Printer Is Printing Solid Black Pages; Transparency Print Quality Is Poor - Dell S2830dn User Manual

Troubleshooting

Printer is printing solid black pages

Action
Step 1
a
Reinstall the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
2
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Is the printer printing solid black pages?
Step 2
Replace the imaging unit, and then resend the print job.
Is the printer printing solid black pages?

Transparency print quality is poor

Action
Step 1
From the printer control panel, set the paper type in the Paper
menu to match the paper loaded in the tray.
Is the paper type for the tray set to Transparency?
Step 2
a
Check if you are using a recommended type of transparency.
b
Resend the print job.
Is the print quality still poor?
Yes No
Go to step 2. The problem is
solved.
Contact technical The problem is
support. solved.
Yes No
Go to step 2. Set the paper type to
Transparency.
Contact technical The problem is
support. solved.
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