://support.dell.com or contact technical support. Rear USB port disabled [56] Try one or more of the following: •...
  • Page 121: Solving Printer Problems

    Troubleshooting Reinstall missing or unresponsive imaging unit [31.xy] Try one or more of the following: • Check if the imaging unit is missing. If missing, install the imaging unit. For information on installing the imaging unit, see the “Replacing supplies” section of the User’s Guide. •...
  • Page 122: Basic Printer Problems

    Troubleshooting Basic printer problems The printer is not responding Action Step 1 Go to step 2. Turn on the printer. Make sure the printer is turned on. Is the printer turned on? Step 2 Press the Sleep button Go to step 3. to wake the printer Check if the printer is in Sleep mode or Hibernate mode.
  • Page 123: Printer Display Is Blank

    Troubleshooting Action Step 8 Go to step 9. Connect the printer cable securely to the Check if one end of the printer cable is plugged into a port on the printer printer and the and the other to the computer, print server, option, or other network computer, print server, device.
  • Page 124: Option Problems

    Troubleshooting Option problems Cannot detect internal option Action Step 1 The problem is solved. Go to step 2. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on. Does the internal option operate correctly? Step 2 Go to step 3.
  • Page 125: Tray Problems

    Troubleshooting Tray problems Action Step 1 The problem is solved. Go to step 2. Open the tray and do one or more of the following: • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
  • Page 126: Paper Feed Problems

    Troubleshooting Paper feed problems Paper frequently jams Action Step 1 Go to step 2. The problem is solved. Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. •...
  • Page 127: Solving Print Problems

    Troubleshooting Jammed pages are not reprinted Action The problem is solved. Contact technical Turn on jam recovery. support. From the printer control panel, navigate to: > Settings > > General Settings > > Print Recovery > >Jam Recovery > Press the arrow buttons until On or Auto appears, and then press Resend the pages that did not print.
  • Page 128: Printing Slows Down

    The problem is solved. Contact technical support. Remove, and then reinstall the printer software. For more information, see “Installing the printer software” on page 21. Note: For more information, visit http://support.dell.com. Resend the print job. Do the jobs print? Printing slows down Notes: •...
  • Page 129: Print Job Takes Longer Than Expected

    Troubleshooting Print job takes longer than expected Action Step 1 Go to step 2. The problem is solved. Reduce the number and size of fonts, the number and complexity of images, and the number of pages in the print job, and then resend the print job.
  • Page 130: Incorrect Characters Print

    Troubleshooting Action Step 3 The problem is solved. Go to step 4. Depending on your operating system, open Printing Preferences or the Print dialog, and then specify the paper type. Resend the print job. Did the job print from the correct tray or on the correct paper? Step 4 The problem is solved.
  • Page 131: Unexpected Page Breaks Occur

    Troubleshooting Large jobs do not collate Action Step 1 The problem is solved. Go to step 2. From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). Resend the print job. Did the job print and collate correctly? Step 2 The problem is solved.
  • Page 132: Print Quality Problems

    Troubleshooting Print quality problems Characters have jagged or uneven edges Action Step 1 Go to step 2. The problem is solved. Print a font sample list to check if the fonts you are using are supported by the printer. From the printer control panel, navigate to: >...
  • Page 133: Clipped Pages Or Images

    Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit.
  • Page 134: Shadow Images Appear On Prints

    Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the paper loaded. Resend the print job. Is the page or image clipped? Step 2 Go to step 3.
  • Page 135: Gray Background On Prints

    Troubleshooting Action Step 1 Go to step 2. Load paper with the correct paper type and Load paper with the correct paper type and weight in the tray. weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Step 2 Go to step 3.
  • Page 136: Incorrect Margins On Prints

    Troubleshooting Action Step 2 The problem is solved. Go to step 3. Reinstall the imaging unit and the toner cartridge. Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
  • Page 137: Paper Curl

    Troubleshooting Action Step 3 The problem is solved. Contact technical support. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. Resend the print job. Are the margins correct? Paper curl Action Step 1 Go to step 2.
  • Page 138: Print Irregularities

    Resend the print job. Do print irregularities still appear? Step 6 Contact technical The problem is solved. support or your Dell Replace the imaging unit, and then resend the print job. printer dealer. Do print irregularities still appear?
  • Page 139: Repeating Defects Appear On Prints

    • 38 mm (1.5 in.) contact technical support or your Dell printer dealer. Is the distance between defects equal to one of the listed measurements? Step 2 Contact technical The problem is solved. support or your Dell Replace the imaging unit, and then resend the print job.
  • Page 140 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. • Specify the paper type, texture, and Resend the print job.
  • Page 141: Print Is Too Light

    Troubleshooting Print is too light Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, increase the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too light? Step 2 Go to step 3.
  • Page 142: Skewed Print

    Troubleshooting Action Step 6 Go to step 7. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 143: Printer Is Printing Solid Black Pages

    Troubleshooting Printer is printing solid black pages Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 144: Streaked Horizontal Lines Appear On Prints

    Troubleshooting Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. Resend the print job. Do streaked horizontal lines appear on prints? Step 2 Go to step 3.
  • Page 145: Streaked Vertical Lines Appear On Prints

    Troubleshooting Streaked vertical lines appear on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. Resend the print job.
  • Page 146: Horizontal Voids Appear On Prints

    Action Step 5 Contact technical The problem is solved. support or your Dell Replace the imaging unit, and then resend the print job. printer dealer. Do streaked vertical lines appear on prints? Horizontal voids appear on prints Leading edge Trailing edge...
  • Page 147: Vertical Voids Appear On Prints

    Troubleshooting Vertical voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct fill pattern. Resend the print job. Do vertical voids appear on prints? Step 2 Go to step 3.
  • Page 148: Toner Specks Appear On Prints

    From the Paper menu Contact technical on the printer control support or your Dell Check if you are printing on paper with texture or rough finishes. panel, set the paper printer dealer. texture. Are you printing on textured or rough paper?
  • Page 149: Embedded Web Server Does Not Open

    Troubleshooting Embedded Web Server does not open Action Step 1 The problem is solved. Go to step 2. Turn on the printer. Open a Web browser, and then type the printer IP address. Press Enter. Does the Embedded Web Server open? Step 2 The problem is solved.
  • Page 150: Contacting Technical Support

    You need to know your printer model type and the service tag number or express service code. For more information, see the label on the inside top front cover or at the back of the printer. The service tag number is also listed on the menu settings page. For more information, check the Dell Support Web site at http://support.dell.com.
  • Page 151: Appendix

    Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell‑installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support.
  • Page 152: Warranty And Return Policy

    Appendix Warranty and Return Policy Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry‑standard practices. For information about the Dell warranty for your printer, refer to the...
  • Page 153: Index

    Index Index Change [paper source] to [paper control panel, printer type] [paper size]. Load buttons 11 accessing Status Monitor Center 97 [orientation]. 114 indicator light 11, 12 accessing the controller board 14 checking an unresponsive Sleep button light 12 Active NIC menu 63 printer 122 using 11 adjusting Sleep mode 84...
  • Page 154 Index Schedule Power Modes 86 installing Load MP feeder with [custom type Sleep mode 84 optional tray 19 name] [orientation] 117 erasing non‑volatile memory 88 installing an optional card 17 Load MP feeder with [paper size] erasing volatile memory 88 installing optional tray 19 [orientation] 117 Ethernet network...
  • Page 155 Paper Size/Type menu 54 transparency print quality is printing 29 paper sizes poor 143 Non‑Dell [supply type], see User’s supported by the printer 47 uneven print density 148 Guide [33.xy] 119 paper stop, using 31 white streaks 147 non‑volatile memory 87...
  • Page 156 Dell products 86 Change [paper source] to [custom [54] 119 Reinstall missing or unresponsive string]. Load [orientation]. 114 Non‑Dell [supply type], see User’s cartridge [31.xy] 120 Change [paper source] to [custom Guide [33.xy] 119 Reinstall missing or unresponsive type name]. Load Paper too short [34] 119 imaging unit [31.xy] 121...
  • Page 157 Index Substitute Size menu 57 jammed pages are not supplies reprinted 127 safety information 5, 6 checking status 89 job prints from wrong tray 129 Schedule Power Modes conserving 83 job prints on wrong paper 129 using 86 ordering 90 jobs do not print 127 security storing 90...
  • Page 158 Index updating options in printer driver 22 USB port 20 using Wireless Setup Assistant 27 Wireless Setup Utility 26 using Hibernate mode 84 using Schedule Power Modes 86 using the Embedded Web Server 12 Utilities menu 79 vertical voids appear 147 viewing reports 98 virtual display...

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