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Table of Contents
Troubleshooting
Action
Step 7
Check if the printer is plugged into any surge protectors,
uninterruptible power supplies, or extension cords.
Is the printer plugged into any surge protectors, uninterruptible
power supplies, or extension cords?
Step 8
Check if one end of the printer cable is plugged into a port on the
printer and the other to the computer, print server, option, or other
network device.
Is the printer cable securely attached to the printer and the
computer, print server, option, or other network device?
Step 9
Make sure to install all hardware options properly and remove any
packing material.
Are all hardware options properly installed and all packing material
removed?
Step 10
Check if you have selected the correct port settings in the printer
driver.
Are the port settings correct?
Step 11
Check the installed printer driver.
Is the correct printer driver installed?
Step 12
Turn off the printer, then wait for about 10 seconds, and then turn
the printer back on.
Is the printer working?
Yes
No
Connect the printer
Go to step 8.
power cord directly
to a properly
grounded electrical
outlet.
Go to step 9.
Connect the printer
cable securely to the
printer and the
computer, print
server, option, or
other network
device.
Go to step 10.
Turn off the printer,
remove all packing
materials, then
reinstall the
hardware options,
and then turn on the
printer.
Go to step 11.
Use correct printer
driver settings.
Go to step 12.
Install the correct
printer driver.
The problem is
Contact
solved.
support.
117
technical

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