Shadow Images Appear On Prints - Dell S2830dn User Manual

Troubleshooting
Action
Step 3
a
Depending on your operating system, specify the paper size
from Printing Preferences or from the Print dialog.
b
Resend the print job.
Is the page or image clipped?
Step 4
a
Reinstall the imaging unit.
1
Remove the toner cartridge.
2
Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging
unit to direct light for more than 10 minutes. Extended
exposure to light may cause print quality problems.
3
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Is the page or image clipped?

Shadow images appear on prints

Action
Step 1
Load paper with the correct paper type and weight in the tray.
Is paper with the correct paper type and weight loaded in the tray?
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Is the tray set to the type and weight of the paper loaded?
Step 3
a
Depending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
b
Resend the print job.
Do shadow images still appear on prints?
Yes No
Go to step 4. The problem is
solved.
Contact technical The problem is
support. solved.
Yes No
Go to step 2. Load paper with the
correct paper type
and weight in the
tray.
Go to step 3. Change the paper
loaded in the tray to
match the paper type
and weight specified
in the tray settings.
Go to step 4. The problem is
solved.
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